into my Cross Sport this morning and I have an airbag error light come on. The service manual advises to take to the dealership immediately. I do so and because of a busy schedule I have today I request a loaner. Service advisor David Patterson became rude and condescending advising there are no loaners available and most dealerships would just turn you away on a Saturday morning. If I am not mistaken there are over 300 cars on this parking lot. I am sick and tired of these dealerships doing what they can to make a sale; allowing overnight test drives and then when you need a vehicle to drive magically they don't have a car available. I like my Cross Sport but if this level of service continues this will be my last Volkswagen purchase!!
— Chris