AutoNation Ford Mobile

Financing handled prior to visit. Salesman courteous and knowledgeable about car. Would recommend to anyone.

had my truck ready for pickup in about 3 hours. Great service Dept. I live in Daphne AL which has a Ford dealership but I choose to drive the extra miles to Autonation in Mobile because their service dept is excellent

These are the people who give car salesmen a bad name. I made a deal IN WRITING with Mark Hochecker and drove in 50 miles to the dealership. But when I arrived, he switched the terms and tried to hustle me for an additional $1,700 with a bogus story about how “the computer made a mistake.” I complained to the managers on duty, but they were in on the crooked play. Needless to say, I walked! Very dishonest and crooked. Beware!

Really enjoyed the concierge service

I received while shopping for a car. Branden made our buying experience very comfortable!!!

And I cannot give her enough praise. She wasn’t too pushy the absolute best. Definitely a 10 out of 10. Made our car buying experience easier than we anticipated. Thank you Kay!!

No back and forth with a manager. It was refreshing for a change to buy a vehicle.

They were very courteous and made sure I was satisfied.

dealership. Very helpful place if i do say so myself.

Even after I bought it (stupidly) they insisted that the car had certain features- in writing, over the phone, and to my face. I only learned the truth after confirming with the manufacturer that it indeed did not. They will lie to you and smile about it.

Ford Motor Service national. Said they had to be warranty issue. If you need service on a standard car forget it

We bought a used truck and within 5 days it had engine problems. We took it back the next day to be serviced. It has now been a month and 2 weeks and there is not a timeline for when it will be ready. They would not work with us to get a courtesy car. The general manager will not return calls even though several voicemails and messages have been left. No one seems to want to help us or talk with us about the issue. I have reached out to corporate as well as the Better Business Bureau which has the dealership rates at a D-. Customer service here is terrible! Do yourself a favor and go somewhere else!!

No games, like car buying should be. Thank you Brittany!

experience. Making a scheduled appointment is a total joke, all it does is push the time out two weeks and then puts your vehicle at the back of the line. Vehicle was taken in for transmission fluid leak and erratic shifting. After a week there was finally a plan to make repairs. Picked up vehicle and noticed shifting problem, Returned to service dept, they kept for three days and said there wasn't a problem. Picked up vehicle and noticed ATF on the pan and parts missing as result of incomplete repair. Took vehicle back AGAIN. Was told that they would take a look at it. I told service rep that this was a result of a negligent repair and it was all on them to make the repairs immediately. There is very little professionalism. You get the feeling they are doing you a favor by even looking at your vehicle. At one point I was told that I could take my vehicle to the other Ford dealer down the street. Customers aren't greeted when they arrive, usually have to hunt someone down. If you want to know what's going with your vehicle, then you have to follow-up on your own because it's unlikely that you'll get any information from the rep. I've been a life-long Ford guy, but this may very well be my last Ford.

Everyone was so nice and friendly. 10/10 would definitely recommend! Special thanks to Jvonte, his customer service was excellent, I wouldn’t want to do business with anyone else

The salesman Jonathan was great. It was quick and easy.

keeping you informed about your vehicle. I received 1 automated text stating they received my car. Aug 8/9 I waited a few day then I called the service department looking for my advisor “Robert”, I could not get a person at the site on the phone, (twice the customer service kept taking my number and name saying they would relay the message), this was during operation hours..I waited days,( this is now day 9) no-one reached out to me so I called again, I finally got a person that worked at the actual site and was asked who my advisor was…..and was told “we do not have a Robert that works here, well at least not in service” so I texted the number that I received the message on and called again. Another person answered the phone, I asked for Robert. He said “ok let me get him for you,” I said I just called, someone said a Robert does not work there, he stated “oh, because no one calls him/knows him by Robert, we all call him Tyler.” Finally was told they do not have an on site mechanic to fix an engine problem. I only had the car a few months before had to fix/so called replace my engine, now not even a year later I’m back in for my engine. This time it’s leaking oil out of the tailpipe, hesitating to drive and smoking, they kept my car for 2 weeks and 6 days. ……I had to rent a car for those days, he said they had to figure out what was wrong with my car first to see if the damage was covered under warranty , (which it was) I finally got my car on Aug 25, He said he can’t explain what happened but the engine just came a loose ….. when I got my receipt, they changed my email address to some weird address, I guess so they can have an excuse as to why they did not reach out to me, but I had previous notifications.I asked about reimbursement for the Rental and was told I had to call/reach out to the 1 800 Ford number/email….I did that, still no response! After all this…..I called yesterday Sept. 3 to tell Jerry the manager that my car started to hesitate again and won’t go past 75/80 and the check engine light came on and he had the nerve to tell me that I’ve been racing my car because I have to keep getting my engine fixed/replaced. And most of the speed limits around Mobile is 65 mph! (I was on the interstate but don’t see why that was anything to say to a customer) but a so called new engine should be able to withstand that pressure….right???)! This was a horrible experience and my car is still not fixed!!!!! (Some Proof in photos)

and friendly make you feel welcome

The sales person, the finance company and the price negotiations were great.

cars later!! You know I got to LOVE them to get ALL my card there!!

did great

!! I highly recommend this group, very knowledgeable and always helpful. Keep up the great work.

Will most certainly buy from Autonation Ford of Mobile again.

The used car manager was pretty arrogant. That’s my experience. I probably wouldn’t have purchased it in hindsight I could have gotten a new one with a lifetime warranty elsewhere. The vehicle was priced right so that’s the only reason I went through with the transaction.

Zach was great, very helpful & made sure I was happy with my choice of vehicle. 10/10 very much recommended.

He took great care of my service needs. Everything I needed done was taken care of. He listened to me, verified info for me, suggested needs for the next visit. Steven set the tone for my day by not asking me to leave the vehicle. The waiting room was clean. Wait time was minimal.

I brought it in for service. I was told I needed a $1500 rear taillight. There was nothing wrong with my taillights. Then they told me, after keepin my car for two weeks, I needed a new clutch, flywheel, and bell housing for $4500. I got a second opinion and the noise generated was by a TWIG rubbing the driveshaft. THEN... when I wanted to order a new Mustang, thinking that after their mistakes they would treat me well, they wouldn't give me the price of the car I wanted to order! Stay as far from AutoNation Ford in Mobile, ALabama as possible.

My salesperson was Anthony Mosley. He was very patient with finding the best car for me……I would definitely recommend him

! Everyone at dearship was very helpful & professionally. Thank you

excellent experience. Mattie, Grant, keep up the great work.

My experience was very good and I would recommend them to anyone!!!

wonderful experience overall. Highly recommend Mostafa Abdelhamid

my used vehicle. Imagine my surprise when one of those things - Sirius XM radio - dropped in a little over a week. Upon asking why, after several follow-up emails with no response, I called the dealership - they said it was for 90 days only, and the car was on the lot for almost 80 when I bought it. All I asked was to do what you said you would do. They offered to reset the 90 days, but that was not what was agreed upon. Why bother. Very disappointing.

not receive at Auto nation ford mobile al. I had an appointment to get 2 new tires installed on my Ford truck. The Appointment was made on Tuesday to be performed on Friday 3/15/24.I arrived at 730 as suggested by my service writer Mackenzie Bradley I was told it would only take about an hour to complete.At 1030am I was informed that they did not have the tires and would not be getting them today. I am expecting too much to think the tires I ordered 4 days ago would be at the dealer before the appointment time.The service manager accused mre of not having an appointment Evan with me showing the email confirmation. He was extremely rude and disrespectful. He should be terminated immediately. I tried contacting the general manager but he never returned my call. Mullinex Ford is another local dealer that should be your first choice for service. Autnation Ford Mobile Service is the most incompetent rude people I have dealt with in the service industry. They act like they are doing you a favor to provide service you are over paying for

wanted to come and test drive. I told her yes I came down. I test drove the RAV4 2023 and I took it home with me the same day. Jada is an excellent sales person. Thank you, Jada.

They sold me a car and only two days later I had it take it back to get serviced. They kept my car for almost 2 weeks just to say that they couldn’t fix it & it’s nothing that they could do.

honest in their dealing with us.

Had it shipped to my state and therefore circumventing the moneyback guarantee. Horrible experience.

Raymond was very helpful and knew his stuff. Management was also very helpful and introduced themselves to me.

Would recommend them again.

Tyler has great customer service skills. Will be back

Madeline assisted with my transaction and I couldn't have asked for a better dealership to do business with. I had reached out the day prior about a used 2023 Jeep Grand Cherokee and they were able to offer me a deal that I couldn't resist. When I arrived at the dealership the next morning Madeline met me as I pulled into the parking lot, we took the car our for a test drive and then immediately started the paperwork. There was no other haggling like most dealerships try to do and I can honestly say that this was the smoothest and easiest car buying experience I have ever had; even the finance employee was knowledgeable and didn't try to push me into purchasing their warranty. I would definitely do business with them again.

Got my vehicle in quickly and completed the work very quickly.

well done I will be back

She kept me informed on what was going on with my vehicle. She was very helpful and polite.

I called Autonation Ford to schedule a service appointment. The employee that answered gave me 2 impossible options along with new information that they have no rental cars available. This seems odd since Ford sedans are pretty much the most common cars in my area & I paid more for the warranty that is supposed to guarantee rental cars. So I hung up to call a locally owned Ford dealership, the same exact employee answered from the same call center somewhere in Florida. I hung up and called the next day (Wednesday). An employee named Keshawn answered and was very helpful while scheduling me for a time I would be able to wait for my car & sent me a confirmation email for the next Monday 3:15pm. The following Saturday I received a voicemail from Keshawn saying he was going to reschedule my appointment with absolutely no reasoning or consent then he sent a confirmation email for an appointment on Wednesday 7:00am. Those are 2 completely different time frames so that made no sense to me. I called the call center at 8am, Monday (day of my original appointment) to ask to speak to my Service Representative Chris, whoever answered the phone told me he would leave a note for Chris to call me immediately since I changed my work schedule in order to make this appointment. After 2 hours of no response, I call again to say I just want to speak with someone at my dealership, not the call center. Again the employee said they would leave a note for the next available person. After another 3 hours of no response, I call again & finally get transferred to Chris. He has no idea I have been waiting for a call from him all day. He tells me it is absolutely no problem for me to drop my car off today but I can’t wait for it because the time of the appointment (another lie told by the call center employees). When I drop my car off at Autonation, I expressed these concerns with the service manager and they said there’s nothing they can do because this call center has been a headache for them for the past 3 years. I don’t know who’s lied during this experience but I can guarantee I will never be a Ford or Autonation customer ever again because of this cherry on the top of issues I’ve had over the 3 years I’ve had this hot wheels car.

were performed correctly and in a reasonable amount of time.

My family dealt with the previous owner of this dealership many years ago.

and easy, as always.

Vehicles and to get them sericed.