Walser Buick GMC Bloomington

I checked in no one noted it. Also, a video with tech narrative to be shared would be nice to have. Suburu Bloomington does this every time.

They will never get a top rating as long as I own this vehicle. So far the service has been OK

Very speedy with the Trade-in and Purchase of the new vehicle.

Definitely going back for future service.

Walser Buick Bloomington.

vehicle, which was there for over 2 months

vehicle service great. Will recommend to others. Fine, Fine

accommodating. I will come back again to get my oil changed and suv serviced.

Paid $100 for a squeal every time I started the vehicle. Everyone that started my truck that they heard it but couldn’t diagnose what it was so I paid the $100 and got nothing for it. Not cool.!!

than what I received on line at carvanna and Kelly Black offer and YOU never Negotiate at all with the customer. I get that, but my problem was.your GM Military discount $500 You offer but YOU DON'T offer!! I already had an account with ID.me but when we tried to get this authorize # it would work??? The issue not my fault not really your but GM's. Point is I would of thought for a mere $500, you could helped me out, THUS the never negotiation. You can thank Adam Johnson for that, one of thr Ryans believe. He was WORTHLESS. I think I'm done with Walser

distance before I drove to their location to trade my vehicle.

with my SUV.. I would recommend them to other people.

so many levels. Can't tell me when parts are coming and just say call back in a couple weeks. They don't reach out at all. I regret doing business with them at all.

pick-up not executed as arranged causing inconvenience and waste of my time and fuel to get vehicle. Request for follow-up may have been received, follow-up itself was underwhelming. Estimate provided at drop-off was low by $300 and no explanation was given.

Video from Technician while underneath my vehicle provided good information on the condition of my vehicle.

I am very impressed with their efficiency and lack of xxxxxxxx.

They made the whole process easy and delivered my truck to me on time.

Looking for used part unsuccessful. No other option offered till I asked for option to REPAIR broken part! Taken a long time. (Driver door lock , cannot open from inside.) I ve had body shop glue it same day it failed, it held 3 weeks. Your guy plans to apply epoxy to fix it! Poor option likely. No other solution suggested.

They are always willing to get us in when we are in a pinch!

service. My challenge is with the new truck and the engine issue.

things that were promised like car washes. Grease on my truck when oil was changed etc

tertiment keep going do you good job

charge, discrimination I will never ever go back they are so disrespectful and discriminated against

When I arrived appeared to be a little mix-up with the last min scheduling. Shannan adequately addressed situation and gave me the expected time as to when they could start working on my vehicle which was within a 1-2 hr window. Arranged for an Uber to take me to location of my choice and a rtn ride back on the house. Work was done within time frame and an online video was sent to me to review and make any addl decisions on needed work based on inspection. The video presentation, work that was done, complementary car wash/Uber ride and customer service were impressive to say the least. PS: Kids enjoyed popcorn too!

Truck had a door ding that needed to be fixed, We were told a few days to fix it, it's been two weeks and I'm still waiting. I've had to call to get updates, tried the direct line to the dealership to reach sales mgr. to get update and was told we'll get back to you ASAP. Very disappointed in the entire process.

already pre-approved Other than that good experience

I pulled up and they knew exactly who I was and what I was there for and took care of me right away.

with the delivery and details were slightly delayed and underbid, but overall happy

Chuck did a great job keeping me informed. Wonderful location. Will use again if necessary.

am always pleased with this dealership. Thank you for taking care of me!

Great professionalism! No pushing for add-ons just great service.

He understood technology of the vehicles and the Walser sales process.

Finished in a timely manner . Explained what maintenance we would be needing next

No long waits for appointments. Very prompt when you show up for service work.

He answered every question I had. He knew what every button did.

everything I wanted and turned out awesome. My experience with the sales department was less then desirable. There was virtually no communication along the way as I was told I would receive updates during the build process. When I would try to reach out to get updates my salesman was hard to get ahold of and the other sales team did not seem to know what was going on either. We had a appointment at noon to pick up the new truck and do the trade in process of the old one. When we arrived our salesman was not even at the dealership he showed up 30 minutes late, and that is not the worst of it we didn't get out of the dealership till 6:15 that night. I cannot believe it took over 6 hours to complete this transaction. Very disappointed in the customer service aspect from the sales department.

service and repair needs. 100% satisfied

Service work was completed as stated and recommendations are clear. Would recommend this dealership for service.

Awil is coiurteous, professional, and knowledgeable. Promptly took care of a couple of minor issues after the sale.

people were friendly and professional. Completed work ahead of schedule.Will return to Walser for next service.

for weeks and it just continued to go downhill from there.

They made sure I knew what was going on and had my truck back in a timely manner.

The Service dept. needs improvement with communication, professionalism, and customer service.

knowledgable throughout the entire purchasing and delivery process.

Felt nk pressure when working with the sales staff. 2nd car purchased from Walsar.

expected expertise. Worst experience Ive ever had at a dealership

A joy to work with. Even under tough conditions.

vehicles at this location specifically. The salesman Shaun D amazing, they truly got us the best interest rate, and they worked through some ideas on how to get us the best deal. I dont think I'll want to buy from anyone else! We will gladly drive the distance!

you brought a lot of Vaseline. The service manager will not acknowledge or apologize for blatant wrongdoing by the service center. Bring pliers because getting ahold of Alex the service manager is like pulling teeth.

department for the great service they did in my car, keep up the great work.