Kiefer Mazda

Quick, efficient, knowledgeable & very helpful! Would definitely recommend Kiefer Mazda, Travis & Josiah. Great experience!

Looked at a car around 15,000k. When they came out with the paper work the total was around 16,300k. Of course it was all hidden cost and taxes along with the brake pulse they put on all their used vehicles. Just be honest with people and put that 600 extra into your sticker price and not screw with people when you get them inside. Once we got them to take off the 600 for the brake pulse they wouldn't even negotiate off the sticker price.

I could not be more impressed with the service and staff! Thanks Kiefer Mazda for the best experience you can have at a dealership.

All the typical shady tactics used by dealers are present here. Don't go alone. U will need someone to pull you out the door to your safety! Please please please go to any Portland Mazda dealer. It will be worth a day of your time.

saying something for a used car dealer. Wish I could remember the name of the horrible guy I spoke with but wanted to clean my mind out from this place and experience.

Other than a text with no name attached to ask if I had any questions I have not heard from them. 30 grand is not much to them but a pretty big deal for us. I even sent two replies to a request for a document adding my comments about the car. Again, no response. It would be nice to know they appreciated my business but they seem indifferent.

had stopped working. They wanted $130 to run a diagnosis. After a repeated circular arguments and some patronizing statements by the manager, they agreed to run the diagnostics for free but not until I had to threaten them with filing a complaint with the state consumer protection bureau. Their "diagnostics" showed power going to my radio and clock. However their crack team of technicians couldn't tell why the radio and the clock was not working and the management did not take responsibility. They blamed it on my "xxxxty luck" (their words, not mine). I had to run to a doctor's appointment which the Kiefer "team" could care less about. One star is too generous!

The staff were friendly, knowledgeable, and attentive to my needs and budget. They patiently answered all my questions and ensured the process was smooth and stress-free. The owner's commitment to creating a family-friendly atmosphere was appreciated, and I would highly recommend this dealership to anyone looking for a positive car buying experience.

cautious of. It’s been a while since I’ve been to a dealership ans this place reminded me of why. Make sure to READ everything you sign. They are thinking of themselves and the $$ not you the buyer. All the while it was visiting I didn’t read everything and got a fast one on the amount of 5k in warranties pushed to me. They eventually made it right it was just a huge inconvenience.

pretty bad ones

made the job of filling out millions of pieces of paper actually fun! I will buy here again.

to fix it when it has a so called warranty both vehicles lb es we bought were newer an both ended up with problems I have a fam member who works 4 them fxxxx kiefer

place to my worst enemy they put cars on their lot that two weeks later Transmissions go out of and everything else no no no don't lie here

hired them to install. $3K for the turbo from Turbonetics and another $2K to install it. After a couple months of poor performance, I took my vehicle up to a reputable sports car shop in Portland, only to find out that the turbo that Mazda had installed was used, cracked and causing an exhaust leak. Run away from this dealership!!! They’ll be hearing from my lawyer’s!!!

THESE GUYS TOTALLY SUCK.

was great. I do feel like I was talked into service add-ons that the service center that Kiefer had no interest in honoring. The oil change I received there this past December, they put an oil filter in my vehicle that had no seal so the oil leaked out in just a few weeks. I had to make an emergency stop because I was suddenly out of oil and had someone replace it and refill the oil, which was completely empty. When I took the faulty oil filter into the service center at Kiefer, they implied that either I or the person who replaced it was lying. I did not feel like they had taken me seriously, or were willing to compensate me for their mistake. In the same visit, I spoke with someone in their service center about getting some scratches fixed on my vehicle before the extended warranty I purchased expired. I was told that they would call me back with a time, since only one person does interior repairs, and I never heard back from them. Now I feel like they possibly shortened the life of my vehicle with the oil filter error, and that I wasted money on warranties that they did not honor. This is my second Mazda, but probably my last, and I would not recommend anyone purchase a vehicle from them, and if you do, don't use their service center and definitely don't get talked into any protection packages or warranties.

mazda. I have now purchased 2 vehicles from kiefer mazda, these people are sincere, caring and worked vary hard to get me into a vehicle with a good interest rate and lower payment then my previous loan. Even though I had no trade in do to my car being totalled last month and still waiting for insurance to pay off. As well as all the events of 2020. Trevor, Cameron, dylan, and of course fade you are nothing less then amazing and have earned my trust and business. Thank you again for all you do.

BRAND NEW GRAND TOURING CX-5 AND NOTICED A FACTORY DEFORMATION IN THE GRILLE MOLDING AND BROUGHT IT UP TO OUR SERVICE WRITER BRANDEN WHEN WE TOOK IT IN FOR SOME PROBLEMS YOU SHOULD NEVER ENCOUNTER WITH A NEW VEHICLE. WE HAVE BOUGHT MANY NEW VEHICLES ALL FORDS AND THOUGHT WE WOULD TRY A MAZDA THIS TIME AROUND AFTER OUR FORD ESCAPE GOT TOTALED AND WHAT A MISTAKE THIS WAS. THE BUYING EXPERIENCE WAS GREAT WITH THE SALES LADY BUT EVERYTHING AFTER THAT HAS BEEN A DISASTER. FIRST THEY TRIED TO SLIP IN A SERVICE CONTRACT AND MAINTENANCE PROGRAM DURING F&I AND WE DID'NT CATCH IT RIGHT AWAY BUT NOTICED IT A COUPLE WEEKS LATER AND TRYING TO GET THEM TO TAKE THIS OFF OUR CONTRACT BUT THEY TOOK FOREVER AND WE HAD TO INVOLVE OUR CREDIT UNION TO HANDLE THIS SINCE THEY PROVIDED THE FINANCING AND AFTER 2 MONTHS WE FINALLY GOT THE CHARGES REMOVED FROM OUR LOAN. THEY ARE NOT A DEALERSHIP I WOULD EVER VISIT AGAIN AND I WILL FIND ANOTHER DEALER TO DO MY WARRANTY WORK EVEN IF I HAVE TO GO TO SALEM OR PORTLAND. THE SERVICE IS JUST AS BAD AS THE SALES. WHEN WE DROPPED OFF THE VEHICLE OUR SERVICE WRITER WAS BRANDEN AND HIS ATTITUDE WAS TERRIBLE. HE ACTED LIKE WE WERE BOTHERING HIM OR THAT HE HATES HIS JOB AND NEVER SMILED AND HAD A MISERABLE ATTITUDE. MANAGEMENT SHOULD UNDERSTAND THAT CUSTOMER SERVICE CAN MAKE OR BREAK YOU AND HE IS NOT SOMEONE WHO SHOULD NOT BE IN THAT POSITION. HE ARGUED WITH US AND TOLD US THINGS THAT WERE A TOTAL LIE. WHEN WE GOT BACK TO OUR BUSINESS I LOOKED UP THE PART AT MAZDA AND FOUND JUST THAT PART NOT THE WHOLE FRONT BUMPER AND SO HE SAID MAZDA WOULD NOT DO ANYTHING ABOUT IT BUT HE CALL AND LET US KNOW AFTER I HAD TO GET UPSET WITH HIM TO DO HIS JOB. ITS BEEN 3 WEEKS AND I HAVENT HEARD A WORD FROM KEIFER SINCE EXCEPT FOR A FOLLOW UP CALL TO ASK HOW OUR SERVICE WENT AND HOPING IT WAS A 10 OUT OF 10 AND WHEN I CALLED BACK TO SPEAK WITH CHEYANNE TO LET HER KNOW HOW BAD OUR EXPERIENCE WAS AND HAD TO LEAVE A MESSAGE AND HAVENT HEARD BACK FROM HER IN 2 WEEKS. I DONT UNDERSTAND WHY YOU CALL AND WANT INPUT IF YOU DONT CARE BECAUSE THIS DEALERSHIP DOESNT CARE ABOUT THE CONSUMER ONLY THEIR POCKET PERIOD!!!! I HAVE GIVEN UP TRYING TO REACH THEM SO I JUST DECIDED TO THROW MY EXPERIENCE TO THE PUBLIC AND WARN PEOPLE OF THIS NIGHTMARE. WE HAVE ONLY HAD THE VEHICLE FOR 5 MONTHS. THEY WOULDNT LET US BRING THE CAR IN EARLIER BECAUSE OF THE COVID-19 SO WE WAITED AND THIS WAS THE OUTCOME.SAD,SAD,SAD. IF RAN MY BUSINESS LIKE THIS I WOULDNT HAVE ONE BUT THEN I DONT WORK FOR QUANTITY I WORK FOR QUALITY AND WE LISTEN TO OUR CUSTOMERS AND TAKE CARE OF THEM NO MATTER WHAT BECAUSE I KNOW WHERE MY PAYCHECK COMES FROM AND BELIEVE IN CUSTOMER SATISFACTION ABOVE ALL ELSE. DON' FALL FOR THE 4.5 STAR RATING BECAUSE THEY ARE FROM THAT HIGH OF A RATING.

while car shopping! These guys are caring, sincere, and doing their best to get you what you want. I was shopping for something reasonable and reliable and that's what I bought. They went above and beyond during covid-19 pandemic to deliver respectful and friendly service while making you feel comfortable. Thank you Kiefer Mazda!

After a bad first experience due to some bad communication the sales staff and specifically the general manager Fadi went above and beyond to make things right. I’d be happy to work with him again.

I made an apt with the girl, Jessica, there like DAYS before, text her 4 cars I wanted to test drive. None looked like the stock photos, one got the keys stuck and the steering wheel locked up. Jessica didn’t have any idea where the cars were located on the lot or the cost or the miles on them and one wasn’t even at the dealer.. it was at the body shop! It was a nightmare. They really didn’t want to sell anything! Then to top it off I get a text from them on Sunday saying ‘sorry we missed you yesterday’ 🤦🏻???🤦🏻???

We had the absolute BEST experience buying from Kiefer Mazda.The staff there wanted to ensure that we ended up with a car we would love.

I bought my Mazda 3 there, and have used their service department exclusively. I will always take my Mazda3 there for service, They have a great service department.

I had an awesome experience with getting my car. Fadi worked very hard to make things happen for me as well as my sales person Dylan. Both really kind and had the car picked out and ready when we got there from Albany. Every other dealership said no to me because of my negative equity and very average credit but Fadi worked hard to get me a single digit interest rate as well as affordable payments. So thankful for them and helping me out. Would recommend.

Warning read everything before signing anything . Dont rush it . Horrible experience after the fact . They acted so nice and helpful but if you rush or act excited they will use that. Read all paper work before signing . They dont deduct down payment from car offer that they tell you . You get excited and sign . Then read later to see they have lied and nothing you can do about it . Also watch getting extended warrenty . I was told 2k bought a 100k mile warrenty got home to noticed the paper work said 45k miles instead . Please read everything before signing anything . We made a mistake by just signing away excited with lack of time and ended up paying way over cost from what sales guy was telling us . Our big mistake was not reading what we were signing trusting it was the way sales guy said . In a hurry . We were told they were selling 2016 nissan versa for 11.5k then after we put down 2k they said that price was after the down payment we paid almost 13.5 total liers to get you excited. Please no matter what they say . Read everything carefully before signing anything .

Went in knowing exactly what we wanted, a straight trade of a 2014 Jetta TDI for a 2013 Passat TDI with slightly more miles--should have been simple. Ended up getting a lecture from the manager about how they wouldn't be able to easily sell our Jetta due to the VW TDI compliance issue, so we wouldn't be able to get what we were wanting for it. Turns out the Passat we got is affected by the TDI issue ANYWAY, so that should have been a non-issue. Also, before we went in I had looked at pictures of the Passat (on their website), which had two areas of visible scratches & a dent showing dark underneath (it's a white car). When we looked at the car on their lot, it had been painted in poorly. Kristin told us this had to have been the old owners and they couldn't fix it or otherwise compensate for it...um, no, otherwise it wouldn't have been visible in the pictures you took! Still waiting to hear from them for the bumper replacement we negotiated in!! We worked with Kristin, who was very helpful (until we told her exactly what we wanted)...then her facial expressions changed and she went to get her manager to sit down with us. We were there for at least 4 hours trying to keep our toddler happy while they worked us over. I left happy with the car but extremely disappointed in yet another dealership lying to us. What's the point of a salesperson if you ultimately have to go through the entire negotiation with a manager again?!!

I got a truck there late last year that's had more than its fair share of issues. I would recommend against buying used out of their lot. The sales process was fine up until I mentioned that I was going to be taking the night to think about it, and I would return in the morning if I decided it was what I wanted to do. After saying that, It went from talking with one sales person to being talked at by three people who were pressuring me to sign the papers then and there. One of the sales people tried to make a point by saying there were no trucks like that one within 100 miles, except that the lot literally across the street had the same truck, same year, with 4000 more miles for roughly the same price. Overall a fairly bad experience, I don't plan on returning, nor would I recommend the lot to anyone I care about.

My 2016 CX5 is a tremendous car. Highly recommend it. However, I wish that I had bought it from a different dealer. They told me that the dealer-provided tinted windows are provided with every new car sale, and then refused to deliver. They offered three oil changes as part of the negotiations, and I later found out it's standard with all new car purchases. I needed some information about the taxes paid on the vehicle and called three times for help, and I still haven't heard back. They don't want satisfied customers. They want to make a sale.

Kristin McMichael got me a great deal and a great car, can't thank her enough. It was just what I wanted and asked her for. Thank you so much!

Our experience with Kiefer Mazda was great one because we worked with Kristen McMichael, who made a stressful beginning a happy ending! She is an asset to this company! Because of her we not only bought a great car, she was able to negotiate a good price for us as well! We are very happy!! Also really enjoyed the Finance manager Jesse as well!

Suckered in from there scam on black Friday to look at towable vehicles for a motorhome. Asked salesman what he had and he showed me a Honda, I asked what else was towable, he just ignored me and was xxxx bent on selling the Honda, he went online with his phone and read to me the Honda was being towed reliably. I have owned a Honda in the past and I know they are great cars so we started the negotiation process where they offer nothing for your trade-in and over the hill on price for the Honda. my wife and I asked again multiple times, what else is available that is towable, he ignored us again, insisting the Honda is what we needed. OK to make a long story short 7 hours later we left with the ridgeline. The next day I started doing research on the tow ability of the Honda and found it wasn't towable. So being a working stiff I couldn't take time off during the week to return the Honda. On Saturday we took the vehicle back and told them we were lied to about the capability of the Honda and wanted our old one back. Again to shorten the story, at the end of the day (another 7 hours) we bought our old SUV back by trading in the Honda. They have no conscience about doing the right thing. In the negotiations I offered to let them keep the $3,000 I paid down, to cover there cost of paperwork and would write a check for the trade-in value they gave me for my old vehicle, rejected. They claimed they have put time and material into our trade-in, another lie, if that were the case I should have not needed to replace the battery in the Honda the day after I brought it home, I feel I was lied to three times during my experience. I am a senior citizen and have been honest about everything I do and I expect others to be the same. At the end of the day it cost me $7,000 to get my vehicle back do to there dishonesty. Our salesman was brought in from out of state to help with the black Friday sale, I see now his only purpose was to close on a sale, not to assist customers with finding what they are looking for. They also insisted our old cars loan had already been paid off, our credit union said no payment had been received by Saturday, another lie! Hopefully in weeks to come, we don't discover we have three loans due, instead of just the one. I cannot recommend this dealer to anyone, Very disappointed

We did not intend to purchase a vehicle yesterday, only test drive an SUV because we had never driven one before. After the test drive there was no pressure to purchase, and I was the one that asked what kind of deal they could offer us. The deal they put together was too good to pass up. The SUV was exactly what we wanted and they worked to make it fit our budget. Kristen McMichael was a knowledgeable and very personable salesperson. I am so glad we went to Kiefer to purchase our used vehicle.

Went in looking for new CX-5. After spending the morning there, found the same car for $240 less at Power Mazda and they threw in accessories at no additional cost. Dealing with parts dept, one time told I could get additional accessories at discount from list, next time told I'd have to pay full list price. Many other dealers sell accessories at discount. Kiefer won't match service coupons from other Mazda dealers.

I really enjoyed buying my car from Kiefer. I was hesitant at first, although everyone from the salesmen to the service department were amazing. I would highly recommend checking them out!

I had heard the best promotion of my lifetime for the 1 2 3 promo on the radio. It was buy one, reduce payments on the second vehicle by refinancing, and have three months on both with no payments!! Are you kidding me, like that is the best promotion I have ever heard, and I was hoping, but not getting my heart set on being one of the lucky ones to take advantage of such a deal. So I called, gave my information and explained due to being a foster parent with numerous children, whom was not local and was one hour and fifteen mins away. That me coming down there and doing the norm of sitting and negotiating didn't work to the advantage on anyone's part, and would they be willing to start the process before I got there to see if I was one of the lucky ones. Not only did they not hesitate to say of course we would be more than happy to by my very knowledgeable salesman Jared, but then also called me back and said oh yes we believe that you are able to be prequalified to take advantage of this fabulous super creative (my words) promo and when can you come in and see our cars. I about fell over with the absolute kindness and energy I could hear over the phone from Fadi, and his enthusiasm to get me into the car of my liking and help me out with the entire process of making it easy for me to do so. Needless to say due to no fault of anyone there, I had a hang up with a detail in my car deal, and it became extremely time detailed to correct. And to be completely honest I had assumed and feared that the deal was not on and my bran new beautiful pearl white Mazda 6 was no longer in my future. But I was wrong....(to my delight). Due to the dedicated personal time of all three men including staying late...were my salesman Jared, the relentless help of Fadi and his enthusiastic,outgoing professional personality, staying late night and into the next day, with un-wavered dedication to get all the information he needed to fix this detail, and of our fabulous kind and professional finance manager Jesse. Whom also stayed late and helped with dedicated devotion on our detail into the next day, and also Still managed to have our paperwork ready and waiting for us after hours by the way. Managed to pull off a fabulous deal for us, that I feel most dealerships would have given up on when the detail first came up. I can honestly say if other dealerships were blessed enough to have these employees on their teams, and were to follow the example of how to sell a car the correct way, more people would be willing to purchase a car. I absolutely love, love, love my new vehicle straight from the factory of the four door Mazda 6.... and will not hesitate to send my family, friends and fellow foster parents to buy a car from them now and in the future. I can not thank them enough for everyone's hard work and contributions they did for us to get us into our new car, and make this deal happen. It is truly above and beyond anything I have ever seen.

They were able to get me out of my old car even though i was upside down in the loan and the transmission was shot and put me into a car i have wanted for years. Even with my terrible credit. I didnt feel embarrassed or ashamed of my low credit score and i am in the car of my dreams! Thank you so much!

We had been looking to buy a used car for weeks, going to private parties and dealerships and just couldn't find the right car. Made an appointment with Kristen and she went to work. We started off driving used cars, she would tell me anything she noticed that might be wrong with the car. After driving a few used cars that were over 10+yrs, Kristen found out why I had to buy an older car, couldn't finance another vehicle we already were paying a horrible finance rate and had paid way over what our vehicle was worth already. Kristen went to work, she went and asked her manager if he had any ideas of how they could get us into a newer car and get rid of that nasty payment of our other car. They but me into a 2012 car and we love it. Better yet they got us a better rate and payments. Kristen was awesome!!! She spent most of the afternoon and into the evening with me. I enjoyed my experience and felt no pressure they treated me with respect. I would and have recommend this dealership to anyone

The first thing to know about this sleazy dealership is that they refuse to post prices on their vehicles. Why? Because they first want to get all the information they need to track you and run a credit report on you. Why? Because they want to make you feel like you’ve invested a lot of time, and even more importantly, they want to know how much you can afford so that they can adjust their “special” pricing accordingly. Have great credit or want to buy a car outright? Great, here’s our jacked-up price-tag, “special” just for you! Have poor credit, here’s our outlandish interest rates to enslave you. Want low payments? No problem, here’s an 8-year loan! To be fair, EVERY BS car dealer does the bad interest rates and low-payments forever scam if you have poor credit scores, but at least you know what their initial asking price is. Not so at Kiefer Mazda. Despite the salesman’s repeated efforts at manipulation, I refused to give my personal information and told him that we needed to find vehicles that I was interested in first. I told him my needs: used, SUV, stick-shift, not red or black, under $20k. He said it would be no problem because they had a “huge” inventory. Of the 4 vehicles he showed me, 3 were black, 3 were over $20k, and 3 were automatic. No, no, and no. The ONE vehicle he showed me that met all my requirements was a 7-year old, Kia Sportage with 95,000 miles. I immediately found comparable Sportages on my smartphone at other dealers. They were asking between $7k to $10k, but no prices listed at Kiefer Mazda. It was ugly and in mediocre shape, but I was getting impatient, so I finally told my salesman that I was ready to buy this thing outright, if the price was right. He played the standard BS line “I have to go talk to my manager” to "find out" the price. He comes back to announce my “special” pricing of $15,995. That’s right, about $8,000 MORE than other Sportages with similar miles and details. What a joke. I say, “no,” and indicate that we’re pretty much done. My salesman still had one more trick up his sleeve, so on the way back to the main building he says, “Oh wait! I have the perfect vehicle for you. Wait here, and I’ll go get it.” Fine, whatever. A minute later he pulls up a black, automatic, Nissan Xterra that he says is $22k. I tell him it’s the wrong color, wrong transmission and at the wrong price. He ignores this and does his best to show me the vehicle ("ooh, look, it has a first aid kit"). And now he's practically begging me to take a test drive (because he doesn’t want to “get in trouble” with his manager). What a load of garbage. I decline a pointless drive. It’s a no go. Salesman finally realizes I’m not stupid, but he still has to give his manager the opportunity to spin me. So the manager comes out, and you won’t believe this, he tells me that he knows the Xterra is a little out of my price range, but it won’t matter if I finance at 4.9% (which is a crap interest rate for a car, by the way), because… wait for it… “You won’t take as big of a hit if you finance it rather than buying outright.” I was blown away at this manager's stupidity and scarcely even knew how to react. Who believes this sort of anti-math? How many suckers have believed this outright lie? What a scammy, deceptive and incompetent dealership! Good bye, Kiefer Mazda of Eugene.

The lady who showed me my car and took me on a test drive was awesome. Getting my car fixed even with a warranty was not so awesome. Real main seal was leaking. My mechanic said go get it fixed right away. There mechanic said its fine and they fought me to fix it. I've been in there 3 or 4 times to there mechanic and all they ever do is look at it.

These guys tend to con you and tell you things to run up the price of vehicle. Paid 15k for an advertised 10k car..Wouldn't let me out of deal.Claimed it was too late ..Engine was knocking next day..replacement took a month then I took it to another dealer and they claimed the fuel rail was leaking. Also ran like crap..I reset the computer and ran much better. You think their mechanic would know this. Very unreasonable finance guy working there. All I wanted was a different vehicle or my trade in back..No Way...They said my trade in wasn't worth anything.gave me 1500..Put it on the lot for over 7k..WTH....Pleas be extra careful dealing with this dealer...Not very likeable people....

1) Customer Service: Went in at 3:30. Made to feel rushed. After purchasing vehicle sent TWO emails which were NEVER answered. 2) Buying process: Bait and switch. Car advertised had many more options than did the actual vehicle on the lot. Lame excuse given. Also advertised 0 interest but was given 2 reasons we couldn't get it. After returning home and investigating, found what we were told was not true. Finance office built extended warranty into the payment and never did give us figures how much it was. Just acted like it was "free" and included in our negotiated purchase price. Shady business practice. 3) Quality of Repairs: Not really repairs but these didn't really fall into a category. Low tire pressure light was on and tires read anywhere from 23 to 26 lbs. pressure on the instrument panel. When questioned salesman said pressure was fine, it had been checked, and did I think he would let us drive an unsafe vehicle off the lot? He advised us to call a Nissan dealer to have them walk us through manually turning the light off. Went to Les Schwab when we got home. Tires were all low, being between 9 and 12 lbs. under the recommended 35 lbs. pressure. After driving the vehicle for 10 minutes at correct pressure, the low tire pressure light went out! Inside windows of vehicle were smeared with a greasy substance as if they had been cleaned with a cleaner not meant for windows. We are still trying to get them clean. First morning after purchasing the vehicle, it would not start. Salesman had switched out batteries and cables were not tight. And no, we would not recommend this dealership. Extremely disappointed in all the above and would never give them our business again.

I have purchased vehicles over the past 40 years. I had a great experience with Kristin McMichael. She was friendly, knowledgable and made you feel that you had someone looking out for you. The process at Kiefer Mazda was transparent, low pressure and straight forward .

Purchased a used vehicle from this company. Really excited to get the vehicle. First I had to put up $1500.00, then had to have costs added onto the loan price to cover the payoff on the vehicle I traded in. So this vehicle I purchased cost me $5000.00 more than the price on the window even after I gave $1500.00 down. As it went we drove the vehicle home and the same day the engine knocked really bad. They said to bring it back and they would look at it. I drove it back, with the engine knock, and they said YES it was really bad. They said there was nothing they could do because I never purchased the Used Vehicle Warranty. So I decided it was leave it set there or go across the street and find another vehicle to purchase. As it went some there calmed me down and said they would see if they could help. BULL...All I wanted was to get another vehicle or my trade in back. They wouldn't do either. They said it's yours and you bought it as is. After almost 3 months of BULL I got a used motor with many miles on it, I got back Apx. $900.00 of a payment I paid to help offset the engine costs and another bill from my local dealer where I took the vehicle for PROPER repairs that Kiefer Mazda mechanics didn't know how to make.I tightened quite a few bolt that they also missed I get NO reimbursement for the cost of that. They claim they are there to help and keep customers satisfied but it's really not true at least to me it's not. My suggestion is NEVER take your vehicle there for repairs if it's not a Mazda. If I could do it all over I wouldn't even go to this dealership. They act nice and all but that's what car dealers do. I learned two things from this dealer. Never buy a used car and If you do forget the vehicle warranty because FRAUD overrides any Used Car Warranty...

I love my Tahoe and I truly believe if it wasn't for Kristen who went out her way to make it happen I wouldn't purchased a a truck from their lot. She jumped many hurdles to make everything right for us. What started out as a bad experience (nothing to do with Kristen) turned out ok. Thank you Kristen I will send people to you anyday .

It has taken me a month to write this, 1) to allow my emotions to dissipate to a degree and 2) to come up with a concise way to communicate my experience. The condensed version of my story is that there was a manufacturing issue with my brand new Mazda 3 (2014); this issue occurred within 2 weeks of purchasing my car. If it were not for Melissa, the service advisor, I had a case to take legal action (and would have felt forced to do so). I will not out of respect for myself and my idea of professional behavior share the disrespectful comments that were made to me (and my father) by the general manager and the sales manager but I will ask these individuals one thing: if your parent, child, or loved one were treated how you treated me, what would your reaction be and how would you feel? Perhaps you would think nothing of it and if this is the case, this is the exact opposite of any type of place I will give my future business. This is the first new car I have purchased on my own and it will suffice to say that all of my being wished I could return my car as your staff transformed it into a symbol of me condoning disrespectful behavior and absolutely horrible personal treatment. I would warn potential buyers against purchasing a car from Kiefer Mazda and if you are a parent seeking to help your child purchase a car, please think twice. My parents felt worse than I did (and I was hard to beat). I wish I could communicate my whole story here, truly I do. If this somehow is removed from this page, I would like your dealership to know that I will be sharing this post with my family and friends in the greater Eugene area. I am an avid member of my church community in Eugene and have previously taught at the University of Oregon. I am not pompous in any way about these facts but I use them to illustrate that I have many people near and dear to me in the area and I would never wish this experience upon them or anyone.

Talked to Joe on the phone regarding a 2011 Chevrolet Camaro SS they had in stock on the internet. Decided to take a drive down and look at it. Not only did I get a good price on the car, which was in spectacular shape, but they gave me a great price on my trade-in. The whole process took less than 3 hours from start of visit to driving off the lot with my new Camaro! Fadi was superb in securing me a great rate on my financing, even with my somewhat less than par credit. In fact he called me back the next day to say he had found and even better financing deal. Thanks again guys for the best dealer experience I've had!

his customers and employees shine through with his personality. His commitment to his customers are apparent in all interactions

not give me what i wanted. I came here very friendly service and they listened to what i had to say. They had patience with me as well. Even though i could not find the car i wanted here they were willing to get one from their other dealership and bring it back and sure enough i got the car.! Yes car dealership's take a lot of time but well I was waiting they made me laugh and i had a great time here! I really recommend this lot to anyone. I give it 5 stars!!!

payments by getting a new vehicle. The staff was super friendly and happily worked with me to find the right vehicle and affordable monthly payments. They were able to get me a great vehicle with the exact monthly payments I needed. I drove home that same day in my new certified pre-owned 2011 mazda 2. I will definitely be going back for when I purchase my next vehicle. I would recommend this dealership to everyone!

finance guys are awesome.{We love Fadi he rocks} My wife and I had a great experience shopping for our first car through Kiefer Mazda. That being said, I am not at all happy with the service department.{Trip one} I took my vehicle in to have some warranty work done which seemed easy enough. A tech checked my vehicle and told me I needed some transmission cooler lines and that it was going to be covered on my warranty. Also I had a blown rear strut and the tech thought that maybe my warranty would cover that too. I did not have the deductible that day so I set up an appointment for a few days later.{Trip two} On the day of my second appointment I arrived on time and soon I was waiting in the waiting area crunching on popcorn. After about two hours I got my keys handed back to me and I was elated that my transmission lines were fixed. I went to the service desk to pay my deductible and that's where my happy feeling went away. The tech informed me that none of the parts were covered and as a consolation prize he had my car washed. I was very confused at that point. Why couldn't the tech have told me my warranty didn't cover the service I needed the first time I was there. No instead I was lead to believe it was. I took time off of work to make the appointment and all I got was a car wash.{on a rainy day} As far as the rear strut, I knew it wouldn't be covered because its a wear part. The transmission cooler lines are not a wear part, and I would think my limited warranty could take care of that. Anyways, went to the parts store and 41 bucks later and 30 minutes of Robert Conlon's time from Stop and Go-Clutch and brake and it was fixed. I guess I'm just trying to say stop wasting customer time by not telling them immediately that service isn't covered under their warranty. I'm so not impressed, this is dirty poker guys