495 Mazda

since I purchased my car in 2022. They’re fair, thorough, and the customer service is top notch - thanks Natasha!

I got help by David he’s really helpful.

From internet sales to dealership sales staff.

process no games all professional staff

remote car keys thank you robert and jeff for taking care of it I will definitely come back again great job

busy and emily found time to put me in thank you emily and everyone at mazda I will definitely stop by again great job everyone

We’re good at communicating progress. Helped with transportation to/from work and home with Uber and a free loaner. Fixed problem. Only downside, no inspection report.

trouble on way to work. Uberred me to work. Did not have loaner available. Diagnosed issue. Part didn’t arrive next day (ordered too late). When part was sent to wrong location the next day, they were able to arrange for me to get a loaner. I asked again for my inspection report. They ran it and gave it to me. Since my car was in the shop I elected to have extra work done based on report. Didn’t get my car back until following Monday because the work wasn’t going to be completed until sometime Saturday. They said I could hold onto loaner until then. I really wanted my car back Friday. Communication became spotty Friday, that I ended up going to the dealership to see if by chance they were able to finish the work on Friday. In general, communication was good this experience but not as good as previous.

Kristen made my purchase pleasurable and was very knowledgable and helped with everything she could. I will always return to do business with 495, primarily because of Kristen. Dom was also very helpful. Buying a car can be stressful. These people were professional and considerate in all aspects of my purchase. I also want to mention Chris. He is knowledgable, and professional. I will be purchasing additional coverage on my vehicle because of his presentation. I am thankful that these individuals made my purchase stress free.

been exceptional. He was very clear and transparent about how the price was calculated and he dropped the car at our place. I would definitely recommend him.

upsell customers on service that is not needed. The dealership is not cheap and doesn’t value longstanding customers.

what we were looking for in 2025. On our first visit to the dealership, we walked through the lot to look at colors of the vehicles in stock and determined based on looks we wanted to test drive one, our second visit we met with David Duffin and were able to test drive the vehicle with no pressure to purchase. A few days later we discussed pricing via email and phone. They did not have one in stock with the option we wanted to get to our price range, so David and Dominic worked together to get one. A week later we left the dealership with the vehicle we wanted at a fair price.

very great service every time we come here.

He did all the paper work AB’s answered all the questions.

updates. The video review was helpful in unsustainable the work. Very pleased.

didn't reinstall the lower front splash guard. This was subsequently discovered by another Mazda dealer and I had to pay $235 to have it replaced. This dealership has otherwise been good.

additional repairs. 2.5 hours was very fast. I love the amenities. Staff very courteous. Easy to get work done and wait there.

knocking off a star because scheduling an appointment with them on the phone was such a challenge that I was researching other Mazda dealerships and service options in my area. I needed a major mileage service and wasn’t sure how long I would be waiting for work to be done. My phone calls either went to an unanswered phone, or a voice mailbox that nobody monitored. I called off and on, various times of the day for over a month until I finally spoke with a living human.

This is the second time in a row not receiving the link for the video, how to ensure that everything has done what it was supposed to be done in a regular car servicing. I notified the person but i was told that everything is done. Please work on that.

Nice lobby to wait in and there's free drinks and coffee!

3 years ago I swore from setting my foot there ever again, and my rating would have been a 1 star. It is now a place where I can go to for routine maintenance, tire balance, etc. But the diagnostics of a randomly occurring problem - that doesn't seem to be their cup of tea. I took my car there after an engine stall in slow traffic. I got a perfunctory routine check and was told everything is fine. Once at home, i got a much more detailed analysis and sensible advice from Grok.

Excellent customer service and support. Both sales and service. They take care of their customers. Highly recommended.

THE PERSON WHO CHECKED ME WAS TERRIFIC .... SERVICE WAS WELL TIMED .

All concerns were taken care of by friendly and attentive employees. Thank you Natasha for all your help.

The service center has an excellent turn around time. Service center is very patient with warranty issues with vehicles that weren't bought from them. Roberto was my service adviser. I bought my new car from Savan who is an excellent salesman, who excelles with communication.

followed up as needed without prompting. An overall pleasant experience. Give the man a raise! Yours, Klaus Lasch By the way how come he is not listed by you below?

of the issue my car had.

Was very friendly and helpful, will be coming back for services again

David Duffin was terrific, best experience buying a car! Everything went smoothly. Very impressed with the dealership, highly recommend to everybody!

department - as well as sales. They are always very helpful and professional. My last visit was great, and they quickly resolved a nagging issue with one of our Mazdas.

They were courteous, communicative, and even washed my vehicle before returning it to me! They were top notch

I like going there to get my oil changes as it’s very comfortable to hang out and have hot chocolate and watch tv. I recently had my car not start and needed to call AAA 2 separate times. After the first time my battery was dead I called Mazda and I was told it was Because I only took short trips and didn’t warm my car up enough. I thought that was weird, but I believed them. And then a month later my car was dead again and AAA told me me that my battery I bought and had it installed at. 495 Mazda needed to be replaced and it’s only been 18,000 miles since then so Mazda gave me a new battery at no charge of course. I didnt think that I should have to pay 55 dollars to have it installed but they told me I needed to pay for the Labor. Of course I did but that is the only thing that I didn't agree with. That being said, everyone is very nice there. I will continue to do business there

Wish they gave the car a rinse. Maybe they don't do that in winter. All in all, satisfied.

clear communication. Thank you Kristen for the help

From Savan sales , David with finance and lastly Kristen who wrapped up the sale by providing and over of the info center and setting up the Mazda app. Just an awesome team, it’s the best experience I’ve ever had buying a car,

Friendly , prompt , efficient and knowledgeable. Clean, well organized, no waiting time, efficient feedback after service

Roberto and Emily were great to work with thanks!

another appointment to finish job.

Very professional and friendly, do the video report and all.

promised! We love going to Mazda! They are absolutely wonderful to their customers ❤️

She is very knowledgeable and extremely friendly. My car-buying experience was totally stress-free because of her.

Answered my questions patiently and provided clear and thorough explanations.

got to Mazda, there was no record of it. They took me anyway. It took longer than usual, but I was glad I didn’t have to return another day. They washed my car too, which was icing on the cake!

Smooth process from dropping it at service to finish of service.

They answered questions and kept me updated on status of my car

I know I’m always in safe hands

buying a new car. I thought I was treated fairly and I think the Sales people Were very professional. There was no pressure like in some dealerships. I would recommend this dealership to friends and family.

They did a thorough job on my CX30, and I'm grateful to them.

I’ll go for service on my Mazda

Go there exclusively for reg maintenance checks. Very comfortable waiting area Service always with the customer in mind.