Cadillac of South Charlotte

with excellent customer service. Ingrid was amazing.

Justin, was very professional and efficient in the process. Everyone I encountered at this dealership was very nice and helpful.

all questions & made sure we were taken care of.

Allen H is very knowledgeable about Cadillac vehicles and new EV products. Fastest paperwork process I've ever experienced and I purchase vehicles yearly.

finance manager, answered, I knew I was in good hands. His voice was so welcoming, so calming — honestly, I felt like I was talking to a trusted friend rather than stepping into the world of car buying! That first impression set the tone for an incredible experience at Cadillac of South Charlotte. When I arrived, Allen, my salesperson, absolutely lived up to — and exceeded — my expectations. Allen is not just knowledgeable; he’s patient, kind, and genuinely committed to making sure you drive away feeling confident and excited. He worked tirelessly with Greg to help find a payment that fit exactly what I was comfortable with — no pressure, no gimmicks, just real people helping real people. And while I’m tempted to joke that Allen must have superpowers for making the car buying process feel this easy (maybe he keeps a cape tucked under his shirt?), in all seriousness, their teamwork and customer-first attitude made this one of the best dealership experiences I’ve ever had. If you're even thinking about buying a car, do yourself a favor: head straight to Cadillac of South Charlotte, ask for Allen, and tell him Chantell sent you. Trust me — you’ll be glad you did!

figured out what I wanted and Greg Somher assisting me on technology!! Rockstars

Pleasant…. Accommodating. Every person we came in contact with was great. Our salesman Ed Portello was excellent and made the process easy. I would recommend Cadillac of South Charlotte to all my friends and family.

all the defects on the car ! They failed to mention the chip on the right side fender well! We zoomed in on the pictures we received and determined it was like that when it was sold!! Also we didn’t drive it 10 miles until the transmission gave out! Luckily is still has warranty and it will be paid for . But you pay 32000.00 for a car and you expect better than that from a dealership! If I had to do it over I wouldn’t have purchased this vehicle, just wish Greg would have been a little more honest! The part is on back order so who knows when I’ll get my car ! It wasn’t detailed inside either we had to clean it when it arrived, if you would have detailed it the impression would have been a lot more desirable . The knobs in the inside controls are not in good condition either as also a scrape on the console which was not shown in the pictures! Plus the windshield has a small chip just inexcusable in my book! Do better Cadillac of Charolette

great. I scheduled an appointment for Saturday morning with Joanna via text messages. When we arrived we were told she was off and not there, which caught us off guard and was not good . But they introduced us to Daymian Balkaran, who convinced us to stay and he showed us the cars were might be interested in. He won us over and we ended up purchasing a new XT5, even though we were initially looking to buy a lower mileage used car. He was great. After working through the numbers and agreeing on the car, we were approached by a finance manager and urged to buy an extended mechanical warranty. Initially not interested she convinced us to take the warranty and gave us a verbal price, which we agreed to. We signed lots of computerized documents and given a lot of documents. After getting home, I reviewed those papers in more detail and discovered that the amount charged for the warranty was over $1000 more than we thought it would be. I’ve since spoken with the manager and was told the laptop used was faulty. We were offered the option to 1) accept a $1000 check to compensate for the difference, or 2) cancel the warranty and have the full amount credited to our car payment balance. We choose #2. In conclusion, of our three interactions thus far with South Charlotte Cadillac, Daymian Balkaran has been great 👍

support! My saleswoman, Ingrid went above and beyond to get me into something nice! Thank y’all so much for helping me get out of a bad situation!

on the windshield and he and the management staff took care of it quickly.

He answered all my questions and made the process as easy as possible.

Once we signed the paperwork, Tom Mathew spent almost an hour with in the car answering questions and showing us how all the technology worked.

in service and have nobody will help and tell u what u want to hear just get u off phone and u leave message but they never call u back.anf the stuff was Minor that needed fixed they have nothing major.and it's used vehicle u feel like I'm not important case not big spender they put me on back burner.They are rude when u call and try get answers and won't help you with your issues something told me to walk away and mind you I put my hard earned money down of 10,000.this is ridiculous over two weeks just fix torn spot and cruise control and want be rude when u call never buy from these people they don't care about customers if u not spending big money even the sales manager is rude and go forbid he has to get up from his rolling chair to address you.and every time I call ask for mgr oh they not available only person call me back was the operator lady which was only nice person and sounded concerned.dont buy from here cause after u buy them don't care because your a number and they made the sale and on to the next person.i will never buy from here again nor will I refer them never.onwner needs clean house or have a meeting with sales mgr on important of customer service after sales.they need alot work or they gonna loose business.i hope they even care enough to reach out try resolve my concerns but won't hold my breath

guy I've told multiple people about the professionailizm I experienced

not trusting my instincts. I came from several hours away to finalize buying used Cadillac. The car itself looked great, but the inside reeked of carpet cleaner. I asked if the car belonged to a smoker or if they were covering up another smell. I was assured they don't sell smoker cars and the smell was just the cleaner in the hot sun. Long story short, I ended up purchasing the vehicle. It took a couple days to air out the cleaner smell and sure enough, the car belonged to a smoker. It hits you as soon as you get in the car. I should have known the overpowering smell was covering something up. I also should have realized that even though I expected a Cadillac dealership would take more pride in selling a used Cadillac, they are just like so many other used lots that and are willing to make a sale using whatever method necessary, including covering up/hiding issues with the car. They straight up lied to me and will to anyone else. Once someone shows you their true colors, believe them. Thanks a lot Greg for the smoker car. Shame on y'all and shame me for falling for it.

When I bought my 2020 XT6 it came with 3 brand new tires I admit it took me until I cane to get my oil changed that I remembered that tire after they tried to get me for 900 dollars for new tires, of which all my tires were good for the exception of one. I can't help but feel like I paid for a tire that went on someone else's car. And the excuse they gave me about the tire came from the salesman who called me when he was out to lunch when I was right there in the dealership and no one came to explain why my tire was not there. I chalked it up as a loss but I won't be going to this dealership again.

excellent and quick response, thank you for your help in getting me back on the road

of the South and bought no less than 6 Cadillacs from them, mostly under the Arnold Palmer ownership. I have never been more disappointed in the level of customer service that they now offer the customers. After numerous calls and messages over the last several weeks to their service department, I have yet to receive a callback. Even a call to Manager Steve Bell was not returned. Fortunately, there are other Cadillac dealerships that I can use. My regret is now that I referred so many customers to them over the years. I think it is important to share this experience and suggest potential customers look at other reviews.

I bought a car and I realized on the road, the tank was nearly empty. I contacted my salesman and no response.

This review is specifically for the shop- not the dealership as I have no experience with that. Fifty percent of the time that I’ve visited the shop to get my car fixed something has gone wrong. Every time I worked with BILL, something went wrong or felt uncomfortable by the situation. One time it took four hours for an OIL CHANGE- and yes I had an appointment. Another time I went in (once again, appointment made days ahead of time) to get my windshield replaced and my CUE system looked at. This time was also with BILL. I pulled in as always, he asked what we were doing for the day, took the keys, and then I went to the waiting room. Well over an hour later, Bill walks in the room saying that 1- they didn’t have the windshield and would have to hire an external company to come out and 2- they didn’t have the CUE ordered so I would have to come back for that as well. I waited almost two hours for them to say “sorry we weren’t prepared”. Actually, scratch that. There was no “sorry” at all. I was given a price tag and told that they could fix a recalled part on my car. That’s all. An additional two plus hours later and I was finally out of there with an appointment to actually fix my car. Here’s the weird thing- no matter how many times I asked, Bill would never tell me what happened to my CUE screen cracking out of absolutely nowhere. I just figured I’d get the diagnostic when I returned in a few days after they had a replacement in. Fast forward an couple of days and I’m back to get my windshield and CUE screen looked at like before. This trip I asked Bill THREE times why my screen would crack out of nowhere and he continued to say either the price or change the subject. Complete slimy snake behavior. Also, I waited for a while in the waiting room this time for Bill to come in and say that my windshield had been delivered the week prior but was broken by the company that delivered it. They received the windshield the day after my last visit and had almost an entire WEEK to get a new one if they knew it had arrived broken. Bill specifically said that it had arrived broken. That means they would have had to know that long before my appointment. If that’s the case- then why wasn’t I told that when I first arrived to the dealership instead of them wasting my time yet again? In any case, after Bill’s cold-shoulder approach to telling me the news, he said the CUE screen had been replaced and the total was $1330~ and once again, I asked what was wrong with it. HE SAID NOTHING. I asked him who do I need to talk to in order to get an answer and he said “what? What do you mean?” I asked one last time “Why would my screen crack and become unusable out of thin air?” (there was no temperature shift, heavy pressing, NOTHING going on to cause it). He yet again just looked like a sneaky snake and ignored me. I told him at that point I would just take it up with Cadillac. Come to find out that there have been multiple class action lawsuits filed for the same thing happening. Lastly, when they wash your car at the dealership, they’re not very vigilant. I had an attachment on the back windshield that was washed away in the car wash. When I asked Bill about it he said that nothing had been found and assured me that they were not the cause- twice. Made me feel like an idiot for even asking the question. A couple of days later I received a text from Bill (completely unprofessional) that they DID have it from the car wash even though I had already purchased a new one. I told him of my negative experiences and was met with an awkward and unprofessional text exchange until I told him that I preferred not to communicate with him any longer. Then I received a call from another number from him (which I didn’t answer but was able to track) after I told him that I didn’t wish to speak to him. Listen, this place may be great, but I’ll never know because I’ve dealt with Bill each time something bad or shady happened. Is it because I’m a younger adult female they can take advantage of? Who knows.

made a mistake ordering parts for a recall and did not act in a timely and professional manner to resolve the issue. Despite the mistake, a better service department would have finished the work in 2-3 days. This place needed 12 days. Here’s the full experience: At the last routine service appointment, the service advisor found a factory recall for my 2018 CT6 PHEV. They needed to replace the wire harness to the hybrid transmission and change the transmission fluid. I had other factory recalls on previous vehicles and usually the dealer orders the parts, schedules an appointment and they have you typically in and out the same day. Not so at Cadillac of South Charlotte. They ordered the recall parts on December 16th, and on January 5th the service advisor contacted me that the parts had arrived. We agreed that I drop off the car the following Monday January 10th. When I checked the car in with him, he said that he estimated the car to be ready the next day after lunch. I asked him to call me once the car is ready for pickup. For factory recalls during the warranty period Cadillac would typically pay for a loaner car, but I did not see a need for a loaner car, since I was going to get my car back the next day. Boy, was I wrong! The service advisor did not call me on Tuesday or Wednesday. On Thursday I called him to find out what the hold-up was. He explained that the shop did not receive the specified transmission fluid which was supposed to be included in the shipment of recall parts. Apparently, somebody forgot to check if the parts order was indeed complete BEFORE calling my car into the shop. I would expect swift action from a premium brand service department to correct such a mistake, but no urgency here. What happened the following days was a disgrace. I finally got my car back twelve (12) days after I had dropped it off. The service department seemed disinterested to put any effort into the problem. They reordered the fluid and just waited, hoping for the fluid to show up. No question why the fluid they had originally ordered three weeks before never showed up. Whenever I called the service advisor for an update, they would say the fluid should arrive the next day and that he would call me, but then he did not call. I kept following up and at some point, the service advisor admitted that they did not have a tracking number for the shipment. Eventually I started researching the internet myself for possible solutions. I found out that the specific fluid was categorized as “discontinued” at any O.E. parts retailer I checked. I also found a service bulletin from Cadillac that named an alternate transmission fluid in case the original fluid is not readily available. Ironically, my search showed, that this approved alternate fluid was available at NAPA automotive parts store across the street from the dealership. It was for the 2017 model year, and I sent it to the service advisor and suggested to check with the vehicle manufacturer if this bulletin would also apply to (my) next year’s model. I also told them that this approved alternate fluid was in stock at the nearby NAPA automotive parts store. Again, no response. After nine (9) days I told the service advisor that I would need a loaner car for the upcoming weekend if they were not able to get me my car back. The service advisors responded that they do not have a loaner car for me, but at least my demand triggered some activity on their side. The next days they contacted a partner dealership that had the approved alternate fluid in stock and sent someone to pick up the fluid and finally started working on the recall.

2021 I can no longer recommend this dealership. Simple work was done poorly or wrong. I had made an appointment for my three-year-old car and requested an oil change and a brake fluid flush. These items were required based on the manufacturer’s maintenance schedule in the owner’s manual. Upon check-in the service advisor wanted to add tire rotation. I told him that the car has different size tires in front and rear and he cannot switch front and rear positions, but he said they can still swap left and right. When I came back to pick-up the car, the service advisor was not able to provide a copy of the work order, so I asked him what work had been completed. When he didn’t mention the brake fluid flush, I asked him why that was not done, his answer was “Because the car doesn’t need it.” That was wrong. First, the manufacturer requires it every three years. Second, brake fluid is hygroscopic and absorbs moisture from the air over time, which lowers its boiling point and may reduce the ability to stop the car when brakes get hot. This is especially critical when cars, like mine, use the DOT4 brake fluid. We agreed to make a new appointment for the brake flush. A couple days later I noticed that the tire pressure display in the car showed odd numbers. I manual measured the tire pressure with a gauge and the pressure values did not match to the display in the car. I checked the tires and realized that the shop had indeed switched the different size tires between front and rear. I now had the wide tires in the front and the narrow tires in the back. On a side note, the smaller tires are not designed to carry the load at the rear axles. That means, if an accident happened and a passenger was injured, the court would rule this as a result of negligence by the dealership. In addition, they put too much oil in the engine after the oil change. When I checked, the oil level was significantly above the maximum limit on the dip stick. The second appointment was no better. When I picked up the car the (same) service advisor felt the need to confirm that the tires had been rotated back into the correct position. When inspecting the tire sidewall markings he concluded, that the tires were still not in the correct position and went off to get a technician to rotate the tires. While I waited for their return I checked the tires myself. The tires were actually in the correct position, just that the service advisor didn’t know how to read the tire size correctly or misread it. Luckily, I could prevent them from doing the same mistake again. In addition, I saw at home, that the technician had missed to top off the brake fluid in the reservoir after performing the brake fluid flush. It is concerning that this service department does not pay more attention to safety relevant components like tires and brakes. Finally, also at the second appointment, the service advisor was unable to give me a copy of the work order, which lists what maintenance was done. I never had that problem with a car dealer’s service department before.

they were the only dealer in the area for a long time) cand honestly say I will never get anything fixed there again. When there bc my break lamp wasn't working. In less than a year the lamp was out again. And here we are 2yrs later and I'm still dealing with the same issue. Not sure if it's bad parts or bad work but the folks there sure don't care. If you need work done I would steer clear of them, as I was told, it's not their problem

asked for the latest appt (4:30). The advisor I spoke with said that was fine, I then asked her if my XTS would be washed afterwards, as it always had been at the Cadillac dealer we purchased it from and the previous dealer we had it serviced from in Mooresville. She said of course it would be as that's normal for a Cadillac dealer. I took the car in and got an attitude from the gentleman that checked it in ( I guess because it was 4:30). After he just left me standing in the office, I found my way to waiting area. 45 minutes later another gentleman came an got me. $92 later ( which is $20 more than we've ever paid) the car was done. I asked the guy where it was and he pointed out back. Other dealerships have the car is pulled backed in. I walk out and no wash, just a piece of plastic and a paper mat for me to throw away. My wife called and spoke to I believe Steve Bell, he said he would look into it. He then offered a refund (not sure how much) if my wife could get the card number that I used. He was supposed to call back on 8/9/21 but never did. I really expected more from this particular dealership considering the ownership.

and managers are the best, highly recommended…Please give them a try, you will be happy with the experience.

place was! BUT unfortunately I cant.... I found a suv 50k, worked the deal with the sales guy, had my bank cut the check. asked the sales to walk around it to just double check every as I would be making a 2 hr drive to get it. I waiting a day for the video after texting Tom serveral times to finally get a TEXT that the suv I thought I was picking up on Saturday had been sold!!!!! HOW I mean Im confused. And to top it off the sales guy didnt care, his reoky was sorry someone wanted it that didnt need to see it! WOW, so Ive been waiting in you to show me the suv after the bumper was touched up, deal done, check cut, made arrangements to get there I will say this was the wirse experience and in the end I have NO new SUV Great Thanks

Yukon denai without my authorization and is asking 11,000 and has shut my SUV business down . Spoke with manager and he takes no responsibility in this mistake. And blames me with threats of selling my vehicle to get payment . They have had my SUV for months. Not even giving me my tag . Getting action 9 involved now . Do work with no signature from . Put an brand new no mileage engine in my 2011 Yukon is ridiculous without a deposit makes no sense. I promise I'm not going to lay down and let this happen.

say enough about their SUPERIOR SERVICE. I dealt with Steven Bell and Jaren, who was a brand new salesperson. Every single thing they both did was beginning to end was professional, polite and knowledgeable. The car I ended up buying had previously been with another dealership. I passed on making the purchase there because of the 2 gentleman I was dealing with there. I can not say enough about THIS dealer!! 5++

2008 Cadillac CTS serviced at Cadillac of South Charlotte. It was always a great experience. While I now live a couple of hours away, I needed to get some repairs done to this same Cadillac and I made the trip to Cadillac of South Charlotte. I have worked with Jeff Hathcock for years, and he has been a tremendous resource in helping me to get the best out of my ownership experience. In the last instance, I needed the Sun roof to be resealed, new front brake pads, and an air bag sensor replaced. Jeff and the Service team made the repairs and it was a great experience, even if the Cadillac repairs can be somewhat expensive at times. I can say that in 8 years, I never had to take the 2008 CTS back because a repair or maintenance work was not done correctly. These people KNOW Cadillac. The facility is also nice, and you can get a cup of coffee and accomplish a few things using their Wifi. I can imagine in the auto repair and maintenance business, you cannot make everyone happy all of the time, but I believe these folks sure try to make that happen. Thank You!

quickly. Steven Bell reached out to me via a facebook post, and a few days later I have my car. The experience could not have gone better. Chet Leggett was a big help as well! No pressure dealer, highly recommend!

they charged me $140 and it still doesn't work!! They recalibrated the cameras and it did not fix the problem,

always been a pleasure. The team is professional, and I have always felt they a have taken great care of my different cars...1995 SLS, 1998 xxx, 2002 xxx, 2005 xxx, 2008 xxx, 2012 CTS-V, 2016 CT6 Platinum. They have been fantastic!

Your business did not fill out the purchase contract correctly. You did not collect enough taxes to register this car. Three weeks after signing my contract you called asking for more money to correct/fix the problem that was created by your business. We have/had a valid signed contract for a specific price ! You cannot change a contact after the fact...........especially after 3 weeks have gone by. Your business should now how to calculate taxes for all states surrounding it. This is not the first car I bought from you to be registered in the state of Georgia. That was fully disclosed before I entered your dealership. I walked away the first night I looked at the car due to the price. On the second visit you had lowered the price of the car. Now I know why !!! So now I have no registration and must make payments on the car and for insurance on car without a valid registration. You provided no temp plates so now this car has to be parked. Refund the 698.00 fee I paid for your service and I will pay the taxes myself. Is this how you treat repeat customers....?

They work HARD and are very knowledgeable to answer all your questions. Remember, Sonic does not negotiate so there is no pushing. These two guys are definitely the cats meow

Always great service from everyone at this clean dealership. Will shop again, for my next Cadillac. Could not ask for better group of people. Thank you

Fast friendly service, service manager keeps you updated on the the repairs and wait times. Repair estimates are very accurate. Clean waiting, and retail area.

Cadillac of South Charlotte service center always exceeds our expectations. The next best thing about using their service center is the outrageously good food at their restaurant! We'll be back! Joe Tomasello in Sales is the best. He is why we continually buy/lease Cadillacs.

The service provided is excellent! Always kept abreast of repairs and timeframe. All time favorite dealership! Just purchased my second Cadillac from them! Always leave pleased with the experience.

I recently purchased a used truck from Cadillac of South Charlotte. Sure, the staff are very friendly and accommodating - all car salesmen are. After purchasing the vehicle with zero negotiation offered (apparently it's their 'policy'), I drove my truck off the lot. A few miles down the road the front headlight FALLS OUT and slams against my hood. I pull over on the interstate, remove it and go back to the dealership. They were accommodating but merely glued the headlight back in, leaving the actual repair to me later when I have to change the headlight. FOUR DAYS after driving my truck off the lot I get a check engine light. MAP Sensor is faulty and random misfires in the spark plugs. $300 fix within four days of having the vehicle. Called Cadillac of South Charlotte and, you guessed it, they told me "the light wasn't on here." It's easy to reset the computer and have the light come on later, which is what myself and my mechanic believe happened. It's too soon after purchase for it to be a coincidence. Now I know why they wouldn't do a 30 day warranty. Also took three days and six calls from me for them to even answer my phone call about it. Friendly guys at this place, but clearly peddling used cars that will fall apart once off the lot. Not impressed.

bought 2 new Cadillacs over the past 10 days. My experience was extremely positive and I always feel comfortable here whether for service or purchasing a new auto.

underneath us after they had committed to hold the car until we got to the dealership. The sales manager was not very professional, lacked common courtesy.