A-1 Toyota

Zack was amazing from the beginning, David is amazing seller and person I recommend with no doubts and Anabela she was super nice and friendly and all of then work with so much expertise. Highly recommended this dealership.

BEST, most transparent dealership I have every used. Don't waste your time @ WLFD Toyota or others. They are a NO B.S operation, NOT the old school way of buying a car. I would absolutely recommend A1.

during my recent experience at A1. Not only was I required to pay a $1000 negotiable (CT Law) fee for dealer "dues" (it is a very much non-negotiable fee at A1) but the experience as a whole was the opposite of what I wanted or have previously experienced. I would be happy to pay for any services that a fee would cover but the overall service provided was far below the standard without any clear justification or value in return. Summary of my experience: No opportunity to inspect the car prior to signing: I was required to sign before I had even seen or fully inspected the vehicle, which left me feeling rushed and pressured into making a decision without the chance to properly evaluate the car. It ended up that they didn't fully detail the front right side of the new car. Plates not ready: On the agreed-upon pick-up date, two and a half months after paying $500 to hold the car for me, the license plates for my car were not ready, causing unnecessary delays and inconvenience. Per the sales manager, " ... it was not our fault that your license was never switched over to CT." ... A week and a half later, a salesman shows up 3 hours late with the plates, but without any screws to affix the plates to my car. He ended up putting the back plate on with two screws, leaving me unable to drive the car. Then, after getting the screws at Home Depot at 8pm to ensure I can make it to work the next day, we realized we needed plate frames, that we did not have nor were told were needed. Unprofessional communication: The salesman assigned to me texted me in a manner that was both unprofessional and inappropriate, addressing me as if we were close friends rather than in a formal business transaction. This added to the overall lack of professionalism displayed during the process, and he ended up ghosting me and didn't show up the day I got the car. Thee unapologetic, dismissive, and ego-driven attitude among staff and managers was a little much in addition to the lack of concern for my dissatisfaction. Incomplete detailing: I noticed that the front right side had not been detailed properly, unlike the rest of the car, but this was after signing and being charged. This oversight further compounded my frustration.

They only want to please all the clients, with a smile and positive attitude

My third car from them and it’s always a pleasure to be there. Abdul, Yahia, Hatim, Mostafa, Gary and Eddie are very professional and they always make my experience hassle free. I’ve referred so many friends to A1 Toyota and they’re all happy with their experience.

My 3rd Camry from A-1 and second with Sunny's assistance.

car ignition problem yesterday Until he solved problem he is number one

Raising his voice at customers is rude and unprofessional.

Gary over the internet. No games, no hassle, no bull. Made my purchase painless. A1 Toyota at New Haven Connecticut. 💯 I will be going back again for another vehicle

ever had. We had an out of state purchase, involving several out of the norm factors. Everyone was courteous, informed, flexible, and easy to work with. We were able to execute the entire deal via phone and email and pick up the car very quickly. We have bought many cars in our home state of CA and this was so far beyond any great service we have ever encountered that I am willing to fly cross country to buy our next car to work with this dealership, who doesn't love a road trip, right? We so appreciate the no-nonsense approach without constant upselling. It was refreshing.

He answered all my questions, and helped facilitate my trade-in into a brand new lease. He was helpful, knowledgeable, and respectful.

through the shop he is so nice and concerning! This guy definitely deserves a free car from Toyota for working there for about 30 years! This will help him a lot!

They delivered on all their promises and were honest, professional, personable and helpful.

He was always available when I had a question and responded in a timely manner.

deal got our new car in 2 hours

work with. I have used them to service my used car and now for my first new car purchase. Everyone is friendly and welcoming. It was an awesome experience. Working with Quincy was an amazing experience. He was thorough, personable, and efficient. He made my first new car purchase, for my birthday, so rewarding. I would recommend him and A1.

vehicles and have has service regularly, these guys are top notch.

able to get my questions answered quickly and accurately.

part of a group of likeminded passionate Toyota lovers. They prioritize your time and never make you feel like questions aren't important. The energy in the building is so positive. They have crushed the stereotype of "untrustworthy" car dealer. Will purchase all my Toyotas from A1.

we ever had we dealt with Jerry , Ed, and Lina. Everything was simplified, well explained, and straight forward. No surprises, hidden costs or pressure to go beyond what we wanted. Lina walked us through the purchase process and thoroughly explained the vehicle’s features and A-1’s customer care program. Jerry placed the order for our Rav 4 ensuring we understood what we were getting with a full understanding of what the final cost was. Ed was great at getting our financing and a Toyota military discount. Very efficient process. No mysterious paperwork.

that I only purchase a Toyota. From start to finish, my experience was exemplary. This was the first time I was purchasing a car on my own and my salesperson Quincy Smith made the experience comfortable and less daunting. It was a pleasant experience from start to finish. Quincy is extraordinarily personable, a good listener, knowledgeable and very thorough. He provided extensive information and guidance regarding the components and features on the car I ultimately purchased, which was a a 2019 Toyota Corolla XSE hatchback. Quincy extended himself numerous times to call upon him in the future for any necessary assistance. Without hesitation, I would highly recommend him and A-1 Toyota..

I’m very happy with my new Tacoma. I’d recommend Quincy and A1 Toyota to anyone looking to get a Toyota. The whole process was smooth and fast.

My salesman was very knowledgeable and spent time in detail answering any questions I had.

He was able to help me find the vehicle I need that I was looking for. Sunny will keep you updated.

He was very informative. Will contact him shortly.

Shut out to Quincy Smith and the sales team.

Helped every step of the way through the waiting process. Supply chain problems.

customer service is top notch. Gary, the GSM, was super helpful and stayed on top of everything to make buying each car easy for us. They are the best dealership we have used and have the best cars. We will continue to purchase cars from them in the future. Highly recommend!

friendly and helpful. The Sales Manager Gary and his entire team went above and beyond my expectations. A-1 Toyota has a very comfortable environment. Gary and his team are very professional, knowledgeable, helpful and friendly and went above and beyond to make sure that all my questions and concerns were answered and addressed. They actually exceeded all of my expectations. I have purchased many cars in my lifetime and none of the experiences compare to this one. I highly recommend A-1 Toyota, Gary and the entire team. You won't be disappointed. Absolutely outstanding.

They are far from professional. I ordered a car from Dealer in June. On August 3rd, Salesperson Lina called me on the company phone and said that the car had arrived and the remote starter on had not been installed yet, I told Lina that I did not want a remote starter. They installed a remote starter on the car without my permission. I bought the car on August 15th. When I checked the remote starter, I noticed that it was not working properly. On August 29th I emailed Gary, the sales manager, informing him that the Remote starter was not working. I was not satisfied with the product and asked them to share their return policy. I said that under Connecticut law companies are required to share their return policies.If they don't have a return policy, I reported that I have a 30-day return period under Connecticut law. Sales manager Gary didn't share their return policy with me and blocked my email. The remote starter they sold me does not work and they do not want to help in any way. They talk to you until they sell the car, then they don't even look at you. When they sell cars, they forcefully sell non-working accessories. They don't share any return policies and they violate Connecticut law. No one should buy a car or anything from them. They are deceiving people. They don't refund my money. Especially general sales manager Gary is very disrespectful and rude. Here I am writing again. If they want to check the product and help me, I ask them to give me a service appointment. I can bring my car and be happy to return the remote starter that is not working.

with the sales representative, Quincy Smith, who was top flight He was knowledgeable and helpful without pushing to sell me on the car. When the paper were signing he spent over an hour goin g through the details and fielded several calls that I made after I got home with the car. At the end of the process I looked at him as a friend.

Toyota in New Haven. My first contact was Ralph Doyon. Derek Weaver explained everything in detail, and was an excellent advocate to me in getting an awesome paint job. I also want to thank Christina Hendricks, and Steve Lyndon, Louis,John, Jacob, and Tommaro. I can’t stop looking at my truck! Thank you! Lifetime customer now. Scott Olson

after a couple months with a deposit on the books, that doesn’t at all take away from the great experience I had with them. Their pricing offered to me was the fairest you could hope for and Alex, the sales associate with whom I worked, was not only transparent about what to expect in the process, but treated me with dignity. He saw the problems I have had before working with A-1 and had a genuine desire to solve those problems and provide a positive outcome. He’s such a standout in a world currently packed full of deception and greed. The few times I had to call in, all of the staff was friendly and never sent me around in circles like some dealerships do. Even though I was from MD and they’re in CT, they treated me like I was from right next door. So while I did end up finding a car through another dealer, I would gladly try working with them if ever in the market for another Toyota, and would DEFINITELY recommend others giving them a shot. While they couldn’t find me a GR86, they seem to be quite good at getting SUV and some truck models in stock. Give them a try!

Toyota dealership. My husband was convinced that all dealerships were the same I come from an area where the dealerships don’t care about the customer and are willing to charge thousands over list, but not A! Toyota they really do have the best prices. A! must pride themselves on their extraordinary teamwork Their staff is excellent starting with Frank Crisafi who responded to my on line inquiry, Kevin Wright who was our sales Consultant, he explained the process of reserving a vehicle and how long it would take to get the Prius Prime that I wanted. True to A! Toyota’s word I was contacted by Gary that the car was in and Frank with the final price. When we arrived to finish the transaction the car was ready and Kevin was available to give me a complete and thural walk through of my new Prius. They really are the best and care about the customer.

very well. We were scheduled for a visit and no one knew, and Kyle wasn't there. We noticed it's a pattern of Kyle. The car we bought, we knew nothing about, at least from Kyle! Thanks to YouTube!

I had switched over to Honda vehicles but wanted my Toyota Rav-4 back. I recently purchased a 2022 Rav-4 from this dealer. Our sales person Quincy Smith was the best. No haggling and had the best rapport. Overall he was a great person who was patient and kind during the whole process. Basically everyone I dealt with was nice. I would recommend A-1 Toyota to anyone looking to purchase a vehicle. The experience is above and beyond what I expected. My husband and I were pleased that we made the right decision to switch. 😊

A wonderful dealership with very nice people, pleasure to interact with them

make the right choice. He was even willing to come in on his day off to complete our transaction. Quincy Smith- Thank you very much!

I feel at home from the time I enter the dealership until the time I leave. This holds true every time I enter. Quincy, my sales consultant, was very knowledgeable and made the car buying process very easy.

Quincy Smith, and he was simply awesome! Super friendly, professional and patiently answered all of my questions about purchasing a car from A-1 since I would be an out-of-state buyer.. Not only do I appreciate A-1 as a dealership since they are charging MSRP but no dealer markups (unlike the Toyota dealers I know of out here in Arizona!), Quincy could not have been more courteous, knowledgable and professional. I look forward to buying from A-1 and Quincy in the near future. Toyota should use A-1 and Quincy as models of how to run a dealership and how to be an outstanding sales professional--way to go!! Sincerely, Joel Klinge (Scottsdale, Arizona)

dealership. This is the 5th vehicle that I’ve bought from A-1. Kyle is the best sales person I’ve ever worked with. They make me feel comfortable, and that’s why I would never even think of shopping anywhere else.

Told me veh would be available to see after 4:00 pm. Vehicle was not available.

I can’t say enough about the positive buying experience we had. We worked with Gary and Kevin in the sales process and Paul in the finance process. The whole process was stress free and completely non invasive. Paul found us an excellent interest rate on our loan, and Kevin gave us a very thorough tutorial on our van, especially the safety and roadside maintenance features (spare tire, tools, etc.). When it’s time for our next vehicle, we’ll look at A1 first.

Gerry and kevin were excellent. Very friendly and helpful highly recommend a1 toyota and certainly recommend the two gentleman. Will go back to a1 in the future and will recommend to friends and family

dealership. They are amazing!

The service crew is the worst in the world So rude they should be trained or better saying, educated to Stay away from frustration , they don’t like their job. If you’re getting and not say a word , they will never ask you if you need any help, they will never talk to you , not even for good morning or good afternoon . Miserable people . Was my first and last time . I promise you you will leave that place depressed.

we think it is a very good dealership. We didn't need to wait long for the new car we were looking for which was a pleasant surprise. Best of all was Quincy Smith who was extremely well-informed - could answer any question - or if he needed to check on something, he checked. Quincy really knew the car inside and out, and is an outstanding instructor in the transition from analog to digital . We also enjoyed being with him during the test drives and hope we will see him next time around.

experience as attentive, responsive, professional and communicative especially with the supply chain issues being experienced nationally. The delivery was a pleasure and the extraordinary teamwork at A1 sets an example that exceeded my expectations. A normally stressful experience leasing an automobile was a pleasure right down to the business transaction. Love my Toyota 2022 Highlander.

with management - ordered a new car from factory, waited almost 2 months, when it arrived it took several days to finalize the loan from my bank, and dealership didn't want to wait those several days - said they would sell my vehicle to someone else. I had to pull strings with the bank to make it happen that fast, and almost couldn't pull it off but I did. That left a very bad taste in my mouth.

outstanding and made the process straightforward and efficient