George Harte INFINITI

Infiniti. I brought in my 2015 Infiniti QX50 due to an airbag warning light. The dealership followed a diagnostic protocol that led to me being charged several thousand dollars for parts and repairs that ultimately didn’t fix the issue. Despite these charges, my airbag light remained on. When I requested a refund for the parts that did not resolve the problem, they refused. To make matters worse, a basic visual inspection later identified the actual cause of the issue, which was missed during their diagnostics. I expected thorough, accurate service from an Infiniti dealership, but instead, I feel I was overcharged for unnecessary parts. I’ve also filed a complaint with Infiniti Corporate Consumer Protection. If you’re considering bringing your vehicle here, be cautious about their diagnostic practices and the potential for high costs with no resolution. I regret trusting them with my vehicle and won’t be returning.

couldn't be happier with the service he provided. Unlike the stereotypical pushy salesman, Romario was friendly, patient, and genuinely interested in finding the best car for me. He took the time to understand my needs without pushing unnecessary features. He went above and beyond to secure a fantastic deal, exceeding my expectations. The entire transaction was smooth and stress-free, thanks to Romario's professionalism. I highly recommend him to anyone looking for a positive and enjoyable car-buying experience.

family and I the 2024 QX60. He made my decision to buy is easy.

helpful. The sales guy Romario was awesome, very patient while I made my decision -and helped with all my questions and concerns!

always a pleasure to do business with.

He went above and beyond to help make the deal happen. He was very patient while it took me several days to make a decision.

Thank you Eric Peele & the team at George Harte Infinity!! I love my QX50!!

All of our vehicles needs have been completed efficiently and efficiently.

knowledgeable. Facility, waiting area was very nice and clean.

I look forward to ongoing service. keep up the good work and professionalism

The facility is beautiful and very customer friendly, as are the sales & managerial staff! They spend a lot of personal time with making sure I knew my options & felt comfortable with price which was my main concern! Alex F. was my sales consultant & he was amazing! Friendly, attentive, and honest! This was my 4th lease with George Harte Infiniti, & I definitely plan on there being a 5th!

exceptional customer service. Had been their customer for years and never had any issues. Would recommend.

And I was in and out in about an hour for my oil change, tire rotation, car inspection and a car wash very impressive. I love this place, won't go anywhere else for my car needs. Great prices.

was excellent while purchasing my new Infiniti. Abel Piazza gave us one of the best customer service we ever had, he answered all the questions we had and is very knowledgeable about the vehicles. My wife and I will recommend this dealer to our friends and family. Again Abel Piazza was and excellent salesman, thanks Abel.

I would recommend anyone to this facility. Very professional and informative. Not a pushy crew at all!

smooth and comfortable. Full transparency through the entire deal. Lex did an amazing job, I never got that weird, uncomfortable feeling you normally do in car dealerships. Great job

Piazza(salesman) met us at the door and he was thoughtful and so friendly. He listen to my needs and walked me through the process from the beginning until I got into my new car. I enjoyed the experience I will definitely use them in the future. The team work hard to find the car that I wanted and can afford. It was worth taking the 30 minute drive to Wallingford.

They will go the extra mile to make sure they get the job done. I will not bring my vehicle anywhere else

were very attentive with my needs.

without issue (deal didn’t work out for reasons beyond control of the dealership). Salesman Alex F was great to work with as was the GM Igor.

LEADER OF THE TEAM . UNDER HIS LEADERSHIP ALL DEPARTMENS WORK LIKE A WELL-OILED MECHANISM . SO I ENJOY BEING HERE. IT IS LIKE A FAMILY HERE.

of my Mercedes GLE350 this summer and bought a limited QX80. I LOVE my new suv. Harte dealerships are warm, friendly, welcoming, helpful, and so knowledgeable. The staff is truly above average. They are great and so happy! It’s a great feeling being there and working with them.

laid back seeing me waiting, but not worrying if I was taken care of or not- rather be eating lunch.

and were interested in purchasing it. We did our research and knew the price of what a brand new one was selling for. When the sales person went to get some numbers, he came back with a purchase price higher than we’d pay for a new vehicle. Then the sales manager came over and told us this vehicle couldn’t be found on a lot because it was so popular and this was a fair price ( but the price we saw on line was $3000 less). Also we had a phone conversation the day before about a new vehicle at another dealership and was told they had 15 on the lot ready to sell. This used car sales manager was not truthful when trying to justify his outrageous price for a used vehicle. Do your homework before going here to purchase a used vehicle! Or better yet, shop at a dealer that is honest.

you that you need a lot of work on your car to get money out of you and the car doesn't need the work@all. I took me car to a license mechanic who has own his shop for over 30 years and the car was checked over for the problems that the dealer said existed. They didn't even exist the technician lied. This is a crooked dealership be very careful to let them do work on your car. The rating should be a zero not a one star. This dealership should invest in good technicians who are experienced and tell the truth. Please stop making up problems that don't exist to get customers money. The car was posted for one price and Igor raised it to another price even after showing him the posted amount.

On Sunday, March 1st, the last day for sales, I took delivery of a 2020 Q50. Eric Peele was my salesman, Luis Rodriguez got the bank approval, Leland worked the deal and steered the ship, and Eddie finalized the paperwork. A 5 Star experience. Triple Diamond.!!! Thank you, Frank Mikolike P.S. Igor Zektser, I appreciate your help from the start. Thanks.

Was on INFINITI's certified preowned site and ran across a car that was what i wanted. I submitted a inquiry and one of the salesmen (Stephen) reached out to me. I met with him on a Tuesday. Test drove the car and the car was as described. I wanted to perform an underbody due to concerns of corrosion with it being in a state that has snow frequently. It was almost 8pm at this point and service area was closed. After going back and forth on my trade in, I decided to pay off the remainder of my trade in's loan and sell it on my own. They had some confusion of how taxes and registration would be for me being active duty military and registering in Virginia. We agreed to finish the final inspection and resolve the question about taxes/registration the next day. I signed buyers agreement with price pending final inspection and put a deposit on the car. Wednesday i inspected the underbody and discussed the final cost with Stephen. I was upfront that was going with my own bank and already arranged. He said that because it cost them money to certify, that the recuperate the cost when people finance through INFINITI financial AND THAT IT IS ONLY CERTIFIED IF I WENT WITH THEIR FINANCING. I told him that it's on INFINITIs, Carfax, Cars.com, and their website as certified. I told him it was a deal breaker. Used car manager, Tony, came in talked with me for a bit about off topic things, and at the end asked if it was a deal breaker. I told him it was. He said were good at that price with warranty. Salesman (Stephen) came back in after asking about what Tony said as if he didnt already know. Stephen asked because it was already 8pm at this point, that we wait to finalize the paperwork to prevent the staff from staying late to process my paperwork. I still had to drive an hour back home and was already bought into another trip out there to pick up my existing car that i drove out there so i agreed. We decided to meet back up on Friday because Thursday was his day off and i had duty the next day. When i messaged the salesman that i was heading that way, he said they sold the car on Thursday. I called to talk to the GM, Igor, but was told he was busy and would give me a call back... that never happened. So the next day i called and spoke with Tony (the used car manager that i met the first night). He said sorry and that he wanted to know what would fix it. I said find a comparable car that certified pre owned and same options. He said it would be a couple days to locate and he would get back to me. Never heard back from him. The dealer has many of the same car with the SAME options. A week after they sold MY car, i have yet to receive my deposit back. The salesman said to text him my credit card info. I didnt feel comfortable doing that so it required another hour trip back to the dealer get a refund. When i arrived i asked for the GM, Igor. The receptionist said she will be right back with him. Another salesman greeted me and said that Igor just stepped out with the GSM Leland and that Tony was off (So NO managers were there). I gave them plenty of time to make things right but i guess my sale wasn't worth the effort. I have purchased multiple Nissans and INFINITIs over the years including an Altima, 2 GT-Rs, G37 and Q60s and have NEVER had such a disdain from a dealership like this. STAY AWAY!

Great experience at this location. From my sales rep James to management everyone was very helpful in getting me in my new ride. Thanks guys

Hands down the best car buying experience I’ve had. Stephen Manillo was knowledgable, proffesional and made me feel like he had my best interest at heart. I never felt pressured to make a purchase. If anything, him being as laid back, open and honest as he was only made me that much more comfortable with my purchase. I will definitely be recommending all of my friends and family who are on the market for cars his way.

When you are out there to buy a car, you should know what you are looking for and the staff at this dealership will help their best to get you a great deal. Sometimes you have to trust others and I put my trust in these people including Stephen Manillo (Sales Consultant) and Edward Mayzler (Internet Sales Manager). These guys are honest and will try to find you a car from their inventory that meet your need and will not force you to buy what is not your requirement. Prices are pretty much fixed as advertised on their website. I haven't dealt with servicing yet, so I cannot comment on that part yet. One thing I noticed is that they do not appreciate window shoppers as it not only wastes their time, but buyer's time as well. First five minutes of my interaction with the sales consultant were a bit tricky, but once we knew each other through interaction, remaining process was pretty smooth.

So happy with George Harte Infiniti and our brand new 2019 QX50!! Stephen Manillo was a tremendous help, answered all our questions, very knowledgeable, and personable. From start to finish, Stephen made sure my husband and I were happy, and the transaction went smoothly. While at this dealership every staff member was extremely inviting and friendly. I highly recommend you go to this dealership if shopping for a Infiniti!!

Where do I begin? We bought our first Infiniti - QX60 today. For the past two weeks Igor and Edward have bet over backwards with us trying out various models and colors. They set the tone early on that they valued what we wanted. Greg was amazing and an overall terrific guy. Very respectful discussions on price and all features. Today delivery was smooth - Edward went above and beyond. He never rushed us and spent nearly two hours showing my wife with his patience all the features of her new car. Leland made the financial end smooth and took time to get to know us. The saddest part - I want to know when I’ll join the Infiniti family as my wife has as of today. Thank you Greg, Igor, Edward and Leland. Your team makes the difference and trust me we’ve bought Lexus and BMW before. You are leaps and bounds beyond them.

I bought a used 2013 M37X Sport edition from a used car dealer. I immediately brought it to George Harte for a thorough evaluation. The diagnosis came back as expected. Tires were new so nothing to do there. It was recommended I replace a set of brake pads, get some fluids changed and that was about it. While my car was in the shop, I even had my rims refinished to take care of some curb rash. And I had a loaner for the day. All of my visits since have been a disaster. I noticed my brakes were squealing on a daily basis after my initial visit to Harte. At first I chalked it up to new pads breaking in. After a few weeks it got to be more and more annoying. At my next scheduled oil change, I asked for them to look into my brakes. They called minutes after dropping the car off and advised my rotors were warped and that was causing the squealing. This was news to me because the car was in the shop not too long ago and there was no mention of warped rotors. At first they quoted me $199 to have rotors resurfaced. I questioned this amount because they had a brake special that was $30-40 more for one axle. The adviser later adjusted the amount to $99. I think it's sketchy when a service department just changes pricing on the fly. Happy to pay less but why wasn't $99 offered to begin with? I pick up my car and the squealing brakes were not fixed. When I called again about the brakes, one of the advisers told me the style brakes on my car will forever squeal. It's known to happen on sport package rims. This would have been good to know long ago. I fought through the squealing again until my next oil change. In between though, I noticed excessive vibration on my steering wheel. I also began noticing my front drivers tire had worn down completely. At my next oil change, I was told I would need an alignment. I was also told they could not find a tire to match the set on the car and therefore need to replace all 4 tires. Here's where my frustration comes from. I went to Harte from the very beginning because I wanted a thorough assessment on the car. I don't believe that happened. In less than 10,000, I paid out close to $3000, much of which could have been avoid. Again, tires were new, rotors resurfaced and didn't correct squealing. To replace 4 tires and perform the alignment, I was without my car for almost 2 days. No explanation why it took so long to perform the service. When I went to pick up the car, my key was lost. They eventually replaced my key but the functionality I once had on my key is now lost (remote starter). There are too many options out there for car service. Go somewhere that actually cares about making things right and doing the work they say they will do. This is not how a service department operates.

I recently purchased my Q70l. Stephen Manillo was my salesperson. He was very attentive and exceptional on follow up. It was truly refreshing from my previous car purchases.

I purchased a Q50 from Stephen in sales. We have done business with the Hartes before. Steve was cool and did a good job getting the car ready for me. Thanks steve

I worked with Steve Manillo. I found him to be very responsive and knowledgeable. He knew what it took to get the deal done. I feel I got a good deal with great customer service. I recomend him.

was great. Very professional, courteous and was very helpful. I would in the future come back to for another purchase. The staff as well as the service team were all helpful, prompt and attentive. Many thanks to all see you soon Steve!!! Dom and Lisa

Stephen Manillo really helped me out in finding the right car for me. Very helpful and knowledgeable. I would highly recommend going here to purchase a vehicle!!!!!

Stephan was patient, helpful and knowledgeable during the total experience of selecting, test driving and negotiating the price of the vehicle. He was extremely accommodating when trying to find the specific colors, packages and price that I wanted. I highly recommend Stephen for your most challenging requirements-you will not be disappointed!

I live in Maine and Steve Manillo was so accommodating in helping us make a decision!! We appreciated his superior listening and customer service skills. He is an asset to this dealership!!

Super happy with my new car! Stephen Manillo helped me with buying it and made the entire process easy from start to finish. We bounced from car to car while I was trying to make a decision, but Stephen and Leland Fang were making it easy as possible for me. Definitely will be back when I get my next car!

Great car buying experience with Steve! I had my previous infiniti maintained at George Harte in the past but this was my first time buying a car from them and I couldnt be happier! Everyone involved with my experience was very nice and extremely helpful!!! Beautiful new building too. Tell Steve, Jeff sent you! :)

Stephen Manillo and the team at Harte Infiniti were great! Biggest compliment I can give is that they are always looking to do the right thing. Steve did a great job representing the team and management was excellent. Happy to be doing business with them.

I recently purchased my first Infiniti, and my experience with the dealership, especially my salesman Stephen Manillo, was superb. Stephen and the team made the process from test driving to purchasing smooth. I would highly recommend Stephen to anybody looking to buy car!

If you're in the market for a new Infinity, ask for Stephen Manillo at Harte Infinity in Wallingford. He's a relatively new salesman at the dealership, but he knows his stuff! He's quick, personable, knowledgeable, friendly, and best of all, he's NOT pushy! You want Stephen as your salesman. Trust me!

I needed to renew two Infiniti leases, and I knew exactly what I wanted. However, my schedule is very limited. Henley Germain at George Harte Infiniti at Wallingford was able to do everything over the phone. He worked with me on the numbers and found exactly what I was looking for, which for one of the cars was no easy task. He even came to my house and swapped out my vehicles with the two new ones. Talk about service! Throughout the entire process, Henley and George Harte acted with the utmost professionalism. I would highly recommend this dealership!

I brought in my 2007 Infiniti G35X for service. I was impressed by the time it took to service my car and the customer service.

Mr. Henley did a Awesome Job! He knows exactly what he is talking about and my experience with George Harte was Amazing! Thank You Henley

Wow! Best car buying experience to date. Henley was very knowledgeable about the car we wanted and worked with us to make the deal happen. All the staff is courteous, George in service, Leland in finance. This is the kind of service you expect from a high end dealership! Keep up the good work.

I saw my dream car in a Netflix movie ,The Infiniti Q 60. Already a Nissan customer I had eight months left on my lease ( rogue)and wanted out and into the q60. I called and was randomly assigned to Henley from the receptionist. I explained my scenario The next day , took a test drive , made a deal and it went smooth, no pressure, no bull. My next car will be through him and anyone who asks .. thank you !