Suburban Ford of Waterford

Thanks for the free coffee and bottled water.

Talked to Jeff and he fixed the issue. I am a happy customer.

Rob took care of issue. I am a happy customer.

I’ve used the dealer’s service for my 3 vehicles for the last 7 years. First car was purchased and we worked with Sam. He is now our go to guy for any and all vehicle needs.

it was excactly as discribled. Ed Rogin did great job with questions and concerns. I would defineatly do business with him again.

photos and answered any questions I had.Ed Rogin did a very good job and I would purchase from him again. Overall satisfied

He is a true professional and a great person to buy a car from. No pressure and always was in touch answering any questions I might have. I also worked a bit with Laurie who was equally pleasant and professional. Suburban Ford of Waterford is my new go-to car place. Thanks for being great!

Melissa was extremely helpful, patient with all my questions and concerns about a buying used car. She worked hard to find my son the best car that fit into his budget. She really cared about my son and I. She cared about us as people which in today's world is rare. We will definitely be coming back to her when we need vehicles. My son feels that her kindness towards us turned what would have been a stressful experience into a wonderful one.

Great car buying experience. Would recommend them highly. Truly professional.

word about my scheduled appointment. I loved receiving the updates from this dealership during my visit. A real plus in my book. We think that Norm Stern is a real asset to Suburban Ford. It's always a pleasure to chat with him.

met my needs every step of the way. He has been in constant contact with me while my vehicle has been in for service. Brian Litz and Matt Zmick both also checked in on my since they helped me purchase my vehicle. Great team.

rest of the employees here. They really care about their customer's satisfaction. I can't recommend them enough! I'm so grateful!

Marchetti was incredibly patient, professional and genuinely cared about finding the right vehicle for me. He went above and beyond every step of the way, and I couldn't be happier. I highly recommend working with him if you're looking for someone who truly looks out for their customers. Thanks again!!

They answered me very quickly and helped me with all my questions

possible. We were sold a vehicle with an oil leak. Service repaired the oil leak and now it is leaking again, but service will not honor or guarantee the work completed on the vehicle. We were also told we would have free oil changes and there was a charge on the finance contract. When issues and concerns were brought to the attention of the General Manager he told us if we generally sign documents before reading them.

We truly appreciated his knowledge, attention to detail, and positivity when answering our questions. There was no hard sell, just a smooth, direct, honest conversation. It was an easy process all the way through thanks to Derek!

find the right used car. He wasn’t pushy like most used car salesman, which made the process much more enjoyable. Also, Lucas from the service department was very helpful and knowledgeable about the car. Super helpful all around thanks again guys for making this process easy.

I wanted a specific vehicle with specific needs. Wally found me the perfect truck. I can tow my camper with plenty of power. The visibility is fantastic with back up cameras and room for my dog Wally was very knowledgeable, patient and To the point. financing was made easy by staff. I had no troubles at all. I highly recommend suburban Ford if you are looking for a car.

I drove out the same day with a used 2018 Mustang at a great price! Very satisfied overall.

life! Straight to the point, very helpful with every question, quick and easy, set up documents prior to arrival, showed up, test drove and completed purchase all in 2.5 hours! Cannot recommend enough!

Made my wife feel very comfortable with the purchase of our new Ford Maverick.

! And in different colors and options!!! Went to 3 other dealers and was givin the complete run a round dealer talk. Wally was straight to the point, even the things I didn't want to hear, but rather have honesty over a b*llsh*t explanation. I did make several phone calls negotiating and working out the deal, but spent about 1 hr completing the purchase. I did not spend half my day at a dealership wondering if I was going to complete the purchase. Outstanding customer service, water and drinks on hand , beautiful show room. YES I WOULD RECOMMEND BUYING A VEHICLE HERE !!!! building trusting and confident relationships since 1948. From your first car, to your dream car, and everything in between. 5☆'s ( bought a raptor)

with. I have purchased or leased Ford vehicles since 1972 and have finally found a salesperson I can send my granddaughters to without any concerns. He does not try to get people to buy features that they do not need nor want to pay for. In my opinion Suburban Ford hit the jackpot when they hired Kevin. A great asset to the company.

post purchase follow up as well! Thank you 👏🏻⭐️⭐️⭐️⭐️⭐️

got into the car that I wanted! She was great to work with and I am so grateful for her! She even helped keep my very young children occupied while we worked out all of the details of leasing a new car.

He works hard to make a sale. Honest, courteous, helpful, responds quickly to phone calls or emails. A joy to work with. I recommend him highly. I wish all car salespeople were like this.

She helped make my dreams of a new Bronco Sport come true. After searching for months for one with a sunroof and the color I wanted I am so lucky the one I wanted was at Suburban Ford of Waterford. She answered my many questions promptly, got me a great deal and helped me with every step from purchase to delivery. I am so glad I sent that first email to Suburban Ford of Waterford and Melissa became my salesperson!

!!! I recommend Wally 100%!! Was very happy with the process!

job. We absolutely love her she goes above and beyond for her customers. I'm so glad to have had her.

Suburban Ford of Waterford and were assisted by Deirrien. He does an excellent job showing the vehicle in question. He also doesn’t try to force you into a specific vehicle and keeps your options open. Great communication from him and is always in a good mood. If you want a car this is your guy at this location.

with. This is mine 9th Ford out of 15 total car purchases or leases. I would definitely recommend him to anyone. Very polite, efficient and in no way pushy. So glad he answered the phone last week when I made an inquiry about a vehicle. Everyone at the dealership was fantastic. Keep up the good work!

purchased. Hands down, great experience! He also concierge’d a sale back to the dealer when our business shut down. Look forward to seeing a warm face with a great customer service experience with Norm!

questions. Appreciate his time spent on this

He was extremely knowledgeable, patient with me, and helpful beyond belief with his recommendations. When buying a vehicle, I will be buying it from James Marchetti. I am buying from James Marchetti because of the time and care he provided throughout this entire process for me. I hope if someone reads this and needs to purchase a vehicle, you call James. You will not be disappointed. By far, the best overall vehicle purchase process I have ever had. Thank you James!

She worked hard to get me the truck I wanted for the deal I wanted. She's very personable and a hard worker. I'm going back to see he for my wife's next vehicle.

auto service and when looking for cars in the past and has always been great. Al and Nick were absolutely great right off the rip. My son and I came in on a Thursday evening and looked at an Explorer that was exactly what we had been looking for. Al showed us what we had seen online and luckily was still available. Little bummed that the gas tank was barely filled and only had 5 miles left to the tank, so the test drive was short, but I drive a 14 Explorer, and we have test driven a few others already and the ride was exactly what we expected it to feel like. Told Al about a nightmare we had at another dealership the week prior, and he was stunned they did what they did to us. Al was super chill, straight forward and above all was patient as we had already been working with Genisys directly for financing. He said he'd have the vehicle ready in a few days since it had to be inspected still, and some recalls to be repaired while we wrap up things up at our local branch. Saturday came and everything was secured and in place. Al was a little busy with another customer when we arrived but no big deal, we are patient folks and the man is great. Nick jumped right in and began going over all the paperwork with us, helping transfer a plate and all that jazz. Super friendly guy had a few laughs, small talk and pleasant to work with. Smooth, quick and painless besides all that money spent lol. Vehicle was clean and I was also glad to see that the vehicle was at least filled up to half a tank as well and not leave us in the dust so that was a plus and put our transfer plate on instead of us doing like other places have in the past. Thanks Al and Nick! Appreciate you guys both. My only actual complaint is more towards inspection/ service of vehicle and that would be is that we are now 3 days into our purchase and the engine light started flashing, not long enough to read a code. Engine shutters when accelerating around 40ish mph, from my son's description sounds like a misfire/need plugs and packs. My son called Al and he was kind enough to confirm what maintenance was done, fluids, oil etc. prior to us leaving with the vehicle but confirmed plugs and packs were not done. Al unfortunately couldn't help which I understand used cars are never 100% perfect and they are sold As Is but this is high mileage vehicle with a Carfax/ record that does not show that it has ever been completed so I was kind of surprised by that. I understand too that not all maintenance is visible to the dealership or Carfax. but I question if it has it ever been completed by the factory Maintenace schedule? Maybe it was overlooked by accident? or maybe it's not part of routine certain mileage maintenance? I'm not sure but I just spent about 10k and now have to spend more to possibly replace those, if and I say if because no code has been thrown yet, that that is the actual problem and not something more significant. Little frustrating and except for that 1 thing the overall experience with the dealership and with Al and Nick was great and I'm certain I'll still use this place. Dealership service should possibly re-evaluate inspections and service of a car for sale, especially with what could actually be shown and seen as possible an incomplete or never done service/maintenance record between 105k miles and the current 144k miles. Overall we still love our purchase but now we are chasing a problem that we are unsure of what it may be.

my vehicle at this dealership. Once Rob returned to work he rallied the service team to get my vehicle fixed the way I had expected and got everything turned around. Thank you Rob and the Service Team.

with the vehicle just days after purchased. Then proceeded to stop responding to emails and messages.

! This was our 5th vehicle with Matt and Brian, Matt was easy to work with and we received a great car with no stress!! They always go above and beyond to be sure you are in the perfect vehicle to fit your needs!! We will be back!! It worth the drive from Dearborn!!

Fantastic Service Representative at Suburban Ford. He keeps you informed at all times. Always returns your calls promptly and keeps you updated with service issues. Roland's awesome, a real nice guy that takes great care of his customers.

Always buy my trucks and cars from Norm. A good honest hardworking guy. A man of his word. Wouldn't buy a car from anyone else. Norm takes care of his customers!!!

Overcharged $4k on extended warranty and now will not help or respond with cancellation. BEWARE of this dealership. Robbery!

Liam. They were very helpful during the whole situation and made me very happy with my purchase

used vehicle with mechanical issues, knowing it was for a first time driver!!!!!!! The used car “inspection” report omitted the repairs that needed to be completed on the vehicle. Never buy a vehicle from this dealership, customer safety is evidently not a priority!

Made the process super easy, answered every question I had and was very kind. Thank you Ryan.

whole process effortless and quick. Was worth the drive to get it all done

vehicles from Laurie Moses. Laurie goes far beyond the norm for new car sales representatives. In return for our loyalty to Laurie and Suburban, both have returned the same to us. Laurie walks a fine line to do what's best for her customers while working within the structure of Suburban Ford. Looking for a Ford? See Laurie Moses at Suburban of Waterford.

sales teams. Every step of the process was great

with, he was knowledgeable and answered all my questions promptly and made everything about my experience at Suburban Ford of Waterford a painless and enjoyable experience.

from this dealership. We were told no accidents clean carfax, company owned vehicle. FWD two years, she went to get new insurance and is being told her car has over 30k in insurance claim and her insurance is now through the roof! I’ve contacted the dealership 6 times, been in contact with sales people who have sent me to sales manager and not one person has returned my call. I’m trying to get to the bottom of how this vehicle had over 30k in insurance claim when it wasnt even worth that in value when we purchased it. Why isn’t this on carfax? is it because it was a company owned vehicle? I’m beyond upset that not one person. has attempted a return call.