2020 Forester last June in Washington state. This is my second Forester. The last one I had for 10 years and maintained it perfectly, every 30k major fluids changed, 120k timing belt, water pump, fluids and drive belts. ANYTHING that came up with my car I fixed it right away and at the dealership. So WHY tell you all this? Because this dealership is all about the bait and switch. I brought my 2020 in for an oil change after driving it across the country. The advisor told me my alignment was out and I needed a tire rotation. You get one complimentary alignment in your first 3/36 warranty. I did agree to the tire rotation because the higher tread was in the back. They charged me $30 for a tire rotation! That is absolutely a rip off. Most of the time an oil change will go through the quick lube size which the tech is paid an hourly rate, not flat rate which means he isn't making any more money for doing it. Lets just say that a flat rate tech did my oil change because there was the alignment as well... my car was already in the air and my wheels should have already been off to check the brakes properly. Even if my wheels weren't off a flat rate tech should not have to put $30 worth of effort into moving tires. ALSO, the advisor did not mention it was a $30 charge for a TIRE ROTATION. Let's think about this.... the minimum wage in Missouri is $8.60 this oil change would is worth 3.5 hours of work? How in the heck does this add up? I come from the dealership world. This is extremely disheartening and this is why people do not trust dealerships. My apple car is not working on my $36,000 car. I called to make an appointment because this is an on going issue. The woman I spoke with told me she would charge me for a rental if it was within my warranty? I am within my 3/36 and I know its a car issue. I have no other signs of any type of damage (rodent or otherwise). THIS DEALERSHIP WILL TAKE ALL THEY CAN GET FROM YOU! GO TO OLATHE SUBARU! I am a key toss customer that trusts her advisor and I pay to fix and maintain my car. Unfortunately, this dealership just lost a customer.
— KB_7