Peruzzi Toyota

Mike is the best. Peruzzi service department outshines all others in the area.

The car diagnostics are accurate, they make recommendations for the issue at hand and for the future if some repairs can be delayed to fit more in my budget. No pressure!

Mechanic didn’t even put my weather stripping on correctly. I come to Toyota to have my vehicle worked on. I now have to deal with the daunting process of dealing with Toyota Brand Engagement to have all my concerns that this dealership has been blowing me off on to have addressed. I’m can’t believe I’m am being treated as though I’m making things up. After my 25,000 mile initial free services. I continued to stay there as a paying customer for all of maintenance needs. V It shouldn’t be this hard to have a relationship with your dealership when there are so many other Toyota dealers in the area. I have been dealing with this issue for over two weeks and still have yet to hear from the Service Manager or Director. Even after calling Toyota Brand Engagement to have several documented items addressed. If I knew, I had a customer that was upset I would surely reach out to them.

service was excellent.. I also appreciated the free car wash

because needed recall work. Otherwise I take my car to bergeys where I am treated with respect and kindness

of my entire life with Liz, Carl Vorhauer and Jonathan Spross at Peruzzi Toyota. Liz was extremely responsive and easy to communicate with in helping us set up our sales appointment as well as answering any preliminary questions we had. The online vehicle listing on their website was also very helpful and accurate with easy access to the vehicle's detailed Car Fax report. As soon as we arrived for our appointment, Carl was so welcoming and proactive in setting us up with our sales associate, Jonathan, even though it was clearly the busiest time of the day on an already very busy Saturday. While we were waiting, Carl was even willing to share his lunch with us which was so above and beyond our expectations! Jonathan was very personable and easy to work with, extremely knowledgeable and was very willing to answer all of our questions. He didn't come across pressuring or pushy. Thanks to the excellent, attentive team at Peruzzi we were able to get through the test drive and purchasing process in less than 2 hrs and in the end left the dealership with a pristine vehicle we will be very happy with for many years! We would definitely return to Peruzzi Toyota for our future vehicle purchases and I would enthusiastically recommend them to anyone interested in a new or used vehicle.

Vehicle was finished when promised. Service people are a friendly and very knowelegable group.

Ethan did an excellent job taking care of our Sequoia. Peruzzi has certainly earned our business. Everyone there that I have come in contact with are such great people. Thank you so much, Peruzzi Toyota

Completed work as described in timely manner. Courteous and easy to work with.

Surprisingly all processes of buying new car and trade mine didn’t take that long.

Was very considerate and attentive to needs. Our salesman was Lee Brannon and we would ask for him again. Went to look at new ones but ended up with a 2 year old one we fell in love with and ended up buying.

a custom built RAV4 Hybrid, working with salesman Leonard. He was very personable the first time we met him and he spent a lot of time teaching us about the features of the car. However after telling us the car would be ready in 60 days, we ended up finally receiving the car 6 months later. Leonard claimed there were issues at the factory, at the ports, with the union drivers, it was a new excuse every time we asked for an update. I have strong reason to suspect the car I ordered was sold to someone else, because I got a letter from Sirius XM after 60 days congratulating me on my new car and letting me know my free trial had begun. What frustrated me most was how unresponsive Leonard was to my calls and e-mails. He only answered half of my messages, and when he wrote to me his emails were poorly written, with fragmented sentences and spelling errors so that you had to read them a few times to understand what he was trying to say. I asked him very clearly, after the fourth month, to send me regular updates about the status of the car, even if it was just to say “no news.” He did not do that, I had to initiate every communication. Towards the end, he gave us the wrong VIN number to track the car. Once the car was finally in transit I asked him 2x (in writing) not to have any dealership decals placed on my car. He told me No Problem, yet there was one on it when I came to pick up the car. The icing on the cake is that they low-balled me on my trade in. I asked them to meet the estimate I received from the Car Shop, and they would not. After all my frustration I just wanted $200 more for my trade in and they wouldn’t budge. Leonard said he would “make it up” for me but like most of what he said to me, it was empty, just pretty words. I wish I had picked a different dealership.

my car going into the shop I get a loaner car at no cost. My vehicle had a recall, and they would not give me a car like they promised unless I paid for it. I had specified that when closing the deal and because I did not get it in writing, they denied me. I’m furious and will always remain furious with Peruzzi . And would not recommend them as a reputable car dealership

the cost of repairing my Toyota Tacoma; since I had been diagnosed with the problem before, I just needed a quote for the repair cost. The adviser behind the desk refused to provide a quote, insisting that they needed to diagnose a problem by themselves and that the cost would be $189. I left the service department without getting the answer to my request despite purchasing this vehicle at the same dealership.

excellent care of my car and ne

Not at all helpful/welcoming. Worst experience ever.

Dealer should think about some discounts for seniors.

like inspection, and the services they offer, such as rides and shuttles are really handy sometimes. Prices for tires were competitive enough for me to buy them there and have them installed.

Always satisfied with their work and customer service. I have purchased 5 cars from them.

helping me with the service on my Sequoia

Never feel pressured. Service is timely and efficient! Would never go anywhere else!!

Specifically management that probably couldn’t close a door to save their life, let alone close a sale. Asking them to sell a car is beyond their abilities. I’ve bought a lot of cars over the last ten years and this has been the worst experience I’ve ever had at a dealership. I was a cash paying customer. Confirmed with my salesperson that I would not be financing and paying via personal check. Offered to let their team verify funds and was told that wasn’t necessary and that I could pay with a personal check. I’m so disgusted with Peruzzi Toyota that it has turned me off from the Toyota/Lexus brand entirely. I cannot believe how they treated me and the amount of time they wasted. Personally I suspect the finance manager stopped the deal since the dealership would not be making their cut on the loan. These guys are clowns. Worst part is I’m a repeat customer of theirs.

Kept appraised of the status of my car.

received!! Everyone was professional yet friendly and I felt comfortable. Jennifer had a very nice way of making me feel at ease.

Everyone is friendly and keep you updated on your service and communicated any problems they see

out in a hour for inspection and admissions love this dealership

Everything was easy and simple. They work out of town, customers.

reasonable. Thank you all technicians for good service

had a gash in the front bumper that should have been fixed before it was considered certified. Had to have dealer fix this twice already (2nd time was due to paint peeling) hoping this is last time.

His customer service was great.

transactions! They got me in and out in a timely manner and were very professional and accommodating. I would definitely return to buy another car here and highly recommend dealing with this dealer. Thanks again boys! See you guys on the next one 😊

Salesperson Nasser was extremely professional and very service oriented. I highly reccommend purchasing a vehicle from him!

He kept me up to date on recommendations as the service on my Camry progressed. My Toyota was purchased at Peruzzi and serviced at Peruzzi.They truly believe in service after the sale !

when promised. Great job

DO NOT BUY A CAR HERE. When you put a deposit down they avoid you to refund it even when you don't purchase the car. it's been almost a month and they are avoiding my calls, not to mention I purchased the same car for half the money down and lower payment

I waited. I was invited to text my contact person at any time during my wait. He discussed what my next service would involve when my service was completed.

Came down quite a bit on the price for me so I could afford what I wanted.

the service department and it's great!

state inspection. While I prefer to do my own work they compete the state inspection suggest a few maintenance options without any high pressure to have them completed and in about an hour I am on my way. They often have an oil change special that is only slightly more then my cost to buy a filter and oil and those cases I have them do an oil change it save me the hassle of disposing the waste oil myself. Overall I have had good experience over the last 17 years.

fast and straight to point.They made trading in and buying a new car very simple. The salesperson even helped with moving my belongings over to my new vehicle and setup all the features. The finance department was very fast and honest with what they could do! All in all I highly recommend this dealership.

and solving the problem.

helpful, courteous and professional. Dealership is clean.

And fast quick reliable service. Mark in the Service center keeps me informed - and always great to deal with. Thank you.

looking at a suspension issue. They told me it was fixed but started having the same issue on the ride home.

Highly recommend this dealership. Car was ready for pickup at promised time. Shuttle was very prompt.

Michael and his team have always been pleasant, professional and efficient.

Mike and his expert team from Peruzzi Toyota (Hatfield, PA) are personable, trustworthy and excellent! Mike's guidance and help is wonderful and appreciated, he always goes that extra mileI MANY THANKS and I HIGHLY recommend! - Heidi

They tell me what they are going to do and then tell me what they did.

I found they had the exact Camry Nightshade I wanted coming in, they got me approved on the lease with Toyota, and held the car for me when it arrived! Frank the General Manager went wayyy out of his way to get everything handled for us promptly and professionally, and John made sure the Camry was ready to go when we arrived. He was super knowledgeable, friendly, and great with my son! He even got my son a little treat out of the vending machine paying from his own pocket. I would highly recommend him to anyone I talked to. The process was super smooth, easy, fast, and enjoyable! Jeff the business manager had everything ready to sign, explained everything crystal clear, and was awesome with my 4 year old son as well. I’ve never owned or leased a Toyota before this one, but I already know that when my lease is up I will be back for another at Peruzzi! Thank you again everyone for your efforts, time, and professionalism!

Car wash is nice step