I dropped my care off first thing in the morning(7:30) for a scheduled appointment to have a clutch problem fixed. I thought it was strange that I had not heard anything from the dealership by 2pm so I called to see if there was some problem. The tech told me that no one had even looked at my car yet and that they were not sure if anyone would get to it today. I asked why I had not been advised that no one was available to look at my car and why they were scheduling appointments if no one was available, he just stated that they were busy. I told them to get my car ready that I was going to take it to another shop. I picked up my vehicle and there was quite a bit of confusion about where it was and it took a few minutes to track down anyone who knew anything about it even though I had just talked to the tech about 10 minutes prior on the phone. The paperwork stated that hey had done a multi-point inspection, changed the oil and identified brake wear but had nothing about the clutch problem other than a note to check it. I asked to talk to the manager and he was very unhelpful and just stated again that they were busy and that if i wanted to leave it they might still be able to get to it at some point later in the day but made no promises. I asked why all the service that i had not even asked for had been done and why the problem i brought it in for was not address and he had no answer other than some other type of tech does those things and that they were unrelated. I asked if it was normal to take an entire day just to have a tech look at a vehicle that had a know problem and he once again stated that they were busy and that there was nothing he could do about it. The manager made no attempt to make things right or to even apologize for wasting an entire day of my time. I would avoid this dealership in the future it is very unprofessional and bordering on dishonest and untrustworthy.
— JMH