Jay Honda

transition took place. My salesman was excellent and the financial dealings went smoothly.

clearly explained the costs and any options.

Always accommodating and helpful to customers

He made the whole experience painless and enjoyable. Truly great service

Service was completed as asked. Advisor was friendly, courteous, and informative

explained everything. Audio pic was good from tech! Very pleased with with time it took. Took in 8:30 and picked up at noon!

abreast of the status of your vehicle

Max Gordon made this experience a Smooth Process. Just overall AWESOME!!!!

with. Took the time to understand my concerns and addressed them.

found comparable listings nearby.

He kept us update on the progress of my daughters 2014 Honda civic and repairs needed.

Great service, all work finished in a reasonable time. Only place I trust with my car.

Made the process easy and understandable. Worked with my financial situation

allowed me to leave the shop with a VERY audible problem with the back brake installation! They reported taking car for test drive prior to releasing vehicle to me if that is the case they had the windows up and the radio on. My untrained ear immediately picked up on a problem! I should have turned around immediately but wanted my husband's input. He drove it and IMMEDIATELY sent me back to Honda Service. Service found one of my new brake calibers was faulty. The problem was corrected. Mark my long time customer service representative provide his usual outstanding service.

guests that were at the dealership at the time.

Was teated well by staff.Was helped with a loaner car to get back and forth

And then when trying to fix it delivered it dirty again to our house. We finally gave up and took it the third time. Great vehicle, just dissapointed in the lack of care from the dealership.

He was delightful. We had a great conversation. I would definitely buy from him again.

Val was very helpful through the entire process. I never felt ‘pressured’. I got a great deal!!

kind, knowledgeable and willing to assist in any way they can.

12 years. July 3, 2025 my HRV neede to be towed to Jay Honda. They took a look at and showed me a small dent.. i am talking the size of my fingertip dent and proceeded to tell me to call my insurance and make a claim because that is the problem that caused my vehicle to be damaged and not start. The service manager screamed and yelled at me for 15 minutes because i asked questions about how this small dent was the cause of my oil coming out of my car. Robert was very rude and basically told me i am responsible for the damage. I am so disappointed with this incident. He was so hostile towards me and the worst customer service I have seen in there

service. Appreciated Chris staying on top of the accessory installation and staying a little after close to walk me through the vehicle. Thanks!

professional and truly cared about what I was looking for and my budget. Highly recommended.

Made me feel at ease buying my first "newish" car. And went above and beyond

His manager was pleasant also. I don't think there should be a word minimum when completing a survey.

1992, 2001, 2009, 2014, and 2021. I reported a problem to the service department (this should be well documented in the vehicle history notes) while my current vehicle was under warranty and was ignored/dismissed. The mechanic simply turned the car's wheel in front of me and said it did not make a noise. I don't think the vehicle was taken for a test drive, and I was not told that I could purchase a suspension evaluation to get a diagnosis. Now my car is just out of warranty, and I am told it needs $4,000 in repairs due to a binding steering rack. I opened a complaint with Honda corporate. If Honda does not make this right, I will sell my car and never buy a Honda again. On a positive note, service advisor Ty is excellent.

technicians. Highest recommendation 👌. I appreciated the text video review and a car wash to boot,

Follow up with me after service. Continue to be helpful

knowledgeable and made sure that the noise was gone .

day I called for an appointment, including a couple of recalls on my car. Ty did a great job of setting expectations on how long it would take.

Jill was on time. Thanks.

Carl and Kenny (Gomer) make a great team. Highly recommend

Friendly people very concerned that everything is perfect with your new car experience!

Always good service and no surprises. Thank you Jay Honda

as we hoped. Justin was very respectful of our position and spent the time with us allowing us to get a fair deal. Ira the Finance Manager worked well to get our loan approved and described different options for additional coverages without any high pressure tactics. It was nice to feel that people are being honest, which sometimes is hard to find when going to car dealerships.

Service is great especially video. Took too long 2.5 hours for oil change, tire rotation and brake maintenance.

Wait time reasonable. Clean facility. Could be better with followup

years, and I always go back. The sales and service departments have great personnel who respond to all of your needs with courtesy, kindness and professionalism. The people are great!

He explained everything in a professional manner, and the mechanic did a great job! I was very impressed with the whole operation.

and polite. Had my car back within a couple of days.

great experience working with Dane. He was the best! What stood out the most was that he wasn’t pushy at all, which made the whole process feel so much more comfortable. He really knew his stuff, but more than that, he was personable and easy to talk to. It honestly felt like I was car shopping with a friend. Even though he’s young, I think ALL salespeople could take a page from his book. His approach was genuine, low-pressure, and super helpful. If I ever buy another car, he’ll be the first person I call. If you're heading to Jay Honda, definitely ask for Dane!

Ty is very professional. The service is excellent. Ty is very polite and kind.

inspection points on the website. The video from the car inspection was great.

They did not make me feel like they were out for a sale, but rather because they cared for the general well being of the vehicle.

forgotten. I was surprised I , Jay Honda usually are more attentive

past 20 years. The service and staff are great.

07 for 1 tire! Had to have it, so I bought it.

I have been coming here for years. Happy with my crv

investigated and resolved. Tire repair was made.

him. Thank you