Dothan Chrysler Dodge

I bought a BRAND NEW Ram, 7 miles on it. After ONE month started feeling hard shifts & abnormal rumble. Took it in, was told I had a perfect truck, nothing wrong with it. 16 point inspection everything was great!..... not even ONE MONTH later I take it to another dealer to find there was a hole in my oil filter ( which happened during shipping the manufacture called the dealer when my vin was entered) so my brand new truck had ZERO oil. oil was covering the underneath of the truck. so 1.) Dothan did a 16 point inspection and everything was perfect just 20 days before???? 2.) never called to tell us to watch for any issues with a hole in the oil filter. Now, no one wants to help me out or make anything right when I have a brand new 60k truck that has already been totally out of oil & still having issues with the transmission. I STRONGLY do NOT recommend. the staff will tell you about their Cocaine addiction, their family life & keep you talking so they can make their sale & then help you no further.

but delays, today a SIMPLE OIL CHANGE was an inconvenience. BOUGHT A HIGH DOLLAR VEHICLE and got treated like I stole the vehicle. DISAPPOINTED no other way to describe it

attitude because I was asking questions about my vehicle and he slammed his computer down on his desk and was cussing and mad because I was asking him questions about my vehicle don’t bring your problems to work and take them out on no customers

Power Wagon which was advertised on their web site as in stock and for sale with a stated sales price. When we got there we were told the this truck belonged to the owner and was not for sale. I have no problem with that. He can own and drive whatever he wants to but this truck should not be advertised for sale. Sounds like the classic bait and switch routine. I would not buy anything from this dealership.

found out that I needed some oil leaks taken care of and new tires. Matt and his team took care of me fixed everything that needed to be fixed and didn’t break the bank. Everyone there is friendly and they know what they’re doing. I have already recommended some of my friends to go there. I am very pleased with their service and will always bring my jeep there. Thanks again Matt and the people that work in the service department. And I also wanted to thank Laura for giving me a ride home that day

already recommended to several people. Got a great deal and the staff were friendly and helpful even after we bought the car.

great. He worked very hard to answer all of your questions. He is a asset to your company.

down and talked and told J to be straight forward with me and I would do the same so he showed me a 2019 1500ram really nice truck thanks J and Kip . TJ

sure everything we needed to purchase our car,And yes I will buy again from Dodge

was clean. Showed me how to work the uconnect and all of the stereo.

Jon cole yours sales person at Dothan lot is the sweetest and handled me with care because I wasn’t happy about my Jeep I had at the time. She took the time and walked around with me until we made the decision to put me in a 4 door Jeep. She wasn’t pushy or over bearing but just very helpful. She will get my future business and I will recommend here

overall with everyone there I came in contact with! I will definitely be back for my next car

questions and Kip found all rebates allowed for the Jeep. Brad and Kip did an outstanding job

Very nice and gentle love it! Will absolutely recommend this store and love my new vehicle this guy where very very nice with me I’m very thankful because is my first new car thank you !

Me and my wife had a great experience at this dealership, everyone that we had contact with was very nice and professional, our salesperson was very friendly and helpful with helping us find the vehicle and with the process of getting it financed for us, the sales manager and the finance manager we very helpful in getting us the rate and payment we were after.

For my background I am retired military and in my 50's. I purchased my Dodge in a completely different state same as my wife has with her vehicle of another make, many states over for both of us at big reputable dealerships. Reason being was that the prices in Alabama were so much higher and much to my surprise, Dothan was one of the highest priced areas. Trust me I looked for over 6 months before deciding and not settling for what was local as I was looking for specific accessories and body styles as did my wife. Even today as I checked, Dothan Dodge has 1 vehicle in almost the same build as mine and way higher than locations in the state and nationally. We have purchased over 8 vehicles in the last 15 years and all have been from out of state considering ALL available incentives across the country. The states purchased from were Georgia, Florida, Louisiana, North Carolina, and Texas. This wasn't personal to Dothan Dodge as we checked every dealership throughout the country and purchased from 5 different manufacturers as Dothan was high across all Dealerships brands. Maybe this is where the disconnect is in this whole fiasco as I got my Dodge serviced here in Dothan but purchased elsewhere as I was not deemed a loyal customer by Dothan Dodge per the Dodge corporation representative I spoke to about warranty issues. Why, as I have had my vehicle serviced, recalls done, and work performed there more times than I can count on 2 hands in the last few years. I believe it to be due to my first incident with the dealerships service department. The first time happened when I came in for service one day and was told I needed to make an appointment to get my vehicle serviced and checked over. I did exactly that and took my vehicle in as scheduled. Days later I called because I have not heard anything and was told they haven't gotten to it yet and were trying to work it in between appointments. I was upset to say the least because I couldn't get service the day I came in, not even to work it in between appointments and I am being told this is what they are trying to do now. I picked up the vehicle but not before they got a piece of my mind and I attempted to talk with the owner by phone to no avail but spoke in depth with the manager. I will add that this EXACT same situation with appointments happened at the Dothan Volkswagen dealership on a different vehicle and they also got a piece of my mind. What is it about Dothan I ask. I believe it to be because these were warranty issues and diagnostics, therefore this was not a money maker for the dealerships and was very low on the priority list despite a specific appointment. This last incident at Dothan Dodge happened not long ago and now I am going to speak about it but because apparently they have more loyal customers than I and don't care for my business as I do not make them enough money. My vehicle is newer and I have had several issues with it and brought it in to get seen about before the warranty expired. This vehicle is garage kept and very well taken care of to say the least. The issues I have still exist even today after 2 years of getting them seen about and repeatedly fixed to Dodges acceptable specification range. One issue was addressed one day when I stopped by the service department before my warranty was up. I specifically addressed getting it seen about and fixed before the warranty expired as this was part of my conversation as I was very concerned. I was TOLD at the service department they have never seen this issue and would have to research it and get back with me to bring it in. In the meantime I continued to drive it waiting on a response and my warranty expired within a few months. I am within a few thousand miles over the warranty as we had to drive to Michigan and back due to family deaths several times. I brought it in as the same warranty issues before had presented themselves again and I asked about this particular issue as they hadn't gotten back with me on it, all was documented by the new service guy along with the other issues and appointment made, work was performed on the day scheduled and when it was picked up I was given a quote on what it would be to fix the issue I had brought it in for before the warranty was up. I questioned them about this and they said because it was not documented in their system by the service person the day I brought it in that there was nothing they could do as the warranty expired and gave me the number to Dodge to see if they would help as it was only a few thousand miles over the warranty now. So I did just that and called Dodge and the representative told me because it wasn't documented they couldn't do anything. I continued to insist and questioned what was in their records on work at the dealership. Most all receipts I had in hand were not documented to Dodge but the representative called Dothan Dodge because they said sometimes dealerships records showed things they could not see on their computer and to see if they would make a courtesy gesture on this situation. The Dodge representative came back and reluctantly told me that they did not extend this courtesy offer while I was there because I was not a loyal customer, therefore it didn't warrant an escalation to the higher ups at Dodge per representative and nothing could be done except I pay the price they quoted. So I learn a valuable lesson that every Dodge owner needs to know on warranty issues. If it is not documented when you discuss it with them it doesn't count. So if you discuss it before you make an appointment and you do not see them logging it on their computer screen it never happened. I suppose you as the customer are suppose to know this and ask for a copy of the work up despite not having an appointment at that time because they needed to research it first. The dealerships know this. The service manager calls me by name from seeing my face but I am suppose to trust them and their word but I am NOT a loyal customer. The paperwork you receive is not the same exactly as the paperwork they keep at the dealership. There are 2 different copies and you only sign one and get one. One is more detailed than the other. Warranty work doesn't make them money as regular service work and not immediately reimbursed either as the dealership have to wait on the manufacturer just the same as when you purchase a car it is quarterly that the dealerships receive their kickbacks from the manufacturer and exactly why the down payment exists as it is an immediate payment but is certainly not mandatory. Unless dealerships have strong financial backing I imagine it is a struggle to have to wait on your money. If this is the case I suggest going into another business especially if your customers don't matter when it comes to warranty issues. Lastly if a manufacturer is in the same boat as the dealership then maybe the whole business model needs to be addressed from the top down to the dealerships. I don't know if this is unique to Dothan as the exact same thing happened at Volkswagen about the appointment. I have had several auto body shops in Dothan quote things that were not the issues and at extremely high prices. Walmart is gouging like crazy and especially their name brand products here in Dothan. What is going on. It is like the businesses here are walking a thin red line. We are in the South, poorer states with less family income and this area is getting hit harder than most in the state of Alabama. I have researched it on all levels, Why is Great Value milk here 3.99 a gallon or more and in other states it is 1.49, 1.99, 1.89. Why is it even so much higher than other areas of Alabama. Look at eggs. Is there a lack of cows and chickens in Alabama. Research all the staples of food and you will see exactly what I am saying. Look at how many suppliers are right here around Dothan. I had a Burger King in Dothan and a Wendy's tell me they were out of hamburgers, Taco Bell tell me they were out of drinks despite there being many other locations on all of them within Dothan to get product from. Dothan people deserve better than this but until it is in the public's eye most will never know to make informed decisions. And when you have the main TV/Newspaper organization that refuses to report on these issues then people are suppressed, not loyal to the brand. All we have left is our freedom of speech because those in power refuse to listen or care and use their voice to suppress you. Or you can open your wallet and hire an attorney to address it in court which is where I am at now with Dodge or simply go somewhere else but why should citizens of Dothan have to do that. Why should we have to be inconvenienced to drive to another location. Why should we have to pay more or have subpar service. Greed and dishonesty will be your downfall as it takes precedent over customer relations. We the average people will be your downfall.

Most dealers wouldn't have tried to help me or even take a second look to get me financed . Very friendly from the time I pulled into the parking lot till I was ready to leave

I live in Pcb fl and I will bring my truck back here for service. From my first phone call with Joni to the moment I drove my new truck off the lot I was given excellent service

We live in north Georgia and were in town for the arrival of our grandchild so purchasing a vehicle was not really in our plans. Truly, we were just shopping, comparing vehicles (actually we were nearly set on purchasing an F-150). My husband and I had visited other dealerships in Ozark and Dothan, leaving all of them disappointed as none of them had the inventory that we were interested in. Dothan Chrysler Dodge was our last stop. The first person to greet us was Jason Reilly and he saved the day, no exaggeration. We already owned a Dodge Longhorn Dually but needed to downsize to accommodate a recent move and were looking for a specific truck. Jason not only showed us exactly what we were searching for, he had the knowledge to answer all of our questions without skipping a beat. We left (which goes against the cardinal rules of selling) told Jason we were going to the Ford dealership to compare the F-150, and returned in less than an hour. The energy that Jason and your dealership exude sold us on the Dodge. We’ve already owned both a Ford and a Dodge, so either was fine with us...truly, Jason sealed the deal. He and your dealership, have excellent energy. Exactly what we needed and were looking for! Every person we dealt with and were introduced to, was top notch. Interestingly enough, the air conditioning in the dealership was broken that day. The Clifton Johnson and Bill Cox expedited the paperwork so efficiently, we were barely uncomfortable. I’m sure at another dealership, we would’ve walked out. I asked for an orientation on the truck after our purchase and Brad Philpot did an outstanding job. The bottom line? My husband and I have purchased many vehicles over the years and we’re not easily impressed. Your dealership and staff blew us away. Thank you!

Very friendly staff. Got me in and out without the usual haggle. I would highly recommend the Dothan ram dealer as a place to go. My dealer Vince was super friendly and informative about the vehicles. I would highly recommend giving him a visit if you are in the market for a Ram or any FCA product.

I went in purchase a new vehicle and I had my three children with me. Joni helped keep them entertained through the process while also getting the buying process started. I was very satisfied and I would recommend them to a friend or family member.

As a buisness owner myself I will highly recommend this dealership. My trade was welcomed just as advertised. They made sure after payoff that the previous financial institute removed it from my credit report. Worked hard to get intrest rate & payment suitable for me. Let this be UR one stop shop. Thanks. Joshua

Was able to go up from a 2018 to a 2019, from a car back to an SUV and saved money on monthly payments, was amazing

Ask for Brad. He went above and beyond to make sure we were happy and got what we wanted. Couldn't be happier with my experience

It took about 30 to agree on a trade. Price and new cost. The vehicle being ordered was delivered ahead of schedule and out the door price was better than originally quoted. Vince and Bill were great to work with, so far. First time with this dealer.

I did not feel pressured or rushed at all. I told the salesperson what I was looking for - we test drove a couple and drove my new Jeep home that evening. All employees I encountered were professional and super friendly

They were very prompt in reaching out to me for information I requested. Had the sale done in no time and couldn't be happier. Joni is an awesome woman and couldnt be more pleased with how she treated me.

I had looked at several Jeeps and found the one I wanted on Dothan Chrysler, Dodge, Jeep website. I made a couple calls and then visited dealership. I returned home and a few weeks later contacted them with an offer. It only took a few minutes to get an answer. We drove to dealership and was in and out in 45 minutes. The new Jeep was clean and waiting out front. Trade in was smooth. Quick paperwork. Everyone was friendly and very helpful.

We had a great experience at this dealership. We will definitely come back again. Brandon and Kip did a great job helping us choose our new car! Thanks.

Bill is doing his best to earn the business and earned my respect in the process. Vince our salesperson was quick to respond and help.

Great people and great service felt like home they were able to get me the right truck for me though I’ve never had a dodge I definitely would buy dodge again

I had bought 9 new cars in my life and dealt with many dealerships to find those cars. Everyone in each department was very knowledgeable ans completely enjoyable to talk to and work with. I was in-and-out of there in an hour with my new Jeep. I am very pleased with the deal I received. There was no bickering to get a good deal because they gave me one right off the bat. They were honest and that is something you just don't find these days in car dealers. I would recommend them to anyone and on a scale of 1 to 10 I give them a 12! If I ever need another car, you can bet that's where I'll go! Thank you so very much.

Very friendly staff worked with me on everything that I needed made buy my new 19 Ram a very pleasant experience. It's nice to see that somewhere someone knows what they are selling can show you all the features

We were treated great. We have never been treated so good at a dealership before. Our experience was great. I will tell everyone I no about them.

Have always had good experiences with this dealership’s service department. Never a question where I’m going to take my FCA vehicles for service. Cody is especially awesome at making sure all your questions are answered and that you are satisfied. Class act.

Vincent was awesome they located the make model and year I wanted and my financing options were better than I expected Friendly and very welcoming made me feel confident in not only the dealership but my choice for purchase on a new vehicle

On our way to New York from Florida, our brand new 2018 Jeep Wrangler (619 miles) had to have a new engine installed in Georgia. Although being very disappointed, We had to continue our journey in our RV without alternate transportation when we get there. Ten days later, we picked up our Jeep in Georgia and decided to drive the Jeep rather than tow it behind the RV before starting home. While enroute and passing through Dothan Alabama, the engine light on the Jeep came on. We pulled into a nearby Jeep dealership and was met by Sam Long around 330pm. The service bays were empty and no other employees were present and it looked like he was closing up. Sam didn’t hesitate to help nor tried to deter us to set an appointment for the next day or leave the Jeep so he can get home on time. He was determined to fix our issue. After several adjustments, he was able to reset the sensor light and subsequently on our way home, the light came on again. I returned several times for other different sensor issues. Every time Sam was courteous, knowledgeable and sympathetic to my concerns. Apparently the dealership in Georgia did a poor job in installing the new engine (warped heads, melted sensors, leaking oil, etc). He even contacted them in Georgia and made sure they were going to take care of the cost for his repairs at his dealership. Sam took took my issue on personally and always wanted me to leave satisfied. Which I did. It wasn’t Sams doing, but yet he took the time to address the different issues. Although there is a Jeep dealership/service Department in my city, because of Sam, I will travel the 90 minutes R/T to have Dothan Jeep Chrysler, Dodge service my vehicle. I am grateful for Sam Long and his tenacity to satisfy his customers.

I have nothing to say but great things about my experience at this dealership. I delt with Brad Philpot, and Robert. I had no intentions on buying, and quite frankly didn’t even know what I wanted. I was torn between the wrangler, cherokee, and the grand Cherokee. They were quick to let me test drive all of them, and were not pushy at all. I give my experience all 5 stars! Thanks for such a great experience!

I’m new to the area and needed a Jeep dealer for routine service/maintenance on my Liberty. So glad I chose Dothan. John took care of my service visit last week but everyone I’ve ever dealt with in service has been so nice and helpful. The service area is AMAZINGLY clean as is the rest of the dealership. I highly recommend Dothan Jeep Chrysler.

They made my first time buying experience simple and easy! Every person that I worked with was helpful with good attitudes. I would definitely go back again

Good service - I had an appointment and My car was taken in when I arrived. I was told how long my wait would be and escorted to the waiting room. Comfortable chairs helped the wait. Service was timely.

They told us we would not leave without a new car. We went threw three before they found us somthing comparable to what we was looking at to fit our budget. And they did.. Beautiful loaded journey.. thank you dothan Chrysler Plymouth dodge.

The sales staff was real helpful and they give me a great deal on the car I bought so I would recommend for anybody to go and buy a car from them

For exposition I have dealt with several dealerships and this one set itself apart due to from the time I walked in people came to assist me. Not in a pushy way but to make sure my voice was heard and we all could agree on a deal. My salesperson Brad from start put his best foot forward and even when something didn't quite fit the entire team was willing to make the calls and compromises so that all of us were happy in the end. Best car buying experience I have ever had.

This dealership was great. Brandon did a great job getting us into the Jeep we were looking for along with the payments we could afford. This was a great experience for a first time lease. They got us into a lease that was HUNDREDS of dollars cheaper than other Jeep dealers in the area could do with our trade in vehicle.

Dothan Jeep was on point with all the repair wirk. In fact, finished a day early. Even provided a shuttle service to my work! Thanks.

Awesome experience to purchase a vehicle. Quick service no hassle and extremely friendly and knowledgeable. We will be returning in a few months to purchase my wife’s truck. Thank you all very much.

Service was excellent. Techs were knowledgeable and friendly. Price was good and they took time needed to assess issues. I would recommend this dealership to others.

Reminder call and text, prompt service and polite. Follow up afterwards. I have been in twice due to recall notices each time professional and prompt.

My experience with this dealership has been very poor , worst experience I have ever had with dealerships. First when purchasing vehicle I was misinformed by credit department, which stated the provider I chose for credit would no go number of months I needed . But I later found out that was not true. Second the sales person told me certain thing would be corrected on the car and when I called back he acted as if he didn’t remember . The last incident is the most disturbing, my car has 14000 miles and has been serviced several times , and I was recently told 3 of my tires are separating. Their solution was to give me 46 dollar credit to purchase 750 dollar tires . I might have to purchase tires but it want be from them . I will never get my car service there again since their technicians can have my car up on rack a couple of months ago and did not notice I had tire problems , I could have been seriously injured . For sure I will not be going back for service due to poor service I received. poor service I received .