Dave Smith Motors

They promised me the cracked windshield would be replaced. After much misunderstanding and unreturned phone calls, Nick the salesman has agreed to fix my issue.

owned Ram 1500, I was treated with respect. My sales representative was amazing and I kept him on his toes searching for the right pickup. My wife and I are returning to buy her car there and I would highly recommend Dave Smith Motors to anyone that asks.

If you’re looking for a new Ram, Roman is your guy. He was the first salesman we have ever had who had a personality while doing business. He told jokes while on the test drive. Roman made it very clear that he wanted to respect our time while we were at the dealership. He offered coffee from their espresso machine in the lobby. When he had to get paperwork signed, this man RAN AROUND! He made it happen! If he is eligible for a raise or a bonus he truly deserves it. His attention to detail was great. The online pricing he was very up front about any additional amount for registration. This man can even pair a flip phone to a vehicle via Bluetooth! The finance guy really knew his stuff. He sat there an answered all questions. The general manager and Romans boss stopped by and chatted for a while about places to eat near Kellog. They were both above and beyond kind. We are highly impressed and would like to come back the next time we need to upgrade! PLEASE ASK FOR ROMAN ON YOUR NEXT VISIT! He will even miss his baseball game to stay late and make things right when buying a Ram. Roman deserves more than a 5 star review. He makes everyone feel like family.

just Dodge …After driving 150+ miles to buy a brand new truck from Dave Smith we are completely shocked at the hassle we went thru , as an educator I was told we would get a rebate from them of a total of 500 dollars , they had me do all the leg work getting this rebate certificate from GM on signing we told Steve the hassle on getting the Voucher , so he was well aware , after we sign I told our salesperson Nathan about it and the extra charges , 250 for accessories , 150 for hand buff ? We don’t get those two items as well , after I mentioned all of this to Nathan all he said sorry there’s nothing I could do about it now , as a well reputable business (Dave Smith) I was shocked at the way they went about handling the whole process , will never consider Dave Smith again for our future vehicle purchases

unfortunately. However, as soon as I drove the truck home, I noticed it was pulling to the passenger side. I immediately contacted the sales rep, who told me I could take it to any dealer. Despite my request to bring it back to him, he never responded. I took the truck to Lithia, where they said they performed an alignment and told me it was good to go. When I picked it up, the issue persisted. I called on my way home, and Justin, the service advisor, mentioned they had been having problems with the alignment rack and were expecting a technician to fix it the following week. Not wanting to wait, I took the truck to a reputable alignment shop. They inspected it and said it was fine. I returned to Lithia and explained that the alignment rack likely wasn't the issue and that something more serious was wrong. They inspected the truck and concluded that the axle welds were off, so they ordered a new axle. After several weeks of waiting and follow-ups, they installed the new axle, but the truck still pulled to the passenger side. They then replaced the steering gearbox, but the issue persisted. They mentioned having an "old timer" look at the alignment, but even after that, the problem remained. They decided to bring in a specialist from Billings, which took several months. After the specialist aligned the truck to 2025 specs, it still pulled to the passenger side. I asked to see the specs but have received no documentation and continue to be given the runaround. Since then, I've test-driven other new trucks, which don't have this issue, and my 2018 model doesn't either Went through arbitration and they stated the Truck hasn't seen the dealer enough times despite sitting to in parking lot 83 days to get fixed. I reached out to Dave Smith a bunch and never got a response after purchased. Us Customer care did nothing

Fraudulent people. Will not make it right. Stay away please

No disclosure of electrical problem, they put in a new battery a few weeks before we purchased, a few weeks later it wouldn’t start, towed out of our garage. They wanted me to take it to a different Jeep dealer. A few weeks old with just a few hundred miles on it. After a month of arguing we took a buyout and lost several thousand. They assured us we would get our money back and then a few days later said NO because we licensed the car and now a used car. The details would take too long to itemize, bottom line they represent the worst of dealerships. We had purchased before they were bought out by Sonic Motors out of Charlotte NC. Not the same company! Car nearly ran out of gas on way home and they forged my signature on evaluation.

list. Their junk email requires that I mail via usps a letter requesting removal. I did, yet the emails continue.

My friend bought a brand new Dodge hornet and got 100 miles out of town and completely died. Had to wait for hours to get a tow truck out there. At this point they do not want the vehicle and nor would i and they told him once you drive it off the lot it is not our problem. I under stand if it was a used car sold as is but this one brand new and as of now only has 146 miles on it. So now they are out all the money for a rental car, hotel and time getting from Havre to back there. They do not have have a car to do it in. The GM there told them it is not there problem and should have bought the extended warranty. I will make sure everyone knows this is the worst dealership in the world!!!!!

so helpful..Paid attention to detaill ...I Love my used but new to me Jeep Wrangler SooooHappy!!!!

questioned about phone number, zip code, email, when I to come for a test drive. I even had the vin number on the truck I wanted. I explained to Swanny that I have test driven an exact same truck, all I wanted was a price, he couldn’t do that, excuse after excuse, and still no price given. Price on their website was crossed out, I was told to purchase a truck elsewhere, what kind of dealership won’t answer a simple question. I hope the dealership appreciates his eagerness to make a cash sale, because I will spend my money at another dealership!

Motors and I will never buy another vehicle any place else other than Dave Smith Motors. I would like to thank Gloria Vanden Bosch, Ridge Yearout, J.C. Clark and mark who I believe sits right behind J.C for there help going above and beyond to help me with any and all questions and helping to make my car buying experience exceptional. Thank you guys from the bottom of my heart.

Everything simple.All done over the phone. Perfect GMC 2500 Denali. Fast processing. Taken to Montana . Tax savings accomplished easily. Will return again for future sales.

ever met. No pressure, all help. I would advise anyone to purchase a vehicle through this man. 10/10 experience working with him. Grayson helped me out even though I was unable to purchase a vehicle directly though him.

absolute best price. New ownership has very much changed the culture at this store! I have purchased 6 new vehicles from this store and one would thing my experience would improve with each purchase as I have continued to give them my business. One sales lady lost her patience with me as I couldn’t decide on which color or trim to buy. It was a $77,000 purchase so naturally I wanted to make sure I knew exactly what I wanted. She sent me a text to my phone stating I was wasting her time, she had lost sales because of me and never to come back and waste anyone else’s time. Another sales man was talking to me on a headset while using the bathroom! I called him out on it because I could hear the echo from the bathroom! He said he was almost done and he just had to shake it off! Unprofessional right? The next fun experience was buying a 2024 Jeep Rubicon 392 about 2 months ago. I had purchased this jeep for a price of 88k brand new and quickly traded it in for a different vehicle. Came out ok on that one because MSRP was $92,849 so it ended up being somewhat of a wash. My issue is that they took it in on trade and marked it up for the next consumer for 105k! I understand some dealers do mark up certain rare vehicles but in my opinion this is price gouging especially since I purchased it brand new for 88k less than 2 months ago. This practice doesn’t settle well with me or most consumers for that matter! I will never buy from this store again! There are many things that soured me during my last experience! There is zero customer service once you sign away and drive! They pretend to be your friend but I promise you they are not your buddies! There is no service department with an actual human to answer the phone. Try it if you don’t believe me! The service department is a ghost town! The sale people literally instruct you on how to fill out the survey so they can get paid! It is a high volume store still barely living off the reputation that preceded the new ownership. Do yourself a favor and look elsewhere! Trust me don’t get suckered in by their old reputation and absolutely do not talk to Caleb! This guy will play you! He plays the game well and he will have you eating out of his hand until you sign and drive! He says he loves taking care of his customers but that is only as long as you are believing his xx! When you call him out especially after signing and driving he runs and never returns your calls or messages!

they did not do, they charged us for cleaning the vehicle which they did not do, and lastly, they did not pay for our hotel, like they promised to do. We have purchased three brand new vehicles from them and will never ever go back. Every chance I get to tell someone about their treatment I do.

because there's no GMC option to select) with the bottom side and engine compartment covered in rust, and I didn't notice until I got home. We waited 6 months for that truck, and there was a checklist saying the truck was completely inspected. Instead of giving me my money back, they made us trade it in for a truck we didn't like, and it cost even more money than the one we wanted. Issac, our salesperson is great, it's the company and the managers that suck.

Called today, no live person in service answered the phone.. One said she worked from 8 to 4 Monday to Thursday. I called around 9;30.Guess they don't want to do a oil change...

Lithia Dodge in Kennewick would not return my emails or phone calls. I went in person and they gave me the run around. Service sent me to parts, parts tried to send me back to service. When that failed they told me I would need $55, a VIN and a serial number. When I said I had those, they said "Well, a manager needs to do it and they are doing inventory. I don't know how long it'll be". I took that to mean they didn't want to help me. A five minute call to Dave Smith and we had it sorted for free.

assure we will never be back. The service department scheduled 4 appointments for 4 of our vehicles. None were completed in the week they were scheduled. We had to drive them all back weeks later. The sales department is really a joke trying to push vehicles down your throat that is not what you are looking for. Definitely DO NOT leave a deposit in case a vehicle you like comes along. We have been fighting for months to get our money back after we found EXACTLY what we were looking for somewhere else for a MUCH BETTER price! The turnover at Dave Smith is astounding. We worked with 1 salesman originally, then arrived weeks later and were told that he no longer worked there. We started a new relationship with another guy, then to call and talk to him, to find out he was no longer there. After I got tired of the runaround and told them we wanted our money back, some punk kid told me there was nothing they could do and he would have a manager call me...... here we are a month later and haven't heard a word. There are some great dealerships out there, and trust me, this is not one of them anymore!

Salesperson Travis, was very accommodating and took the time to show us numerous Jeep vehicles. We originally were only exploring the possibility of purchasing a new Jeep Grand Cherokee. He was able to find a vehicle that meet our needs and work with the accessory department to make a tow hitch instillation quickly. We are very pleased with the experience at Dave Smith Motors and our salesperson Travis.

The technicians worked hard to find the problem we were having with our Impala and thought it took a long time theydid come up with a solution, making it possible for us to use our car again. We just had an oil change and again, the employees were helpful and accommodating.

we have purchased from Dave smith a few times and have always been very happy. We have been very lucky to have the same salesman Jay Ashbury on all 3 sales. he has always been there to answer questions and even when i bugged him so many time about the 392. made things so easy. we truly appreciate Jay as well as the entire team there at the dealer. jay sold us our Gladiator and our Power wagon now our 392...looking forward to the next one. thanks so much Howard and Susan F.

The vehicle arrived when the dealership said it would. Multiple email/phone communication with the sales representative, Cody occurred during the 8-month waiting process. When the truck was expected at the dealership, I received a call from Cody (sales rep) saying that the truck would be available for pick up between 2/9-2/21 (dates might not be accurate). We purchased plane tickets for a date within the specified time frame and Cody called me on the phone after receiving my plane itinerary and stated that me coming on that date didn't give him enough time to get the truck ready for pickup (even though this was within HIS set timeframe he gave me.) I rescheduled the plane flight for a different week and adjusted my work schedule. The dealership shuttle was waiting for my wife and I at the airport when the plane landed and drove us to the dealership. The shuttle driver was great! We arrived at the dealership and met Cody and learned that he had mistakenly ordered a BLACK truck even though we ordered a WHITE truck. I have multiple emails stating the color WHITE WHITE WHITE..... nevertheless, the black truck looks awesome but how does a salesman order the wrong color? Then Cody spent 2 hours trying to figure out why the First Responder discount was not working and another employee recognized he had completed my contract as a "lease" and not a "purchase" and it all would have to be redone. Finally it was decided to take the discount off of the price of the vehicle in order to save more time and frustration. Cody did offer us a discounted rate at a nearby hotel for us having a prolonged stay at the dealership for his lack experience drawing up a sales contract- we declined the stay. While we worked with the finance fella, Steve, who was across the street, Cody placed the temporary registration in the rear window, loaded our suitcases in the truck, came and shook MY hand (ignoring my wife) and said goodbye. Steve (finance guy), assured us that Cody would still be nearby after signing the purchase docs. However, Cody had departed for the night and we were walked to our new vehicle by Steve. We didn't realize until 200+ miles into our trip back home that Cody failed to remove the tracking device on the truck. We called Steve (finance) to make sure that if we removed the tracking device we would still be able to drive the truck. Here it is 3 days after purchase and the 24-72 hour phone call Cody said we would receive from him to make sure all was going ok with the vehicle has not occurred. EVERYONE at the dealership we dealt with, from the shuttle guy to the finance guy to the employees trying to ensure we weren't frustrated was WONDERFUL...everyone except Cody. He ordered the wrong color of truck, left the tracking device in the vehicle, and didn't make his "required" follow-up phone call. We did not receive a discount of any kind for his mistake.... thankfully we were happy with the color or it would've been a deal breaker. Also- he told us that if we didn't complete the survey with "perfect scores" we would be "taking food out of his children's mouths." How can we give a perfect score when a salesman orders a BLACK vehicle when WHITE was what the customer ordered?? Anyways, Cody aside, we were happy with the transaction. We would recommend this dealership but we would NEVER refer a friend to Cody. We purchased a 2023 Chevy 3500 HD.

! Half a year ago I put a $1000 deposit down to secure a spot on the list for the "last call" 2023 gas combustion Dodge Challenger. This was going to be a very limited production, so I was keen on securing a place in line for the 807hp variant of the Hellcat. In November of last year Dodge gave out all the allocations (special editions included) all at once to all the dealerships in the country based on volume. On November 22nd I contacted my salesman at the Kellogg dealership to inquire how did my place on the list look visa vie the allocations they received. He told me I looked good and that if I came in the next day and did a "build" (i.e., select the options I wanted on the car) that the sales agent responsible for giving out allocations would reserve a Hellcat Redeye (807hp) for me. So on November 23rd I did exactly that. My salesman also wanted me to place the order that day (the car was priced at over $100k) but I asked if I could have the weekend to think about the colors I had chosen (the next day was Thanksgiving). He said he could probably hold the order until Monday- I said great. We talked again that Saturday about equipment options, and he said he would be in contact with me on Monday. Come Monday morning I'm ready to place my order, but I get this very nonchalant text from my salesman saying: "Looks like someone snagged that Redeye", with no explanation given. I was shocked. What do you mean you sold the car to someone else?? The car was offered to me. We have a contract. You were going to hold the order until today, unless you needed a decision sooner from me. You never contacted me. I pressed for an explanation. He said someone higher on the list than me had a miscommunication with their salesperson as to what car they wanted, so my car was taken away and given to them. I said what you did was unethical, and maybe not even legal- I need to find out. Well as soon as I used the word "legal", they wouldn't let me talk to anyone. I tried several times over several days to talk to someone in general management, but every time was blocked by the Sales Department. Unbelievable. I have three short sentences to describe my experience with working with this dealership: NO TRANSPARENCY. NO ACCOUNTABILITY. NO RECOURSE.

job. He didn't give me any pressure, I told him what I was interested in, and the exact model was there waiting for me when I arrived. Dominic was the most knowledgeable salesman I have ever met, This model jeep, a hybrid, was new to me. Dominic had all the answers to my questions, you could tell he had done his homework even if I hadn't. I've only had to call him once, so far, with questions, he had the answers right away. I feel confident that he is going to be there in the future to answer anymore questions that come up. Thank you, Dominic for a very enjoyable jeep buying experience.

service and support. They were wonderful helping me with a last minute add on. I have never had such a great experience with any dealership, as I had today!! I would recommend Caleb as a salesperson any time. He never pressured me at any time and helped me with everything I needed. Noah was great at getting all the accessories I wanted even at the last moment. Overall the best dealership I have ever worked with!!

3 months. It has been in the shop the whole time. It's ridiculous for a vehicle I purchased that was Certified Pre Owned

Contacted them about a Ram 1500. After 3 people contacted me without any single piece of data about the Ram I asked about, I finally settled on one. They said it had a deposit, as did every other one I asked about. I then reverted to asking about pricing philosophy and they said they sell at MSRP or slightly more. I can go to a local dealer and save a few thousand. Why work with a dealer so remote? What is my incentive? Zero incentive, that's what. When I told them that they got very defensive and told me they were the #1 Ram dealer in the USA. How? I have no clue. they said they would match any dealer and slightly beat them. Wow... for a 5 hours of travel each way. I have to do negotiating work for them? Give me a break. No better than any other dealer you drive to. I bought locally and saved $7500 off MSRP

They stole my $500 deposit that they requested to hold a truck for me then when I wouldn’t agree to their 9.9% interest on their $72,000 truck they refused to return my $500 deposit. I purchased another truck at another dealership for 2.4% interest. Because of their dishonesty and Greed I’ll never trust or ever buy another truck from Dave Smith of Kellog Idaho.

with my experience. The truck looks great thanks to Micah in the accessory department, He guided me to some excellent choices. Also our salesman Darrel was great. Very efficient.

in an attempt to have a deposit refunded to me. Dave Smith Motors responded to my complaint with the following reply: "After going through Mr. Bob Xxxxxxxx's file...It is clear that the customer did not sign the non-refundable deposit for order form that the salesperson is required to have in a customers file. Mr. Xxxxxxx's file will now go to our accounting department, and a $1000 check will be mailed out and his credit card will be refunded $1000 as well. Hopefully Mr. Xxxxxxx will not let one persons actions reflect poorly on our entire company". Shortly thereafter they sent a credit for the charge portion only to pull it back and trigger the dispute process between Dave Smith Motors and my Bank. My Bank was able to credit my account but it took nearly a month to do so. They never sent the check as promised in their reply to the BBB. It's my opinion, based on this experience, that they sent the initial credit as an act of deception in order to show a satisfactory resolution to the BBB complaint. It's been almost 2 months since the check was promised. My mistake was trusting that Dave Smith Motors would make good on their word and that's clearly not the case. I would strongly encourage anyone looking to purchase a vehicle to do it elsewhere.

was amazing to work with, helped me a lot with piecing together my 392 with lots of goodies

2nd jeep and there going to be my go to place for jeeps for now on thanks

Would NEVER recommend buying anything from them ever again. We bought a new Pacifica years ago, and we’re pushed into their extended warranty (which we never buy) but we’re repeatedly assured that it had a no nonsense buy back guarantee. Fast forward 4 years later, and we are out the $3,000 for the buyback because the third party underwriter is a scam artist, and Dave Smith has rung their hands of any accountability in the process. They gladly convinced us to spend thousands of dollars on something that we’re now getting screwed on. They won’t return phone calls, and clearly have no intention of helping reimburse the hundreds of customers who got fleeced by this shady scam. We’re contemplating consulting with an attorney, but regardless of the outcome, Dave Smith Motors will never get business from us again, and I will make sure to tell everyone I know about their shady business practices.

good experience with the sales person (Kourtney) got me the truck I wanted, it just took some time for it to come in. When I went to go look at the truck and pick it up I had the financing already done through them, or so they told me, after picking up my new vehicle I noticed I never received any financing paper work after three weeks so I called them. The story from them was they dropped the ball and would make the first payment because of there mistake they call me and tell me I owe them the money for that first payment! This was 6 months after the deal was done!!! So I paid it. The point of this review is to point out there problems. When someone purchase’s a vehicle the deal should be done not calling six months later and saying there was a mistake and now they need it taken care of!! This is terrible service!!! It’s like no one in finance know what they are doing, I own a business and if I called one of my customers months after a deal was done and asked for more money I’m sure I wouldn’t be in business much longer!! Dave smith get your stuff together!!! I feel you actually owe me that money back!!

Took my son there today to buy his first car. We started the process online and the salesman ( term I use loosely) would not answer out questions, said we just had to show up etc. Like most people going to DSM we live out of state so we wanted some questions answered prior to making the trip. Sounds reasonable, right? My son held a vehicle for $500 and he had his heart set on it so we went. Took a test drive and the guy rushed my son through looking at the car where he discovered issues with the car. The sakes guy tells him "We just make sure these things are running and that's it". They would not come down in price at all and only offered my son 6 gallons of gas if he were to purchase the vehicle. What a joke! I really couldn't get over how unprofessional the sales guy was. Apparently the company was sold about a year ago and does it ever show. Gone are the days where you could go into Dave Smith have a great day ( even a free lunch) get a quality vehicle sold to you by a PROFESSIONAL. And gone are the days when I will return to Dave Smith for a vehicle. Sad.

made the process so easy, stress free, and overall, such a fun experience. I would recommend him to anyone! Thanks josh!!!

This was the easiest purchasing I have ever done in my life. Ed and the financing team was Amazing! I will go back to them for future purchases.

times about buying an extended warranty told him no. Then he told us about a buy back warranty, said if you don't use it you get your money back. This warranty was 2500.00 dollars of which we would get back 2450.00. Flash forward 6 years and didn't use the warranty filled out all the paper work, jumped through all the hoops turned in said paper work and was told it would be 3 months to get money. That was almost a year ago now and no money. Contacted Dave Smith several times with the same answer the company that they work with is behind in the payments. So we tried to call and e-mail this company that Dave Smith gave us phone number and email for, no answer no call backs no emails back. Now When we contact Dave Smith all we get is we don't know. So buyer beware if Dave Smith is still pushing this warranty tell them to go pound sand.

to find me a vehicle. It was very easy to get a hold of him and I never felt pressured into buying something I didn't need. Plus Dave Smith Motors actually has stock of trucks and is not marking them up! What a plesant surprise these days. Even though I am in WA state, I will reach out to Elmer and Dave Smith Motors in the future for my next truck!

sales person Elmer Like was great and kept me up to date through the orderig process! 10 starts.

weeks later I call for an update and the salesman, James Apperson tells me there was a mistake and the truck was never available. Tried to speak with a manager, no luck. So now I have no truck AND no deposit money. Absolutely disgusting Update....Spoke with a manager, Jay Asbury and he's working on finding a different truck. We'll see what happens

me to build and receive my new 3500 Big Horn. Eric and the team at Dave Smith helped me all the way from build to receiving my new truck, answering any and all questions I had along the way. I added a lot of extras both with the build and then after when my truck was in Kellogg, Id. All of this was done in a very professional manner, everyone was great to work with. They all cared about me and my purchase. Eric called me back to ensure that everything was satisfactory and wanted to know how I was doing and what I thought of my new Truck. I can't say enough great things about purchasing a vehicle at this Dealership. This is my second purchase with Dave Smith, I Highly recommend them to all. I will purchase my next vehicle from Dave Smith Motors.

Our family has purchased 4 new and 1 used vehicle from them and each experience has been GREAT!!! Our favorite sales guy is Elmer Like! He's so helpful, cheerful and goes out of his way to make sure everything is taken care of in a timely manner. Highly recommend him! Tamara in the tire shop is awesome too!!!

reached out about a month ago searching for a specific type of vehicle for my lifestyle. Wyatt Thomas did an amazing job finding me exactly what I needed and made this experience very enjoyable. I valued his attentiveness and attention to detail during the search. Thank you so much! Also thank you to Ridge and Janet in finance. You two made the process go smoothly and without stress. I will be a returning customer.

Sam is the best card salesman.

refusal to give a deposit while they reviewed our trade in. Nope. Out from under us. Don't use them if you value their word.

Sales Consultant, Wyatt, was just that, a consultant. After listening to me on what I was looking for, he helped me define what I needed. He then proceeded to find the RAV 4 Limited that I LOVE!! He completed all of the necessary paperwork for purchase; which for me was very important as my husband and I drove 5 hours to purchase. He and his team made it very easy to get the auto of my dreams. Thank you to Wyatt and Joe in financing and the entire team at Dave Smith Motor's for making the purchase of my vehicle a truly pleasant and STRESS-FREE experience!

$500.00. Still waiting for refund.