Honda On Grand

I asked for details on the proposed purchase of 4 new tires. When asked to spend $1400 on new tires I think I am entitled to know the manufacturer and model number of the tires. Keven Czyznewski said, "I told you already." When I asked him to give me something in writing he scribbled Bridgestone on the estimate. Not a very persuasive sales technique. It makes it difficult to go ahead with the purchase with confidence that I won't be mistreated again.

temperature is near heat limit.” He suggested it might be a computer error and mentioned that he would have a technician take a look at it. Later, I discovered that the radiator was dry after a coolant exchange performed at another facility. Additionally, someone reset service code one, which is for tire rotation. I had not requested this, and the code was reset without my consent. I also inquired about the labor cost for replacing both rear lower control arms and was told it would be $900, without any further explanation or concern. Finally, I asked how much a visual inspection would cost to determine if I needed a replacement, and I was quoted a fee of $200 something. Had I driven a long distance or not kept up with service codes, what would the consequences be? I submitted this review to avoid causing trouble for anyone. I don’t want other loyal Honda owners to experience this unacceptable issue.

I provided my “driver 1” key fob and received another “driver 1” key fob. Now I have to 2 “driver 1” key fobs. When I inquired how this could be resolved, I was told I’d have to come back to the service department to have a new key fob programming. This is unprofessional and should have have happened.

of Honda On Grand That i experienced.

Brolin is always friendly and professional and he should get a raise.

to sell additional services. I only waited an hour.

Vince was great and made sure i left happy. He put the extra effort to make sure we were happy with the vehicle and that our payments were within range of our budget. All around 10/10 service from Vince!

The work was done quickly and efficiently. Kevin kept me well informed throughout the entire process.

Please pass on to Honda Executives that the wiper/washer design is dangerous and will cause accidents. When driving over 40 mph none of the washer fluid hits the window.

not receive the paperwork although my receipt indicated otherwise. Deceitful communication.

Work done as promised. Courtesy car provided was beautiful and fuel efficient.

knobwhy I complain a new car and ever person there with the chipped paint loose pieces engine jerking but they keep saying it’s ok the broke the break cover and the won’t replace it even they they did it when they took the car the first time to fix all the chipped and peeling paint on a brand new vehicle this car is nothing worth the price so disappointed I will never get another Honda

The repair took a long time due to 4th July rush

Brolin kept me informed throughout the process. I have been coming here since 2018 and have always been satisfied with the service.

and family in the future.

looking for with my lease. I came back to lease with Honda again due to my experience last time. This round did not disappoint.

Fast, efficient and clean. The staff is polite and helpful. Good job.

dealership, primarily due to the behavior of the service advisor. He was unprofessional, unfriendly, and overall unpleasant to deal with. From the moment I arrived, there was a clear lack of courtesy and communication. Absolutely no effort was made. The entire interaction left a bad impression, and I have no intention of returning. There are plenty of dealerships that understand how to professionally do their job and treat customers—this is clearly not one of them. I’ll be taking my business elsewhere from now on, and so are all of the people who I’ve recommended.

Courteous. Quick service. Excellent customer care! Home shuttle during repair was quick, AND, unexpected. Thank you again!

price and all were evasive on the cost of the key. Only price quoted was the labor. No one could tell me the price of the key. I found out upon payment it was 3 TIMES THE AMOUNT OF LABOR! That was intentional and xx GAMES AT MY EXPENSE! If you wanted to xxxx off a customer…mission accomplished! The money wasn’t what pissed me off, it was the intention behind the deceiving information and not being forthcoming. I was also told 30 minutes. Neither true. Good job on losing a customer.

Honda on Grand has always handled my auto purchases and maintenance with integrity

I will continue to reach out to David. Give David a call.

My whole family has now purchased or leased vehicles from Danny.

I have purchased new cars from other dealerships and have never had such great service. This is my fourth new car purchase from Danny Estevez at Honda on Grand and I will never go anywhere else. Their service department is Top Shelf!

. Renan Simon did an excellent job answering all questions and explaining the details of the CRV Trailsport. I definitely recommend it to family and friends

He kept me informed and offered solutions when more work needed to be done.

The work was done right.

Andres was able to change my appointment time without a problem. Again, service was great.

I think they forgot I was waiting for a ride home with the shuttle. I had to bring it to there attention that I was still waiting after almost an hour. Also the young man that took me home was wearing a hoodie with the hood on while driving. In my opinion that is a safety issue. Your head can move but the hood does not. It was 85 degrees outside and warm inside the van. He did not ask if I was comfortable. Don’t know if that is required. The service part of my experience was excellent. Thank you very much for taking care of my issues stress free.

I wish there were more tables in the waiting area. . Overall, it was a good experience and Brolin did a nice job.

servicio Es Increible Te Sientes Muy Bien

Ivan Rivera was very helpful and answered all my question. I took my Odyssey for the recall and oil change. It was done was in a couple hours.

llegas te atienden muy bien una Experiencia muy buena

Answered my questions without making me feel dumb. Completed service quickly and I was on my way!

Professional. Still wish they would wash my vehicle after servicing it. Other dealers do.

accommodating salesperson, bought a car on this dealership before with positive experience

dealership & waited on my vehicle to get done

They made me feel very much at ease. I felt good about the service I received.

oil change and recall

it black covered seats and I was promised that when I got the vehicle they threw charcoal gray WeatherTech in my vehicle they totally look like crap so disappointed

No surprises were encountered. The price was fair.

care about their clients’ experience when buying or servicing a car

the service that was done on the car and why..

Customer oriented. Found the exact pre-owned vehicle...year, color, trim level and low mileage,I was looking for.

several disappointing visits, I feel it’s necessary. The communication is poor, interactions are rushed, and the customer service is consistently lacking. On top of that, no car wash service is offered. This is why I always hesitate to come back. I hope this feedback helps improve the experience for others.

Super efficient, fast, clean and friendly. Besides regular maintenance, I had a recall that was automatically resolved. Easy and well run.

The staff keeps you informed throughout the process.

my vehicle after ig does service. When I owned my Chevy Trailblazer and Dodge Durango the service departments always washed my vehicle after service.

additional services you want to perform via mobile phone. Service made easy and comfortable.

My coolant was low and never told me about it