Wyatt Johnson Kia

great! They had the car I was interested in pulled up front when I got to there for a test drive. The negotiations and finance paperwork was quick and painless. They even filled the tank! The post-sale experience has been absolutely awful!!! Shortly after buying the car, I discovered flaws in the paint that became apparent when the car was out in the bright sunlight. I took the car in and was initially told there was nothing they could do. After speaking with a sales manager, he agreed that it should be repaired by KIA. It's now been over 3 weeks and I still don't know what's going on despite multiple phone calls and visits to the dealership. Promised return phone calls don't happen! And every person I've spoken to seems to have a different story. I also referred my father to the dealership. As part of the deal, I was supposed to get a cargo net for my car as a referral bonus, it was even written up as a "we-owe" in my dad's deal. When I went back to the dealership to collect it, the salesman said, it was not ordered, and he would get it tomorrow and call me. You guessed it...still no call!

a blessing when it came to helping my grandma buy her new car. Watching someone treat her with the level of kindness, patience, and genuine respect that Kolby did meant so much to me. He made her feel heard and valued every step of the way. What could’ve been a stressful or overwhelming experience turned into something really special because of him. His professionalism was top-notch, but it was his heart and warmth that truly stood out. I’ll always be grateful for the way he took care of her. If you’re looking for someone who truly cares, ask for Kolby, you’ll be in great hands.

my family!! we appreciate you with you’re work!

communication skills, great customer service! go to him when you are ready to purchase.

The saleswoman, Reese, was of great assistance and answered all of my questions.

! She went above and beyond for me and found me a great car! I can’t thank her enough for her service and dedication. Thank you again Morgan!! You’re the G.O.A.T 😊

We’re not the, show up and buy, kinda Customer. We weigh the pros and cons of multiple vehicles before making a decision. This process involves multiple test rides and patience and product knowledge on the part of your Sales Team; Bob spearheaded the Teams effort and exceeded all expectations. Mike, back in finance, also assisted in making informed decisions regarding all things money as expected but did so in a “no pressure” environment. These gentleman could not be successful without effective and supportive Leadership. Willie Rosario and his Sales Manager provided such an environment for success.

very courteous manner.He checked in with me various times to let me know the progression of the service, I deeply appreciated that plus he explained what was going on with the car. The technician was also helpful. and respectful. As an older lady I don't often receive this respect at businesses so this is the kind of employees you should strive to keep.These two young men were GREAT. Sincerely Shirley

to get that I wanted. I paid like full price for a KIA Sportage then at the very end they took away the trailer hitch I wanted. Left not good feedback for in house and they got back with an email saying they would like to address my concerns. 4 emails and 3 phone calls later all is silent. Sorry I caved at the end and gave up the hitch. Wife is still mad at me. The 10 1/2 hours was mostly just waiting for them with pricing. I should have walked first day. Only reason they got a 2 star is Brent the salesman was very nice. come back after reading last question about service department being important. I checked not important because I'm not going back

great deal as well as providing great service even when he was assisting other costumers

Definitely come back and high recommendations. Kolby Berry did awesome and this cery easy.

what I wanted just a couple of things I need that I needed out of a car. I pulled up and was greeted by a man named John Wright. He was awesome. It took me about a week and a half to decide on a car and he didn’t make me feel like a burden once. He honestly made me feel like I was more of a friend than a client. Even on his day off he came in to close the deal on my new 2024 Toyota Camry. I net every need I had and more. And even though I was having troubles with my insurance which would normally be out of his control he even helped with that. If there was one person I would recommend anyone to it’s him. This was my first car and he made me feel like I knew what I was doing and valued through every step of the way. Not a single moment did I feel like I was compromising and I can sleep at night knowing that I got exactly what I wanted and I’m not working my life away for a car out of my price range.

my car salesman, Nelson, helped alleviate that stress. He was patient and knowledgeable as well as willing to find us the best deal possible. My son is more than happy with his new car, and I was more than pleased with the attention warranted during the purchase. If you need a new car, Nelson is the one to see.

in Clarksville. Kobee was our Car Salesman and he truly made the experience GREAT. He wasn't pushy, and he was willing to take theTIME WE NEEDED to figure out exactly what we wanted. We went in thinking we would end up buying a Kia Sorrento, but Kobee showed us different makes and models all around the Wyatt Johnson dealerships (Mazda, Buick, and Kia) in clarksville, explaining that some of the other makes and models may be better suited for us. He got our number and texted us as soon as a car that he thought would be good for us showed up. Within a week we ended up purchasing a 2021 Buick that had just been sold to one of their dealerships. When it came down to actually purchasing the vehicle the team made a more than fair deal. They worked with us, and were willing to make a deal that not only made sense to them, but also made sense to us. They answered questions, and walked us through what the Warranty for Life is about for their cars is all about. When we though it was all said and done Kobee went above and beyond again. He loaded up our car with a FULL tank of gas, helped us move our stuff out of our old car, took a picture of us in front of our new car (upon request), and even helped us get our phones hooked up in the new car. This dealership is truly amazing, and we will be Wyatt Johnson customers for as long as we are in Clarksville.

from Wyatt. Unfortunately, after driving the car for only 500 miles, I began to hear a faint knocking sound from beneath the car. After having it checked by a Dodge dealership mechanic and an independent mechanic whom I trust, it was discovered that the rear drive shaft center support bearing was loose, and the splines on the slip yoke were worn out on the front drive shaft. What's particularly frustrating about this situation is that both mechanics stated that these issues with the drive shaft could have been detected during an inspection. However, the dealership neglected to mention them before selling the car to me. This lack of attention to detail on the dealership's part and their failure to uphold their promise of selling a mechanically sound vehicle is disappointing. To add insult to injury, the dealership refused to help when I contacted them to resolve the issue, citing the fact that I purchased the car "as is." This is an unacceptable response from a dealership that claims to sell "extra clean and mechanically sound vehicles." Given their untrustworthiness, unwillingness to take responsibility for their errors, and lack of customer service, I cannot in good conscience recommend this dealership to anyone looking for a used car. I would strongly advise potential car buyers to seek alternatives to this dealership.

... Had an issue with it loosing coolant. Took to the dealership expecting the warranty to cover it. The dealership told me that it had been tampered with and the warranty would not cover. This vehicle has only been to shop for oil changes and tire rotations. So needless to say I had a 578.00 bill to get my vehicle fixed. This will impact my decision on where I buy from again.

She did a great job ensuring I was happy with my new vehicle.

of what to do; what they are supposed to do! Customer service is a foreign language to them and if it were a tree and fall on them they wouldn't know what hit them. This DS is running the name of KIA and should not have the privilege to sell there vehicles!!! HAW

find your Google ratings page. Anyway, he was very Professional and then always giving me updates as to the status of my car. Very pleased with your service department. Phillip was excellent at explaining the reasons behind the recommendations too! This is the reason why I'm giving Wyatt Johnson Kia Five Stars! Thank you!

! Heather at Mazda service is amazing as well! She is so friendly, helpful and kind. Don't buy a new or used car from any other salesperson. We visited Wyatt Johnson Kia looking at a used Mazda. Victoria came out and she was excellent!!! We test drove the used Mazda and she took us to Wyatt Johnson Mazda on our test drive and they had a brand new model cheaper that the used model. Then we found a totally different model and Victoria made the whole process painless. I recommend anyone buying a new or used car to purchase from Victoria and Wyatt Johnson. We had a repair needed and unfortunately the the receptionist is very hateful at Wyatt Johnson Mazda and just said we are too full to handle your request and argued our part wasn't in when the told us it was. So we called Victoria and she made it happened, and got us in on the same day. Victoria deserves recognition and a raise!!

vary pleased with our sales guy. So we went back and bought a used lifted GMC sierra. Before I made the first payment I had to take it to the Wyatt GMC dealership to have a couple things fixed on it. I bought an extended warranty has a $250 deductible by time they was done fixing what was wrong it cost me over $500. Now about 3 weeks later my check engine light came on again. So I'm back at the same GMC dealership they said it's now an oil sensor stuck closed needs fixed. I went back to Wyatt Johnson Kia where I bought the truck to see if they would help out because I've only had the truck little over a month. I had the oil changed at Valvoline they showed me the transmission needs flushed the fluid is black not red. So when Wyatt Johnson dealerships get used cars I guess they only change the oil shine them up and put them on the lot for sale because they definitely don't do an inspection. I got to talk with a couple managers at the dealership and 1 guy said they don't service the transmission xxx. The other guy said I don't want to sound like we don't care but you bought a used vehicle and a gold package extended warranty so it should be covered just pay the $250 deductible. I told then I think that's a xx response due to I haven't even made 2 payments yet I understand I bought a used vehicle but it should be inspected and serviced correctly to sell a quality vehicle to your customers. Im sure this company don't care about the people after they sell you a vehicle as long as they get there sale and commission check. It's really sad because it's hard working people like me that buy from your dealership and trust that we made a good buy. If this is the quality of used vehicles your gonna sell and stand by may open up a junk car lot buy here pay here. I will never be back or ever send anyone to your business. Thank you

salesmen over the years. John changed my opinion and perception. Was in town for a few weeks on business and found our "newsed" (new to us but used) Jeep Grand Cherokee we'd been looking for. John was friendly from the start and not pushy in the least. All the dealings were hassle free and made for a very positive experience. If you're in the market, I'd recommend asking for John; you won't be disappointed!

had to to track us down the perfect vehicle!!! They were so patient with my constant questions, and never once were they pushy! They obviously love what they do and it was the BEST car buying experience I've ever had!

was very impressed on how the service advisor DeAndre took care of me and my vehicle today,he was sharp knowledgeable and very concerned about the vehicles need,I definitely will be back along with passing the word off to go and see him and the business,go DeAndre!!!!!

They are so unprofessional and unorganized. They make promises that they don’t intend on keeping. We were given excuses after excuses they truly do not care about making things right. Poorly run dealership and sad excuses of managers.

line really helped me along the way! 10/10 service!

out another car that would be better. Tell you one thing, then come back tell you something else. Kept playing around. They said they want to help. Wrong. Bought cars from them before, not again.

We live out of star and purchased our Kia brand new from a dealer in IL. We live in Ky and this dealer / service center I in Clarksville ,TN . The staff was the friendliest I have ever met at a dealership . It was a Saturday morning we drove 1:20 minutes to get there by 10 am . Was greated by Halbert . He got me right in and even updated me on the Extra Care Package . Didn’t have a loaner but he called us a Uber and we went and shopped they picked us back up and we got our vehicle . Just a pleasant Saturday great meeting everyone . Got to check out the Stance socks He told me about .

!! She was attentive, kind, knowledgeable, and precise. I really appreciate her help and thoroughness. She definitely deserves to be recognized for her efforts and customer service. I will be making all future appointments with her if possible!

an auto we recently bought from them. James was wonderful to work with. He was very polite and kept us apprised of the steps being done to our vehicle. When the vehicle was finished, James came to where we were sitting and informed us that we were good to go! Thank you for having such a caring person on your staff!!

snacks for my kiddo. It was spacious and felt like home. Our salesman (Chase Collins) was very honest, real, and had our best interest. Literally drove with us around town to find us the best deal. And he succeeded. He stayed on top of it. Chase was extremely professional and helpful.

in getting a new car from Wyatt Johnson. He got me my dream car (Dodge Charger) yesterday and was very honest and cool about everything. Very satisfied and content after my visit yesterday at Wyatt Johnson

He fought to keep the car we bought out of line until I could get the financing secured. He took the backlash from those above him but stayed true to his word and kept the vehicle for us. we picked it up today. Thank you Mr. Bolden

far, and they've been great every time. Nelson helped us put a great deal to get us what we needed. With giving us a great deal with our trade in and getting us the right car for our needs. We will be coming back to this dealership for our next car.

! She’s the one you want to work with!!

sold Patricia and I a great 2019 Chevy Trax thanks for all the time and effort , it was worth it. Had a great time. Got a great vehicle. Such a great team.

Very helpful and friendly. Got me in and out in the same day. Would recommend to friends. Very pleased and satisfied.

and a broken tail light bulb replaced thank you for service and assistance.

Kia Soul. I would very much recommend you guys. Once again thank you

Clarksville, TN and had them complete an oil change and tire rotation. This was our second one since we got the car and so far there have been extremely good to us! We are so pleased with our experience thus far and look forward to working with them in the future with all of our car service needs!

family. I waited was offer food and drink. It was sad there was not any new Kia's to see.

great to bring my car in. I would recommend you guys 100 times thank you for making me feel like I matter.

our warranty work for our 2015 Kia Sedona with top notch assistance. We are very pleased with our experience with the dealership. Thanks!

painless. He helped me get the vehicle I was looking for. .highly recommend Travis.

TWICE and now my vehicle has been sitting there since July waiting on a part. I have made TWO car payments on a vehicle I don’t even have, and they say they have no car to give me to drive while it’s there. I called and left a messages today and NO ONE ever called me back. The worst part is, the vehicle is only 3 years old!

We love our Forte ,glad we bought it and Travis Stevenson worked with us on buying it. We couldn't be happier. Thank you Travis...

purchase cars. Our family has purchased seven vehicles through him. He is very knowledgeable and takes the time for us to find just the right vehicle and we never feel rushed to buy or pressured in any way. Because of this we will continue to purchase vehicles through Nelson in the future. -The Carmon family

patient and answered every question that I had... will definitely be back.. Great Dealership, Great people.. i am so glad that i stopped by

while he was trying to acquire a new vehicle. Mr. Bolden was very influential in my son getting a VW Atlas and allowing us to use the Platinum Discount Network which gave such a GREAT discount!!! Nelson Bolden is the Greatest Auto Salesman!!!!

Nelson Bolden Jr. was my car sales representative. He was kind and knowledgeable. The most important factor to me was the prompt response and his enthusiastic support to help me get a car. I met Nelson at the Dover,Tn chambers of commerce where he was doing community Good Samaritan work. Thank you Nelson.