DeVoe Cadillac

Cadillac we have purchased from Devoe and plan on continuing our relationship with this Dealership.

It was handled perfectly.

listener and, therefore, able to guide us to the right car for the right price. We will go back to DeVoe because of him.

would expect from a Cadillac dealer. Prompt, professional and courteous.

courteous and knowledgeable.. Always a very good experience.. Thank you, Shirley Pessl

our questions. She worked with us to get us into our first EV, we love our new Vistiq! We will buy with Celeste again!

Waited for 90 minutes only to be told at the end of the day my car would not be ready because a machine was broken.

What good luck. My advisor, John Mullin, took care of me right away as he always does. He is very thorough and is unfailingly polite and professional. The always helpful folks in the loaner car department took care of me. The car needed additional work that took another day so I was very grateful for the loan of a car as this servicing was unplanned and I had already scheduled appointments to get to that day and the next. This is my second car from DeVoe and the service keeps me coming back.

Loaner provided to us which made our service trip no hassle.

We've never had any complaints here. Great dealership for both sales department and service department. Exceptional in every way! Thank you DeVoe!

Why do I have to write at least 15 words😂😂

I was offered options to get home but didn’t need the offer. Benjamin was very friendly, and accommodating.

Lyriq needed sealing in rear window=-" only one mechanic can fix this " was literally months and they never followed up. Absolutely unacceptable and terrible!

John has always been great. Service was punctual and efficient . Will be back

the tires are 8 years old is ridiculous. tire wear is an indicator for replacement not age. to not fixing a slow leak and suggesting $1500 to replace all 4 tires is thievery.

This time I was unhappy that they changed all my settings and I had to go back to have them reset. (seat exit was put in full recline) I am 85 and do not know how to reset that. Also the images are different and I am baffled by that as well.

Glad I went off season, much easier to schedule appt

Took only 45 minutes. Best service and people that I have dealt with at any dealership

He told me what needed to done and done in a timely manner. Very happy with the service department.

salesperson I have ever had the pleasure to work with. The purchase of the 2025 Lyriq was done quickly and efficiently. Jim spent 3 hours explaining the operation of the new vehicle.

plain nice whenever u was making a purchase having service or having a problem with my vehicle

experience and I would recommend the dealer.

The gentlemen helping us were both very cordial and efficient.

Best customer service! I love Svenja! Work was performed in a reasonable amount of time.

Explained in detail about the car and went out his way to help us with the sale.

easy to work with. Brandon in the finance department made the sale go smoothly.

finding us what worked within our budget and our tastes. Would also like to compliment Luke Allen for being a patient and informative service contact. Thank you, DeVoe Cadillac. We will be back!

respectful. Ben my service representative was great, the gentleman that first met me outside upon arrival was so polite and helpful. The young man that brought my car around after completion was so mannerly and helpful.

John was very helpful and was wonderful with me and my son

Loyal customer for many years now. Highly recommend.

Repair was done on time without any mishaps!

DeVoe is the only caregiver.

beyond the normal service experience. Devoe has a true asset to their Service Department with Ben on board! Shout out to the Loaner Vehicle crew for their attention to detail and customer satisfaction protocol.

there for service and sales.

Jim Lombardo was exceptionally pleasant and professional. He thoroughly addressed every concern. He was very helpful in explaining the new options of the car. I would highly recommend Jim to my friends.

(especially John Mullens, Jessica and Roger) and service. this time, more than a routine oil change, several larger issues were discovered and resolved. However, even though season is winding down, these took several days so I was very glad to have a loaner vehicle.

Recently lost one of my tires and They team there handle that for me with good care. At Devoe, customer satisfaction is their priority!

Financing was very fast and options provided.

purchase seamless and pleasant. Jim Lombardo, Ken Burkart and Rich Devoe were a great team and worked to ensure our visit and purchase were top shelf. Jim was knowledgeable, personable and fun. We’ll be back to see Jim and the Devoe family, for our next Cadillac.

Made the process seamless. We will be going back for our next vehicle.

Everything handle efficiently and quickly. Highly recommend

Got there at 7:45 prompt response. They did everything that I wanted, plus additional service that was recommended. 5 stars to my service director, That’s the reason I purchased two vehicles from them.

efficient He keeps us informed as to the progress of the car.

detailing job done on his car… Very pleased and would love to have Josh detail his Cadillac next year… thank you for a well done job !!!! We appreciate YOU !

bought ny Cadillac from devoe in 2022 - Angel was our salesman and he was super helpful and nice. The issues I have with Devoe are with the service department. I have brought my car here, in person, to be service which I found unpleasant - you kind of wait in a hallway pass through room which is very busy, loud and crowded. Lucky for me - they have a pick up and drop off for the bargain price of $50.00 to not have to sit there. Not great, but to me - worth it to not have to be uncomfortable for a few hours. The first time I don’t know what happened but they jacked their schedule and my car never was picked up so I had to reschedule etc for a week or two later - not a huge deal, mistakes happen. The men came and got my car on the newly scheduled day with no issues. I waited to hear for someone. I heard nothing the first day so on the 2nd day I started calling and leaving messages for the service department. I left several messages requesting an update, I finally heard back later the 2nd day - they couldn’t find the issue so they were being my car back. I understand you can’t fix a problem you can’t find so no worries. I believe stuff happens sometimes and you should never base a business off one experience so… I chose to try it again. The latest: I need an oil change, filter and new tires. I try to schedule on line through the app but they don’t let me schedule pick up and drop off so I call Devoe, I explain to the scheduler that I need an oil change, 55,000 service and a price for tires. On the app It says I can do a tire rotation and full synthetic oil change for $108.00. My car is also reporting I need a cabin filter change and the app says they can do that for $129.99. It says they will price match tires and/or buy 3, get one for a dollar. All of which I communicated to the scheduler (maybe?) - she wanted me to talk to someone in parts to find out what kind of tires I have and how much they would be… I said no thank you, it needs an oil change anyway so they can just quote the tires then. The men came and picked up my car - no issues, right on time. A couple hours later I get a text message that I have 4 critical items - 2 tires, cabin filter and engine filter. (I will add the photos of what I screen shot to send to the advisor since it has all been erased now so I can no longer access the record they sent me.) They were going to charge me $255.67 for the air filter - when I asked why the advisor told me it must be carbon and not paper. But he didn’t know for sure. I asked about the misc. change for $24.65, I was told the EPA mandated the cabin filters be disposed of as hazardous waste - I couldn’t understand why a paper cabin filter would have to be disposed of as hazmat and I asked where I could look that up, the service writer back tracked and said he didn’t know if it was mandatory but it’s what they do. That was only one of the 4 ‘critical’ items my car needed. The tires - only quoted 2, told me I missed the sale that it ended last month. I said, it’s litterally on your website. He started speaking to someone one else who informed him the special ended this month not last so he told me he would need to requote the tires. There is more but I feel that I have made my point and there is no need to continue. Given all of this information - I told the service writer I was very frustrated with their company and just wanted the minimum done and my car back, he apologized that I felt that way and told me he would have the tires rotated and the oil change done only for the 109. If you chose to do business with this service center, I hope you have deep pockets and the patience of saint.

service by John Mullens and the nice amenities while waiting.

problem that you might have.with your automobile.

car ready and explaining and setting up everything. Also, Ken handled the financial aspect very well, again. I continue to use this dealership for their great service and professionalism.

Not the typical car dealership approach. Good people enjoying what they do and treating customers like family!

few weeks ago. I brought it in for service to replace a loose piece of door trim on the rear drivers side door. I was told on April 23 that it would take “a few days” to get a replacement part and arrange to have it replaced. It’s May 10 and I’m still waiting to hear back regarding when I can bring it in to have it repaired. I did call earlier this week and my Service Advisor told me it would still be “a couple more days”… BTW, my wife and I LOVE the car and the dealership; we just feel that this minor repair should have been completed in a shorter timeframe.