engine running rough and some weird transmission sounds when it was under load. Our mistake was we gave the service department a blank check - go fix whatever it is and let us know what the bill will be later. I've trusted past service managers I've worked with when I give them the carte blanche go-ahead. Unfortunately, Gurley Leep charged me $3k. "Okay, that's fine," I said to myself, "as long as the problem is fixed." As we were driving out of the lot, we noticed the exact same problems as what we came in with. We turned around and they said, "Oh, we didn't notice all THESE things that are also wrong with your vehicle. That will be another $3k." That first $3K was the only time in my life I had ever taken on credit card debt. I didn't feel like letting them screw us over again. So I sold the Subaru and my wife has been happily driving a Chevy ever since. Gates is way better. Either Gurley Leep is incompetent, dishonest or both. In any case, don't give them your business.
— NDAlum2020