Rohrich Lexus

Cant wait to enjoy many years and miles with my new Lexus!

review I took my 2023 Lexus ES 350 6 or 7 times for a vibration that began begore my 6,000 service visit. they have not fixed it yet- now at 24,000 miles. the salesman noticed it in his test drive as well as the service department drive when he picked it up. They can't fix it and they don't care. I have been a Lexus owner since 1999, a total of 7 ES vehicles. I will not buy another one. Brian Clark, a very unhappy owner Business owner information Brianna Business Customer Service Sep 23, 2024 Brian, I am truly sorry to hear about the ongoing issues with your Lexus. This is definitely not the experience we want for our loyal guests. We would like to help resolve this matter as soon as possible. Therefore, Jason Xenakes, our General Manager, will reach out to you via email at [email protected] . Thank you! Read less May 17, 2024Previous review I have been a Lexus ES owner since 1999 - 6 cars. No complaints until now. Here is the summary of my car's problem: at 6000 service I notified service department of a vibration. Service balanced tire at 8000 miles the tires were rebalanced due to vibration at 14,202 miles Lexus suggested 4 new tires and alignment - I declined. This is a new car that had multiple complaints and I did not feel it was my responsibility to pay. Lexus should have done alignment the first time I brought it in - before tires needed replaced at 15,206 miles 4 tires replaced and alignment done. I had to pay $862.36 at 17,000 miles - vibration still exists and Lexus cannot fix it

zack. Emails were ignored and people didn't call back when they promised they would. Bait and switch sales tactics were used and employees are unethical, lazy and liars Do not waste your time as there's other dealerships who treat you with respect

were interested in but that was it. We never received any other communication from them after that. No calls, no additional emails.

(something to do with my navigation system). I initially contacted Toyota and hated their customer service. They were giving me $250.00 to be spent on repairs only, for a car under warranty with around 1500 miles. Not only that, they refused to do anything about my problem. I then turned to Rohrich Lexus and had a wonderful experience with them. It took some time for them to solve the problem but they kept me abreast with what was going on. Although, the Service Department was not helpful, Shawn, the sales person, and the general manger, Jason Xenack were excellent. They contacted the Service Department (especially Jason) and returned our calls, always letting us know that the problem would be solved one way or the other. They even compensated us for the long time it took in repairing our problem which according to Toyota was not repairable. Thank you Shawn and Jason. People like you, makes it worthwhile dealing with your company. Please disregard the optional information below. This was a special situation and does not pertain to what is asked in the Optional section. I wanted to cancel my responses but could not undo what I had marked.

KEY TO BE PLACED ON YOUR WINDSHIELD FOR HOURS AFTER CLOSING FOR ANYONE TO STEAL YOUR CAR! I dropped my car off for the free oil change you receive when you purchase a car at Lexus. I specifically wrote on the drop off envelope the instructions for the vehicle. It said please when finished place key under floor mat and lock keys inside as I will not be able to make it back until after closing. I received a call at 11 telling me my car wouldn't pass state inspection because of my windshield. I told the man my car wasn't in there for inspection it was in there for the free oil change. He then proceeded to ask me when i was going to pick my car up because they close at 5. I asked him if he read the drop off envelope? He said yes. I explained if he read it he would know when I was picking up as I wrote detailed instructions on it and explained i wasn't coming until after 5. He again asked me when I will get my keys. This man I believe his name was Guy…. Thats what the paperwork says, Obviously has no care for customers as It wasn't even important enough for him to read what the customer wanted on the drop off envelope. So because he was mad at me he chose to “teach” me a lesson and have my car keys placed on my windshield for anyone on west liberty to not only steal my car but have all of my info so they could go to my house and get in my house as well! I work in a shop and thats an automatic termination! You don't put someones car keys outside of there vehicle! He was mad because i called him out on lying about reading the envelope twice and probably didn't want to do any free services because he's not getting any commission on them! Im fuming and will be up to see the manager this week! Does Lexus leave the keys to their building outside for anyone to just walk in and take what they want? I don't think so. Why leave a customers keys outside of their vehicle? Just carelessness, no respect for their customer and just plain ignorant and unprofessional!

2021. HAD A BAD FEELING FROM THE START, THE SALES REP, CHRIS FOX, WHO THREW A LOUSY SALES PITCH, TRIED WAY TOO HARD. WHEN I PICKED UP THE VEHICLE, THEY DID NOT BUFF OUT ALL SCRATCHES (VERBALLY PROMISED), WHICH WERE MINOR BUT THEY HAD THE CAR IN BODY SHOP FOR OVER A WEEK. CHRIS DID NOT WANT TO TAKE CARE OF EVERYTHING. FINANCE DEPT/SALES MGR - DEREK RICHARDSON & PAUL SKROK SHORT PAID THE REMAINDER OF THE LOAN, B/C THEY TOOK WEEKS TO SEND PAYMENT TO PRIOR CREDIT UNION. SKROK TRIED TO PLAY HARD BALL W/ TRADE VALUE NEGOTATION. RICHARDSON FAILED TO PROVIDE WITH PINK SLIP REGISTRATION TO SHOW PROOF OF OWNERSHIP. OVERALL POOR CUSTOMER SERVICE FROM THE GENERAL MANGER, XENAKES - REFUSED TO TAKE CALLS. WHEN I SPOKE TO THEIR CAR TITLE DEPT, THE WOMAN WAS RUDE AND BLAMED PROBLEMS ON THE STATE, CONTACTED PA DMV AND ROHRICH HAD ERRONEOUSY LISTED THE LEXUS CAR AS A TRUCK & JUNK TITLE. SHE THEN BLAMED ME FOR HER MISTAKE, FOR ME TRYING TO SELL A CAR, WHICH I OWN B/C SHE FAILED TO TIMELY SEND THE PAPERWORK TO THE STATE. THE ONLY PERSON I HAD A POSITIVE EXP W/ WAS KEENAN DELIEN, SALES, AFTER CHRIS DROPPED THE BALL. KEENAN MET ME AT A LOCATION HALFWAY TO PERSONALLY HAND THE PINK SHEET REGISTRATION & CANCELLATION OF EXTENDED COVERAGE. IF THE GM HAD TAKEN MY CALL THIS MAY HAVE BEEN A BETTER EXPERIENCE. I SOLD THE LEXUS FOR A FORD. GO WITH YOUR GUT, I WOULD CHOOSE CADILLAC, FORD OR GM OVER ROHRICH LEXUS - REMEMBER YOU BUY THE DEALERSHIP - THEY ALL SELL CARS

I decided not to buy from them. Many complaints on the internet.

2021. This is my 3rd Lexus Buying Experience from Rohrich Lexus, Pittsburgh. Derek in Finance Department totally ruined my Wow!! Lexus Purchase Experience. He has absolutely no knowledge of what the xxxx he is doing. I had my Pre Approval Letter from BOA dated 05/18/2021. Derek screwed up the process. Did not send the Paper works to BOA on time. So the approval expired after one month in June 2021. I spoke with Derek in Finance Department numerous times from July to August 2021. Derek kept telling lies. Finally on August 30th 2021 I got a call from the Manager Paul stating that my Approval has expired and I have to obtain another Approval Letter for Financing the car from BOA. I had no other choice. I had to obtain a second Prior Authorization. In the interim I paid 3 installments to Rohrich Lexus. It took another one month to straighten those Payments. I spent countless hours to get the things right. I WISH ROHRICH LEXUS WILL HIRE AN EXPERIENCED PERSON IN THEIR FINANCE DEPARTMENT. I WILL NEVER BUY ANOTHER CAR FROM ROHRICH LEXUS NOR I WILL RECOMMEND ANYONE TO BUY CARS FROM THERE. CUSTOMER SERVICE IS TERRIBLE. THERE IS NO ONE TO ANSWER YOUR CALLS. YOU HAVE TO LEAVE A MESSAGE AND WAIT FOR EVER TO HEAR FROM THEM. MY PREVIOUS TWO LEXUS BUYING EXPERIENCES WERE REALLY WOW!! EXPERIENCE. BUT THIS TIME MY EXPERIENCE WAS JUST OPPOSITE. ROHRICH LEXUS PITTSBURGH NEEDS TO BETTER JOB TO IMPROVE CUSTOMER EXPERIENCE. I DID REPORT MY EXPERIENCE TO LEXUS HQ. BUT THAT DIDN'T MAKE ANY DIFFERENCE. Dr. Roy Pittsburgh

the phone and when they do they immediately put you on hold. It's super stressful to even schedule an appointment. When, by chance, you do get an appointment the technicians who pick up your car are super irritated that have to come get it and it's obvious. They also bring it back dirty and with an empty gas tank. Don't even bother...

This is my 3rd Lexus and 6th Toyota vehicles. Never had the best experience like this time with Raj Chhetri and his team at Lexus. Very informative, very knowledgeable, positive can-do. And Joe in service is constantly providing the best service every time I visited in the past and still follows time to time.

Very happy with the customer service at Rohrich and overall buying experience. Tony was fantastic the entire time and bent over backwards to make sure that I got exactly what I wanted, even when the logistics of my prior leases (non-Lexus) got to be a bit complicated. Would highly recommend. The car is great too!

I purchased a 2015 es350 on 11/18/2017. Vehicle was not cleaned before delivery. Vehicle did not get attention in the service department. Headlight burnt out, power mirrors stopped working , programming issues with the electronic devices. Was told at delivery that vehicle had to return to address issues with paint and wheels. They sold me an unprepared vehicle which is unacceptable.

Just purchased a 2017 RX 350 Lexus from Rohrich. Our Salesperson was Raj Chhetri. He was very helpful and patient with all our questions. We look forward to a long relationship with him and with Rochich Lexus! Thank you, Chip & Brenda

I have owned several Lexus over the years. But this time i came in with several requests. All my requests were met professionally and promptly. I had a great experience and will recommend the dealership and my sales rep.

Just purchased our new Lexus 350 sports from Rohrich, Joe Lux made the experience extremely easy, and was there to answer any questions we had through the process. His easy going demeanor and no pressure sales approach really made our decision easy. Thanks again Joe.

My wife and I just bought a new RX 350 SUV and we absoloutely love it. Joseph Lux was our Sales Rep and he is nothing short of excellent. He did not sell us anything, he took his time and educated us on several different vehicles and let us buy. I highly recommend Rohrich Lexus and ask for Joe. -Chris and Carly S.

Just purchased my fourth car from Rohrich Lexus. Joseph Lux, my sales representative, led me through the whole process. He answered all of my questions, gave me a fair trade-in price for my existing vehicle, and treated my like a king. I recommend him to anyone looking to purchase a new Lexus. Also enjoyed my work with Greg Benedik, my interactions with Shenita, and Zac's glorious hair.

Our visit was to purchase anew vehicle. Shawn Sethman is the most professional salesman(consultant) we have dealt with. He was very accommodating to our needs. We would certainly purchase another vehicle from him and recommend him to any of our friends and relatives.

I have owned several Lexus vehicles. I have never not been satisfied with my experience, but Shenita was the best sales experience I have had at your dealership. I found her to be not only professional and competent, but also very personalbe. I will recommend her services whenever possible.

This is my 4th Lexus RX450h and the first one I've purchased thru Rohrich Lexus. I am from the midwest and the previous Lexus dealerships I have worked with have all been great but Rohrich Lexus took the Lexus buying experience to the next level. Shawn was my salesman and I was very impressed with his knowledge and professional salesmanship. Shawn was very courteous and accomodating as was the entire Rohrich staff. Shawn understands the value of building long term relationships with his customers. I would highly recommend Shawn and Rohrich Lexus if you are considering a Lexus. The best vehicle on the road being sold and serviced by great folks!

We were looking for a new car, a sportier car than our current Lexus nx. We worked with Shawn throughout the process and found us a price we were very pleased about. Of all the people in the dealership, Shawn is the reason I would buy there again.

Promptly greeted, knowledgeable about product. Quickly handled for us. Great experience. Shenita was pleasant and professional. Paperwork was all ready when we came to pick up car.

I thought their service was absolutely excellent! They were not pushy what so ever, and helped me explore all options of the vehicle I wanted. The salesman was very nice and professional. Overall, it was a great experience and I would definitely recommend.

Prompt, knowledgeable, fair, accommodating and not pushy. Nice touch to offer lifetime oil and state inspections but watch maintenance department because something is always recommended for additional work. Sales staff including manager great.

I purchased a used Lexus ( not certified ) Shenita Williams and Pete were great to work with. I like the fair "no hagle" price they asked for the car. After the purchase Guy, in service followed and was helpful and knowledgeable. Rohrich' s logo should be. "We try harder" They really do !

My total experience was excellent. My Sales Representative Mandy McQuaide made the process so easy. She has great attention to detail and while she is new to the industry, she was able to answer all of my questions, either on her own or by asking the General Manager Pete Yeo. The dealership did not have the exact car I was looking for but Pete was able to find me the perfect car and got it to the dealership overnight! He was also hands on and I felt that my business was important to both of them. The receptionist Debbie was friendly and the young men who made sure my car was filled with gas and detailed also took time to explain a few things to me about the programming of the system. All in all, I highly recommend Rohrich Lexus on Liberty Avenue. Mandy and Pete will make sure you are taken care of!

Just bought my second Lexus and it was the easiest most pleasant experience. Everybody there was professional and pleasant and easy to deal with. I will recommend this dealership to everybody. They took the headache out of car buying.

Just bought my car on Monday and I had one of the best experiences I have ever had at a dealership!!! My sales rep Shenita was the best!! She was so nice, and knowledgeable with any and every question I had. Not only was she wonderful but everyone their was super nice!! I would recommend anyone who is looking to buy a Lexus please go to Rorich Lexus on west liberty you will have a great experience!!

I bought a used car--sight unseen--from George T. The advertised price was honored without haggling and without adding on additional charges. The car arrived in excellent condition just as Rohrich described it. The entire transaction was smooth (including the finances and paperwork thanks to Zac) except for a slight glitch with the auto transport pick-up. I was financially penalized by the trucking company, but Pete Y. stepped up and reimbursed me. All and all the Rohrich staff demonstrated integrity and the entire transaction was characterized by mutual respect.

I am a small business owner and in early 2016, I thought switching to a "higher-end" car would be appropriate for image when working with clients. I spent a lot of time researching cars and found Lexus had what I wanted in terms of car needs. -- However, upon going to Rohrich Lexus, I should have trusted my gut feeling and never signed any deals. The salesman I dealt with was not knowledgable. He didn't speak up enough for me to hear him. (I'm in my 30s with perfect hearing and I couldn't hear what he was saying to me). He felt really unsure of himself and didn't present the vehicle at all. Never explained anything. Nothing. For some reason (severe case of stupidity) I decide I still want the car and work with a manager on working out the details. Only to find out the manager may not have really been the manager. He didn't have a business card. He crossed out another guy's name and phone number on the card to give me his information and he really didn't seem to know what he was doing. Long story short. A lot of things went wrong. Misrepresented information. No information. The fact that they let me drive off of the lot WITH NO INSURANCE. Unbelievable. The car: no frills, nothing they said it had. Also, I had to set up all of my own stuff, even though they told me they already did it for me (Bluetooth, Sirius radio, Lexus version of Onstar, etc). I was told they would OVERNIGHT the paperwork for the added Ultra Care Insurance I purchased. They never did. It was a month later when I finally received it and had emailed and called numerous times complaining. -- This is the best part. I was told that no matter what, come in at 6 months for an oil change and vehicle check up. So I do. I sit there for 2 hours. Yes, 2 hours. For them to wash my car and tell me that I don't need to be there until 10,000 miles. I told them I put on less than 6000 miles a year and was told by sales that I should be there every 6 months. Service told me, "no, there is a disconnect between sales and service, nothing until 10,000 miles.... ". -- as a small business owner, I am extremely busy. I don't have time for 2 hours of wasted time, plus travel. My level of tolerance was at an all time low. This place is ridiculous. So, I spent the last 7 months trying to get rid of the car and I finally did TODAY (YES!!!!). And I did so With a respectable dealership and a great car at Mitsubishi. No Lexus, you're cars aren't great. Mitsubishi offers everything you do, plus more and at half the price. Oh and they have amazing customer service. .

Raj made the purchase of our Lexus a great experience. He was very knowledgable and did not pressure us. He explained all options and told us to feel free to call with any questions. After a few days he even called to check on how everything was going, he was genuinely concerned about our satisfaction. Thank you Raj

Totally unprofessional, salesman had more excuses and kept changing his story.he needs to understand that when he makes a promise he stands by it. This is the worst dealer experience I have EVER had when trying to purchase a car. Took me 45 minutes to purchase replacement nat four days.

I like to get in early and on my way ASAP. My appointment was for 7:30. It was cold and I got there before the office opened. One of the service representatives invited me inside and Guy Marasco quickly and efficiently check me in. He directed me to the lounge where I got a hot drink and sat down and read my morning paper. My wait was a comfortable stay with quiet place to read. I was in and out in an hour and a half.

I've visited both Lexus dealers here in western pa. The other dealership treated us like unworthy or not being able to afford and thus had us waiting and talked down to us. Well despite our appearance we were treated humanly and not prejudiced here at Rorich. We will be purchasing and I will refer all my friends, coworkers, and business partners that Lexus is luxury and Rorich is the best deal and atmosphere to purchase no matter what color, religion, or status you fall into.

General manager and staff are extremely professional and friendly. I feel like home here. I would not consider purchasing from anywhere else. I recommend to visit and experience such quality and pleasurable experience.

Well let me tell you! I never experienced customer service like I did here. Service manager and service rep were extraordinary they went out of there way just to satisfy me and ensure my service visit was exceptional. The work was thorough precise and detailed. I have never experienced a service dept so professional and timely! Once you deal here you won't consider any other service department. It brightened my day and I enjoyed the waiting area. The best Lexus dealer in western pa! Don't take my word go and experience for your self you won't be disappointed. They are truly the "pursuit of perfection" just like my car!!!!! Thank you Rorich!!!

well this is a worst dealer in my life to deal on year of 2010 I came to buy a recertified lexus rx350 at this dealer as saleman guarantied that the car had no accident involved before but one year later my car turn out as a nightmare first the car paint was losing smooth finish then it paint color was fade day by day then it was began chipped off on both mirror and front bumper I took it back to dealer 7 times but this dealer denied all the thing to my car and no answer for me why was a certified used car happened this way and told me that if I want to re paint I have to pay out of my pocket for and they insisted that car had not been re paint or was in accident before I took my car to a auto body shop and as they told me that my car had been repaired on all over body and there might be as a wreckage before I bought later I did not why rohrich lexus was agreed to re paint my car for no cost and even gave a free car rental... I will never buy any car from this dealer again and recommend people if want to buy should ask for a car report to use as a proof in case you need it later as my incident

My name is Ethan Nicholas and I am from Pittsburgh, PA. I have a 2014 Lexus iS350. I am writing this review because I felt compelled to share my experience with anyone that is willing to read it. I don’t write reviews often, but this experience is noteworthy enough to share. I met the manager of Rohrich Lexus, Carlos Echevarria, in early summer of 2013. He was so helpful, friendly, and courteous that he has since then become a good friend and a person in the Pittsburgh community that I have come to respect. I’ll be a Rohrich customer FOREVER and we can chalk it up to the SUPERIOR service they have at Rohrich. Let me elaborate. First of all, the customer service is unreal. I remember when I came to see Carlos about the different models available in August of 2013. I was surprised that he, the GM of the dealership, was so available and willing to answer all of my questions. He was not rushed despite his other tasks at hand. Normally at a dealership my experience has always been that the GM is too busy to be disturbed. Upon arrival, they took my other car, and washed it while I was with Carlos. They even vacuumed the inside. I wasn’t expecting that. I took one of the iS250 models out for a test spin and the salesman was extremely knowledgeable about the car. I returned a week or so later and purchased the car. I found that I was given an upgrade to tier-1 financing and my wait time was way less than I anticipated. Because my car wasn’t available they had to ship it from a different city, they informed me it may take a couple weeks to arrive. That was true and I was not even charged a transport fee! Since then I have witnessed Carlos in action through his church and with several non-profits that he serves. In fact, fun story, I showed up to a charity 5K race one morning with my good friend Bob Lafon around 7AM (on a Saturday mind you) and wouldn’t you know – Carlos was there with his wife helping to organize the race. It was Living in Liberty, a non for profit organization that is trying to end human trafficking and aid local victims. How does a guy that already works 80 hours a week find time to volunteer that early on a Saturday? When the race was over I learned Carlos went into work a 12 hour day. Furthermore, I was dropping clothes off at another non-profit organization called “Repurposed” on the other side of town - right around the time it was being opened. Repurposed is like a Salvation Army store to raise money for charity. They were not open yet, but through the window as I carried bags of clothes past the storefront, I saw Carlos Echevarria on his hands and knees painting the counter of the new location. This was at 8:00PM or so on a weekday. He let me in and accepted the clothes on behalf of the store. Those are only TWO of the instances I can think of at the moment and they happened by chance in passing. The thing about Rohrich Lexus isn’t just the customer service, it’s the people they have that work there. Upstanding, fair, forthright, and good people. I had no idea that when they mention “You are part of the Rohrich family” when you buy a Lexus, that they really mean it. In the meantime I have had my car serviced, and it runs like a dream. They delivered on everything that was promised and I am proud to be a loyal customer!