Ourisman Tri-State Subaru

I paid cash for a vehicle and they still wanted my ss #. When I questioned Laura why she needed it, I was given some generic answer. She assured me if anything a soft credit pull would be done. Well of that wasn't the case. I had email notifications before I even got home with the car for 'critical changes to my credit report' for possible loan application. I don't appreciate you people lowering my credit score without my permission AND for no reason as I have worked hard to keep it high! Also the finance guy needs to work on his attitude when you tell you him you're not buying an extended warranty! I ABSOLUTELY DO NOT RECOMMEND THIS PLACE.

satisfactory deal. Laura and Greg worked to get me the terms I wanted. Thank you guys

vibration coming from the rear end. He uses this car to commute to work in NJ. The car had a similar issue in May 2024, which was resolved with the rear wheel bearings being replaced for $624. He told the service advisor (Dan) to check the wheel bearings due to the previous repair that was performed on them. This time the dealer stated that the differential needed to be replaced at a cost of $2379.94. I trusted them and gave them the go ahead for the repair. After the repair was completed, my son drove the car to work. He called me on the way and said the vibration did not go away, and that in fact, it was worse. He brought the car back and was given a loaner this time. After two days, I received a call from Dan, and he stated the wheel bearings needed to be replaced. I asked why their original diagnosis was that the differential needed replacement. He stated that the differential replacement was needed and was coincidental to the wheel bearings. Well I don't believe in coincidences, and I believe the mechanic made a mistake that they are covering up. To add insult to injury, I looked up the cost of a replacement differential on the official Subaru parts website and it was listed as $1256.63 MSRP and available for a discounted price of $824.85. The dealer charged me $1714.94 for the differential (not including labor). I can understand some dealer markup, but this is excessive. I discussed this with the Customer Relations Manager, Holly Jackson. To her credit, she was able to get me a $458.31 refund for the cost of the differential. Of course, after the wheel bearings were replaced, the vibration was gone. Subaru did not charge me for the bearing replacement. How could they after charging me $1921.63 (after accounting for the refund) for a differential whose replacement was unnecessary. BTW this is the fourth Subaru I’ve purchased at this dealer and will probably be my last.

Spoke with parts dept about having tires replaced on 21 subaru outback with same original tires on vehicle. Was told tires were in stock so scheduled appt. Upon check in asked for an inspection of vehicle as well. After 90 min of waiting was told tires weren't in stock and then didn't have right size tires and someone was going to retrieve them. Was told I could wait or have original tires put back on and re-schedule appt. Also informed I would receive some consideration with bill. After 4 hours my vehicle was ready with not same tires/same brand but different model, a $60 compensation, no inspection report or discussion, and rims covered with lube still. I had to ask for a cloth to wipe lube off rims which service advisor then quickly wiped. Never again! What an awful experience for a dealership! Should have saved myself time and aggravation and went to a reputable tire store.

dashboard lit up. They were able to do the work overnight and I got a free loaner to continue my trip. I got my car (2014 Forester) back, and while driving it home, I noticed something laying against my windshield wiper. I pulled over and opened my hood. The repair person left a wrench and magnetic bowl in my engine compartment! I just brought my car in for inspection (different garage), and they found one wheel missing a lug stud, and another was missing a lug nut! Ourisman was the last place that my wheels were removed. I do NOT recommend this place for auto service.

battery drain soon enough

ever since Zee was the manager. We have no intention of shopping elsewhere. "If it ain't broke don't fix it.

Had $80 LOF done today. Charge outrageous!. Told I needed rear brakes. They were done at 33k. Now at 44k !. The 33k job was not done with the OEM material pads, resulting in brown break dust on the rears. Big question on needing new rears after 11k. The rotors were turned at 33k. So I would need new rotors as well. Was told you have Sr or veterans discount. Never got it.

notice that the car was ready. The service tech noticed small items needing attention- wiper blades, tire rotation, but didn’t push on items that were not essential repairs. They washed the car, too!

No hassles and quick updates awesome. Also car washed loved it , also waiting area was very clean and comfortable.

reatg reatgreat great Great Great great

to complete my oil change on my Subaru Impreza. Thank you!

Service was quick and he explained everything to me it was a good experience as always

The employees are polite positive and very efficient. It’s truly a team environment. Melanie is very courteous. Waiting room is clean and comfy.

dealerships, they have been the best and I will continue to go to them for my automotive needs.

.especially Danielle is very nice and explained me about the services and cost of them and which services are needed currently.she updated me about the progress while I was waiting.

Got the best deal for my needs. Will be back when I need another car.

explain what was done to my car. Good Customer Service skills.

On the way from upstate NY to Baltimore at 3PM on the afternoon before Thanksgiving, 2017 Imprezza started making a loud noise. Turns out that the rear brakes suddenly went. We called and they took the car right in so that we could continue the trip. It took less than 1 hour and we were back on our way. You can't ask for more. If we lived closer we would certainly purchase our next Subaru from them

Dealt with Cory previously, always friendly efficient and professional. Always willing to answer any questions I have.

communication throughout, the team was amazing. Their friendliness and support was better than any prior. They were very informative and strongly recommend getting your car serviced with them.

see if Matt Slap Subaru could help me even though I was not a regular customer. He spoke with his manager who readily agreed to have their technician measure the pressure in my tires and check why the low pressure light was staying on. Melanie was teaching John how to enter information in their computer system. She explained the process clearly and thoroughly. John showed me where to wait and offered me coffee. My tires were adjusted within a few minutes and there was no charge. My family bought our first Subarus many years ago from Matt Slap before we moved out of state. I highly recommend Matt Slap Subaru and highly commend John and Melanie.

helpful. I was asked to ride with someone so they could hear the noise I was hearing. When came to pick up my car after the service dept. had closed I was let in the locked door & shown where to pay & get my keys. Everyone was very helpful & accomodating.

you and take your car to the check in and check out personal. They give you their undivided attention and make sure you can make an informed decision. I just popped in for an oil change (first time without an appointment) and they extended me the same courtesy as when I have had one. Highly recommend.

Service & parts always spot on. Matt in parts did a great job getting me replacement parts for my drivers side mirror. He came outside to look at the actual damage on my car.

She got me in quickly; kept me informed about progress and closed the service call without a hitch

Presents the suggested maintenance with clear expectations and no pressure. Answers questions and makes an effort to resolve problems if they arise.

to my car with recall

Everyone was very efficient from the valet parking to the service representative

Since going to a Dealer for service at times may not be consistently good. It really depends on the technician you get. But my experience SO FAR, with NICK, has been excellent. Any issues I may have he addresses them and makes sure things are done right the first time. I must complement him on his customer service skills and his demeanor. He is truly an asset to Matt Slapp. I hope in the future my positive experiences continue. Thank you Nick

very slowly loosing air. The dealer worked with me to resolve the issue. The customer service representative was always pleasant and understanding. Melanie, thanks for your help and understanding.

knowledge are always appreciated and the time they take to explain everything to me. I’m always treated with respect and love! Thank you so very much!!👍

rotation. In and out in under an hour . Nice of them to mail a coupon worth twenty dollars too 🤗

Outback. A friend suggested I change the cabin filter. I didn't even know there were such things as cabin filters. He suggested I buy the filter and watch a YouTube to do it myself. I tried that. I couldn't figure out how to do it myself. I took the filter I had bought and went to Matt Slap Subaru. It was such a simple thing that a service center receptionist said she'd do it for me. Within a minute, she informed me that the filter I had bought was the wrong size, and showed me the difference. She walked me to the parts department where I could immediately purchase the correct part, and within two minutes, it was all installed, at no extra charge. NO MORE COUGHING IN MY CAR. I am grateful for Matt Slap Subaru employees, who are kind and helpful and expert at what they do, no matter what needs doing on my car!

Very satisfied, quick service, nice waiting room, and super coffee. Bought my first Subaru in 1982. I very much appreciated the ability of the young female intake person to answer and diagnose one of my confounded problems with the electronic safety features. A car wash later, I went home so happy. Looking forward visiting again.

have always been impressed by the level of service and customer focus. Every person in Sales and Service has been very knowledgeable and helpful on a wide range of issues that have come up with my venerable old Forester and my new Crosstrek... and special thanks to Jim Holmwood and the Sales Manager and Service Manager for working out some tricky details for me on this transaction. You cannot go wrong putting your Subaru needs into the hands of these great people.

They are very helpful and clear about expected costs and timing

Excellent service and friendly staff from the moment I drove in. Nick told me what service was coming up in the future which I appreciated.I was in and out in no time. Great experience all around.

rotation, oil change, navigation and air filter.. Serena was the person writing up my. work. She was excellent. . Everything was done, except for the Navigation but Serena took the time to come to my car and showed and helped me. She showed me how to do this and help with starting it. She was sweet and patient. The service team is excellent, I also appreciate the shuttle service. Matt Slap Subaru is awesome.

and thorough in making sure I got exactly what I wanted and needed. Highly recommend!

this service cost me alot of money

No pressure at all. He made us feel like family. We highly recommend him!

always ready to take the time needed to explain and advise while remaining aware of individual customer needs. Friendly, top rank service.

I’ve ever had…..she is very professional & a really nice person!

car on multiple occasions for when my car had to undergo recalls.

Efficient , knowledgeable and friendly.

Routine maintenance is quick and priced fairly. Express service is outstanding

There was no waiting and the the valet service parking is very convenient. The place was cleanand bright. They did a great job fixing my problems at a good price. I always get my vehicle serviced at this dealership.

Excellent experience with both sales and service. Highly recommend this dealer and car line!

Subaru. She was very informative and stayed attentive to advising me of the work that needed to be done on my Forester. Danielle is an asset to Matt Slap’s team.