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never a problem until Ivan “manager” from services changed that for me and my wife. Long story short the most disrespectful customer service you can get from a dude who might think he knows a thing or two better than two females. Went in for maintenance and what he says is “needed” for the car contradicts what my last report shows from last maintenance job done. We had to pull teeth with him so he can explain why this and that was done, aside from his nasty attitude, my Nissan Maxima 2017 radio “gave out” and they wanted me to spend $2600 to replace it or 2k to fix it, this is where the attitude got worse when I told him I couldn’t afford it. I decided to speak to Jason who oversees service who recommended to reach out to Nissan consumer affairs to see if they can cover a portion or full replacement of the radio that “gave out” after only 4 years of owning it. Well seems Carr Nissan was having consumer affairs play a waiting game after a week the dealership still had not provided the report/estimation for the fix of the radio. Wow how unprofessional, so consumers filed a complaint against Ivan. For all we know maybe the radio did not had to be replaced since the dealership was making consumers wait, if the issue was honest they would had completed it ASAP. Well I’m so happy to say Carr/ Beaverton Nissan did 0% to make me satisfied it was so bad that after a long wait I just trade it in my car, and now I am a happy owner of a great competition from Nissan. Oh and excellent warranties I can be at peace that even after 4-6 years of owning my car my “radio” will be covered and not having to experience this xxxx again! Thank you Ivan for your xxxxty service and disappointment that Jason could not follow up with me, this says a lot about this dealership they care more about money than the relationship with their clients. I will make sure no friends or family shop here ever again!!