Bill Penney Toyota

yesterday. I called last week and scheduled an appointment for service on my Toyota. I was on time for my appointment actually a few minutes early. My appointment was at 1:15. They checked my car in I went and sat in the waiting area. I waited and waited without a word from them about my car. At 3.30 I go and ask how much longer on it. The guy goes to check and they’re working on it now. I reminded him that I had an appt so why the wait.He tells me the appt is just for them to check in. At 4:30 I ask again and he says they’re finishing up. Meanwhile I watched at least a half dozen people that come in after me leave with their vehicles before me. I finally get my car back a few minutes after 5:00. So I learned that an appointment is useless and means nothing. I was considering getting a new set of tires but I will go somewhere that knows how to perform work in a timely manner. Bill Penney service department…. Do better! If you’re going to charge those high prices you need to step up your service. Disappointed customer.

years now but on today we experienced one of the worst services ever. Almost a year ago we purchased a TRD Tundra so you know how much they cost and came in this past weekend for service and mentioned we noticed and issue with the brakes. The service department checked them and agree there was an issue and said they would be covered under warranty. Received a call on Monday that the parts were in scheduled an appointment to come in on Thursday and now we are here. Ok pulled in before our appointment time and was told it would be sometime no more than two hours. At 12:50 our sweat service lady came and said we have a bit of a problem. Ok what??? They ordered the wrong parts and just ordered the right one so it’s gonna take them 45 minutes to get here and then another hour and forty-five minutes for repair. Wait What?? So you called us on Monday said the right parts were in, scheduled an appointment for Thursday to have us come in sit for about 3 hours to say the parts were wrong. Really yall played in our face which does not sit well with me and now moving forward Toyota Service has damaged its reputation in my eyes and the eyes of the ones that ask for a review!

Calmes. He was so easy to deal with and answered all my questions giving me useful advice. He even stuck with me after the sale to get some matters cleared up. It was a very pleasant experience!

We purchased a 2025 Corolla. Mr. Taylor was courteous, kind, and professional. I was referred to Bill Penney Toyota and I must say I was not disappointed! The process was stress free! Thank you Mr. Zach Taylor, I LOVE the car!

unprofessional alleged Klansmen. A employee named Brent Jones recently went viral for attacking two minor black American kids. As a father with children, I wouldn’t feel safe going to such a dealership. Buyer be ware

provide a security deposit based upon misleading information. deposit was based upon them being able to build me a car to my specifications within 30-60 days. It was later discovered that the sales rep lied as Toyota does not build to specifications, they produce vehicles and ship to dealerships as vehicles are sold and inventory allows and their is no way to guarantee that a vehicle with my specific specifications would be obtainable within 30 to 60 days. Again I paid deposit based on being told that it would take 30-60 days to get the vehicle i wanted built from Toyota and sent to them and I was willing to wait 30-60 days to have the vehicle built for me, which I have text messages proving I was lead to believe a new vehicle was being ordered and was not paid to them for them to try and locate another vehicle from somewhere I would not have agreed to that since this is a high demand vehicle, but I was lied to by the sales rep in order to secure a deposit which is non refundable and i agreed to the non refunable deposit only based upon the fact I was told it was being ordered to my specifications so i wasnt worried it wouldnt be what I wanted so i paid the deposit. Again had I know it was a deposit to try and locate from another dealership I would not have paid this deposit.

a used vehicle. Drove two hours to see it. Spoke with salesman Tyson who confirmed it was available. He stated it was so new it was being prepared and would not be available until later in the day at the earliest. He mentioned holding the vehicle and said he could call me when it was ready. I asked him to do that. I went to breakfast but the. Returned to the dealership to talk to Tyson. Told him I would like an out the door price to decide if I wanted to get the vesicle. He got the price and we negotiated with his manager and agreed on a price. The manager even asked if they got the icicle ready if I wanted it. I said yes. I told Tyson I would like to take it home today. I told him that I would obviously want to see the vehicle but if it was the vehicle in the picture I was good to purchase it. He stated it would be a little while before it wells ready. I told Tyson I had something to do but would be back. I asked him to text or call if it was ready before I got back. He texted about two hours later and I told him we would be right there. I immediately texted back and was less than 15 minutes from the dealership He the. Texted back that it was sold. He stated he did not know what happed but someone came in and put down a deposit. I went to the dealership Whe. I got there I spoke with him and a manger. They stated someone put money down so that trumped our original negotiation. I told them I would have put money down but no one told me. I was coming back to get tje vehicle and that Tyson said he would hold it. Tyson never mentioned money and was apologetic. The manager was not interested in making the situation right or doing the right thing. He said it was their business model and stuff like this happens all the time. I would not recommend the dealership. .

you after you’ve negotiated and agreed on the price. they said they were cleaning up the car to be ready to purchase, then they called us and said it was ready so we could come and finish the paperwork. 10 minutes later they let us know it was sold. i would NOT RECOMMEND this place. shady business with shady business practices. don’t give them your money, there’s way better car dealers out there. drove 2 hours out of our way for this 0 star service. however, jaden tyson who was selling the car was apologetic and sincere. his manager was not apologetic at all and said that’s just the way you do business. and that “money talks”. this dealership doesn’t care about the people or customer service at all. they just want your money.

I’m not a fan of airing ”dirty laundry” but I have never found myself in a situation like this before. I previously provided a great review for Bill Penney Toyota on Google but recent events are forcing me to update my public thoughts. My salesperson, Ian Sherrill, was and still is great. I have no issues with him or the service he has provided. He is clearly the bright spot in this situation. In summary, I bought a car from Bill Penney Toyota on 11/22/24, due to an issue with the lawn care company breaking the passenger front window in the car and the impending Thanksgiving holiday, replacement glass was delayed and I was not able to take delivery of the vehicle until 12/6/24. I elected to purchase the vehicle as I was assured said vehicle had gone through a rigorous inspection and evaluation and it was the color and equipped the way I would have ordered it from the factory. I had full confidence as this was my 4th vehicle via this brand and each of the previous cars had been relatively trouble free and based on the dealership reviews and my interactions I felt comfortable this was the right move for me. I live 4.5hrs away so it’s not a simple trip across town. I loved the car so it was not an issue and it would give me an opportunity to acclimate to the car on its road trip home. Upon picking up the car on 12/6/2024 and heading back to my home, which again was 4.5hrs away, one hour into the trip the AWD malfunction indicator lit up. I was concerned and messaged Ian my sales guy to let him know that there was a possible problem and to ensure the dealership was aware. I stopped in Birmingham to gas up and when I started the car again the light was off. I thought that it was a simple glitch but 20 mins later the light came back on. The car drove normally otherwise so I proceeded home carefully with no other apparent drivability issues. I made an appointment with the local Genesis/Hyundai dealer to have the car looked at on Tuesday Dec. 10, dropped it off that morning and they contacted me later that afternoon to state they needed more time to fully evaluate the issue because the car was showing three different trouble codes and they were not able to identify the main issue. On the afternoon of Dec. 11, 2024, I was notified that the car needs a transfer case replacement. I was flabbergasted as I only drove the car from the dealer to my home since taking possession and in all honesty was beyond heated that I will now have to spend money on MAJOR repairs to a vehicle with only 43,000 miles that I was informed was not only fully inspected and deemed to be fully road worthy but defect free. On 12/12/2024I picked up the car from the local Genesis/Hyundai dealer and was presented a repair estimate of $6.469.80 for a car on which I have not yet made the first monthly payment and that I’m not able to safely or confidently operate as it sits. I am fortunate that nothing adverse happened from a safety perspective on the return trip from Huntsville to my home on 12/6/2024. I have reached out to leadership at Bill Penney Toyota for assistance in resolving this situation amicably for all parties involved but as of yet I have had no interaction, contact, or follow up. I’m not an unrealistic person and I’m aware that compromise is usually necessary to resolve conflict but now is the time for action and not silence. Bill Penney Toyota, I’m waiting.

months old. Found the same tire at two other places for $198. They won't return my calls or e mails . Con artists and thieves at this dealership.

recall. First 3 times no one there had heard about it, last 3 times no call back. Appts. mean nothing, was there to get the outside mirror replaced and was there 3 hrs. So, I’m trading my 2018 Rav 4 with 26,000 miles in for a newer model soon - at a different dealership.

proper department. We proceeded to test driving the vehicle & proceeded to purchasing the vehicle. The complete process was simple & quick. Thanks, I'll be back in the future.

! Won’t call you back! Put discount tires on used car & car vibrates at high speed. Car was certified!! Was told by another Toyota dealer they would NEVER put discount tires on certified car!

as possible. We love our new Prius

and left messages and never got a call back. I've had my Corolla for 27 months and only have 11500 miles on it and the battery is bad . Every time I need to leave or go , I have to get a jump off. Very disappointed.

I met Ian Sherrill and he was awesome. He went above and beyond to help me get a car and drive away today. I appreciate your help Ian and I will be back soon to bring you some more business. Thank you!!!

RAV4. I recommend working with him. He was very patient and kind answering her many questions.

Kris runs a very capable service shop, thank you.

I went on the website and booked an appointment for my car for oil & lube service. I never got a confirmation back. Booked on Monday and called on Thursday to see if I had the appointment as scheduled for 11 am. The website was useless to find the booking. Went on the dealer chat line and they were very little help. They sent a message to the service dept. I started calling the service dept. at 7 am and until 8:15 am and no one picked up the line. Received a text message from the Sales Dept. that they were forwarding a message to the service dept. Still no response from the service dept. Called the service dept. and they took a voice mail and said they would call back. One hour later...nothing. I sent a text message to the Sales dept. (since they are the only ones who answer) to cancel my appointment (if I had one). I only wanted a confirmation of the appointment, yet their system doesn't allow it. I have been going to this dealership for over 12 years and their service dept. is awful about getting back to you in a timely manner...if at all. I have had it!!!! I am going to another Toyota dealership. Don't waste your time~

They were happy to waste 2 days of my time to not complete the work I had an appointment for and didn't have the decency to return my multiple phone calls to their office and the Toyota Brand Engagement Center. In the end, I took my truck to another dealership and had everything taken care of before lunch. If my truck broke down in Bill Penney's parking lot, I'd still have it towed somewhere else.

wonderful job.I would highly recommend him.

here. Nathan Pinkerton did an outstanding job as my salesman. He was thorough in his explanation of all the details of vehicles and the deal itself, great attitude and he made the whole experience easy and smooth. Highly recommend Bill Penney Toyota and Nathan Pinkerton.

He wasn't pushy, very knowledgeable and just a good man. Every text and phone call were returned promptly. He made sure every question was answered, before and after the sale. Can't say enough good things about James Jackson. Highly recommended him. We dealt with Nanie in Finance. Again, not pushy, very nice and professional.

purchase. Was patient with me, showed me the cars i wanted to test drive and explained all the features. Helped me refamiliarize myself with setting up my 4Runner audio system. Great guy and will always work with him as long as he is employed with Bill Penney!!

Jamal Hill was amazing. Not at all like you think a car salesman would be. He was friendly and knowledgeable but not at all pushy. The most pushy he got was asking for a photo with him and my new vehicle. lol Overall I was impressed with both the facility and the people I saw there. These are folks I would be happy to recommend and buy from again.

this morning (03/25/2024). I had a coupon for pads and rotor turned for $219.95. I made an appointment (7:15 AM Monday) with a real person over the phone and asked if this was for four wheels. I was told yes. I made the appointment. I was there by 6:45 AM . I stayed there the entire time until car was ready (~11:30 AM). To my surprise the cost was double ($481.57).. The customer service rep said the price is per axle. I showed him the coupon which said nothing about axles. He treated me as if I was some old man with dementia. That does xxxx me off. I asked for the head of the service center but that person was busy. I ended talking to the customer rep supervisor. after the rep had talked to her. I am currently waiting for the next one in the management chain. I would give them a zero except that the brakes were done. I don't expect any resolution. I do not have any respect for BP Toyota. John P Pissed Off Person

Amazing! I cannot say enough wonderful things about my experience. Connor is awesome. He was extremely professional and caring. Connor explained everything in detail and I was out in no time at all. I am blown away. I will never take my vehicle to anyone else. Customer for life! Madeline, thank you so much! Loved the video and of you explaining what was done. Very impressive! Thank you so much💕

manager. Because he so unprofessional.

I have taken my tundra here 3 times for oil changes, tire rotation and basic maintenance. Each and every time it took at least 4 hours. There is no point making an appointment and coming here. The service is horrible and the people that work here are rude and act offended if you dare mention that you have been waiting an unacceptable amount of time. You are better of going to express oil change.

since I purchased the car, I keep getting the run around, spoke with numerous people and nothing is being done. waste of time and money! Money gone down the drain!!! Now I have to pay a deductible for issues that the car had before I purchased it!!

first thing by Delmon Davis and he got me taken care of and out the door. They have an excellent waiting area this is where I take my Camry for service and will continue to do so.

I had my appointment and was out in 45 minutes for 5000 mile check. Alex was my service person and he corrected some of the misinformation I had and he was very helpful.

needed new lug nuts for my 21 year old 2003 Toyota Tundra. Because of the age of the truck, I was reluctant to take it in to the dealership, but I wanted authentic Toyota parts, because I was getting it ready to give to my grandson when he reaches 16 years old in a few months. I was connected with Service Advisor Richard Felch, who ordered the lug nuts and told me to just come by the next day and get them put on. I took the truck in, met Richard, who was very helpful and efficient. He had the lug nuts put on at no charge, while I waited in the remodeled customer lounge. It is clean and bright, has coffee for the customers, a charging station for your electronics, and is very comfortable. My wait was very short, and while I waited, I was texted with a video “walk around inspection” of my truck. They didn’t try to sell me something else or extra. Richard came and got me in the lounge, I paid my bill for the lug nuts, and walked out with Richard to my truck. I asked Richard for his card, because we have 2 other Toyotas in our family, and I will recommend they go to Richard. He is helpful, personable and professional. He restored my confidence in dealership service!

side on 23 Dec 2023 and as of 01 Jan 2024 the truck broke down at my local gas station, had it towed home that night and contacted Gary Lane just to be told that it didn't fall under the warranty! How convenient is that a Disabled Vet spends his holiday and $500 down on a vehicle that I haven't even had over a week and a half. Not to mention I haven't even made the first payment yet, and the saddest part they know I use to work for them!! If you want complete customer service and care I wouldn't advice spending your time or hard earned money with this dealership!!

Her and all the other employees of Bill Penny were helpful and and professional.

we found interest in and facilitated nicely the negotiating and delivery of our new Grand Highlander. Thanks Jaden!!

Dalton Swinney, he is a amazing salesperson and very patient with a old man like me. We will send all our friends and family members to him.

with. He exceeded all our expectations. I would highly recommend him to anyone buying a car. He was honest and very straight forward and caring.

If you intend to purchase a vehicle here, exercise extreme caution. Carefully look over every single document you’ve been presented, even if the person showing it to you suggests it isn’t important. All they care about is maximizing profit by any means necessary. They will NEVER offer you an olive branch for any reason whatsoever if it does not ultimately earn them your money. Buyers beware!

ready glovebox was still out

she was checking what bank was financing the truck i specifically told her that I wanted my bank USAA to finance the vehicle! Then I told her I didn’t want Redstone Credit Union. I then started to apply online completing my application with my bank USAA and she stooped me and said don’t cause the person was already doing the application for USAA, which was a lie!!! I feel that I was coerced into accepting the application at Redstone by your sales representative, and not satisfied!!! Another she told me she was going fill up the vehicle with gas, lied again, the vehicle had only a quarter of gas!! I then called her back and she said she can only fill the vehicle with 5.00 of gas and said the vehicle had half a tank of gas!! I’m never going to buy another vehicle from Bill Penny!!!! I’m not a satisfied customer. Further more she said she was going to have the glove compartment which could not be opened, opened before I leave with the vehicle!! It was never fixed!!! Bad business and customer satisfaction by Bill Penny Toyota!!

was the worst. At finance we were told we had to get an warranty to get our rate. I called the bank the next day to find out that was false and considered fraud. I also noticed the price of the vehicle was wrong on the contract! Made contact with one of the finance mangers to express my concerns and hope to have all resolved today. will not make another purchase here.

Attempting to purchase a new car from this dealership, and after stating to a sales associate that I would not purchase the "Toyota Protection Package" (nothing itemized to show what your buying under this package) when trying to buy a new 2023 Toyota Corolla Hybrid, the sales associate assured my that "it is not a problem". Then the sales associate quickly dispersed and in came the general sales manager who sat across the table from me. The sales manager did not introduce himself, and only wanted to let me know that, "Were not dropping the Protection Package as this is how we make money here" and " you can go to Hyundai across the street, there selling there cars under MSRP price, we will not". He then stood up and walked away, I was left there at the table, and walked myself out the door. Not even a thanks for coming out and looking at our vehicles. Not only was this disrespect to a then potential customer, he was disrespecting himself as a professional. I will never purchase a car from that dealership. A NASA employee

She told me that Bill Penney Will give you 10 years unlimited powertrain warranty and that comes with every new car and that exactly what they told me when I was talking to the finance manager so we bought three new cars, and when I took my Camry, Which has over 120 miles to be checked, I was told that the powertrain warranty has expired at 65000 miles.

told us there is 10 years unlimited miles powertrain warranty and that comes with every brand new car when I took my car to service suspecting front wheel bearings noise I was first told that it’s not covered When I mentioned the 10 years warranty, they acted like they never heard of it.

immediately notified my seller after leaving that I had forgotten my (rings, sunglasses and my garage door opener). I was told to come in the next day where I only received my garage door opener I asked what happened to my other stuff and that I had given them quick notice approximately 15 minutes after me leaving and my seller said they had a third party detailing team and they don’t control that area. Mind you this is 15 minutes after I left I notified them, left my review on google and was never contacted about the theft that happened. On top of it I went and did the 2 free oil changes and on my recent one that I did myself to replace the plastic housing unit for a metal housing unit, I noticed pretty fast that the mechanic used a impact drill or a air pressure drill to tighten the housing unit way beyond specs which is 30 foot pounds that you’re suppose to. Luckily I got it off, but would not recommend trading in to buy another vehicle and would not recommend their service department as tightening things beyond specs on a vehicle can ruin it or hurt someone fixing their vehicles.

My husband was looking to buy a truck. He found one he liked online. He had gone to previously lots of trucks he liked, and everything was good with the vehicles. So he didn't see anything wrong with reaching out about the vehicle even though it was 2 hours away from where we stayed. We were in Florida. They told us it would be a 2,000 deposit to hold the vehicle. We got back home and my husband went to look at the vehicle. It was a 2021 red Chevrolet Tahoe. The vin# is 1GNSCNKD5MR187080. The truck had numerous scratches that looked like they had been covered up but with another color of red paint. It was just one or two. We have a text message from the salesperson that states they even though it looked bad. So you asked for a deposit for a vehicle you thought looked bad in person. This is what i call an unethical sales practice. Why did you not disclose this information before the deposit? So of course, they are stating they cannot return the $2,000 but they can cover the scratches with more paint. The truck cost over $50,000. Who would buy a $50,000 vehicle that has been patched up and doesn't look cohesive? It is very hard to make money these days, but these are the times we live in. Please do NOT buy a car or give them a deposit if you have not seen the vehicle in person. The salespeople are not honest, and the bumper could be fallen off and they will not tell you. They are probably using his deposit to fix the issues with the truck if it's not going in their pockets. I guess this is needed when you can't make honest sales. The salespersons name is Nathan Pinkerton.

several people before deciding to travel the hour and a half to Huntsville. J D Hunter asked me what I was looking for and that is what he showed me. He was straight forward with me about the price and every aspect of the deal. I can't say enough about his professionalism and assistance from the time I arrived until I left with exactly what I wanted.

I noticed it had just been brought in on that date as a trade (no cleaning or service yet). I retuned the following day for pick up. Two days after I picked in up, I brought the vehicle back to Bill Penney because it was jerking during acceleration. I checked and the oil was completely dry, no oil in it. I returned the vehicle to Bill Penney and a manager, I believe his name was Gary Lane, that they would do an oil change for me. That was on February 28, 2023. On March 24*, 2023, the jerking during acceleration occurred again. I returned to Bill Penney and this time a manager named Chris Pace received me. He indicated that since it was within 30 days of purchasing, I should leave the vehicle so that the service department could check it out. The next day I received a call stating there was nothing wrong with the vehicle after they drove it for 20 miles and that I should pick it up. I did. On June 14th, 2023, (the day I made my 3rd car payment) the vehicle stopped completely. I had to have it towed to Bill Penney. My significant other and I proceeded to explain to Gary Lane that the whole experience with this vehicle from purchase to that point was unacceptable. Yes, we were highly frustrated because we are human and by this point, I was very scared that I had made a terrible mistake that I was paying a large amount of money every month for a vehicle that is possibly a complete lemon. I felt I had been deceived by this company one hundred percent. My significant other was speaking to Sidney Johnson, who appeared to be very dismissive as if I had wronged this company versus the other way around. My significant other stated to Mr. Johnson that he felt this service department was incompetent and completely uncaring as they had never fixed the problems with the vehicle though I had brought it back several times already. Mr. Johnson became enraged and started slamming things everywhere, yelling out that he was not "going to stand for being called incompetent!" Then Mr. Hunter Johnson tells me that "both parties were wrong" which I do not understand how I am wrong in any of this. My life and my children's lives were placed in danger as we rode on the highway in a car that I believe was sold to us without having ever been evaluated by Bill Penney to ensure safety, at least. There was a recall in 2019 on this vehicle, which was never addressed, and it did involve the engine, which now I am told there is a problem with the engine. I have not yet presented this case to any consumer agencies such as the FTC or the State Attorney General because I want to make sure that your company has every opportunity to independently do the right thing. I have not retained an attorney. I have spoken to an attorney just to obtain information. I have ascertained that every state, including Alabama, has a UDAP statute providing a private right of action to remedy deception, as well as unfair and unconscionable practices. An "as is" disclaimer in the contract does not prevent a UDAP claim based upon the dealers' oral representations, failure to disclose, or unfair conduct. As I may be looking to pursue a cause of action under Alabama Law 8-19-10,

Hated dealing with their staff. One salesman did nothing but make comments about how I was refusing to take my husband’s last name. Our main sales man, Zach Thomas, was awful. He did not listen to what we wanted, he wasted our time, and talked in circles. He didn’t disclose certain “upgrades” to the cars, and we almost paid an extra couple thousand for features we didn’t even want. The worst thing was that he urged us to sign off on things that hadn’t been completed yet in order to “expedite the process”. I was limited since I needed a car sooner rather than later, but if I could do it again I would def have gone elsewhere or request a different person. My husband will need a new car in the next few years and we will NOT be back. No care of customers. Only the sale. $$$