Fox Subaru Macomb

wrong. I have a lease that I've had for 2 years. I was fooled into getting 2 new tires, and told the cabin and air filters need replacing after 6,000 miles. I never had these issues with my last lease from Sellers. I will not be leasing from them again, even though I like my outback.

Subaru changed a lot of things now being they used to give you a free loaner but now they charge you for one and now they charge you for using your credit card. This is just bad business.

This is my 5th Outback and I would not want to drive any other type of vehicle. I am especially grateful to Mel (Melissa) Nowak for her exceptional kindness and professionalism at a time I most needed the help. My husband was in Hospice care at Beaumont Hospital Royal Oak and I needed service done on my vehicle. Mel arranged to have me dropped off and the vehicle delivered back to the hospital which allowed me to spend more time with David. She did this without me asking for any favors. She is a true asset to the Subaru Service Dept. and I consider her my friend.

issue. Proposed time was about 45 min. I arrived at the dealership and talked with the service adviser Jacob Carr that my time schedule is pretty tight this day because off some meetings. He was totally friendly, told me he will try to finish the car right on time. Only 40 min later he picked me up in the waiting are and everything was done! Car was clean, multi point inspection done and the issue with the harness was fixed! Perfect service!

My experience with them is that do what they say, and what they say is reasonable. I'm satisfied.

This is my second Outback purchased from Sellers. They give great service and are very professional.

Felt very comfortable throughout buying process. Did not feel pressured into anything.

Thank you. I am happy to drive 45min to the dealership for service. If there is an issue, the issue has been addressed and corrected.

question from any one that has Purchased a car there recently. Did they add a $999.00 for insurance on your windshield replacement?

personable, and fair. I’ve never had such a straightforward and easy used car buying experience. I especially appreciated the option of the 7-day love it or leave policy. At every step, Cameron was clear and up front. No hidden fees or last minute changes. I also appreciated that the sales team was flexible with my work schedule. The next time I’m looking for a car, I will be checking at Sellers Subaru first.

They made the process of leasing a new vehicle so easy with pressure or hassling and pricing was upfront.

Subaru from Jason! He has always been extremely helpful throughout the whole purchasing process. Jason also goes above and beyond for his customers and makes this a great buying experience! If you are looking to purchase a car go to Sellers Subaru, and I highly recommend Jason!

experience way better. Jason in particular was super helpful.

smooth transition for me. Definitely glade I chose Sellers Subaru.

Alex was extremely helpful and did a great job at answering questions and accommodating in regards to looking into a potential new vehicle

uphill battle finding a dealership and sales person who would respect me and treat me with the respect I deserve. Jessica was beyond amazing. She spoke honestly and with respect answering all my questions and empowered me to make a decision that would be best for me. I truly appreciated her going above and beyond to make this first experience a fantastic one.

Jason Vela was a delight to work with in purchasing a new vehicle! He is very kind and answered all the questions I had! No issues or complaints! I would most definitely recommend going with Jason to anyone when it comes down to buying a new car! Steve Buckman helped with the cosmetics on the car and made sure it was perfect! Look at any imperfections i pointed out and tried their best to fix it! Matt Belz made test driving the car enjoyable, even though I was so anxious, I appreciate the laughs! Zach Miller dealt with my finances, helped make everything go easy with the paperwork! Thank you everyone from Sellers Subaru! You guys helped buying a car be enjoyable!

I was upside down in another car and I was able to lease the Subaru Crosstrek and had equity it in before my lease was up. I leased another Crosstrek with more options and 2 years newer for less than my last lease. She made it all painless. Everyone at the dealership is friendly and helpful. We bring our dog with us when we have the oil changes done and he is treated like a king. They truly work as a team to provide customers with great service.

Responded right away on our requests. He was Very flexible on delivery dates and times! would defiantly work with Jason again!

Employees all make you feel so welcome and are very helpful. Cameron went on and above his duty to answer all my questions and and to make sure I was comfortable with my car before I left. Zachary and Heather went out of their ways to help me also . Everyone I met their were great . I love my car!!!

Nashville for a weekend vacation. I asked if there was any additional work that was needed before I drove on down and was told no all good. well when I got to Nashville I had to replace my breaks and rotors were shot and warped. I'm not going to pretend to be a car guy and take the service advisors at their word. When I called to inform the general manager, James, of the issue he said he would talk to his technicians and call me back. Well I had to call him to follow up two days later because he isn't a man of his word. James basically said sorry but **** off and was rude and defensive when I asked why he never called me back. He also said that It was on my inspection sheet my breaks were worn and that they still had some life but were needing to be replaced soon. If the breaks were that close to being gone and they knew I was traveling why did they not replace them? At the very least you would expect them to want to schedule the service for a date deemed appropriate by the technician who inspected the break wear and can anticipate when they would need to be replaced to ensure my repeat business? I will never go back to this place and highly recommend new management be taken into consideration. To leave a customer on bad breaks driving all highways for 1200 miles is a liability on the technician and service advisor especially when I told them I was traveling. The bottom line is the breaks being extremely worn was never verbalized to me, I cannot be expected to know that just because i receive an inspection sheet indicting they needed to be replaced soon, that It would be before my travels. The worst part is James did absolutely nothing to amend the situation. I Will never go back here again and if you value your life you wont either.

Very pleased with their professionalism and friendliness. It was honestly the most amazing experience I’ve ever had. Jason took the time to show me a few different vehicles and kept in constant communication and helped me pick the perfect car for my family. They also gave me a great price and the financing was awesome as well. You won’t regret choosing Sellers and Jason is the guy to go to!

showroom. Helpful greeter at front desk. I shopped several dealership and many other makes and model of new cars. For the most part I was met with an attitude of indifference. . Jason was the opposite. Jason walked me through the buying process from start to finish. I'm not a first time new car buyer and I can tell when I'm being sold. He didn't sell me. He let the car sell itself. He was on time for our appointments and professional as was your your entire sales team. Because of the professionalism displayed at the dealership I would recommend Sellers to anybody looking for a Subaru. And I love the car. Sincerely, Michael Hobart. 5-13-22 Feel free to use this review, it's yours. You earned it.

the best experience I have ever had purchasing a car. From the first call I made on a Tuesday, through picking up my new car on Friday, it was exceptional customer service. I am a 3-hour drive from Macomb, so I didn’t even see the car before the day I signed the papers. I really appreciate all your knowledge and patience with doing this purchase over the phone and email. I love my new Outback!

for providing a pleasant car buying experience! It was well worth the 55 minute drive to get exceptional customer service and the best price. From the start, Alex was straightforward with the pricing information (which was not common at other dealers), quick to respond to questions, and made the process of acquiring a new car seamless. By far, the best car buying experience we've had in 25 years + of owning cars. Zach in Finance was also friendly and knowledgeable. Not sure how to describe it, but when we arrived today to sign the papers, you could just get a sense that this dealership was "different" from the rest. Keep up the good work!

and the entire team at Sellers Subaru for making our purchase quick and easy. I found the dealership to be clean and well maintained. Alex (our salesperson) was very knowledgeable, professional, and polite. At no point did I feel pressure or rushed in making our purchase. No games or gimmicks here…as the entire transaction was quick and painless. You have earned my business! Kevin B.

thought possible in the current inventory crisis. All the staff were far above expectations with friendliness, efficiency, and professionalism. I cannot say enough about Jason Vela. He listened and took the time to understand our needs in a vehicle. He thoroughly explained every aspect of our new Outback upon delivery. He was friendly, kind, and professional. I would recommend Jason and Sellers Subaru to everyone.

Their customer service skills are absolutely far beyond a rating of "outstanding". Everyone involved in the new car buying experience had a genuinely welcoming and helpful attitude during each step of the process, from the moment I walked in the door to the moment I drove my super sweet 2022 Abyss Blue Ascent Touring off the lot! Bravo to Jason and the Sellers Subaru team!!

As first time (new) car buyers, Jason guided us through the process with care (and shared enthusiasm). We are now thrilled to have our dream car, thanks y’all! P.S. Subaru dealers nearer to where we live couldn’t meet our needs, so we made the 1-hour to Sellers Subaru - glad we did!

nothing bit a letdown. I understand Subuaru prides itself on excellent customer service but has failed in this attempt. Everything from the GM to the Sales Associate was handled poorly and left a bitter taste in my mouth. The GM James Cagle was rude, condescending and outright arrogant. Apprently he is a know all end all type of guy. Not the way a customer should be treated. Also, I will say that service was much better when the previous GM Robert Melton was in charge. Atleast he knew how to treat his customers. Lastly, you have a Sales Associate who is all gun hoe on making a deal get done, apologies for the insufficencies of their GM and then pulls the Ghost Card....really? Badger me all week for communication and wanting to do whatever possible to make a deal happen then drop communication. That is the definition of poor customer service. I say all this to give my subjective option of Sellers Subaru. It is one instance but perhaps becomes a pattern/trend. My advice for anyone looking at giving business to this dealer, do your research, there are plenty of other great ones in Michigan (some even willing to drive/transport the vehicle to you). Pick wisely! Oh and specifically for Sellers, no need to reach out to me. Not a single thing will change what occurred nor my mind on your dealership.

Subaru serviced, Sellers is the dealership to go to. Ricky and the entire service and parts team are extremely knowledgeable, professional and courteous. They will always go the extra mile to make sure your car is fixed right and in a timely manner.

best car we've ever owned by far!!!! Our sales man was Cameron Mikula awesome experience working with him very knowledgeable helpful and just a great individual. We will be getting a second Subaru sooner then later!!!

in 2017. I purchased my 2022 Outback from Jason this week. (8-2021) I couldn't have asked for better service and attention from Jason and the entire team at Sellers from the time I entered the dealership until I drove away in my new car. Thank you, Jason, Kyle, Steve (loved the video), and those who made my new car experience the best.

with the receptionist. Jackie Elicea was knowledgeable about the Outback and it’s features. She patiently worked with us to come to an agreement that fit our payment plan. She sold us! Looking forward to our future relationship with Sellers. Dr. and Mrs. Robert Stiles

wasn’t a customer yet. Jason Vela was my salesman. Super cool guy, would definitely recommend him! I appreciate everything he did/helped with while making a seamless purchase/trade-in. Kyle Torkler was the Financial portion of my trip there and I couldn’t have asked for a nicer guy! Everyone I have come in contact with at Sellers Subaru have been super nice, genuine and laidback. If I had the funds to buy another STi, I’d do it all over again!

through the front door. A salesman who knew his product (Jason Vela); Business Manager who patiently led me through the process: Kyle Torkler (also Lisa Williams). The Sellers staff allowed me to express what I wanted and no one tried to steer me. Thank you for the experience of excellent sales and service. And I also have to mention Robert - thank you!

purchasing process. Leon, Steve Buckman, and Kyle Torkler treated me like a person and made the entire process very comfortable and easy. They were able to go beyond expectations and get me into a certified pre-owned 2020 Legacy without feeling pressured at anytime and provided an atmosphere that I haven't had before. I truly enjoyed my experience with Leon and the Seller's Subaru team, and look forward to coming back in the future.

also dealt with Kyle Torkler and he was great too.

experience. We were in the market for an Outback and Jason Vela, our salesman, was great to work with. He was knowledgeable about the vehicle, not pushy, and demonstrated welcomed patience explaining all the bells and whistles. Would highly recommend Sellers Subaru.

buying my new Crosstrek Sport. I was really impressed when he thought it was a good idea for me to sell my old car to Carvana when they offered almost twice as much as the dealership could in trade. Jason is terrific at follow up as well. Every time he had an update on my new car's arrival, he called, so I was never left wondering what was up. I will recommend Sellers and Jason to anyone who needs a new or preowned car.

friendly. He took the time to listen to us without interrupting and trying to sell us inventory we were not interested in (unlike other dealerships). Our experience at Sellers Subaru was a very smooth and quick process. Thank you Jason for giving the best experience, we will definately be back!

and Kyle Torkler as they all were wonderful to work with. My leasing experience couldn't have been any smoother. Steve Buckman started my experience with Sellers with phone conversations and a video he sent. Jackie Elicea was a pleasure to work with in finalizing my lease on a 2021 Subaru Forester. She was very knowledgeable on all aspects of the Forester and answered all questions. She kept in touch by phone and email and let me know what to bring to finalize the lease. Kyle Torkler finished my experience at Sellers with detailed information on my lease, payments, warranty, etc. All in all my experience at Sellers was top shelf and I would recommend Sellers to any of my friends looking for a Subaru.

Every person I interacted with was helpful and pleasant to talk to. First time I've ever enjoyed the buying experience. I can't say enough nice things about this dealership.

made sure I got the vehicle I wanted. I highly recommend him to everyone.

local Subaru dealers, I would highly recommend Anthony and the Sellers Subaru team. Very competitive pricing, professional communication, and a no-pressure buying experience. If you're in the Detroit area or beyond, they're definitely worth the drive!

from Jackie. She answered all our questions and is very knowledgeable about the vehicles. We would highly recommend her to anyone. The extire staff at Sellers is the best! We would like to add a shout out to Kyle Torkler, he too ,is very knowledgeable and a joy to work with.

He was very knowledgeable about the types of vehicles we were looking at and very kind and considerate. He lead us through the entire purchase process from test driving and explaining the features of the car to the finance process and finally taking our car home the same day. We have a great relationship now with him and feel like family. I would highly recommend Jason and Sellers Subaru in Clinton Twp.

We drove over 75 miles one way to check out the car we wanted and I would definitely make the drive again! Everyone here was so great! Very personable, easy-going, attentive and NOT pushy!!! Jason Vela was such a pleasure to work with. Kyle in the finance department and Robert the GM were so great to work with as well.

Veloster with 10,000 miles and Anthony and James were excellent. The entire transaction was straightforward and quick. The delivery to my house was greatly appreciated. The person (I'm sorry, I forget his name) who delivered the car and had the paperwork was helpful and patient. Overall the experience was wonderful from beginning to end. I love my car and I am very glad I did not get the new Veloster from another dealership that I was also considering. I had my car checked out by my mechanic the day after I received it (7day Love it or Leave it) and was told the car was in excellent shape and they did not recommend any fixes/changes.

Vela at Sellers Subaru. I highly recommend Jason and this dealership. I would also like to give a special thank you to Lisa in Finance, James the Sales Manager, and Robert the General Manager. They are friendly and go above and beyond to make this the best buying experience! Loving my new Crosstrek!