Long Beach BMW

Such a pleasure to work with and I appreciated her communication. Very good experience

Thank you for an awesome outstanding experience that was easy and enjoyable.

management sales and finance were awesome

Adviser Alan is very patient and listens to what you want. Made the experience very smooth.

Every employee we came in contact with congratulated us & seemed excited!

Robert and everyone was wonderful. Will buy from them again! Thank you LB BMW.

My teenage son had been looking for a used Lexus as his first car that he was going to finance. They really went above and beyond to help us out and we felt really good when we left with the car

I was looking to buy a nice used car for son. Jorge Solis was a great salesman and made the entire process very relaxed and low stress. Overall I was very impressed with the entire sales and finance staff.

beautiful car. We appreciate their service and support.

Jorge was a pleasure to work with, I would recommend this dealership

Kayiran and Finance Mgr. Sam Eltawil, highly recommend

easy and quick. I'd recommend them.

advertised, great salesperson and no issues in the finance office. Love the car and would definitely recommend the dealership.

Alan was great and patient with us! Would definitely recommend Long Beach BMW.

BMW of Long Beach. From start to finish, the entire process was smooth, professional, and stress-free. The staff (Alan) was friendly, knowledgeable, and genuinely committed to helping me find the perfect car. They took the time to answer all my questions without ever making me feel rushed or pressured. Everyone I interacted with—from the sales team to the finance department—was courteous and transparent, making the entire experience enjoyable. It’s clear that customer satisfaction is a top priority here. I truly appreciate their dedication and professionalism. Highly recommend BMW of Long Beach if you’re looking for a seamless and premium car-buying experience!

! Damaged my brand new 7 series purchased last year (2024) after bringing the vehicle to their service department. Now the GM (Tim) does not accept responsibility, yet when the BAR, California Department of Insurance, State Farm Insurance, and SouthBay BMW ALL point the fingers at Long Beach BMW. Now I have an attorney involved. NEVER TRUST LONG BEACH BMW!!

Well knowledgeable, professional, not pushy… he is the ONLY reason why I purchased my car there! Bravo to you Adrian!

ever experienced. Whenever I try to contact the dealership, the receptionist Marie likes to play games by directing my call to an empty office. I'm sure they have caller ID since whenever I try to call back, Marie ignores my calls by redirecting my call to where no one answers. Its been two weeks and i still can't talk to anyone from their finance department. Gina the finance manager was supposed to help me but she purposely ignores my calls.

better to let people know and warn them of the type of service this dealership provides to their customers. I recently purchased a new BMW X5 from this dealership and been happy with the car so far, but the issue is with the Long Beach BMW finance department. Make sure to do your research before purchasing their warranty. The finance manager Gina sold me an extended warranty that was overpriced for the deal. I didn’t know it at the time, but after doing extensive research on the warranty after I purchased it, I realized I was conned in buying an expensive warranty. The reason I give this dealership a one star is that it’s almost impossible to talk to someone about the warranty. I attempted to reach their finance department for almost two weeks now and it seems no one is at the finance office. Whenever I call the dealership, Marie (receptionist) directs my call to the finance department but I’m on the phone for 3 minutes with no answer until it hangs up. When I try to call back to reach the finance department again, Marie ignores my calls and automatically sends my call to an automated ring tone. This has been happening for the past two weeks and I can’t reach anyone from the finance department to cancel my warranty. Long Beach BMW dealership makes it impossible for you to talk to anyone from their finance department. They say I will get a call back, but I never hear back from them. I’m still trying to reach them, and they’re still ignoring my call.

the business with great knowledge and expertise.

I would recommend that my friends and family come to buy their next car.

Worked with Jorge. As a 21 year old first time buyer made this the easiest and most understandable experience. Was able to walk out with my dream car

while at the airport and assured me the car would be ready; They gave me there best Andy who was phenomenal in communication skills and patience; the finance manager over saw to make sure was pleased with the delivery; would 100% recommend Long Beach BMW for any car

!! Melany is the best sales person possible !! Love how easy it is deal with getting new car here ! Finance was breeze! Simply the best

I left very happy and satisfied.

nearing its end of warranty. So we decided to use the opportunity to trade in our vehicle. Dealership had just received a trade-in on a 2024 X4M competition. and this was a nice upgrade from our 2019 X4M 240 I. Initially, we dealt with Alan, and he was good, responsive, and worked a deal that we could agree on, I am a very direct person when negotiating with sales guys, and can sometimes come off a bit brash. We finalize the sale with Bishoy and he was awesome, attentive, and answered a lot of our questions and really helped us feel comfortable with our purchase. Gina in the finance department was awesome, direct and very clear, was not your typical up sale focused finance manager. She did a great job. And took care of us. Overall, great experience we are happy. We purchased our vehicle at Long Beach BMW, and will certainly go back when its time to get a new car.

needed. Fully satisfied.

experience with them is being the best in my lifetime they have urn my business

the process was smooth and I got the car I was looking for.

After being given the runaround by another dealership, I emailed Long Beach BMW with a clear and specific request of my terms. Shortly thereafter I received a quote in my inbox along with a friendly text from the sales manager, completely meeting my reasonable terms, to which we agreed. Upon arriving at the dealer to finalize the paperwork, we discovered that the specific vehicle I had negotiated on had been in the process of selling to another customer. These things happen from time to time, and the true measure of customer service is how they respond in situations like this. A friendly salesperson approached me, explained the situation, and presented me with alternative vehicles that had more options, offering them at the same price. I selected a car that was at a sister dealer 45 minutes away, and they immediately sent someone to pick up the car. While I waited, I was able to complete my paperwork and then catch March Madness on my phone. The salesperson, Andy, checked in with me on a regular basis until my car arrived. It was washed and cleaned, and then Andy gave me a tour of the car before I drove off. I am so pleased to have done business with Long Beach BMW. They’ve won a long term customer!

excellence as the first time.

We will be getting our next BMW there again

and worked with me somewhat on price and with trade in. Special thanks to Wael for explaining the X5 features in detail to my wife prior to leaving dealership.

dealt with I would highly recommended Long Beach BMW.

excellent customer service and a seamless transaction. However, it seems as if the staff lacked knowledge about electric vehicles in general, which made it difficult to get detailed information when doing a comparison to what’s available on the market. Still, a great overall experience!

went above and beyond and exceeded my expectation to help me purchase my car. I live 6 hours away and was really dreading the drive and they just offer to drive the car up to me and make it work. Then entire process was stress free and painless! Shout out to Deniz for driving my car there safely and guiding me through the entire process.

at Long Beach BMW! Adrian listened to what we were looking for and helped us find the exact car we wanted. We went in just to look, but his professionalism and patience in answering every question we had contributed to us leaving with our second car from this very location. Thank you so much.

offering me a used CPO BMW. My advisor, Adrian, was great. He was very knowledgeable, professional, and worked with what I was willing to include within my purchase. It was obvious that he wanted to make a deal that worked for both of us, which I appreciated. I recommend checking them out, especially compared to other BMW dealers within the South Bay.

!! This was still the absolute best experience I have ever had buying a new car. My Client Advisor/Sales Dynamo Melony Svang was awesome. Melony is extremely knowledgeable, helpful, and talented. Her experience and expertise about my new 2024 BMW 530i and my ALL NEW 2025 BMW 330i was invaluable. Melony told me she had the perfect car for me and she was RIGHT!!! Melony made everything easy and comfortable, answering every question and addressing all of my concerns. She is also surrounded with the best support staff in the business; Tim Soeung, General Manager, Javier “Wheeler Dealer” Hernandez, Sales Manager and the Queens of Finance, Sandy Morcos and Gina Alloulo. By making everything flow like clockwork, they made this the most fun and memorable automobile purchase ever. This dealership is on fire, Long Beach BMW is all about EXCELLENCE!!! Thank You again Long Beach BMW for the ultimate buying experience delivering two of the finest cars on the planet.

to finish. The process didn’t take that long, and I couldn’t be more pleased with the service. Gina, the finance manager, was incredibly patient and took the time to thoroughly review all the financial paperwork with us, ensuring we felt comfortable with everything. Adrian, the sales agent, did a fantastic job explaining the features of the car and answering all my questions—his knowledge and attention to detail really made a difference. Their professionalism and friendly attitude really set the tone for a stress-free car buying experience. To top it all off, I got a matching little baby BMW for my niece! It was such a thoughtful touch, and seeing both cars with big, beautiful bows as we exited the dealership really wrapped up our whole experience and made it feel even more special. Highly recommend this dealership for anyone looking for great service and a personal touch!

I highly recommend asking for him if you're interested in buying and new or used vehicle here. The car was excellent, the deal was great and the service was perfect.

great customer service. They were incredibly knowledgeable, patient, and genuinely focused on finding the best vehicle to fit my needs and budget, without any pressure tactics.

I was not a fan of BMW. Probably I wouldn’t get a car if it were not Alan. He made deal and worked after hour to complete the purchasing process. I would recommend LB BMW and Alan if you’re looking for a BMW.

Bertha was helpful as always. Pik was amazing throughout my car purchasing journey and our financial advisor Sam was great.

Deniz, Tony, Sam were all great.

It was a trade in. Adrian was really proactive and exceptional in dealing customers. He got me a really nice price for my previous car and fair addons on the new ones.

Long Beach BMW has consistently had the best pricing. The video from the show inspection was the most through compared to other dealerships. I also did not feel upsold or pressured into future maintenance items. My service advisor, Bertha, was transparent and friendly. An uber was provided for my transportation from/to the dealer. The work was completed by the promised time and in a reasonable duration. Long Beach BMW has gained a new service customer.

Helpful, attentive and patient with my questions and concerns.

it happen with a swap! He was very knowledgeable when reviewing the cloud icons. Sam in finance was delightful and well informed. Pleasurable experience indeed.

me about what I was looking for. They made the process smooth and easy.