Tonkin Gladstone Hyundai

who teamed up to give us a fantastic buying experience with Tonkin Gladstone Hyundai. Great customer service, the right amount of back-and-forth during the negotiations to present us with options, and frankly just an honest, genuine, human experience for our purchase of a new Hyundai Ioniq 5 SEL! I recommend without reservation doing business with these folks. Great job - and we will be back your way for our next vehicle purchase in the future.

partner and I. We couldn't be happier with our new ride! Travis explained all of its many features to us! The process is as painless as it could be. Then Jacob Weidner, Finance Wizard, slayed the numbers and we were riding off into the Sunset! Thank you Tonkin Gladstone Hyundai!

up my new car. He made the process painless!

Austin our finance guy.

my husband and I have had great service from them. They make buying a new car a pleasure.

I bought a used car with severe amounts of undisclosed damage that shows the car was either not inspected, inspected by someone who is unqualified and without technical knowledge, or inspected and sold knowingly without disclosing the damage. Once you drive off the lot they will ignore any issues. Alan is misleading and dishonest and his behavior embodies all the reasons people distrust and dislike car dealerships. We had agreed on, written down, and signed that the dealership needed to repair a dent on the car and between Alan and Austin in Finance, that document disappeared leaving me with nothing but a verbal promise that they still intend to fix the dent. I had damage reveal itself by the time I drove home due to the poor quality of the undisclosed repair work and after I got off the phone, I instantly knew I was scammed into buying a damaged car. I have so much anxiety about the safety and those have not been looked into. They are telling me they would never sell a car that was in an accident or unsafe, but also say they didn't know there was repair work done. Undisclosed repairs that would have been apparent to any technician if someone had actually looked at it and that have confirmed with an inspection from a capable technician. They have no empathy for their customers. Nabil is awful to work with too. If you want to speak with a sales manager who is dismissive and unkind, you can go to him with any complaints. He left me a voicemail saying the car is undamaged even thought I have pictures of the car still on their lot with that dent. Unreal. Evan is nice, but unhelpful but at least he was nice to me on the phone.

. we felt comfortable & welcomed throughout our time there. Thank you!

We appreciate tge friendly, helpful service you all provided for our new car purchase experience.

This last service required days in the shop alway# kept in loop, though I would have preferred they call me daily, rather than me call them.

but the experience with Mason Baker at the Hyundai dealership was by far the very best car sale associate we have ever met. He had exceptional customer service and he exceeded all of our expectations. Mason was thorough from the moment I spoke to him over the phone about EV's. He truly loves his job and wants his customer to understand the vehicle and wants to make you happy with your purchase. We never felt pressured or uneasy. We have now become loyal customers at Ron Tonkin Hyundai after this top notch car buying experience!

They were able to find the vehicle we wanted and worked efficiently to get it to us quickly. Mason Baker was our sales rep and he truly went above and beyond to help us. We had a slight hiccup with the floor mats, when we brought it up he searched high and low and ended up on an auxiliary lot to get them for us!

service. He went above and beyond to make sure we were comfortable while waiting and answered all of our questions. The best car buying experience we’ve ever had!

my search for a Mercedes AMG. From the moment we connected, Logan was incredibly knowledgeable, attentive, and committed to helping me find the perfect car. He took the time to understand my preferences and guided me through the entire process, making sure I got exactly what I wanted. His professionalism and expertise really stood out, and I felt confident every step of the way. If you're looking for a seamless and stress-free car-buying experience, Logan is the person to go to! Thank you, Logan, for making my dream car a reality!

purchase our car at Tonkin Gladstone Hyundai. When we contacted him to let him know which Tucson Hyundai we were looking for, he immediately searched for one. As soon as it was on the lot, he let us know it was there. We went down the next day and purchased the car from Mason. His communication through the whole process - from purchase through pick up of the car was great. When we picked it up, he helped us set up the things we needed to make it much easier to use this new car. I can honestly say Mason is the best car salesman we have ever worked with… and we have bought several cars in the last 40 years. I felt he truly wanted to help us find the car we really wanted. He also followed up after the sale. I highly recommend him.

their best to find me the best deal. Would recommend working with either!!

They really care about their customers and ensure the customer is happy. The two salesmen that I had the most contact with were Will and Logan. I had Logan as my initial contact, but we arrived early while Logan was busy and Will stepped up and took care of all our needs, We finally settled on a 2025 Tucson Sel that was at a dealership close by. and arrangements were made were they would apply the ceramic coating that we requested. They couldn't do it that night so they gave us a loaner for the evening. They finished the coating the next day and Logan drove our SUV the 15 miles to Hillsboro. Tonkin Gladstone Hyundai is in partnership with the Costco Auto Program and both Will and Logan are representatives for the program and arrangements were made for an excellent price for us. Tonkin Gladstone Hyundai is highly recommended.

Alan was Friendly and knowledgeable. He was courteous and respectful of the mobility issues 2 of us have. Thanks Alan!

been very satisfied with the purchase of my Tucson and the maintenance they performed on my Santa fe, very nice people and great waiting area.

it as being a long,time consuming ordeal. However, my recent car buying experience at Tonkin Gladstone Hyundai was so different. It was quick, easy, and a great experience overall. Thanks to Mirna and Ali for all their help. I highly recommend this dealership.

and dealerships, and Tonkin Gladstone Hyundai is the reason why these stereotypes exist! I went into this dealership with a PRE APPROVAL from OnPoint for a 2013 Ford Transit, fully ready to move forward with purchasing the vehicle utilizing my OnPoint loan and a down payment. I am a self employed business owner and have been running my business since October of 2023, I was completely and 100% transparent about that from the very beginning. When I sat down with the financing department, Ali convinced me to let him see if he could find me a better loan, which with a little convincing, I was open to. When he let me know that OCCU would fully finance the vehicle for me at a slightly better interest rate that sounded like a great deal. So we signed the deal, they gave me the keys, I drove off the lot, switched my insurance policy, canceled my original loan pre approval, started moving all my house cleaning equipment into the vehicle, and then TWO WEEKS later I get a call from the dealership saying that OCCU decided not to fund the loan because I have only been in business for myself since October of 2023, and that I had 3 days to find alternative financing. As a consumer I had no idea that the loan was only 'pre approved' by a computer algorithm or that it was not a 100% guarantee. How it was overlooked that I am SELF EMPLOYEED with a newly established business is beyond me. BEST BUSINESS PRACTICE WOULD HAVE BEEN COMPLETE TRANSPARENCY. Someone at this dealership should have, at the VERY LEAST, made me aware that this loan wasn't 100% approved yet or guaranteed. Especially in the finance department, seeing that, again, they were fully aware that I am self employed with a newly established business. They should have been practiced at their job enough to recognize that the loan could have potentially come back as denied based upon this information, and advised me not to cancel my pre-approval with OnPoint or establish a new insurance policy for this new vehicle. But instead they let me drive off the lot under the assumption that the loan was fully funded. When I tried to get to the bottom of how in the xxxx this could have happened all anyone would give me were vague responses, gas lighting, some sort of run around, or just not getting back to me all together when they said they would. Finally, I decided that I would only deal with a manager about this issue. Evan responded to me promptly with a clear response about how this issue was a huge oversight by their dealership, and then proceeded to offer me a 'genuine sorry' about the immense amount of trouble and inconvenience this all caused. Unfortunately that didn't really do much for me in the situation, having to take time I did not have to go BACK to my bank to REAPPLY for a loan, getting hit with 6 hard inquiries on my credit score, and all the time and frustration this caused me. As a business owner myself, if a customer is upset or there is an error on my part, I am the first one to take FULL responsibility, offer ACTUAL SOLUTIONS or some sort of COMPENSATION for their time and trouble. Not just offering some xxxxxxxx 'genuine I'm Sorry' I was the one to have to ask Evan to get creative on how the dealership was going to right this wrong beyond 'i'm sorry' and days later I had to ask AGAIN to see if he had come up with any solutions. To that he responded with a free tank of gas and a free car detail (which I have to drive all the way out to gladstone for) which I do appreciate, But why in heck was I the one that had to insist on this multi million dollar dealership offering me something other than a useless sorry?! Ridiculous! It's so unfortunate that big dealerships can get away with a useless 'sorry' and bad business practices because they have 2000 reviews on google and my voice won't create much of a ripple in the water. At one point, their finance Manager Austin made the analogy that you can get all the wa

exactly what I was looking for. Thanks,

Tyler and Ali made this experience extremely painless. Tyler and Ali were completely transparent in discussing options and warranty add-ons without pressure. They both listened and I left very happy, I will be referring friends and family to this dealership!! Thank you!

Great experience. I would recommend this place to all my friends and family.

purchase. Your kindness and professionalism made the process easy.

Helped us find the perfect vehicle. Love our new Santa Cruz.

Had to work with another repair shop to resolve. The slow response in resolution and completion resulted in a one month lomg repair, with very little customer repair updates.

dealerships, Tonkin included. This is the first time from sales to the service department that I enjoyed the interaction with all of the staff.. Not one bad egg in the group. Thien in the service department is a true people person with personality plus. No one was ever kept waiting. I appreciated his assistance today. 10 out of 10 and I mean that. Excellent service.

There was no pressure but at the same time they made sure you were taken care of.

good experience and so when I went to this one in Gladstone he was amazing and exceeded my expectations and made me not feel any pressure and made me feel comfortable, I definitely plan on buying a future car from him again

Great customer service, kind, helpful and very personable. I very much enjoyed working with him.

I need more words. Is this enough? Need more? OK

quickly and they gave us correct information (unlike the larger dealership in the West side). They are now out dealership of choice.

Repair was much quicker than expected, super respectful of my time. Great job, and thanks, Mary!

Service was very fast and I knew exactly what I was getting.

The waiting area is excellent and I appreciated the shuttle service.

Sales staff very nice. I did not get to see the car before I paid for it because it was at their sister dealership. That seemed odd. Basically I don’t have much basis for comparison since this the first new car I’ve purchased. Usually I go by used through private owners.

He’s honest and has integrity. When mistakes are made by his tech’s he owns it and try’s to improve. He actually cares about the customer. A rare breed these days!

learn the technology of operating my new vehicle, especially being electric. It has been a positive experience to deal with all of the staff as I have been in several times with questions. The process of purchasing said vehicle was a simple and pleasant experience unlike the old days. 18 years ago it took 7 hours. This time from the test drive on took 2 hours. Thank you!!!!!!

our car, then drove it to our home.

pushed to purchase anything. I was even given advice on a optional purchase and was told I could wait and didn't have to do it.

No one communicates, no one does what they say they will. Came in to get my loaner as the service department was closing. The lady trying to show me my loaner was walking outside, while my service advisor was trying to get the ok on my car. I was quoted an estimate of $3500. I had said that yes I had to have the repairs done because I am financing the car. I called the next morning stating I was not authorizing anything until I received a price quote. Was told my claim had gone back to Hyundai to see if it would be covered more, once they got that amount, the estimate would be sent to me. Did not authorize work on my car until a price quote was received. Was told I would get one via email. Never received, waited over 2 weeks to hear back, when I called was told my engine was on order. Never got updates, had to call constantly to know what was going on. Left voicemails for my service advisor that were never returned. Was never explained to why Hyundai wouldnt cover all of my engine failure on a car with less than 60k miles.

nice. Glad to keep going to this dealer.

what was happening.

surprised me. Thanks for making it easy.

John for always being there for me!

They provided me with a loaner and communicated efficiently.

But the man who was at the service desk was using the office off to the side for several scary phone calls in which he screamed and dropped the f word at least ten times in one convo. I could hear him when I came in the service entrance, and when I sat in the waiting area more than 30 feet away from his closed door while I got oil change/tire rotaion - he clearly thought the room would block sound better, or he just didn't care. It was actually really scary rage, and if I had been able to reschedule I would have run from that anger. I felt so so bad for the woman at the desk who clearly had no choice but to pretend it wasn't happening. It was actually a little creepy that when he came out of the room he was so polite. Then, even though I thought I had until November 1 to get my final free oil change (I got the package when I bought my car for free oil changes up until 3 years or 30k miles, and 3 years would have been nov 1 and im only at 25k) the system wouldn't allow it which was incredibly disappointing. Overall, scary, uncomfortable, won't be coming back here.

Easy to work with and efficient process.

Have been 3 times to fix car issue. Hopefully it’s fixed.

Not a lot longer Thanks. Waiting room great with the snacksq