BMW of Rochester Hills

Audi I found on the lot. Spent 25 minutes inside the show room and wondering around the used lot, not a single employee acknowledged me or provided any assistance. There were 4 salesmen just sitting at their desk doing nothing. Will take my business elsewhere.

Be careful of the techs work on your car and service advisor Ben who is part of the scam on customers. He will defend the tech work as if they are they are not the problem, but you caused all your problems to your car. Work was not performed as stated due to same issue arising. Car still has issues after two costly repairs that I paid out of pocket and through car warranty. Read the reviews and you will see this place is overcharging and looking for extra money at the cost of the customer. Don't patronize this business. Go elsewhere!

Hills. It was a very good buying experience overall. Connor is very low pressure and a pleasure to work with. I'd also like to add that everyone in the building is very friendly and easy to talk to. People go above and beyond to get you what you need. Leaps and bounds better then other dealerships I've worked with in the past.

My appointment was at 0730. I dropped off the car at 0723. Went to check on it at 1446 and the dar was not done. Over 7 hours to change the oil and do an inspection, 7hrs, really???? The id.. at the counter asked me at 1515 if I could bring it on Friday, really? Why was I given an appointment for Wednesday 22 Nov? Unbelievable. Spoke with Bloomfield BMW and they couldn't believe that these id..s did not get those 2 minor procedures done in that amount of time...

CT5 from BMW of Rochester Hills. Brian Berg , my salesman. He was very knowledgeable and professional about presenting the car and processing the sale. He followed up with curiosity calls and provided after sale support . I would recommend Brian and his dealship.

my needs in a timely manner

dealer and worst advisor Ben E. who charged me foe service was not performed, very disappointed and will never go to this dealer or recommend to any one. My car never looked at till 4th. day, for 1 week after I was calling for updates and leaving messages no, answer fro the service counter.

touch and communicated frequently updating us on our purchase. The Dealership staff was always kind and friendly. Great experience and will be back in the future. Thanks again David!!

professional, highly recommended, picked up a new car last week very impressed with the excellent service and the whole experience. Great communication and very honest people, always going above and beyond. Thank you Jhin!

this dealership. Richard Bell was not only very knowledgeable about my car- 330i- but did everything he could to make the experience wonderful, with humor and patience! It was more than worth the drive from Northville.

my car and helping me out with my previous lease. I would highly recommend this dealership and most certainly, Jhin for the knowledge, attention to detail, and great customer service before and after picking up your car.

fantastic experience. Thank you Tanya and thank you Jim and Dave. You are all the BEST!

fantastic and pleasant experience with sales and financing. Would definitely recommend this dealership!!

the service desk , Ilya . He tried to help to get it fixed as soon was possible and to explain the details what was wrong with my car. I will always be back at the place.

for a new lease. Financing and trade were also great. I would recommend dealership to others who are looking.

salesman, Frank Sandomierski, was very friendly and professional. We had to work together under slightly different circumstances, with Covid-19 in our midst. All went smooth, my husband and I were very pleased with our experience. I would highly recommend this dealership to all interested in a beautiful BMW!

most recent experience was no different. At this time of Pandemic, they were super easy to work with for safe drop off and pick up “no contact” but still excellent communication and informative and accurate diagnosis and experience. I won’t go anywhere else for BMW dealer service.

the time and effort out of buying to help accommodate the tech lifestyle.

cleaned my car inside, in fact there was a gum wrap between the front seat. Hope all will work as usual.

Dave Ugorowski was so helpful in finding the best car for me, he gave me many options and explained the value of each one. He was very responsive and made me comfortable with my decision.

Benedict , Ilya , Dylan , new car sales manage John ... all of them are so wonderful ... absolutely recommended. will do business over and over with them

was friendly and professional. I wish they will charge less for their service. I would highly recommend

waiting area. They always treat me like family. Bonus, they always wash and clean the car with every service:)

specific vehicle, kept shopping then returned for theirs. The staff made everything happen on Saturday so I would not have to make a return trip including staying late.

I had an excellent experience purchasing my new X5. The staff including my sales person Tonya and the finance manager Jim provided both a professional and personal touch through out the process from ordering all the way through to taking delivery of my new vehicle. Upon taking delivery of the vehicle it was in pristine condition and my sales person took the extra step of going through any features that I had a question about an even followed up the next day to make sure that there were no unanswered questions. I would recommend this dealer ship to any one in the market for a new BMW.

the use of the new car was well thought out and orchestrated..overal a very positive experience.

service and a warm welcome all that I came in contact with were very nice thank you again.

only trust them to do work on brakes and SRC. I love that they give me a loaner car to go to work while they work on my car. Will probably buy another bimmer from here...

met. I will return. Mandie did a great job explaining all of the repairs I needed and also checked my Bluetooth before it went to be repaired.

centric. They continue to exhibit this opportunity they have in a customer experience. A class company to engage.

and great first class service work. Salesperson Richard Bell is a BMW Expert who always goes above and beyond for all his clients.

was friendly and very knowledgeable! Patient with all my questions. Took a couple SUV's for a ride. A few days later I'm enjoying my BMW!! Thanks David!!

vehicle from. Frank Sands was fantastic, friendly, and helpful. Erick Grabruck was also a tremendous help. An all around great experience. I'm thrilled with my first BMW

Little waiting time. Friendly staff in service. Car returned very clean, good amenities, great coffee. Good loaner service.

detail what was exactly wrong with my breaking system. Provided good advice. Even looked for a coupon for me. Greatly appreciated.

Brake rotor issue, I called him and He made Service schedule so easy and convenient for me. Extremely satisfied from my car work.

take the time for any concerns and address them as needed. Best place to buy and service your BMW.

and was a pleasure to work with. I have been using this dealership since 2003.

Since his return to BMW and with new updates to the the service department, I have noticed a difference in the quality of service at this BMW dealership. I drive a BMW because the service department is so great.

for my vehicle. He’s a straight shooter and very proactive with follow up. Andrew Holt (tech) always does an outstanding job with the mechanics of my vehicle and making sure I’m back on the road safely. Whenever leaving my vehicle for more than a few hours, I deal with Benedikt Nikola, loaner vehicle specialist, who makes sure I get back on the road to continue my day.

games. Ben is a good service tech. Always keeps me updated and informed good job all around 👍🏼👍🏼

responsive, and a pleasure to work with. He made the process of leasing my first BMW a smooth one and I look forward to working with him again in the future.

suggesting I bring I vehicle that same day and provided a free loaner. I was out the door within 15 minutes and they called back the next morning with car fixed 199%. Also washed the car, as always

Frank was very professional and friendly to deal with. I came in from another state and was on a tight schedule. He was very accommodating to my needs and had all the paper work ready for me when I got there so I could get in and get out in a timely manner.

Client Advisor and Management are very helpful, professional and accommodating. I have leased many cars from this dealership and always drive away very pleased with the service and the product. They go above and beyond. Thank you!

professional, courteous, and most helpful in resolving my warranty issue. I’d highly recommend Ilya or one of his teammates to assist you with your service needs. Five Stars!

service by BMW of Rochester Hills. Mandie, the new Service Advisor, was very professional. We have been hsppy with Jeff snd Ilya with past service appointments. This fealer staff id much better than domestic car dealers

to put you behind the wheel of a BMW. Eric and Jim went the extra mile to put me into the car I wanted. I am so glad I shopped for my car at BMW of Rochester Hills, you should as well.

Prolonged turn around time from start to completion. Extremely poor communication between service personal and customers.The only bonus is the kind, and friendly valet service employees!

the best salesman. This is my fourth BMW. Whenever I need service they take care of me. Frank goes out of his way to make sure that you are totally satisfy