Mathews Ford Marion Inc.

Marion. They worked very hard on my deal. They went above and beyond what they needed to do and thanks to their efforts. I left with my very firstbrand new vehicle.

Mathews auto group. I purchased a Honda Accord EX, an Acura CL Type S, a Hyundai Genesis Sedan and an Acura TLX. This is my First Ford Mustang GT. I have always exclusively used Mathews for my service at his various dealerships located in Marion Ohio which has generated a good deal of income for the dealerships. I was not very happy with the deal that I got for my trade that was in excellent shape. Whatever valuation they showed me was quite a bit lower than any other place I researched on the internet. I purchased the car at full M.S.R.P. which is the first time I ever had to pay full sticker for a car in my life. I gave the salesman my preferences for a vehicle in April and was told that he could do a dealer trade to get what I wanted. I found a vehicle at Donley Ford about 22 miles from dealership and contacted my sales person. He said the dealer wated a Mustang trade in return and would not make a deal. Mathews had a Mustang coming in for dealer stock but it was not what I wanted. My salesman then found a car that had my options at a dealership in Michigan who agreed to make a swap. The salesman told me the car would be in to pick up on Wednesday October 14th. I agreed and said I would pay cash for it when I came in. The salesman called and tried to see if I wanted a different Mustang because he was having trouble making delivery of the vehicle. I asked him if he was backing out and he said "no" that is would be another week. I finally picked up the car on October 21st. I gave them a check, a copy of my drivers license and my trade in title, all with my correct name and address on them. I examined the paper work closely when I got home I learned that all the forms had the wrong address on them. I immeadiately called the dealer to prevent them from processing any further and had to drive another 60 mile round trip to sign the new paperwork. I thought all was well until I got home a took a closer look at the perperwork and disovered the VIN was totally incorrect and belong to another vehicle. The salesman Zach Courtad was kind enough to bring the perework to my home to sign. He told me he would call and let me know when I could come in and pick up the title. Zach called on Friday October 20th and said I could come get the title on Monday. He also told me to let him know when I was on my way which i did via text. Monday October 23rd when I am on my way to the dealership. I am in my car just about to arrive at the dealership and get phone call saying that the title was mailed. Another wasted trip. I said OK and went home. 2 days after that I get a thank you card from Zach but no title. He checked again and was told it was taken to the post office Monday October 23rd. This is now Saturday 28th and no title in mail, My question is why did I get a thank you card in 2 days and not the title if they were mailed from the same place at the same time? Now I a been told that it takes 7 to 10 days to get the title after they told me it was done and already mailed. Not only has this cost me time and money, but it also caused my insurance company to redo all the paperwork since the VIN was initially in error. Now to top all of that off I cannot redeem my Fordpass points since your webpage keeps timing out and crashing. There are 2 items I wanted to use the points for that expire 10/31 and I am running out of time. Needless to say, I cannot recommend Mathews Ford to anyone. Zach Courtad is caught in the middle of all this and is NOT at fault for having an incompetent back office staff.

I've been a customer for over 30 years. They treat me very well.

with finance took great care of me !! Kelsi set up everything on my f250 ford pass and Jared had me out the door and on the road.

appreciate honesty. Travis is completely clueless.

and friends wanting to purchase a new car. Service is always great . Great rewards program as well.

job on my van. They helped me out when i needed ride home cause enterprise never showed up. I would recommend them for sure

pressure. I looked around at other dealerships but felt comfortable buying at Matthews Ford. Both sales and finance staff were excellent

purchase ,service and repair our 2020 accord they have met and exceeded expectations esp compared to other dealers I have dealt with

excellent! Easy to schedule an appointment, great follow up during service and overall excellent service! Highly recommend.

your body shop. The body shop people were professional and cared about their job.

performing the inspection. The staff were friendly and very knowledgeable. They were very helpful in providing an estimate on how much the repairs would cost.

customer service & quality workmanship. Jeremy, the service manager is outstanding to work with and he see to it that our needs are met.

customer. I would hightly recommend the service dept. They always check every thing on the vehicle to make sure everything is working

in and check out were easy. service thorough. excellent experience door to door. i was very pleased.

from inside before you give it to the buyer, service needs to check details inside

exceeds all expectations for me. Also, Tim Flinchbaugh and Jim Woodson have been fantastic. Thanks all

He wanted to make sure I knew that status of my car if there were any updates and wanted to get it to me in a timely manner. They gave me a 2 year warranty on the part that was fixed which will definitely help out!

them dealing with the insurance company. The repair job looked perfect!! It looks brand new! I would highly recommend!

Went the extra mile to get my vehicle back to the way it was before the accident.

me. All employees were friendly and polite. They stand behind their work and their word also. Bud B.

location several times even know I was not ecstatic with the outcomes every time overall they take care of their customers and make sure my work truck is operating nice and smooth with offical Ford parts.

Tremendous job I only have Ford service both my vehicles were there as far as I am concerned the best in town

work. There is a twenty five word minimum so I am continuing to type until I reach 25

They treat me with respect and are very professional with my F-150 pickup truck.

Ford. Mark Warner contacted me on line and nwe discussed what I needed. Mark invited me to visit Mathews Ford Marion to see if he could help me. We discussed my needs and desires in a replacement vehicle. Mark made a suggestion and I liked it but I needed a little different. Mark gave me another suggestion. It fit my needs to a "T". We completed the necessary paper work and the new auto was delivered to me. The ride home was great. It worked out great. I took my wife to show her our new car and went for a ride in it. She kept asking me questions: The "does it have this and that kind". Went to dinner and she said "George, you made an excellent choice. I love it." Thank you Mathews Ford Marion.

excellent work and we’re very gracious and professional in all aspects I’ve been Getting service here for many years because of this . And I will continue bring my vehicles for service at Matthews ford because of this their service department should be commended

nothing for me in the long run. Good news I didn't get charged for that nothing. Didn't wait to awfully long for that nothing

always treated me with respect and courtesy. They take very good care of my car and explain things being done.

pleasant, and courteous. We werent even sure what was wrong with my car, and the shop was busy, but they fit me in fairly quickly.

made an appointment with what I thought was the Mathew Ford location and I was mistaken. But they made room for me anyway and changed my oil and rotated my tires with a smile. I really appreciate them!

feel confident when working with the service department.

spontaneously supplied a loaner when one was needed.

in

fantastic young man! Thanks

transaction

respect . Great price for service!

they are very good an love their service center they get you in as fast as they can an they are very good at what they do an very helpful

pleased with the service department.

1/2 Navy blue Mustang bought from Mathew's Ford. We were satisfied with service and maintenance.

schedule

me in right away and fix it. They were all very respectful and made me feel welcomed.

shop around for better prices.

where looking for.

turnaround for me.

and their attention to detail. They even cleaned the inside of the car. I was very surprised by that. I have never seen that before. Great job!! Will tell others about them.Thank you.

understanding. They make sure you leave satisfied, road worthy and safe. Excellent at explaining what is wrong and how they intend to fix it.

in automotive is always very nice when I always forget where to go to check my car in. I appreciate it!

impressed when they called two hours later and my truck was finished. This was not an oil change. They replaced the #8 coil in my 07 F-150. Very happy with the service and the truck so far is running beautifully! Thanks Guys and Gals!!!

appointment for THE WORKS oil change on short notice . Got me in and out in a timely manner , as I waited on the work .