Albany Toyota

and always take care of all my vehicle needs. Best Dealership around for service hands down!

The service they provide is exceptional. Adolfo has gone above and beyond to make sure we are satisfied. Thank you Albany Toyota!

advisor. His name was Mike Ireland, and he was very helpful. I am very picky and hesitate when it comes to my lifted Toyota Tacoma and he made me feel like my questions and concerns are valid and I felt heard compared to the other location I have went too. After I review the information, he gave. I will be coming back to ask for him in order to have Toyota work on my truck. Thank you again and nice meeting you.

best experiences in purchasing a car that I’ve had. Noah was exceptionally knowledgeable and helpful. I would recommend this dealership to anyone looking for a vehicle..

beyond to help us get it and even delivered to us!

down a deposit. They were not able to get the vehicle we wanted and we decided to buy a car from a different dealership. When we asked to get our refundable deposit back they kept giving us excuses as to why they couldn't process it. We were told to come into the dealership and when we arrived they said they didn't have the proper authorization to process the refund. To this point we still have not been able to get our deposit back. There seems to be an extreme lack of communication and training among the employees. This is very unfortunate as it's the closest dealership to our location, but I cannot recommend doing business with this location.

Friendly and personable. Has a better warranty than most other Toyota dealerships on new vehicles.

Jeff explained things very well and was super patient with us! Highly recommend!

color I wanted so they found the color and equipment I wanted all in the same day. Thanks Albany Toyota

He listened and was genuine and helpful. He didn’t try to sell anything unnecessary and he was willing to let us try multiple vehicles.

Listened to what I needed & why! My time was not wasted! Appreciated the genuineness! Refreshing!

appointment was required for purchase

pressure and great to work with. Would definitely buy another car from him again.

I traveled 6 hours for this vehicle and it was completely worth it! Jeff went above and beyond and this whole process went super smoothly - I think it’s the smoothest, calmest, most relaxed car buying experience I’ve had and I really appreciate it!

Really got me the car I wanted!

test drive when I arrived. as a VIP appointment. Jeff Jaynes was my salesperson. He was with me the entire way from the test drive to getting the keys. The dealership was super clean and comfortable with excellent WiFi. Everyone was super nice. They helped me get a good loan rate with my institution of choice. Jeff Jaynes made the whole buying experience one the most pleasant I have had in all my years of buying vehicles. Highly recommend Jeff and Toyota of Albany.

Such an easy process to get the car we wanted! Thank you!

what we were asking for. Good value, good service.

discontinued cheap tires with NO WARRANTY. I purchased a new Tundra from them with Falken AT tires. This truck had under 20 miles on it when I drove it off the lot. At 10k miles I noticed the tires were wearing very fast. I stopped in and talk to the manager who took me to service. They stated that I needed to call Falken. I called Falken and they told me that the tire TOYOTA buys from them are ordered to be quite and to get better gas mileage. They also stated there is no warranty on those tires and they are not real Wildpeak AT tires. Toyota just order's them that way. I told Toyota what Falken told me and asked they replace the tires with real Falken Wildpeak tires but they will not make it right. Then to top it off I went in for my 15k service and the only service they suggested was that I need new tires. I just laughed. #Falkentires #AlbanyToyota #BeavertonToyota #koin6news

but I feel compelled to due to the experience I had buying my "new to me" Tacoma. And, I have to say it was a great one. My sales guy Joe was awesome to deal with, took his time with me and really new his stuff, not to mention just a cool dude overall. I had a couple of special requests that took a day or two, this where the sales manager Jim had to get involved. Jim was extremely professional, friendly and extremely responsive-I can't thank him enough. Once we figured stuff out the I had the opportunity to work with Tammy the finance manager. She was non-pushy and walked me through various options that met my financing needs and insurance programs that fit my driving habits. We worked together to pick a program that made sense to me and let's just say this, I won't need to worry about having unexpected repair bills coming my way anytime soon. Thank you again Lassen Toyota, dealing with me was truly a team effort that I appreciate and I will be sharing my experience with anyone I hear looking for a new ride. Truely a 5 star experience.

Friendly! Great dealership! Would definitely return when we’re ready for another car.

period)had to spend $8100. in repairs for Air Conditioner and a Transmission and couldn’t drive the car for over a month.

with Lassen Toyota. I’ll be the first to admit that I lowballed on an estimate, but instead of telling me, “that’s way too low” or “not gunna happen”… Jordan tells me “I’ll call you in an hour or so”. I figured that they’d deny my offer, but was hoping for a counter, or even a simple “thanks but no thanks”. Instead, Jordan took the middle school dating approach and ghosted me. I was waiting to go on vacation (which he knew about) and waited several hours until I finally called him, texted him, called again and left a voicemail. Never got a call or text back. I am thoroughly disappointed in my experience.

painless. Ken Laub is a dream to work with. Very helpful, inquisitive and very knowledgable. THANK YOU LASSEN TOYOTA

easy and quick and stayed late to make sure I got my truck when I needed.

terribly and even threatened me that they wouldn’t fix my car since I wrote a review. Charged me $1400 for repairs even though they didn’t fix the check engine light we had them check out. This company couldn’t even get the mileage on my car right, wrongful reporting of the ODO is not good for any car company

in, and did not receive a response either time. I will not be contacting them again. Even if the car I was checking on was no longer available, the courteous thing to do would be to let me know it had sold. That is what I would do. Never burn bridges.

not create a protected environment to make sure the car was safe. because of this the cat converter was stolen from the car and they refuse to cover the cost trying to make our insurance pay for it at a 1000.00 Deductible. I asked them to reconsider and there exact words are that we signed they were responsible for damage. Well There is what is legal and what is right. They seem to stand behind paperwork and thank there patrons by cost them another 1000.00 Dollars and insurance claim witch always results in a raised premium for the pleasure of doing business with them. I cant recommend not using them enough. In a world that is filled with lawyer speak and fine print there is what is right and what is wrong. Lassen did what was wrong.

Incompetent and Uncaring I brought in my Yaris in September because it was squealing horribly under very specific circumstances, and the serpentine belt had already been replaced. After only an hour, they said I needed a new skid plate and sent me home to wait for the part. It arrived and was installed, and I assumed everything was fine. But the noise never really went away. Then it started getting worse. So I took my car back, only to find out that now I needed to replace a $900 part, something that could have been avoided if they did their jobs the first time. On top of that, they tried to charge me a diagnostic fee for my second visit. I’ve driven 500+ miles since the repair and the car still squeals when I turn it on, but I’ll be going to any other dealership to get it fixed. That’s how I found this page.

to Collective Soul ! Known him for years but he probably doesn't know who I am.

I found the vehicle on the internet. I reached out for pricing and Jacob immediately replied. In fact he was fantastic in following up via email, phone & text. I have never purchased a car at a dealership. Even though Lassen Toyota is 70+ miles away I decided to take a chance. it was a great decision! Jacob really cared about my experience. I highly recommended seeing Jacob if there is a car you’re interested in. If o ever purchase a new toyota, I will make the drive to buy from Jacob at Lassen Toyota

ever came across..he will bend over backwards to get what u want..he was very kind and made me feel very comfortable..ty my friend.

I live in Olympia Wa, But I Do know that the next car or truck we purchase will be from Mr. John Payne. His kindness and integrity go above and beyond, Your company is very fortunate to have him. Thank you, Joni M. Spoltman

The customer service is top notch. And they really know what they are doing.......they go above and beyond the call of duty to make it right for the customer.....I applaud them.....

I reached out via their website requesting a price on a specific vehicle. In Jacob's first emailed response, he offered a price below what I sought. He answered follow-up questions promptly, and never pressured me to come in. When we arrived, the car was ready and the price remained what was promised ($10 less, in fact!). Roxie in finance did try to sell us some add-ons/warranty, but didn't push when we declined. Overall incredibly pleased with our experience. There were never any games. Instead of feeling like I was in a battle against the dealer, I felt like they were working with me.

I had an excellent experience dealing with Ricky and the Lassen Chevrolet-Toyota group. They were professional, experienced, and excellent communicators! Ricky even worked way beyond his regular work hours to help provide me with service! Will definitely look these guys up again in the future!

I found my Toyota Rav, experience and price was good. They startled pressuring to add extra packages. Got through that, very happy with my Rav. Then came time for 5000 mile check. Phone multiple times could never reach a live person. Today I called again, no answer again, pushed 0 for customer service. The lady said she was from accounting she could put me through, but it would be the same if I called myself, she said I should leave a message. Then she was rude and started lecturing me on how many phone calls they received and I can't expect them to answer the phone when they are busy! I was upset for being treated rudely, so I said I was going to call another dealer. She said Good, you should! I phoned Corvallis Toyota, they answered immediately. Appointment scheduled in one call. I am Very Disappointed 😞

They had to replace the upper part of the dashboard in my 2017 Canyon with a new part. They did not install the new part, just reinstalled the one that was taken out. In the process, they scratched the lower part an marked up the window post. Very poor workmanship. I was told that I did not have make an appointment for an oil change and to just drive up to the place marked "Express Lube", then go inside to get it started. As soon as I pulled up, an old guy came out and said that I could park there and I had to have an appointment! Not everyone in the service department is on the same page and their so called Master Mechanic just uses brute force to try and fix things. I will never go back there and have found a new dealer to get my services done.

I had an appointment for 10:30 am Saturday. I got there at 10:20 they weren't done with my oil change until 1 PM. 2.5 hours for a simple oil change is not acceptable especially from a dealership where you bought you car. I drove all the way to Albany from West Salem so this ended up taking up too much of my day. There was a guy with a diesel pickup that got there later than me at 11 am and he was finished and gone well be fore me. Very very poor customer service.

Very knowledgeable and not pushy. Smooth and easy car buying experience with Joe and Roxy. Helpful with figuring out gadgets on the car. Would recommend them. Less BS than the usual car lot. Very friendly.

We dealt with Jacob and Gerald. Both gentlemen were personable while remaining professional and knowledge throughout the entire transaction. There was NO sales pressure at any time. Just a great all around experience.

Shopping for Camry. Ames Lay sales person was friendly , knowledgeable, professional. rate Ames a 10+. He made our decision easier to buy on the spot.

The reason For my rating is that it was the best experience I have had with the purchase of a new vehicle. Tom was most helpful with his knowledge, friendliness and no pressure approach.

I bought a car in February from Lasson. My experience was good. They were friendly and helpful. They didn’t pressure me at all. Victor was my salesman and my experience was really good. He made sure he was with me through the whole process and that I was very happy with the deal. Thanks again Victor.

This was my first new car experience and I am very satisfied with it. Great service, very friendly, takes care of customers with excellence, resolves any arose issues professionally.

Victor was really great and helpful! I didn't know anything about financing a car or how the whole process even worked. Victor took time to explain everything to me and helped me find the best deal for me. I was able to get a really low interest rate and an amazing new car that I am super happy with. Victor made buying a new car such an amazing experience and I would highly recommend him!

I negotiated with Victor over the Internet for a few days got exactly what I wanted at an excellent price Everyone at the dealership was pleasant and friendly and even working with the financial officer was great. There was no manager. You work directly with one sales person and one financial person. How great is that?

I shopped at Lassen because it was recommended to me. I got a great internet price on a Toyota certified vehicle. Vic and Roxie worked hard to get me a good finance rate even with credit challenges! Friendly and low-no pressure! Best dealer experience in 40 years of buying cars.

We went in looking for a low milage used car. Jim showed us several models that fit our desire. And, then showed us how we could get into a new 2017 Camry. The numbers worked out for us. No hassles with either Jim or with Gerald in finance. It was our decision to make as to which car, and they let us make it without and pressure or BS I have purchased many, many new and used vehicles over the past 45 + years. This was one of the few times I did not have a bad taste in my mouth the nest day.

Easily the most painless new car buying experience I have ever had. Victor's easy, laid back manner made me feel comfortable from the start. I knew what I wanted when I walked on the lot. Unlike previous experiences, he didn't try to up-sell me, or talk me into something I wasn't interested in. If you're looking for a new ride, start at Lassen Toyota/Chevrolet and ask for Victor Edwards. The guy is solid! Gerald worked with us on the finer points of the financing and was super helpful in pointing out some aspects of the money part of the deal that my wife and I had not considered. Solid, friendly, professional. I believe you would be hard pressed to find a more pleasant, professional purchasing experience than you will at Lassen. I assure you, I will buy from them again.