Crestmont Hyundai

presentable. The people who worked with me were especially kind and helpful.

However, when Nate went on vacation and my final paperwork (title + registration) didn't arrive "in a couple weeks", I couldn't get anyone to return my calls when I asked if they'd even been mailed yet. I spoke to 2 gentlemen (one was Trey, other was Andre) who said they'd get me some info and call me back the same, or next day. They never called back. I was finally given the number to their title office at Cresmont Cadillac. I left a voicemail there, still no one returned my call. Really felt like once my check cashed for the Santa Fe, they didn't want to deal with me. Nate Eventually returned my e-mail and calls when he returned from vacation.

Great customer service. Only thing I didn't like is having to wait for the car even though I was told it would take a Couple days. It took longer than I expected. And yes I understand it was a trade in. It should've been inspected before putting it on the web.

customers. He’s polite and super responsive.

serviced. 1 trip should have been enough!

Waiting time for financing was ridiculously long. To long of wait for financing meeting

He was friendly and efficient 10 out of 10 would recommend.

Service was pretty quick got in and out

Ganley norrh Olmsted looked in my eyes and told me I have a 100k warranty. They screwed me on my loan by cost me 5% more and endless service problem. BUT my experience at Crestmont. The most amazing service experience I've ever had. The guys were unreal. Great team. Nice. Knowledgeable. Most of all. They were transparent on how long things will take. No xxxxxxxxx. Everyone that I met was so nice to me and my dog. Great experience and if the person that cuts the checks reads this. I can think of like 10 guys that need bonus checks. Make sure that gets done. Thanks.

Terry Congins was my salesman and he asked me what I was looking for, my budget and preferences looking for a car. Terry delivered across the board. I would definitely recommend Terry to anyone in the market for a car. Thanks for the great service. Charita Brookins

answer any questions. Overall both sales and finance were pleasant.

all of my questions. Would work with him again.

Both were great and even resolved and after purchase issue to our satisfaction. They were responsible and understanding. Would recommend! .

Need to improve the waiting area. It was a good experience, we will be back

I would recommend them to anyone. A very reputable dealership.

Nat and fiancé team

did an excellent job. However, CH needed to communicate in advance there is now a fee for using a credit card. If I had known would have brought my checkbook. BTW learned there is no fee for debit cards but I never pay that way so not an option. Also like the popcorn/

came out was pleasant, professional and spoke to me about what I wanted in a vehicle and didn't just automatically go to my husband. Andre and his team called me about a getting a new Tucson, which was more than I wanted to spend but they worked some magic and managed to get me a pmt I could handle.

Clean building, friendly staff. Very happy with my services here

purchase. Prompt, honest, and straightforward communication via text over 2 months, waiting for the new car to arrive.. Also, a shout-out to General Manager Norvell Todd, who provided me with an IONIQ 5 loaner when my new car did not arrive on the due date.

The left hand didn’t know what the right hand is doing. Per their request, I brought my new top of the line vehicle in for my first “free” oil change, about an 80 mile round trip. I told the person taking my appointment in the phone, that I needed another issue looked at. She added the request to the work order. When I arrived, Mike asked “just your free oil change this morning?” I said yes but I needed this looked at too. He said, “ok we will put it on the computer to see if any codes pop up.” When completed, I was told, “oil was changed and we did the multi point inspection, everything looks fine.” I asked, well what about the other issue I asked the scheduler and Mike about?” He said, “I knew nothing about it!” WHAT!? Sorry, Crestmont lost me.

Honest and everything we discussed on the phone was delivered as promised.

Explained everything that was going to be done and put me at ease

Nate Tall Hall was the salesman I spoke to.He told me the car was like brand new inside & out. Not a mark on it.Also said the interior was immaculate. I was a little aprehansive to drive all the way out there because I came from the far east side,approxmatley 40 miles away. I forced myself to go & am glad I did. The car was all he said it was & then some. Of course I bought it. Everyone there was great, Nate was a pleasure,stop in to see him & you'll see why they call him tall hall.

! He had rescheduled my appointment several times for issues I was having and was very flexible to accommodate me

family. He continues his tradition of great customer service here at Crestmont. My experience with Norvell and Ron were outstanding. I was able to get in and out rather quickly and Ron did a great job of going over the features of the car.

Listened to me and did there Best to help me afford the car I wanted.

Facility was clean and there was a good inventory.

Makes excuses and blames customer. Disrespected my wife. Never buying here again

service parts to FNI salesforce and sales manager

They listened to what I wanted and found the car on their lot!

available and gave good detail of all options available. ALL of the staff was courteous and attentive to me and my wife's needs. Thanks you very much!

service. They are very professional. They listen, then take action. My vehicle was very expensive therefore I want and would expect only the very best. CrestmontGenesis is the answer. Thank you, Evan R. Morris

Job completed promptly and correcly. Dealership close to home. Very positive experience.

Lillian was a pleasure to work with and I am very satisfied with my purchase

Are salesman, Nader, was great and a lot of fun to work with. This is our third purchase at the Crestmont and definitely will not be are last!

nice. Lillian was very knowledgeable and helpful!

We got greeted immediately by Joe and he was very helpful explaining our options and made sure to give us a good deal and now we are loving our new Tucson!

helpful. I appreciate all of their help and love my car!

answered and the work was done quickly and competently.

Whem the finished my oil and tire rotation came to 129 dollars. Said couldn't use the coupon, but the dealer is who gave it to me. Lots of double talk from service manager. Very disappointed.

strong, especially Derek in the service department

was phenomenal. Andre was very professional and a pleasure to work with. Jakub the finance manager was also a pleasure working with. I highly recommend this dealership to anyone!

in stock in the color and trim that the wife wanted and we got a fair trade in value

accommodating. I was working on my laptop so paperwork was brought to me. Another worker saw that I was working and noone else was in waiting area. I was asked if I wanted the TV turned off so I wasn't distracted.

Brendon. He takes the time to explain the process. Thx!

and in an effort to avoid price increases we started our search early for replacement vehicles. We first came to Crestmont after visiting Honda and Subaru. Even though we chose an Outback to replace our Crosstrek, (Crestmont didn't have a Tuscon that we wanted) I returned to Crestmont to test drive the Sonata and Kona. Ron's approach was refreshing. Not too much pressure but wanted to earn my business. His knowledge of all the vehicles and the features is exceptional. The finance processing was slow compared to Subaru. We took delivery on both cars on the same day and Subaru was just as thorough in explaining things but was about a half an hour faster in getting us to delivery point with sales.

to talk you into unnecessary services.

** I recently purchased a Genesis from Crestmont Hyundai, and I couldn’t be happier with the entire experience. From the moment I walked in, I was treated with genuine professionalism and courtesy by Nat Hull. He was knowledgeable, attentive, and never made me feel pressured at any point. What really stood out was how smooth and transparent the whole process was—from exploring my options to finalizing the deal. Everyone I interacted with took the time to answer my questions thoroughly and made sure I was comfortable every step of the way. They clearly care about customer satisfaction and go above and beyond to make the car-buying process enjoyable. I absolutely love my new Genesis. The vehicle is everything I hoped for—luxurious, powerful, and packed with features—and thanks to the Crestmont team, getting it was a stress-free and positive experience. Highly recommend Crestmont Hyundai if you're in the market for a new vehicle. They’ve earned my trust.

dealership to fix 1 problem is unacceptable!!