Withnell Dodge

Corrupt!!!Corrupt!!!! They claim Operator ERROR for car breaking down. But they don't know why engine quit cause they only checked a couple things. Factory warranty is not going to cover repair!!! DO NOT BUY FROM WITHNELL!!!! Got an extended warranty as well but it wasn't in effect yet by a week or so. They'll sell you a car and dump you high and dry! CORRUPT!!! If I had a car I would picket your business! DISCUSTING. HOPEFULLY I SAVE SOMEONE FROM BUYING FROM YOUR CRAPPY PLACE! you have not heard the last from ME!

and team were professional and great to deal with.

involves removing 7 bolts and two clamps to replace a $30 part. Did it myself for $38 to include coolant in less than 1/2 hour. Customer beware...

very good experience. Our salesman Chris was pleasant and informative. He knew a lot about the truck and was able to answer all our questions. There was no pressure from him, which we appreciated. Sincerely, John and Teresa Boes

try to spend my money close to home - especially when I am shopping for a major purchase like a car. Since 2008, when I first attempted to buy a car from Withnell Dodge, I have bought 6 new cars - always from OTHER dealers. Each time when I have wanted to buy a new car, I have first tried to reach a deal with Withnell Dodge, only to be discouraged by staff who seem to have no interest in selling anything. Most recently, beginning months ago in July, I repeatedly (3 times) tried to buy a RAM pickup (Stock #: D1476; Model Code: DT6H98, VIN 1C6SRFFM4MN701524; MSRP $59,335), the same truck that is still for sale as I write this review late in September, 2021, and is likely to remain "available" indefinitely. Before giving up on Withnell for the 6th time, and buying a similar truck a few days ago at Wilsonville Jeep RAM (a dealership I highly recommend, incidentally), I had absolutely BEGGED Withnell to give me a reasonable price (or ANY price) for the aforementioned truck in their inventory. As always, I was chased away by the cavalier, unhelpful staff at Withnell. In this case, Matt, a manager to whom I was referred when I requested an actual price (WHICH WAS UNAVAILABLE ONLINE), seemed to be emotionally attached to his inventory. During a time when virtually every other dealer is offering at least modest discounts in addition to factory incentives, and openly displaying their prices online, Matt raised his voice at me on the phone, and practically shouted "Somebody will pay $4,000 over MSRP for this truck." That was as close as Matt was willing to go toward providing an actual, definite price for his truck. He absolutely REFUSED to give me a definite price. Then, weeks later, Jocee sent a follow-up email asking if Withnell had "met my standards". When I replied "No, I was not given the price I requested", Jocee suggested (through innuendo) that I had lied. She replied on September 4th "As you've been previously told by our sales manager, the price of this truck is the MSRP of $59,335 + a non-negotiable market adjustment of $3,998 + your local DMV fees and taxes. So The vehicle would be $63,333 + DMV fees/taxes." That was her entire message, and THAT was the first time anyone had been willing to provide a definite price on their truck - and there was no mention in her message of the current factory incentives. When I replied that same day that she was mistaken in assuming I had lied when I said I had NOT been given a price previously, I never heard from Withnell again. So, after trying again for MONTHS to buy from Withnell, I bought at a less convenient location a 6th time, this time in Wilsonville, almost 40 miles from my residence. Potential Withnell customers need to know that there are MUCH better places to go for a new Chrysler/Jeep/Dodge/RAM, and the owners of the Withnell Dodge dealership need to know how VERY POORLY the business is being managed - and how rudely customers who approach their store are being treated. It amazes me that the store has managed to survive all these years, despite a culture that harbors employees with such surly attitudes. It is a veritable pity.

listening well, after admitting he is wrong, not even apologized, new 2020 Ram 2000 miles, Alighment not good, been waiting for Alighment/ bad service still issues, , after 1/2 hour drive came back- shop is not open from 12-1pm, sorry no one in, all of them on the lunchtime. From 9:50am to 2pm Alighment service? Terrible.

questions take me a great rental car take me home because I was working graveyard and got my car back on the road at a timely matter with no Dodge is awesome

sales contact, Spencer. I got to have a great test drive and then the financing worked out well. Everyone was polite and positive! I'm very pleased with my new blue Ram 1500 Bighorn!

There was a minimum of problems getting the repair completed. I received answers to questions quickly, accurately, and competently. Also the reminders for other service was appreciated.

year. It’s a lemon. They haven’t fixed it. I have lost tens of thousands of dollars on this lemon. Don’t buy a dodge.Im paying $850.00 per month for a truck that I can’t drive. Plus 300.$ for a boat I can’t use.

request. Now I get emails constantly from them, even though I have opted out, for months now about buying a Ram, although I already bought a Ram elsewhere. And when I called in to ask if they could remove me, the sales guy said I had to tell them where I bought my Ram before they'd remove me. That's terrible customer service. I might not have bought from you this time, but I will absolutely never buy anything from you in the future. I buy a new vehicle every two years, and these twits screwed themselves out of any possible future sale.

time the sales rep was Brian. He has always done a great job for me especially on my current Charger. He was able to find me just what i wanted. Love my new Charger!!

responded to my initial contact and resolved my issue promptly. The communication throughout was much appreciated!

Our positive experience began when we were initially greeted and assisted by Hayden McCowan. Hayden helped us through our process with excellent tact and knowledge. He was very friendly and gave us all of the information we needed without ever letting us feel pressured. That is one of the main reasons we came back to Withnell to purchase 2 Ram pickups at once. Hayden is an asset to the Withnell Motor Company.

After dealing with a very dishonest dealership the week before, it was a real pleasure to find a used vehicle at Withnell with no red flags being raised. I dealt with Bo, Brian, and Dillon during the purchase process. So helpful to have the vehicle not overpriced to start. Add courtesy and patience, things went smooth. I was not from the area so had to leave the vehicle in Salem. The dealership said they could hold the vehicle several weeks since I was having shoulder surgery the next day. Turns out the fleet manager Bo on his day off delivered the vehicle to central Oregon for me, no added charge by the weekend. That was service.

I understand negative reviews can sometimes look like a grudge so I won't offer my opinions on the practices I observed today in person at Withnell Dodge of Salem, I will simply note them and allow readers of this review to come to their own conclusions: After visiting the dealership earlier in the week and test driving a car I subsequently negotiated a price on the vehicle with my salesman and was given both verbal and texted confirmation of the agreed price which was confirmed as an "on the road" price, inclusive of all tax, title & fees. Based on this confirmation I traveled to the dealership to complete the purchase. During the first hour of form signing and photocopying, I was presented with a form to sign which, on inspection, turned out to be a request for permission to run a credit check. As I was paying in full by check I queried this and was told it was "company policy" to run a credit check regardless, unfortunately they seemed absolutely unable to provide me with any other reasonable purpose for insisting on a credit check on a customer NOT purchasing a car on credit, and so despite their multiple attempts to encourage me, and with a heavy heart, I declined to sign the form. Fortunately after several trips by my salesman to see "the boss" I was told that as I was extra special they would just this once overlook this policy...it made me feel warm inside and I was transferred over to the Finance Dept. After the first bout of hand cramping signing and initialing was completed I was at last presented with the final bill of sale to sign! I was shocked to my core to discover that somehow the tax, title and fees (amounting to just shy of $500) had been accidentally added on top of the "on the road" price we had agreed. I pointed out their mistake and showed the finance guy the texted confirmation on my phone, he then graciously offered to take possession of my unlocked phone and walk it over to his boss in the other building to get this misunderstanding sorted out once and for all! For unfathomable reasons I just didn't feel comfortable handing over my unlocked phone containing all my personal information, along with the only written proof of the offer I had received, so I declined and offered to send him a copy of the text or show it to his boss personally. Luckily for me it seemed that my previous "extra special" status remained and this wouldn't be necessary. Further waiting and thumb twiddling ensued as I awaited Finance Guy's return and Sales Guy was sent over to paint a picture of misunderstanding and regret in lieu of Finance Guys eventual return whereupon I was informed that they would not honor the agreed price and I should hit the road.....I can only assume they meant with the appropriate on the road fees included.

Our car broke down while My wife was out of town, and the dealer were the car was taken to kept the car for 4 days and didn't fix the problem! Got the car home and experienced the same problem and Withnell fixed it right away without any hassle!

Tim, is my service writer. Always kept me informed. Always a great place to have service work done. No problems. Have bought 6 vehicles from Withnell.

Everything was super great. Got us in when we needed it. Great people that greet you with a smile and answer all your questions. Fast and quality service. They even arranged for us to get to an appointment we needed to get to while the work was being done. Totally a great experience (again!) and we do not want to go anywhere else.

Byron in the service department was awesome! I called with an urgent vehicle issue, he talked me through what to do as I was driving over, made space on the schedule and helped get the rental car set up so I was all set in 20 minutes. He kept me informed while my vehicle was being repaired and the process went really smoothly when I came back to get it and turn in the rental. I always recommend Byron when someone says they need service done.

Great Experience with Withnell Dodge Service Department!!! We were on the side of the road with a bad transmission in our Sprinter chassis RV and really needed help. We got it from Withnell Service folks!! They worked us in so that when the transmission got there they got us fixed up in no time. We felt very comfortable with their experience with working on Sprinters too. From our first contact with Courtney we felt taken care of and supported. The Sprinter Service Advisor Dave was great and communication was good. We are back up and running and enjoying our RV again. Thank you Withnell Service! We have found a “home” and we will be back for sure. Thanks again for doing a great job, being really nice, and making us feel supported in a not so fun situation! You all Rock!!! 👍

I have been trying to schedule an appointment for the last week with no luck. I called and was told the scheduler was unavailable and I was promised a return call. No one returned my call. I attempted to schedule online two different times and the system would not complete the scheduling. At the end of the online scheduling it gives a message to call or Email. The Email provided bounced when I attempted to send a message.

Eric Jacobson did an awesome job procuring the vehicle I wanted in an expedient and efficient manner. Ron Menser and his colleague Dylan were very detailed and meticulous about the financial papers and answering any questions I had. Had been taking my Dart here since 2016, and Byron in the service department is top notch, too!!

I would recommend the service department to family and friends I wouldn't recommend to buy a vehicle from this dealership. I have found a vehicle cheeper in other locations

The Withnell sales, service department, and technicians in my opinion are very professional. We have bought four vehicles from them. First car being a used car for my daughter. Second, a new Avenger. Third, my Dodge Ram, Fourth, my son's Charger. I don't have to worry about my car having service done on them cause they love cars as much as I do. Really a great dealership.

Our visit here was GREAT! Our sales man Chris was amazing. Answering all questions and concerns along the way. Amazing place and will defiantly refer friends here for great customer service😊

Two oil changes ago service department left a couple of wheel covers barely on and one damaged with stud cover missing. Talked to them a number of times and they gave me the impression that i was too picky. The last oil change tire pressure was never checked i found out on trip half way to coast. I thought the shocks were bad until a local tire dealer said all your pressure are very low.

Adam and Eric helped me through the daunting process of deciding what type of Ram was right for my needs. It would have been very easy to push a more expensive truck, but in the end we found the perfect vehicle.

Jeremy went above and beyond to get me into the vehicle I wanted. He’s very knowledgeable about the vehicles on the lot and is a good representation of the company.

Best Dodge service department hands down! Byron and Dave are the best. I would trust either one! The recall process is painless! thank you for a great experience.

This was the best vehicle buying experience I have ever had.....and this is the 93rd vehicle I've owned! Eric and Ron were AWESOME! The purchase of my new RAM took under a couple of hours from start to finish. This dealership is THE Best in the Pacific Northwest! Proud to be driving my new RAM from Withnell Dodge!

The Salesman, Freddie Cruz, was very good to work with. Freddie has extremely good people skills, very professional and was very nice to visit with as well. Matt, the Sales Manager, made our purchase happen with the more than fair offers he returned to us. There was no BS back a forth waste of time in dealing with these two professionals. This is a great team to work with.

I bought a car from Withnell back in 2014 and loved the experience and traded that car in for. dodge caravan and it was just as enjoyable. The sales team were professsional, courteous and I would definitely buy there again!

The sales person was really willing to help me out and showed me the best options I had to getting what I wanted! He listened to what I had to say and was able to find me a great deal on the truck that I wanted!

No pressure to buy, knowledgable salesman, and easy to work with. It was a great experience and I will buy my next vehicle at Dodge Withnell.

Very friendly service, allowed me to make the decision myself without suffocating me with recommendations to purchase. I was glad they were able to work with my credit situation as well as my down payment schedule. And got me into a brand new truck at an affordable price that will last me a long time to come.

Today i got a a great car when i was expecting to leave dissapointed . They helped me strived endlessly all day to get me into my dream car! A 2015 dodge dart blackout with 24,000 miles on it. Im a single mother who works and dosent make alot. I had such great fast service it was incredible i would highly recommend talking to monte when you have enough for a down payment and he will get you on the road again. They all worked together to help me and he even drove my old car to my house to help me out and went as far as meeting my whole family! They treated me like i belonged there and the whole managment team works so well as one💚💜💚💜💚💜 I love my new car thank you to everyone at dodge💜💚

Diagnosed the problem with my air conditioner and thermostat quickly, tried less intrusive measures but when those were unsuccessful didn't charge for the initial attempt and only for the successful solution

I liked my dealings with Eric. No pressure and quickly understood what we wanted and worked to provide information to us, to allow us to make a decision

Bought a Ram Power Wagon from Dave Smith Auto's in Kellogg Idaho (lets just say the online quote i asked for wasn't even the correct vehicle, another story for another time) I sent a request into Withnell Dodge for a quote to see how much it would cost to get the Key Start Elimination Button installed. I was very clear on what I was looking for. I did receive a call from them and again I reiterated what i was looking for. Got another call from Withnell saying good news we can install one for $xxx amount then they go on and say it is the REMOTE START OPTION which I already have and I made it plainly known to them. They said that they had been given the wrong information and would be getting back to me. 1 week goes by nothing back from them, frustrated I email Dave Smith Motors about the Key Start Elimination Button kit and they respond back in 3 hours with pricing. I email Withnell Dodge about where is the price for the kit i am looking for. I get a response from the online sales manager who was very apologetic and really tried to get me the information I needed, however I have not gotten the pricing I requested. I did get a phone call about 2 weeks after that from their concierge, I told them of my experience and that I was done trying to deal with Withnell. I did an ONLINE search for top rated Dodge Dealers Service and guess what Withnell was not even in the TOP 18 of the State. I will be taking my truck to anyone else but them. I hope it was an isolated event with me, because the customer is what means success for any dealership. Good luck everyone if you take your vehicle in to Withnell Dodge for service, they might be ok but for me I will be going else where.

I worked with Steve Baty and I must say this was the easiest car purchase I have ever made. I never felt pressured to buy the vehicle. I went home and thought about the purchase before my final decision and again there was never any pressure from Steve. The Financial Manage was also very pleasant to work with. They never tried to sell me anything additional. Best purchase and experience I have ever had when buying a car. I would definitely work with them again as long as Steve is still there.

I went in about 9 months ago to have the ignition switch on my Jeep Grand Cherokee replaced under a recall. The ignition switch just went out. While I realize it is under warranty I would just as soon have it done right.

I will have to say that we were not happy with our time there. Brent was good but the manager did not help me out at all. I was called more then once and told that you guys could "pay off my car" or "wash". That did not happen. They offered $3000 less then what I owed. The manager told us that they do not honor the Kelly Blue Book price. We have done our research and we know what our car is worth. I am going to take my business some where else. Watch out when you go in there because they will tell you anything just to get you in there. They only go by auction price. So I was told.

Had a great experience. Had a sales person named Trevor he was very helpful and knows his cars. If you buy a car from here ask for Trevor you won't regret it.

I bought a new Ram 1 ton with Cummins diesel from Withnell and it was the by far the worst dealership I could have purchased from. I went to trade the truck back in on a Eco diesel a year later because I had only put 4000 miles on it and just didn't need that big a truck and it got pretty low fuel mileage.. The experience was worse than the first. They get you to sit in a cubicle for a ridiculous amount time while these so called managers sit in a room with blacked out windows off the show room and strategize on how to take advantage of you. if you walk outside they send the salesman out to bring you back to the cubicle and sit for even longer. I went for it the first time but the second time it made me angry. No one wants to sit in a cubicle for over an hour while they play games. After well over an hour they sent the salesman back out to totally offend me by offering me approx. 1/3 of what I paid for the truck a year earlier with only 4000 miles on it. this was almost a $30,000 loss ! I just left at that point and went to another dealership in Portland where I was offered double what Withnell offered right off the bat and made the deal. I am amazed they are still in business.

I recently brought my Ram 3500 diesel to Withnell for a repair. From the moment I spoke with the service department until the call that my vehicle was ready was nothing short of perfection. Courtney and Byron were helpful, friendly and informative. My truck was ready when promised and all my questions were answered. I would like to thank the team at Withnell Dodge for their professionalism and attention to detail! I would highly recommend them to anyone!

Brent Baker did another great job again! Second vehicle I have purchased in a year! Thank you for your outstanding service and finding me a vehicle that meets and or exceeds my needs!!!!

If you want to have them tell you nothing is wrong with your vehicle, make you pay, and have to pay each time you take it back for the same thing GO TO DODGE WITHNELL. If you want to give your money away and not get your vehicle fixed.

I have bought numerous vehicles from Withnell. Salesman have always been great. Problem is with the sales managers that don't care about customer loyalty at all. They only care about getting maximum profit off each vehicle. Do yourself a favor and go somewhere else. Go somewhere that is actually happy you are there and want to buy a vehicle.

Spent 20k on an used Ram. Five months later the windshield wiper linkage broke and left me stuck on I-5 in rain with no wipers. Not Withnell"s fault, but when I called service to get a new linkage, the part was $235 and minimum of 1 hour labor at about $125. I shopped around online and found same part new online for $110. That was still too much, so I called a salvage yard and got the whole linkage with wiper motor for $45, and installation was literally 3 bolts. It took me 8 minutes to swap it out. I had another issue when I bought it that was a 5 minute fix but diagnostic plus labor was over $200. If you can afford to buy brand new with warranty, do it, otherwise get your own mechanic on retainer and buy your own parts. I recognize a professional service department will install new parts, as they should, but it should not be so cost prohibitive that owners of 20,000 rigs are going to junk yards and doing their own work.