Called Newbold and spoke with Chris Duncan about a couple of the vehicles that were on their webpage. Chris took his time and explained all of the vehicles that I had questions about. I was able to set up a personal appointment and Chris had my vehicle pulled up and ready for me to go on a test drive. Chris' knowledge of the vehicle was impressive and was he answered all the questions that I had prepped for him after reading reviews about the vehicle. Chris didn't try and up sell me and advocated for me with the used car sales manager. Chris was able to get me in and out of the dealership with in the hour. The longest part of the delivery was when the BMW Genius, Carlos Holmes, sat in the vehicle and instructed me about the vehicles options. The personal interaction was great. This is the best dealership I have worked with regarding customer service. What a great group of professionals.
— Bob S.