Suburban Mazda of Farmington Hills

dealership. A team of con-artists. Be careful! I purchased a brand new 25’ Mazda CX-50 and the check engine came on twice within 2-weeks of having it. Received no solution, other than wait for a possible “software update”. Blake & Levi, you have been the main two I’ve dealt with personally here and not pleased.

His salesmanship and knowledge of the vehicle l was interested in was next level. His sales approach was very comfortable and put me at ease right away. He is the top salesman in my book. Ask for Levi. Awesome

pressure, relaxed vibe, easy to work with and accommodating

He was friendly and informative. He made the process easy

looking for a new vehicle. Levi was able to work within my budget on the car/trim package I wanted

friendly and easy car buying experience. I recommend them to anyone interested in a new vehicle

truly exceptional, thanks to Levi. He was professional and attentive, answered questions, and there was no pressure. Levi's expertise helped to make an informed decision and find the car I wanted. Levi is highly recommended for a low pressure, car buying great experience!

liked anything. I had already been to 3 dealerships and was less than impressed with the customer service, which was surprising. As soon as I walked in I was greeted by this young man who was not only genuinely friendly he was also very knowledgeable about the inventory. He asked me a lot of questions as to what I was expecting from purchasing a new vehicle. I had never expected that before. No hard sell, no pressure just genuine concern and I knew I was leaving with a new car based on this young man’s superior knowledge and experience. I am the proud new owner of a brand new MX5 Miata. He has already called to check in on me to make sure I was satisfied with my new car. At 55 years of age I can honestly say this should be the benchmark for anyone in the customer service industry. Thank you Adrian McClain! You’ve just gained a lifetime customer. Highly recommend this dealership. Clearly they have the highest caliber of employees.

Loves the service there. Went above and bring to help. Great!

time. Adrian made the whole process easy. I felt very confident & I love my new car! I couldn’t be happier with the excellent customer service and professionalism that I received from this young man! I HIGHLY recommend him & this dealership for next car purchase. It was actually an AMAZING experience and am looking forward to taking my sister to meet him next week. Thank you Mr. McClain for making this such a positive experience!

We definitely appreciate that! He really took time to understand what we were looking for and find us vehicles to test drive that matched our needs. Thank you!

Very smooth and transparant about the deal. I love my Mazda car

history of it. He was pleasant to sit with during the transaction. It was a lengthy process even with a cash transaction. But Levi was attentive and was doing everything he could to keep us informed and comfortable. Thanks

Our salesman was great (Levi). Car is great shape. Transaction (cash) was painstakingly slow. Also they advertise a price on the car but they don't tell you about the $500 "reconditioning fee" until the end. Not sure why they don't add it to the price of the car. Just comes across as a little sleazy for a nice place like that. Car has been great so far though. Thanks

consultant. I came into the dealership after totaling my car knowing that I had a lot of paperwork to work through with my Insurance company. Levi assured me that he would work with me all the way through and everything he said is what happened. Levi made the process super easy with no pressure. He knows the Mazda brand inside out! Thanks Levi and the entire Mazda team🙂

Helped find a perfect low mileage CPO vehicle.

stress-free, and genuinely enjoyable buying experience, ask for Levi Henson at Suburban Mazda of Farmington Hills. From the moment I walked in with my daughter, Levi treated us with professionalism, transparency, and a level of care that's rare when I've shopped for vehicle. He took the time to understand exactly what we were looking for, answered every question with patience and honesty, and never once made us feel pressured. Levi’s knowledge of searching for the right vehicle is amazing, and he walked us through many options without ever being pushy. He made the entire process—of our test drives —smooth and straightforward. What really stood out was how he went above and beyond to make sure I left with know he would find the perfect car for us. If you're even thinking about getting a Mazda, go see Levi. He's a true professional and an absolute asset to Suburban Mazda of Farmington Hills. Couldn't be happier with my experience!

me from the second I entered the door. He worked with me and got me in a perfect car! He was never pushy and made the car buying experience more enjoyable! Great team at this dealership, they take care of their clients!

I was able to drive off the lot with a new vehicle. The process was quick and the staff was pleasant. I would definitely recommend the Mazda dealership to my family and friends.

dedicated to getting their clients into the right car for them! We had an awesome experience purchasing our vehicle and will be back for the next one!

busy and needs more employees.

I initially took my 2019 Mazda 3 Select in for service due to a check engine light, which only needed a new battery and I ended up getting set up with a brand new 2025 Mazda 3 Preferred! I upgraded my Mazda on Halloween so it really was a TREAT! Thank you to everyone at Suburban Mazda, especially Levi, who went out of his way to find the right car and to Courtney and Blake for arranging the trade-in/financing. I am very happy with my new ride! Nader F.

“wow” vehicle presentation, by Levi to straightforward paperwork signing by MJ. People here are really nice too. 5 stars!

the vehicle that I was interested in parked in front of the business. I walked inside and stood at the front desk waiting for assistance. There were several offices with employees by themselves. Amber did not welcome me nor did anyone else. At 11:15 I left the business. At 11:22, I received a call from an employee named “Chase” who asked if I was coming in to see the vehicle. I explained the circumstances and he asked why I didn’t go ask for Amber. I said well if Amber knows I have an appointment at 11:00 and I was the only person standing at the front desk from 11:00-11:15 then maybe Amber would approach and ask if I was Jeff regarding the appointment at 11:00? “Chase” then became argumentative. I discontinued the phone call and “Chase” called back continuing to argue with me blaming me for not walking around asking for Amber. Wow! Horrible customer service. Do Not Buy A Vehicle from Suburban Mazda of Farmington Hills. I was very interested in the vehicle and they lost a sale.

was well-matched to my needs, Blake managed the deal with integrity, and Michael moved me along with the paperwork. Would recommend Suburban Mazda.

negotiate on price. Clean dealership.

We were kindly greeted and had quick and easy negotiation, with a fair pricing in the end. Overall, I would recommend this dealership.

Sharon helped us with the best deal on a used Mazda CX5. Full stars for their services!

informed. Very friendly and so nice.

find a good car.

Even under less than stellar conditions, everyone here was awesome and honest. As in, actual people. I didn't feel like a number or a sale. I'll make the drive again in the future, and point others in the right direction.

its features, he didn’t pressure me to get the car and i felt comfortable during the process.

He was very helpful and made me feel comfortable and wasn't an overwhelming salesman. Thanks again

surroundings clean and welcoming. Amongst the best purchasing experiences I have had. Was promised $500 worth of extras upon completion of the sale, which I have yet to realize. I have requested an update but currently no response

Very professional and personal. I Highly recommend him for your next purchase.

Per title, he thinks virtuously, after 7 hours of taming, we were coerced to purchase a car. Naturally, finance came through Driveway Finance Corp, who, based on my 827-credit score stroked with “generous” 6.09% vs my 4.99% pre-approval from Credit Union, I intended to use and priorly shown to manager(didn’t know then) Blake Murley. Also, they rushed me with trade-in decision, offering $500 less than lowest Blue Book estimate (lost at least 2K). 3 hours later, I mentioned being tired and coming back later, salesman Harold left&returned within 5 min. and my plate from old car, making me uncomfortable repeating my wish. We were mostly neglected, waiting & watching them doing other business, was hard for my diabetic husband without lunch.… Until doors closed at 5PM, only then it’s became intense and loud. First, along with 2 others, a secondary Certified Service Agreement Warranty was imposed as “everyone gets it” because Manufacturer’s warranty “is nothing”. Over enthused (as if it wasn’t last&late night of the week), Michael was talking about economy, crypto & politics, bragging about career and Polish girlfriend, sharing family pictures, while I was destructed and exhausted, holding wiggling tablet, trying to focus on reading small print and sign. Long story-short, between noon&7PM, hidden fees, low-ball trade-in and unnecessary warranties, 26K car ended up at 34K+1% swindle. Surely, wild transaction ended in full darkness, under the rain, moving our stuff 10 yards between old Chevy into almost new CX-5. Within 15 hours, on Sunday morning, I asked Michael to cancel/revise this “deal”, as it wasn’t in the system yet - no response. Too, Michael made a big mistake, giving me both titles on hand, however on Monday I returned them along with a second key, as a trade for warranties cancellation (still, not complete), but he isn't able to revolve the interest. 3 days later, Driveway Finance agent dots on both: interest and additional warranties indeed, being setup by Mazda’s financing (Michael), makes one of them a layer. I know it sound utterly stupid on how did it happened, blaming on 60yr. old brain-fog, or spell, and not without team-work oversight, thus now I’m in talks with lawyer to reinstate this contract, and Attorney General to, perhaps emend the law to 3-day Rescission time, similar to buying a house. Remember, there is limit for polite, friendly and "nice guy", as soon you press Done. P.S. Lawyer’s note: “Rescission may be brought about by decree or by mutual consent"

any pressure on us. A good experience.

Passionate about his work. Pleasant to work with and easy to communicate with.

Clean everything you would expect from a car dealership. Not a lot of parking spaces.

This was the first time I ever bought a car by myself, and I'm 71 years old! Talk about being afraid, but Levi took great care to explain all the questions I had - and loud enough for me to hear. 😊 I am so happy with my purchase, a CX30, red and 🔥 😁

Found a vehicle on-line and went in to test drive it. We were greeted promptly at that door by Blake and introduced to Levi to address any of our needs/concerns. Levi took the time to listen to what we wanted and then offered vehicles that met our interests to test drive. With Levi's support, we ended up buying a new car that day from the inventory! Would recommend Levi and the SMFH team if you are in the market for a Mazda!

car. I will definitely recommend him to friends and family.

not impressed. I researched your sales people, found the one I wanted to work with, reached out with want I was looking for and she responded right away. Courtney made the whole process easy and quick.

They don’t pressure you and will give you options and will work with your set budget. Shout out to Michael, Blake and Justin who assisted us with our purchase.

From the moment I walked in, the staff were polite and friendly, making me feel comfortable and welcome. They were incredibly knowledgeable, answering all my questions with ease and providing detailed explanations about the different leasing options available. What stood out the most was that they weren’t pushy at all, giving me the time and space to make a decision that was right for me. Overall, it was an amazing experience, and I would highly recommend them to anyone looking to lease a car. Special shout-out to Chris, Sharon, Blake and Michael Joh

great. This was one of the best car buying experiences I have ever had and I would happily recommend anyone go out there if you are looking at a Mazda, or a used car.

He answered all of our questions and helped setup the vehicle for my wife so that she had no issues driving out with her new car. The entire team around Branden was very helpful and delivered a superb experience.

upgrade. Dealing with him and the other salespeople at the dealership was unlike any other -- no one was pushy and everyone was extremely approachable, nice and respectful. Branden was very communicative throughout the process and ensured that we had all answers to our questions very promptly. We're very happy with our new car and grateful for Branden and the team who helped us along the way!

vehicle. I appreciate that he took the time to look over the vehicle before I traveled to the dealership.

I worked with Branden and he was awesome! He was calm, polite and very helpful. He didn’t hesitate at all or make any fuss when I asked to drive ~10 vehicles before making up my mind. Brandon did not put any pressure on me to make a decision, which I really appreciated. Everyone was super understanding and made you feel comfortable.