Hendrick BMW

Very helpful with any questions we had. He treated us very well and worked hard to make sure we got the best deal possible. I highly recommend!!

Communicated well and was patient with us when buying our new to us Xdrive50e

Flew down to Charlotte in the morning, Ian Fiore, my salesman, picked me up. He was very friendly and knowledgeable, Loved the car. Sat down with Michael Carpentier, the finance manager. He was friendly, polite and very professional. It was a no-nonsense process. He was honest when discussing the extended plans, telling me that the maintenance option was a waste of money as BMW offers 3 years for free. I told him that I already had a deal for a warranty in place, but would consider purchasing from them if their bottom dollar price was good. Turns out he beat my great deal by a few hundred dollars. My whole process probably took 1 1/2 hours, mostly because I got to the dealership 30 minutes before they opened. No question I would not hesitate to return to Hendrick the next time I'm looking for a BMW.

support in getting me the car I needed to the T! Truly appreciate his service and help with getting the car I needed to purchase.

He went above and beyond to make sure I got the car I wanted.

Jeff Shinn was very helpful in getting me into a 2024 BMW X3! Very knowledgeable and will go the extra mile to help you with the process. Michael from the finance team was awesome and very efficient. The total experience was world-class.

had the pleasure of working with Mariana. Not only was Mariana extremely professional and knowledgeable, she also went above and beyond to ensure exceptional customer service. The entire process was seamless from top to bottom, and I ultimately left the dealership with the utmost confidence in the work that was done to my vehicle!

not knowing who we would talk to to get it. Stephen Hughes Became our sales associate and it was a done deal!! Stephen was very knowledgeable and professional with the way he handled our request. He was very knowledgeable about the product and ensured that the process would be seamless, as it was. Thank you Stephen for your professionalism but moreover your great personality.

fantastic experience. Smooth easy to deal with everything was done as agreed upon and got me where I needed to be in record time. Highly recommend.

Could not recommend him or this dealership more. Excellent service and experience. Bonus, the product is second to none.

greatest salesman, Stephen Hughes, II. Cheerful, friendly, professional, and courteous are a few of his amazing traits. I recommend Hendrick BMW and Stephen!

information you would like answered , great guy to approach!!

today. He was knowledgeable and professional.

with Jeff Shinn! Truly exceptional

and help you buy the vehicle you want!

described- required two people to explain. Most customers probably just look at payment - not me, I need to understand everything

They will assure a thorough conditioning process, become unresponsive, and you will end up spending an extra $2500 on repairs the week after purchase.

It was a great experience. He got most the details worked out before I ever came in to the dealership and the process of trading in my previous vehicle and driving off in my new one were very smooth. I’d definitely recommend him and work with him again!

best experience ever purchasing a vehicle. He was fantastic from start to finish. My next car will definitely be bought from Hendrick and Jeff!

The process was smooth and easy and the sales associate Jeff Shinn was very helpful

Hughes was who we called. The whole experience was great and he took care of us again.

….. but what really sold me was the service provided by Jeff Shinn ….. outstanding !!!!! Really professional and courteous…. Wish every dealership had more guys like him … thank you again

MW independence and Mariano Rago is my adviser. She has been fantastic. We have had to go through several things fixing my car, but I cannot imagine a better person to help me with my problems. Also. Big thanks to luca for his help

Philip Allen (finance) and the entire team work great together. I love my new car!

SHE HAS BEEN MY SERVICE ADVISOR FOR THE PAST 5 YEARS AND I JUST ABSOLUTELY ADORE HER. HER CUSTOMER SERVICE IS IMPECCABLE. I HIGHLY RECOMMEND HER TO ANYONE GETTING SERVICE AT HENDRICKS BMW ON INDEPENDENCE.

He’s fantastic and got me the car of my dreams.

an X3 from another location for me to drive and ultimately got me into a used 840i. Over the month leading up to my purchase he regularly checked in with ideas. When it came time to test drive we tried numerous models which he patiently helped make possible, explaining the unique benefits and differences of each. The final sales process was without pressure and the deal was very fair. The finance team did a great job getting the price and financing to a great place. I recommend Jeff and the Hendrick team of you're in the market for a used BMW.

helped me trade in my current car and purchase a 2024 crosstrek that he helped bring over from another store which was a really good find. He was super helpful and friendly and made the wole process really easy. Highly recommend.

I will be back to see you again! Thank You!

They were very efficient with the buying process and super friendly. I highly recommend them!

I have been taking my X5 to get serviced at BMW ever since I got my car 4 years ago and every time I'm treated like I am a VIP. Saad is very attentive and accommodating because my busy work schedule. He does not sell services I don't need and makes recommendations of services I need based on the inspections report. As a woman, that is very important aspect of a true service rep. Thanks so much Saad for always taking care of me/my car whenever it needs service. You make everything easy for me and my busy work schedule.

I highly recommend Stephen in sales and John Paul in service. My family recently thought about upgrading our vehicle and wanted to explore the new BMWs.....I can honestly say this is the first time I've left a review without actually purchasing a product!! Stephen sat with us and listened to our wants, showed us options we never even knew about or would have considered, and really opened our eyes to what he said "makes Hendrick BMW special." It is clear he appreciated his team and co-workers as seen while taking us for a tour through the service area and that is where we met John Paul. After seeing them in action, we know where we're getting our next vehicle. Please go see them!

Mariana was super helpful and I appreciate her and the team at bmw.

Independence. Our salesperson, Jeff, Shinn, was great to work with and went above and beyond what we would have expected. We highly recommend seeing him for your next car. The dealership and staff were also great to work with.

We had a great experience working with him!

ongoing from my 2nd purchase with Hendrick to now my 5th purchase. If you don’t have an identified salesman he’s your guy!!! He leads with compassion and transparency. I’m so grateful for his level of expertise. He is a true example of service with FIRST CLASS no matter what you purchase I’ve had 2 BMW, 1 Hyundai, 1 Range Rover-Velar, and 1 Mini Cooper. Thanks Duane for being apart of my vehicle journey and now my daughter’s (she has the Mini Cooper). 🤘🏽

we had a great experience working with him and look forward to working with him again!

He was professional and took his time to go over the details. Highly recommend BMW Hendrix and Jeff Shinn!

and brake fluid flush. BEN TRASK, Excellent Service Advisor, always handles getting my GREAT BMW from the time I arrive. He is a superb Service Advisor and does a wonderful job for me. Love my X5 X Drive and glad I bought it New from Michael Dugan! Hendrick BMW (Independence Blvd) is a great place with whom to do business! Thank you again Ben Trask!

excellent job in helping us find our dream car. Jeff was very patient with us and showed excellent customer service and knowledge in being able to show us the best car we wanted. The whole process was very smooth. Even Charlie at the service area was really nice and respectful and got me a loaner. Jeff really knows how to take care of his customers and he really values their comfort and expectations! Thank you Jeff and Hendrick BMW!!

I recently worked with Chris Quaglio as my salesperson and Tim Holowko as the sales manager. Both Chris and Tim were incredibly professional and enjoyable to work with. Chris provided a very thorough preview of the vehicle and made the car buying process enjoyable.

accomodating! She saw me looking for an UBER and she stepped in to tell me this was a service they provide at no charge so thank you for that! The only issue with the service dept at Hendrick is simply with loaner cars and scheduling. Scheduling is usually two weeks out if you want a specific day and longer if you need a loaner car. My experience with other BMW dealerships is more convenient in terms of scheduling and through them a loaner was easy to acquire.

I got a great deal on a used car. Thanks Jeff Shinn!

A man of his word. My car guy!

. Cris A. was helpful and attentive to my needs. Really showed interest in me!!..Great selection of vehicles!!..Will come back!

Helped me find an awesome car and we were under a time crunch. Went out of his way, I would highly recommend working with Jeff.

recently started considering the brand again. A few months ago I emailed the dealership inquiring about a couple of options that I had some questions about. The salesman (M Dugan) emailed back and came across in the emails as I was wasting his time. I passed it off as he was having a bad day. Recently, I identified a couple of vehicles at two different locations that I wanted to see in person. One of the vehicles was already sold, as it was a pre-order, while the other had most of the options I wanted, but not all. The Salesman (S Hughes, II) worked up a quote, which had a discount which barely and I mean barely exceeded the Dealer's over-priced addons and the interest rate offer was 1% above BMW USA advertised rate. I was even told that the rate being promoted by BMW USA was the rate offered to dealers. Anyway, I decided to think the offer over and make a decision the next morning. The next morning, I emailed the salesman that I was declining the offer and noted my reasons why. I know the rep. read the email, because I received a read receipt", but never received as much as a thank you for the letting him know. So, I guess that the old Hendrick Philosophy of maintaining a good customer relationship ended a long time ago and now it's all about the sale and kiss off if you don't buy from them!

service and professionalism of Saad Mubarak. I’m moving across country. If you have

experience. I'd recommend him to anyone looking for a great car.

and service I have purchased 6 BMW models there