Illegal and dishonest business practices were exercised by several employees at Beaverton Nissan with my purchase of a used Nissan Xterra. I am so disgusted with the complete disregard of ethical business practices not to mention illegal selling tactics practiced by the salesperson I personally worked with. I was told that I HAD to buy the warranty and the Stargard products in order to obtain financing for my vehicle purchase. I had a trade in which they grossly under paid me for in addition to an $8,000 down payment. The price of the vehicle was $13,900. Not knowing that Oregon state law prohibits dealerships from requiring any additional options to be purchased in order to obtain financing, I agreed to the warranty and the stargard reluctantly. When I became aware that I had been lied to and sold these two features illegally I confronted the dealership 11 days after the purchase of my vehicle and they agreed to cancel the warranty and cancel the Stargard which would have resulted in over $4,000 being returned to my lender thus reducing the balance of my loan. I was told it would take 6-8 weeks for the refund of my money back to my lender. It is now over 60 days since I was told the warranty and Stargard would be cancelled and I have had to start the cancellation process on my own because the dealership has done NOTHING. I called the warranty company and they confirmed that the dealership had not contacted them or cancelled the warranty. I called Stargard and was told the dealership had not cancelled the contract. The lender has not been contacted by the dealership nor have they received any funds from the dealership. One month after I was told the two products would be returned and refunded I contacted the dealership and asked about the status of the refund and no one followed up with me. I have been completely let down by the employees of this dealership and I honestly wonder how they sleep at night. I hope this review helps to prevent someone else from doing any business with Beaverton Nissan because they are dishonest and unreliable and have no respect for their customers or the law. It's so disheartening.
— A.S.