Stone's Kia

They are prompt, thorough, and friendly!

The best part is that they answer the phone! Highly recommend.

solve an electrical problem. We are from out of state and had to tow our car to the dealership. The problem arose from a rodent chewing on engine wires. The service manager and service advisor were super attentive.

to dealer to pickup

us into something that fit our wants and budget.

back. Nice people to work with and great overall service. The vacuuming of my car was an extra bonus!

test driving showing options to the final delivery. Good experience

dealership, and were not impressed with the salesman or the finance guy, and then a few years later ordered a new car through them, and didn't have a great experience either, and ended up going elsewhere for our car. Since then, we've been hesitant to go there for anything else, but recently needed some recall work done on our vehicle, and were SO IMPRESSED this time with everyone on the service team who helped us out! It took longer than they said it would, but they were very transparent and accomodating. And they even vacuumed our car when they were finished and gave us a coupon for a free car wash! I also greatly appreciated the courtesy car report that they gave us, helping us know the overall state of our car. All-in-all, my confidence has increased significantly concerning Stone's KIA in Idaho Falls.

through service. I’ve had absolutely incredible help, especially in the service department area. Everyone here treats you like your time is valuable and will bend over backwards to help in any way they can. 6 out of 5 stars.

were able to get me in the next week.

Only complaint is the techs change my radio station. Annoying to say the least

service, great communication, and always going above and beyond.

Stones Kia offer excellent service. I highly recommend them

Otherwise, service is thorough and everyone is courteous .

Love the free car wash and oil changes. They keep track of my vehicle and all of my maintenance on it too. They are a great to work with. I would buy from them again in a heart beat! Mari

had the oil changed they were fast and very Conscientious of what I wanted done. The service advisor was very helpful and kept me advised every step of the process

have always used careful consideration of my needs. The last time Jason E was overly happy to fully fulfill my needs. THANK YOU JASON !

Efficient. They were ready for me when I got there & finished promptly. Janea as excellent to work with.

short notice. Very friendly and helpful staff.

useful and kept me updated w phone.

Kim goes above and beyond for her customers always.

From sales to service, the people have been great to work with!

They go the second mile to be honest and thorough on all maintenance .

She made sure we were comfortable while my car got an oil change and tire rotation. So easy and quick. Great service. Very good service advisers. The whole experience is top notch! Highly recommend. Thank you, Tanya!

When I had an issue with my bill she handled it very quickly and efficiently.

Niro easy. Personable, friendly employees that do high quality work. Would highly recommend.

Fast friendly, personable . Such a great experience. They take care of me, and the CAR!

quality service. Easy to schedule needed service and can always expect quality work.

They communicate very well. On time and quite fast.

Tanya was very happy to help me.She made the appt. for me and gave me a appt. reminder card

Service was quick and I was on my way

me to bring the car in. The problem was diagnosed quickly and Stone’s worked with the manufacturer to replace the engine and associated parts. I appreciate the mechanic technicians and service desk personnel for their expertise and helpfulness.

solving a problem I had with my KIA ! Thank you ...

to work with. Sent me a message that my car was ready.

vehicles from them and it's always a great experience

I would recommend going to them for car service.

Kind and informative. They kept me up to date the whole time. Kim worked with me and made sure that I was aware of different options and time frames. I really appreciate when that extra effort is given.

get me fixed ASAP and now my panel is like new!!

I Purchased a used Kia Soul from my Dads “Car Guy” Jason at Stones Dealership in Rexburg. It died on the freeway a month ago. Then I find out the Kia dealership (Kia Dealership, Idaho Falls) didn’t fix any of the previous recalls on the car before selling it, which is suppose to be done. Even though I’m told by the Rexburg and Idaho Falls dealership that “they’re not sure how that happened,” (selling the car without fixing recalls). I’m stuck with over $7000 in repairs. I don’t want this to happen to anyone else. Thinking I was buying from a decent and honest dealership was a GIANT MISTAKE!! I’ve spent a month going back and forth with both the Rexburg and Idaho Falls dealership. They say, “this should never have happened, but their hands are tied.” My family have purchased several vehicles from Stones in the past years but never again will that happen!

The car has been taken care of and vacuumed every service. They also give m a car was pass to have the vehicle wash when it is convenient for me. I would highly recommend this dealership.

We took our car in the get fixed and they will not give you a rental car, even if it’s a manufacturing issue. They could car less about you. They will also treat your car poorly while it’s in the shop. Our Kia was covered in dirt and they threw our battery in the back of our car. Never going back.

Bought a 2013 Chevy Cruze from this location. less than 3 months into the lease the vehicle began experiencing a variety of issues including overheating, and electrical issues. Error messages included "Service Stability Track", "Service Battery Charging Systems," "Service Stability Track," "Service Power Steering Systems," and another one advising to roll down the drivers side window and roll it back up. This was also combined with the MyLink system resetting while driving, poor idle, poor / delayed acceleration, and flickering of the headlights. The dealer did do a diagnostics, and found a mouse nest in the air filter (much larger than would have occurred in a couple months even if the car had been sitting), a clear sign that a good inspection was not done on the vehicle prior to sale. Furthermore the diagnostics resulted in them assuring it's a bad alternator which they want $400+ to repair (alternator rebuild 100$ new alternator from Advanced Auto Parts about $170 with 25% off coupon code) nearly 300$ in labor for a fairly quick repair. After speaking with an alternator and starter specialist, I have been informed dealer had to have sold it with a bad alternator (Thank You Gavin at Start Specialists). The vehicle was looked at and the hose from fill bottle to housing was glued in, and the housing was broke (resulting in the overheating). The vehicle died on the interstate at 80 MPH, this is clearly an unsafe vehicle and the dealer refuses to take any accountability. I cannot recommend them for your used car purchase, and highly advise you stay away without the vehicle being inspected by an outside party.