I bought a used 2013 M37X Sport edition from a used car dealer. I immediately brought it to George Harte for a thorough evaluation. The diagnosis came back as expected. Tires were new so nothing to do there. It was recommended I replace a set of brake pads, get some fluids changed and that was about it. While my car was in the shop, I even had my rims refinished to take care of some curb rash. And I had a loaner for the day. All of my visits since have been a disaster. I noticed my brakes were squealing on a daily basis after my initial visit to Harte. At first I chalked it up to new pads breaking in. After a few weeks it got to be more and more annoying. At my next scheduled oil change, I asked for them to look into my brakes. They called minutes after dropping the car off and advised my rotors were warped and that was causing the squealing. This was news to me because the car was in the shop not too long ago and there was no mention of warped rotors. At first they quoted me $199 to have rotors resurfaced. I questioned this amount because they had a brake special that was $30-40 more for one axle. The adviser later adjusted the amount to $99. I think it's sketchy when a service department just changes pricing on the fly. Happy to pay less but why wasn't $99 offered to begin with? I pick up my car and the squealing brakes were not fixed. When I called again about the brakes, one of the advisers told me the style brakes on my car will forever squeal. It's known to happen on sport package rims. This would have been good to know long ago. I fought through the squealing again until my next oil change. In between though, I noticed excessive vibration on my steering wheel. I also began noticing my front drivers tire had worn down completely. At my next oil change, I was told I would need an alignment. I was also told they could not find a tire to match the set on the car and therefore need to replace all 4 tires. Here's where my frustration comes from. I went to Harte from the very beginning because I wanted a thorough assessment on the car. I don't believe that happened. In less than 10,000, I paid out close to $3000, much of which could have been avoid. Again, tires were new, rotors resurfaced and didn't correct squealing. To replace 4 tires and perform the alignment, I was without my car for almost 2 days. No explanation why it took so long to perform the service. When I went to pick up the car, my key was lost. They eventually replaced my key but the functionality I once had on my key is now lost (remote starter). There are too many options out there for car service. Go somewhere that actually cares about making things right and doing the work they say they will do. This is not how a service department operates.
— sbosco