Hyundai Eugene

Hyundai dealer there to get service. The Hyundai dealership in Eugene is not supportive of customers. They do not return phone call, they are extremely hard to get a hold of, they do not follow up after a sale ...personally. Rude on the phone when you do get them. Not the kind of dealership I personally want to deal with. Sad.

during negotiations, then can only offer a higher interest rate after you are in the room to sign paperwork. Absolutely not a company I will be working with in the future

VIN number on the frame for a so called "theft deterant". Even though you didn't want it or asked for it and it boldly states in the paperwork it is not required for purchase or lease of the vehicle, they will not remove the charge. They say it's on all their vehicles, so I say shop somewhere else unless you want to spend an extra $450 for nothing. It's the new money grabbing scheme for dealerships.

looking online we came across a great deal at Sheppard Motors Hyundai in Eugene Oregon. We contacted the dealership and dealt with a salesman by the name of Jose Sanchez who was very professional and friendly. We drove to Eugene from Salem and Jose met us at the front door with a smile and laid back positive attitude. We are both a bit of a smartass and Jose was able to join in a little while staying professional. My wife really stresses about car shopping so this made it so easy and made her comfortable. The overall experience was great and I would recommend anyone to go in to Sheppard Motors ask for Jose he will treat you well and help take the stress of buying a car away.

Many thanks for the amazing service and the long distance assistance making a clients dream come true.

This review is accurate and states the facts. We purchased two new Hyundai cars (Santa Fe and Kona), October of 2021 from Kirkland Hyundai. Around 6K miles on the Santa Fe I called Sheppard Hyundai for service advise. The service department could not tell me at what mileage I should bring in my Santa Fe for its first scheduled maintenance. But we did bring it in for its first service right around 6K miles. I waited all day for a phone call, letting me know the car was ready. Finally I called and was told "Oh yeah, its ready". I picked up the car, drove home and then noticed the blemish that was on the drivers side front rim, was still there. Which indicated the tires had not been rotated. This is part of the regular maintenance. I complained and indicated in no uncertain terms that a customer trusts the service department services the vehicle correctly. They never offered to rotate the tires. A few months later my wife takes her Kona in for its first service. Guess what, Sheppard Hyundai service did not rotate the tires on her car either. Again I complained - no offer to rotate the tires. Around 10K miles on my Santa Fe, the front brakes started to vibrate under braking, which usually indicates an issue with the rotors. Not trusting Sheppard Service I went to Les Schwab. They looked at the front brakes and indicated that yes the front rotors need to be either replaced or resurfaced. Parts were not available via Les Schwab. I went to Sheppard, and after a bit of a run around, me calling to Hyundai to complain, Sheppard Service indicated the rotors would be replaced under the 12 month/12K mile warranty. Took my car in for the brake repair, only to be told the rotors would have to be ordered. Should be ready the next day (Friday). I receive a call from Sheppard Service on Friday, indicating the rotors had been replaced, BUT Sheppard Service had damaged the front passenger rim and destroyed the tire. A new tire had to be ordered. I asked what they were going to do about the damaged rim. Only then did they offer to bring in their "wheel guy" to repair the otherwise perfect rim. No offer for a rental car. So I'm without a car for 4 days. I pick up the car on Monday, new tire and an OK repair job on the rim. There is some runout where the repair was made. A slight depression. So the rim is not in the same conditions before it was damaged by Sheppard Service. The only good thing that came out of this repair, was that a TCU update was applied, and now the TCU/DCT shifts are smooth and not so jerky. I did call to Sheppard motor to indicate that the software update did the trick. What did they tell me, "hey can you give us a good review". REALLY? They damaged my car, applied a software update to the TCU, and they want KUDOS? And now to top it all off, there is a droning sound that comes from the front of the card at speed above 40MPH. Is it the new tire? Is it the new rotors. Is it because the pads were not replaced along with the new rotors. (I called to a few brake shops and they ALL indicated that yes, when you get new rotors you replace the pads - Never put used pads on a new rotor). I just don't understand how a service department can be so inept. Is it due to the fact that all warranty work, service is to be done at a Hyundai Service department, and they are the only one in town? I was scheduled to take my care in today to see where the droning sound is coming from, and what do you know........... Sheppard Service called and said they had to reschedule to next week. What a load of crap.

Traded my vehicles in on November 11th and by November 29th they had not completed the transactions and the payments on the trade-ins were withdrawn from my account causing insufficient funds. My new loan was funded on the 17th but they couldn't be bothered to get it to the credit union. In response to this they told me "sorry" and here's a lousy $14.00 to cover your fees and expenses. I'm old and have bought a lot of cars and this is by far the WORST customer service I have ever received. I would give negative stars if I could. Buyer beware!

place in response to a recall notice. She had. 2013 Elantra worth about $1000.00. They told her she needed maintenance, and proceeded to give her an oil change and a transmission flush to the tune of about $1100.00. They obviously picked their victim as shortly after this incident it was necessary to take my mom´s keys. There was absolutely no reason for. transmission flush, for which they charged in excess of $600.00. These people are unscrupulous and dishonest… I recommend staying way clear of this place.

trouble codes that needed warranty attention. On my first diagnostic appt the agent told me the car would need all day for the repair. He also said there were loaner cars that might be available and there was a shuttle service. On the days before the repair the C-19 restrictions were increased so I did not want to use a shuttle because we would have to be in the small space risking each other’s health. when I arrived for the appt the new agent said the repair is quick so it should be just 2-3 hours. I mentioned the previous estimate. He said no it won’t take that long. When I asked about the loaner another employee joined in saying “we don’t have loaner cars” and pointed me to the shuttle. 4 hours no word. 5 hours still no word so I walked to a local restaurant for some lunch. 6 hours and still no word on when the car will be ready, no status updates, nothing. I can’t decide which says poor customer service more than over promising and under delivering, giving vastly different expected wait times, leaving a customer in the waiting area hours beyond the estimated time without a status update, or lying to customers about available transportation. Still waiting... but the employees are having a good time chatting. Waiting

We were contacted that a car that was on "hold" for two weeks was now available. I arranged financing and made a 4 pm appt to sign paperwork. Salesman called while I was driving over and said they sold it to someone else instead. Salesman never had asked for a deposit, nor put the car on hold, just sold it to someone else who did not have a day job..

a car and a few weeks later I heard something funny whenever I pulled in and out of a driveway. Took it in dropped it off and they called me the next day saying they needed to keep it another night. Then I heard nothing at all for 3 days until I called them asking about my vehicle. After multiple phone calls they finally told me it was ready. When I went in I was told the part was ordered and it would just be a couple of days and they would call me to schedule an appointment. 2 weeks later I called them again and talked to the Hyundai service manager. He took my number and said he would call me right back in just a couple of minutes. Still haven't heard anything 2 days later. I can't get my car fixed here!!! It is ridiculous and I've never been at such a loss as to what to do. I have never been treated like this at a dealership service department before just NO communication and NO help at all. I wish I had never bought at Sheppard motors and I will never deal with them again. I'll have to try Kiefer Mazda and see if I can get help there.

car at Sheppard Motors and would recommend the dealership to others interested in buying a car.

Luis Reyna was very patient and externally helpful. Edgar had great input and a very positive attitude!

I will gladly recommend my friends to drive the 174 mile trip to Eugene. It’s worth it. They gave me the best price around.

Mileage was good and it was comfortable. Was good on price since I was going to trade in my 2010 Dodge Charger that had 138000 miles on it. Well I drove a 2010 GMC Terrain. I decided to get it and the price was supposed to be $9300 with all the fees included and for my car. Well they low balled my car for $2500 when they are selling it for almost $9000. Told me I was 4th owner and actually I was 3rd owner. My car was in great shape. I also paid $7000 cash. So you would think I wouldn't have a loan. Well I do for $2548.00. Also the wheel started shaking the next day and the salesman said take it to a shop. No. You should have your guys look at it and see what's wrong. I had to get a hold of the manager to come back in. I should not have to pay the loan. I will never go nack there to get another vehicle.

answering all of my questions prior to my visit to the dealership...via text as I requested. Our time viewing of the vehicle to driving home in the vehicle took less than two hours, which was very much appreciated. Overall, my family's best car buying experience.

mi. I was told ,my car, which I love passed all the check points. I was so pleased with the young man who helped me. He was very helpful and answered all my questions .I am very pleased with your great customer service. Thank you.

light” came on...I didn’t want to spend a lot of money on service but I’m driving to Arizona in a week...so Nick encouraged me to do the ultimate 40k mile service. I was skeptical- they checked and replaced everything possible. Replaced all filters, fluid,& flushed systems etc...I still had my doubts. Until I drove it home and drove around town this weekend- my car runs and drives like a dream! it’s like new and spotless too! I’m glad I did it and I recommend this service and especially Sheppard Motor’s to anyone! They are trustworthy, competent and personable. Your in good hands with their entire staff! Thank you!

Ross was fantastic to work with. He was Very knowledgeable and helpful. I would buy from Sheppards again without question.

appointment time by email. Got to my VW immediately -- no waiting around. Thorough service, affordable, and I am definitely a satisfied customer.

departments, sales and finance. Our needs were meet. Excellent, courteous, knowledgeable and efficient. We are very happy with our car

the entire process. We went thinking the process wouldn’t be complete until another day at least. We are happily on our way home in our new car.

to finish. Very pleasant to work with this dealership,very respectful and professional people. Thank you making purchase my Volvo very smooth. and easy.

the time to explain what needed to be done and what future service will be needed. My car was serviced in a timely manner as well.

guided through the process well, but it would be nice to shorten the paperwork time line

helpful-Thankful for the courtesy car. There was no charge for the repair. Would recommend the service department.

vehicle off for service. Good communication. Fair pricing. Quick, easy, and painless. Service writer was helpful and responsive! We’ll go back

promised timeline. The only reason I'm giving 4 stars is because I didn't get a copy of the work order when I took it in; however, they completed the work I asked them to do, nothing more, nothing less.

Jason Beasley was very professional and helpful To me. Would highly recommend him to other Customers. Service Dept. (Luis) and business manager (Charlie) also we’re helpful and answered all my questions. Overall a good experience.

When I take my Volvo in for service, I have confidence in the quality of service they provide. The work will be done right and within the timeframe quoted. Always considerate of my time.

Tom Ross is the best salesman ever! He gave me all the info I needed, is a great person, authentic and real. Sheppard Motors made the process easy:)

In and out in less than an hour, very happy. Also let me know my struts need replaced and quoted a price for it. Also explained it wasn’t something that had to be done right this minute.

My wife and I came into Sheppard motors to buy a car. Our salesman ( Mark Roberts) was just outstanding. He made the whole experience enjoyable and fast. We ended up leasing an Ionic electric. If your looking for a car, go see Mark.

Everyone is always so friendly and always willing to work with you. I dont like to put people on the spot but I needed a new car and didn't have time to fit car shopping into my schedule. They worked around my schedule and my car was affordable. Car shopping doesnt get better than this.

I am grateful for the service provided by the service team, I trust them to properly service my car, and, to fix any problems I may encounter. Today, 10/14/2019, my 'check engine' light had been on since Saturday, the service team examined it, fixing the problem. I am a widow, so need expertise on problems that occur, and, to know that I can trust Sheppard, is extremely important. Jan Rusk

look at the most expensive cars or to buy. He let us find the car we loved on our own and the buying process was seamless.

haggling. Paperwork was relatively painless. Highly recommend. Love the new Volvo, getting used to all the features.

I had an overheating problem with my Jetta. I called Sheppard’s service department and was greeted by Luis. He listened to my description of the problem and recommended that I call VW Roadside service. He said he would keep an eye out for my car arriving at the dealership and keep me in the loop while they inspected my car. Luis did exactly that. He called awhile later and described what the service technician had found and what they were going to do to repair my car. Luis told me he would call me as soon as the car was repaired. A day later I picked the car up and noticed it had been washed and vacuumed. The repair had been made and the car was perfect. What more could any customer ask for. I would give them ten stars if I could.

I went for a oil change, the guy at the counter was super nice, provided excellent customer service and was very informative when it came to explaining things on my car. My over all experience was excellent! Thank you so much!

Your service department preys on elderly customers and should be investigated by the State Attorney General, BBB and other government fair practice agencies. Not a customer anymore!

It took 6 calls to make a service appointment. Fortunately the VW service department took care of us. Hyundai Service called back two days later.

Upon completion of repair of problem I had a problem. However it was easily fixed to my satisfaction . Have a good day and weekend okay.

I just needed a simple lug nut replacement on the locking nuts on my older Jetta. Fast and friendly service, washed my car and everything!

I went to Sheppard Motors for my Santa Fe's 15,000 service and it was an interesting experience to say the least. First of all their recommendation for cleaning my engine was expensive, adding some $250 to my total, but the explanation made sense. Let's hope that works out in the long run. I had two additional requests when i came in, to fix the slow leak in my back right tire and to reattach a right side body panel that had come loose. The tire repair went through numerous changes, from not being able to fix the leak, to being able to fix the leak, to replacing the tire at the dealers expense. I was somewhat confused about how that all came down but was very satisfied with the result. The body panel was not fixed. That was partly my fault for not catching the error upon getting the car but still it didn't get done. The service manager and the person who handled my appointment were very good. I will come back but will certainly watch the repairs closely and make sure that everything is as expected.

I've been taking my Volvo's to Sheppard Motors for many years. They always take care of whatever needs to be done. They are very informative about anything that is needing attention without pushing you to do it. The people are friendly and the shuttle service is great!

Luis Reyna in VW Service was outstanding . He throughly explained the issues discovered, and even included photos. He followed through on every request I made. He deserves a raise!

Sales person was no nonsense, straightforward, and very knowledgeable to do business with. His numbers to put the transaction were spot on, and yet the business transaction was very personable.

The dealership made buying my new Palisade easy and convenient. The salesman was extremely helpful and committed to finding the color and trim vehicle I wanted. I would definitely recommend Sheppard Hyundai to others and would work with Tom Ross again to buy another new vehicle in the future!

Devin and Stephen spent a lot of time with us to make sure we got what we wanted and understood the terms. Low-pressure sales.

They’re very prompt about getting me in and out with a car wash every time. I am very picky about where my car goes and bringing it here I know it’s in good hands with trained technicians who know my car and know what their doing. They don’t make things up that you don’t need unless you truly do. The service department people are really nice and friendly. A special thanks to Casey For taking the time to answer my questions.