service. I bought my KIA new in 2011 (with zero miles). The car was purchased 3/2011. Three months after I purchased the car the check engine light came on 08./2011. Even though I asked for another car they refused to give me another vehicle. I told them that I thought I was sold a defective vehicle. I was told that recall updates had to be performed and that was the reason for the check engine light. Within a couple of months the check engine light came on again. This time the new car gave a bad transmission code. I demanded a new transmission and they refused. They only did something to make the engine light go off. The customer service department acted as if they didn't care. Today I went because the check engine light was on again. I sat from 11:30 am until 3:00 pm. They never came to give me an update on my car but allowed me to just sit there. Finally, after I went to the counter several times, they told me that they performed an upgrade that took 2 hours. They promised that the light was off. However, I got into the car at 3:00 and the check engine light was still on. By 4:00 I was told that I would need a new computer system or they would have to call technical support to try to figure out why my light won't go off. This is a new car. I feel that they try to take advance of women customers. They told me that I would have to bring my car back later when they contact me. I asked for a loaner car and they refused. I also talked to someone in management and they refused to give me a loaner and didn't seem to care about my issue. It feels terrible to buy a new car and feel that you are being taken advantage of. The customer service at KIA Atlanta South was not good.
— sorayel