I took my car in for a regular service. The gentleman helping me had two options to choose. One was for regular driving and one was labeled severe. I drive about 10,000 miles per year, which is not severe. However, the severe cost was 500 more. When I questioned it, he did go to the regular. I felt that he was railroading me. The had to add some brake pads and quoted me the price. I went to get the car and the bill was almost 200 more. When I questioned it, the person helping me found that I had been charged twice for the pads and reduced the bill. The whole experience made me feel like I was being cheated. I called the manager and left a message with my email to respond to me. I never heard anything. Not only will I take my service work elsewhere, I will not buy another car from them either.
— ED4020