Kendall Ford of Bozeman

we spent pretty much an entire day at the dealership the first couple of trucks we selected to drive wouldn’t start (brand new) we found one made the deal. Asked for the tool box to be transferred to the new truck, this didn’t happen without them putting several scratches in the bed of the new truck and not securing it. Didn’t know this until we drove off the lot and tool box started sliding around. They were also supposed to remove the front chrome brush guard (didn’t happen that day), because of time. The contract was also messed, they never put my wife’s name on the contract it had to be sent back to be redone, The brush guard was removed at a later date, I stayed in touch with the salesman concerning picking it up. We live on opposite side of Montana so me going to pick it up isn’t a 1/2 hour task. After a couple failed arrangements I made to have it picked up failed. The salesman stopped communicating with me. So I made another arrangement to have it picked up, when I called I was informed that my $1000 brush guard was thrown in trash. Never once was I notified they were going to throw it in the trash. So this has not been a pleasant experience buying from Kendall Ford of Bozeman, Mt. I’m still waiting for the manager to call to discuss the situation. the salesman told me he was going to. Guess just more shifty salesman talk I sent message to Ford Motor Company also with my concerns Frustrated Disabled Veteran with 21 years of service

Reached an agreement and love our new Ford Expedition!

my truck in one day! Thank you

Kept me up to date with my vehicle status and answered all of my questions.

Service performed in a very timely fashion and they delivered my truck back to me.

I was not really looking to buy this day but he found me the perfect car. He showed how to work all the bells and whistles and didn't make me feel as if I was dumb. Thanks Tom

with the sales person. I had Tom sorly did a great job.

John was a pleasure to work with. Answered all questions, was extremely informative, and helpful. It was a great experience for my husband and I. We were glad we decided to go to Bozeman Ford.

Nope- that is the title of the department, but doesn't exist. Told vehicle would be diagnosed the day and time of the appointment-- Vehicle has sat there now 2 weeks without even being looked out. Patronizing shrug of the shoulders when I try to get traction to have anyone even look at it. This has been the pattern every time I have used their "service" department. infuriating. Like Fords, but will never purchase a vehicle here again.

Very poor communication. Had vehicle for whole day and was told at 4pm that they weren't able to look at it because they were busy. Service rep couldn't understand frustration, and didn't really care. Not able to reach service advisor as voicemail was full. I would never go back.

We have purchase 2 fleet vehicles within the last year and we cant get them fixed. Waited for over 7 mos for a part they supposedly ordered, never heard anything so went back in to ask what was going on and were told we didn't come back in so they sold it to someone else... how would we have known to come back in if we were never told the part had arrived?? Took another fleet vehicle in after being on the road for 3 mos. with a noise in the front end. Took the Service guy Jake for a ride to show him what it was doing and he said the front shock was blown, its a known problem. Said he would order new shocks and here we are 4 mos. later and nothing was ever ordered. Now they expect us to bring it in and leave it for 48hrs?? In what world does that make sense?? Drop off a business vehicle for 2 days and lose all that work to diagnose a blown shock... I will gladly go out of my way and take all our Fleet vehicles to Denny Menholt Ford, they are much more accommodating to Commercial Customers.

ready, very happy with our truck and our choice. they also dealt with me on the price of dealer mark ups for the lift and wheels and tires and misc upgrades to find a happy place i could accept and they could. we are happy

Kendall Ford in Bozeman. My salesperson has been very helpful, informative, a joy to deal with. Terry C. I have only two issues that were less than great. My financial end of it was not handled well. And there was an issue with the truck that required a repair. That took 5 weeks to resolve. My sales person made sure I had a vehicle to use in the interim.

When making a large expensive purchase you want knowledgeable sales people and thats exactly what Kendall provided! Thanks so much for a perfect buying experience! Terry & Felicia were wonderful!

My salesman Terry did an outstanding job in making my experience pleasant and expedient.

The work was done in a timely manner and to my satisfaction

Answered questions and did service very efficiently. Great experience. Got me in and out

Stewart the salesperson even offered to bring in his personal vehicle for me to test drive because they didn't have any Broncos available to test drive. The purchase was quick and painless.

! Quincy was a great salesman. I would definitely recommend him to my family and friends!!

Ford. It took longer than expected for the vehicle to be built and shipped to my dealer, but that is obviously Ford’s limitation, not the dealer’s. Once the vehicle arrived, Tom Story was efficient and professional. He went out of his way to ensure my truck was ready for pickup the evening of the day it arrived. He knew I was leaving town the next day and wanted to help me out. I appreciate that. I hope that my experience with the dealer handling potential future mechanical issues, etc., is also a positive one.

Very friendly, knowledgeable and a joy to deal with. He knew the vehicles and a great deal of how they functioned. He made me feel welcomed.

Everyone communicated well and all of my expectations were met. Terry Cuddeford was terrific to work with and made sure I knew how to use everything on my new Explorer

Purchase of the new maverick was a easy and the truck is awesome

Everyone was so very helpful and so pleasant to work with. Oil change got done in the time promised. Very satisfied!!

I highly recommend kendall ford. Josh M was our salesman and if your looking for a new or used car I recommend you give him a call. Its not often a salesman exceeds your expectations. Josh did an amazing job and was honest through the entire process. I will be back to kendall ford! Great job guys! This is how car buying should be!

21. from “Brendon”. at Kendall Ford. I Haven’t been able to get him to return phone calls, emails, or texts. Worst experience I’ve ever had trying to purchase a vehicle. Will be buying a new pickup this year but not from Kendall Ford.

Cali dealer offered me 40% more 1 month later.

Willing to answer my questions. I am a woman and not always sure about technical terms and made it a good experience.

courteous. My salesman Joshua was very well informed about the Process and did an excellent job.

treat you right, bought a Ford F-150 and was were happy with the people at this dealership.

No sense that I was being run around or swindled.

definitely on top of things. Great buying experience overall.

bs.. Patrick was great to work with.

I am a retired owner of a ten bay Napa Auto Care Center employing five ASE Master Techs so I am fully aware of just how tough it can be at times to keep your customers happy. As a customer of your dealership for over three years now I have watched your team in the Quick Lane and the service department struggle with all of hardships forced on them by the pandemic. I just wanted you to know that as a customer, I have always been delighted with the professionalism and dedication to customer service exhibited by your staff. But most importantly, I just want you to know how impressed I am with Ben. (Jake does a great job as well) Ben bent over backwards to get this problem solved all the while dealing with the intense pressure and stress caused by a severe staff shortage and all of the other problems your industry is struggling with at this time. Please give Terry and Ben a pat on the back for me. I would not consider going anywhere else for my automotive needs. All the best, Jim Shotwell, a customer for life.

were knowledgeable of the vehicle and it’s history, and they we’re very transparent with issues (though practically none and minor at that). I have purchased one other vehicle at a dealership before and that one took much longer. The process they had in house here was very quick, all of the documents in order, no confusion, and very little waiting. Even though I live several hours from the dealership, I would go back and work with them in the future should I want or need another vehicle.

my 6th vehicle purchase with the dealer, all good.

to inventory and service!

we took our new car home.

Salesman found the vehicle I wanted and got it for me! Will buy again from Kendall Ford.

was a 10 percent off for the works service which I didn’t receive

courteous and professional, along with a personal touch that is really nice. Everything was done in a timely manner. Would definitely recommend.

Reasonable trade in and they came in under MSRP

impossible for me to get my truck serviced, so I have switched to Billion for all service.

intent was to trade in my 2013 F-150 this fall. However due to a mechanical failure. no rental vehicles and lack of inventory ( welcome to 2021 ), Sales Representative Terry Cuddeford, The Service and Parts department personnel allowed me , to drive off the lot in my 4th F-10 purchased from Bozeman Ford.

Bozeman Ford Lincoln. Although I had called months in advance to reserve a Ford Explorer, I was notified only a couple days before our trip (and only after I called to confirm, again, that we were all set with our rental) that they had, "double booked" the Explorer and that I would be given a comparable vehicle. Unfortunately it wasn't comparable. It was smaller and it didn't have a third row which I really needed. On top of that they charged me more than what I was originally quoted. Their lack of organization skills and their mediocre customer support should have been a sign for me to rent from somewhere else, but given the state of the rental market at the time I didn't have an alternative. Fast forward through our trip and I end up having a minor fender bender with a tree. Upon turning in the vehicle I made them aware of the damage and over the subsequent days I was in communication with the body shop about the cost of the repairs. Because I was from out of town, and I had rented from a dealership, I had no option but to have the repairs done by their body shop. I knew the repairs would be expensive but $3,335 seemed excessive given the damage, but again, as an out of towner, I had no choice but to pay what they asked and move on. I paid for the damages and thought the issue was resolved. Four weeks after I had paid for the damages, I received a call from the body shop saying that because they had continued to rent the vehicle out to other customers they were just now getting around to actually fixing the vehicle. They explained that upon further inspection they needed another $1,037 to fix another issue they had apparently not seen four weeks earlier when they had assessed the damages. Naturally I pressed them on how they could be certain that what they were looking at was caused by me, because, again, they had continued to rent out the vehicle for 4 weeks after I had turned it in. With no proof, they insisted it was still my problem. Again, because we are out of towners and traveling to Bozeman, hiring local legal counsel, and all the other costs associated with fighting this battle with them would have well exceeded the $1,037 they were asking from me, I begrudgingly paid the amount. I don't know what it's like to purchase a car from Bozeman Ford Lincoln, maybe their sales team is great. However, I do have experience working with their rental department, their bodyshop and their "customer relations" team. There is a high probability you too will ultimately come to feel exploited, taken advantage of and just generally disregarded. You are not a customer, you are a transaction. No one seems to care about providing decent customer service. That, unfortunately, includes the General Manager. My wife sent a very kind email to him asking for a simple phone call. When she did not receive a response, she followed up via email and still received no response. His voicemail was full. It’s very disappointing that the GM could not be bothered to even speak with us about this situation. Please consider taking your business elsewhere.

specs I wanted. Did what he said he was going to do and more. Transaction went smoothly. Truck was delivered a month earlier than expected. All is good.

wanted. It is a great pickup & I am completely satisfied. The dealership was very gracious in dealing with me. Great dealership!!

Lincoln gave us the run-around for over a month. While post-Covid, we understood parts are hard to come by, but it took our car over a month to be repaired. Actually, as I write this, they still have our car, stating that it can not be repaired because the tech who took the car apart is now at school, and they do not allow other techs to work on vehicles. We have not been offered a price reduction, nor will they give up a complimentary car to replace the car. We will never take another car to this dealership if we ever get our car back.

wife after a wreck that totaled her 2020 Edge with only 2900 miles on it. Gary was efficient and fun to work with.

dealership. Tom Story was beyond helpful and not pushy in any way. I so appreciated his kindness and willingness to go beyond what I could expect, to provide a workable purchase. I am so impressed and grateful. Peter was very helpful in our closing session. He and Tom are a superb team. Thank you to them both!