I am filing this to express my displeasure with my safety recall experience at Gurley Leep. My Subaru was subject to a brake light switch recall. After the initial switch replacement, the car started throwing numerous warning lights for systems that used the brake switch as input. I contacted Gurley Leep numerous times attempting to resolve the issue: 1) I called the Service Dept. and was told the person who originally handled the repair would call me back. I never received a call back. 2) I called a second time and was told no one could talk to me, but someone would call me back. I never received a call back. 3) I called a third time and was told no one could talk to me, but someone would call me back. I also scheduled an appointment to have the issue resolved. I never received a call back. 4) I arrived at my scheduled appointment only to be told they had no appointment on file. I asked to speak to the service manager and was told “he was not here today”. I asked when he would be in and was told the following Monday. 5) I returned to the dealership that Monday and asked to speak to the service manager and was again told that he “wasn’t here”. The staff also refused to tell me when he would return. 6) I left and returned to the dealership later that Monday and while I was wondering around the deserted service intake area an employee I had not interacted with before asked if I needed help. I recounted the previous five efforts to resolve the issue and asked to see the service manager. He was “in a meeting”… This employee did however offer to resolve the car if I could wait. I did wait and the switch was finally adjusted. So, for those keeping score, it took six interactions (and nearly a week) with this Dealership to get them to make a simple adjustment to the brake light switch and effect a correct recall repair. With the exception of number six above, their staff was uniformly indifferent to a degree that stopped just short of rudeness. They could not care less if the repair was incorrect. I also was never able to speak to the service manager. This is just not acceptable for any type of repair, let alone a safety recall.
— grendell2099