Tri County Lexus

came to Tri County Lexus only after confirming in writing a $37,000 out-the-door (OTD) price and that the vehicle was L/Certified, as clearly advertised on Tri County’s own site, CarGurus, and Lexus’ official L/Certified inventory. When I arrived, the price had jumped to over $42,000 OTD — a complete bait and switch. When I questioned the increase, the Pre-owned manager, Mohammad Alhiari, showed me an “adjusted MMR” to justify the price — but I later realized it was based on Certified Pre-Owned (CPO) values, even though they hadn’t actually included the certification. He then told me the car had “passed the Lexus certified inspection,” but to actually receive the L/Certified warranty, I’d have to pay an additional $2,900 to $3,900 — despite every listing saying the vehicle was already certified. He also pressured me to use their financing, quoting me a 13% APR to “get the internet price”, and admitted they don’t get kickbacks unless the rate is above 7.99% — an obvious red flag. All of this after I stated clearly I was preapproved through a credit union and came in based on a written price commitment. I ended up walking away, frustrated and disappointed. It was a complete waste of time, built on false advertising, broken written price agreements, and high-pressure financing tactics. Because of the serious misrepresentation around the CPO status, I also reported this to Lexus Corporate, who has now opened a formal file: Case #250623003433 ⸻ Bottom Line: If you value transparency, respect for your time, and truthful advertising, avoid Tri County Lexus. I gave them every chance to deal in good faith, and they failed at every step.

Cristian was an amazing dealer to work with and easy to understand!

switch. The salesman was honest, and I should have listened, He told me from the beginning that the internet sales was just to get me in the door and that they did. The appearance of the dealership is 9/10; the sales tactics are 0/10. The manager tried to continue the con, his manager took a shot at it. Incredible! Did not expect a high-end dealer to stoop so low. I reviewed all pricing over the phone, and they tried to tell me I was combining deals. I asked about the fees, which the internet sales verified with a manager, and it was $799 doc fee + $400 DMV in NJ. That alone is high, but I did agree. Then they added a $1900 refurbish fee. I am not sure how the state of NJ is allowing this. What did this add up to? A car advertised at 49K is 62K. Save yourself the hassle.

advertised a promotion, and completely disavowed a written quote they sent me before I drove 2 hours to their dealership. Be careful—they’re not honest or transparent. I rarely leave negative reviews, but the sales tactics at Tri-County are so misleading that I feel obligated to warn others. I contacted the dealership on the final day of their sales event to confirm that the car I was interested in qualified for both the double down payment match and the 0% financing offer. I also asked for an out-the-door quote in writing, which the salesperson confirmed and emailed to me (see attached). Wanting to avoid a wasted trip, I drove over two hours to the dealership only after receiving that confirmation. When I arrived, both the salesperson and sales manager claimed they had no idea who I spoke with. That should’ve been my cue to walk out, but I decided to test drive the car anyway. As expected, when it came time to talk numbers, the sales manager said there was no way they could honor the quote I was given—and to make matters worse, he claimed the sales event only applied to either the down payment match or the 0% financing, not both. The promotion they advertised and emailed was clearly worded in a way that suggested otherwise—anyone with basic reading comprehension could see that. In short, this dealership wasted my time with misleading promotions, a bait-and-switch quote, and a total lack of accountability. Buyer beware.

on price and discussing payments. 48 hours later, Leo, called and said his manage raised the price $2500 after I paid the deposit and after we reached an agreed price AND monthly payment. They are scam artists.

He is friendly and helpful. Thank you for getting me a good deal!

Two weeks ago, I saw their ad on Cars.com for a Lexus Si 300 with 48,000 miles listed at $25,000. It seemed like a good deal, so I called and went to their dealership. Turns out, it was all a blatant lie—the car actually had 79,000 miles, and its condition was nowhere near what they showed in the photos. Then the sales consultant asked me to sign a document just so they could “check with the manager” about a discount due to their false mileage listing.. Next, the salesperson and manager bring out a contract stating I’d have to pay $1,000 per month for 72 months—plus a $3,000 down payment—for this overpriced, old car. I never even agreed to buy anything! They relentlessly pressured me, trying to justify their scam by saying the car is worth $42,000 elsewhere and that they’re offering a “special $16,000 discount.” Then they had the audacity to blame me for “wasting their time”! I felt extremely uncomfortable and even scared in that place—I ran out of there. These crooks tried to sell me a worn-out car for $75,000 when its real market price is only $23,000–$27,000. This dealership is a FRAUD. Avoid them at all costs!

We extend our sincere gratitude to exceptional support.

They will lie to you and said come in for a good price and then they will try to sell you something else and will try to make you buy something that is more. I drove for over an hour to said that we sold the car after speaking to them 1 hour before get there so they will lie to you just to make you get in. Stay away.

thank you so much vinny

deal for our new ride. I will definitely be doing business with him again!

He was patient and provided best in class professional service

!! Gracias Pahola por tremenda ayuda con mi nueva Lexus, aunque duramos mucho tiempo en el concesionario por el préstamo, estoy muy agradecida y satisfecha con ustedes. Thanks Pahola.

Deceitful dishonest liars. Called to inquire about a vehicle on Cargurus which i was told was still available. When i inquired about the great price i was told by Malessia that it was because it had been in inventory for a while and they were motivated to sell it to which i asked about its condition and was told it was in good condition at which point i made an appointment to see it. Drove 30 miles at which time i waited at the reception desk for 5 minutes while the receptionist sitting at the desk did something else until i was approached. The salesman Eddie then took me to his desk and took all my info which i still don't know why as im just there to look at a vehicle. Once that was done i was escorted out to the lot at which time i was told the vehicles we were looking at were not the one i came to look at but the vehicle i came for was sitting right next to ones i was being shown. At that point i was told that the vehicle i came for needed to go into service and couldnt be sold for a while. My response was that's fine as im not in a rush. Upon returning to the showroom i was then informed that the vehicle i came to see which was still listed on Cargurus and was available per the phone call i made checking its availability an hour before was NOT FOR SALE as it had electrical issues and couldnt be sold. To add to that this vehicle is sitting on the front line right on RT46 with a sales flag on it. So in retrospect i was lied to to get me into the dealership to try and unload a different vehicle on me at a higher price. Real honest practice. Good to know that the Lexus brand allows this type of practice to happen at their dealerships. Beware.

The sales experience was pleasant enough. I test-drove the car for less than 5 minutes and there seemed to be no problems. Of course the day after I brought it home the engine was making a strange grinding sound consistently between 1500-2500 rpms and the transmission was shifting oddly. I make an appointment for the service department to look at it. This could not have been a new problem. The service department was not helpful and clearly had no idea what the problem was and stated it was "warped rotors". I brought to my trusted mechanics that I've been going to for years. They said no the rotors aren't warped and they aren't sure what the problem is but that the dealership should both the service and sales departments of the dealership and none of them were helpful and said it was my problem. Despite knowing they were wrong about the "warped rotors", I asked them to call me back with a quote to fix. They never did. I brought the car to a Ford dealership and they told me that there is over 40 hours of work that needs to be done with all this repair: 1. Torque converter, transmission front pump and assorted internal parts and hardware . This addresses the shaking at idle in gear. This is a $6200 repair. 2. right side engine mount. mount has metal on metal contact $580. 3. front exhaust flex pipe and hardware. this $1150 4. AIRBAG LIGHT. $1300 5. front lower control arms right and left. $1537 6. in line fuel pressure sensor above fuel tank. $1580 The repairs total more than the car is worth. I have already paid to replace 3 engine mounts last month as well along with some other repairs over the past few months.

entire process satisfying. He was friendly and professional and always responded to my calls and messages each time I reached out to follow up on my registration documents and plates. Also the showroom was clean and inviting when I visited so it’s a pass from me.

process!! Love my new F Sport! Great customer service! Thanks again!

This place has to be the sleaziest place i have ever been . Went in to by a used car they hit me with over 7000 in fees. Then to add more insult Mr think he is playboy Damarquis gives my 17yr old daughter his phone number . So he can make it up to us by taking her out on a date. zero stars i give .

use it to get the rims fixed , but they keep on delaying me. Waste of money.. And I'm still waiting for my second key. That I never got when I purchased a car..

Inquired about a vehicle or possibly ordering one. Response was good the first time I submitted information on cars.com. Once they have your information, especially email they spam your ema with vehicles you have no interest in, easily 2 emails a day. I was informed to email trade information which I did, emailed it within a day, never got a response, called a few weeks later, left a message to the same guy, never got a return call. Called/emailed again 2 weeks later to see if they are interested still, and spoke with another sales lady, she said she would help. Eventually she said there is a mark up on the car, lol. We are in 2024…with rates averaging 7%. Unless this dealership is still in covid era…even Porsche don’t go for mark up right now. I got a quote from another Lexus dealer a little farther away with a discount off MSRP, and she had the audacity to say there is a mark up. Don’t waste your time, find another dealership

Avoid them if you can. Very unpleasant and professional. You can sense it as soon as you step in. (A) They lost my payment check (from bank) and i had to everything again. (B) Am driving with expired plates, they got no timeline for me. (C) Brand new car is having issues, upon reporting they said the service department will get to book an appointment but no response after dozen follow ups. All i m getting is run-around and comments like ‘we will get back to you’ and ‘the sales agent “jose” will call you’ .. No followups… No calls … They are always busy with gossiping and watching videos on phone.

the dealers and I know there was an amazing amount of interest in this vehicle and being in short supply I didn't think I had a shot at getting the vehicle. So that brings me to my initial sales person. NADI (NADIUSKA RODRIGUEZ) She immediately dispelled all of the negative ratings I had read on this dealership. She was pleasant and very attentive. She listened to what I had to say and what vehicle I was looking for. She was very transparent and let me know that the vehicle I wanted was in transit and would not be available for 6-8 weeks. She pointed out that the dealership had TX 350 models available immediately but was not pushy but was more informative, which was quite pleasant. I have walked out on multiple dealerships for just that type of pushy salesmanship. Once she knew what vehicle I wanted she QUICKLY pulled her manager, we negotiated and within 10 minutes I had a deposit down. So now began the waiting period of 6-8 weeks, which I honestly thought would take longer. Nadi had told me that she would check on the vehicle and call me with any new information. She called me at least 3 times and answered multiple questions I had. I was extremely impressed that she was taking the time and effort on us and was quickly responsive to all questions In fact It became a pleasure just hearing from her that is how well her customer interaction was That being said the last call I received from her was to tell me the vehicle had arrived and she would prepare everything and get it ready for when I came in. She was great and I would go to her again for a vehicle. Note that after I received the vehicle she has called a few times to just see how was the vehicle and was there anything she could help with. She has been fantastic Okay so the day I came to pick the car up Nadi was not there and I dealt with JUAN RIOS and I found that he was as pleasant and helpful as Nadi was. So he was great in making sure we understood everything about the vehicle. Considering how new the vehicle was I was impressed that he was so well prepared on the vehicle. His demeanor was wonderful and as with Nadi I don't know the last time my wife and I walked into a dealership and wanted to talk to a sales person. There was no hard sell of packages warranties or services but every question was answered and I felt great about all the decisions that I was making and felt he provided any information in a professional manner. So after our discussions with Juan we met with finance. I cannot remember the gentleman's name, which I am sorry about because he was as delightful as Nadi and Juan. It was a pleasure to go through the warranties, packages and services without any type of hard sell. It was more informative and answered any questions we had. As much as I wanted to run to our new vehicle and start driving we didn't we stayed and talked with the finance person and Juan thanking them for how easy they made the purchase of this vehicle. By the way I also called Nadi to thank her. To summarize my experience I believe that TRI COUNTY LEXUS is a well run professional dealership that absolutely is intent on making the car buying process of a new Lexus as wonderful as the driving of a New Lexus. Dealership 5 stars Finance. 5 stars Juan Rios 5 stars Nadi Rodriguez. 5 stars Nadi and Juan deserve more but 5 is the limit WELL DONE!!!!! Much appreciated Proud owners of a Lexus TX 550h+.

Came to tri county Lexus just test drive it but Santiago and Tony made everting work for me so I ended up buying the car. I'm very Happy

with me towards my budget & offered me few selection of cars. i would recommend him to family & friends. Thank you Hatem Samy for the amazing experience.

breeze! Juan guided me through the process effortlessly, making sure I understood all my options. He continues make the process seamless with his expertise and genuine care when presenting me my options moving forward. If you're considering leasing (or buying a car), I highly recommend Juan at Tri-County Lexus for his exceptional service and professionalism!

of them! There are plenty of dealerships around the area who’s selling at msrp

easy. He worked with my budget and made this experience as easygoing as possible

who helped me purchase my Lexus IS 350. From the moment I stepped foot into the dealership, he was attentive, knowledgeable and went above and beyond

Picked a car I liked went over numbers and took it home the same day. Thanks Santiago and William You guys are great !

manager, John. They made our experience enjoyable.

Highly recommend him if you are looking for a new car.

He was very professional ! He made the numbers work for me.

I would recommend my friend to get car from Samy.

really gave me a great deal!

me thank you and all the staff at Tri County Lexus

attitude and very helpful great work

car Really appreciate it and thanks for the hard work

purchase and really appreciate his help

My lease was up and I went to Tri county Lexus interested in the offers they have. Santiago did a great job explaining all the features they helped me with the price and I took the car home the same day !

I found a 2023 Lexus GX advertised on line for $64,999. They were also advertising $2000 off any listed price and 0% financing. I visited the dealership and they did not honor the listed price, saying it was just the web price. They did not take $2k off, and the zero percent was only is I put half of the new $68,000 price down. DaMarquis, the sales manager is a professional con artist.

!! None of the advertised specials were available to me. It was supposed to be $2,000 over KBB trade price - not used, no 0% financing was provided, the WE OWE not honoured since February 29 to today April 15. It’s a high pressure Wolfpack sales where you’re bombarded by multiple people trying to sell you their terms of price, interest and loan duration. And so far they haven’t kept any of their promises. Shame on them. Vladimir

Lexus. Karim was extremely patient, helpful and knowledgeable. He worked with me for months trying to find the right car with a reasonable leasing price. I told him my budget and he made it happen! So thankful!

amazing! He had patience with my high demands and treated my husband and I with such professionalism and respect. I am SOOO happy with my car!

very helpful and would recommend him.

after visiting tri county Lexus and having a great experience with Santiago and Tony I decided to move forward and got my self a nice Car ! I'm so Happy

in no time. Would recommend to anyone

amazing! He had patience with my high demands and treated my husband and I with such professionalism and respect. I am SOOO happy with my car!

everyone at Tri-County Lexus. He and Leidy Guzman helped land me in my new 2024 NX 300 within my budget even with lease prices being so overwhelmingly higher anywhere you go as opposed to three years ago. I am forever thankful to all of you!!!

I was here last week didn't have the intention to get a car but I saw something I liked and Santiago made it work for me. Thanks Tri county Lexus/ I'm Happy !

I would've walked out. Thank you for a great experience and straight forward car shopping experience