advertised a promotion, and completely disavowed a written quote they sent me before I drove 2 hours to their dealership. Be careful—they’re not honest or transparent. I rarely leave negative reviews, but the sales tactics at Tri-County are so misleading that I feel obligated to warn others. I contacted the dealership on the final day of their sales event to confirm that the car I was interested in qualified for both the double down payment match and the 0% financing offer. I also asked for an out-the-door quote in writing, which the salesperson confirmed and emailed to me (see attached). Wanting to avoid a wasted trip, I drove over two hours to the dealership only after receiving that confirmation. When I arrived, both the salesperson and sales manager claimed they had no idea who I spoke with. That should’ve been my cue to walk out, but I decided to test drive the car anyway. As expected, when it came time to talk numbers, the sales manager said there was no way they could honor the quote I was given—and to make matters worse, he claimed the sales event only applied to either the down payment match or the 0% financing, not both. The promotion they advertised and emailed was clearly worded in a way that suggested otherwise—anyone with basic reading comprehension could see that. In short, this dealership wasted my time with misleading promotions, a bait-and-switch quote, and a total lack of accountability. Buyer beware.
— KNGO31