. I came in for the light to be reset from an oil change at another place and to plug a tire under warranty. Seems very straightforward and simple! My appointment was at 10:30 - ( arrived at 10:20 am. About an hour later, I was informed that I needed an a/c filter. I said OK! Around 12:30pm I go to check on my car. I was informed by the rep (Jeffery B.) that he was waiting on the tire warranty company to open because he kept getting a voicemail. Luckily, another rep walked by and informed Jeffery B. that the company was CLOSED on Saturday and to do the work and take pics to submit on Monday. So I wait again! Finally around 2:30pm, I see my car drive out. I immediately get up to see Jeffery B. so I can leave. First, the Jeffery B. ask when did I plan on getting the a/c filter changed? I said I told you hours ago to change it. He walks away and returns not addressing the filter. I ask if he was sure the filter was changed on MY car? He says “yes, we can NOT just put a filter on just any car.” My response…”of course you can. These are all Kia’s and most of the parts at the KIA DEALERSHIP will fit several cars/models!” Jeffery B. then told me that my bill was $300+. I asked why being that the filter quote was $39. Jeffery B. said they charged me for the tire, an engine filter and an a/c filter. I informed him that I only agreed to an a/c filter and tire repair that was covered under warranty. Long story short David (another Rep) had to finish my ticket to correct all of the extra charges so I could eventually get out of there at 3:00pm. It took 4.5 hours for a simple service that I’m not sure if the filter was REALLY changed!!. Without David’s help, I would still be there hours later!
— Andrea S