Suburban Ford of Sterling Heights

process very easy. Would come back.

He quickly found us a car and we love it. Very profesional and friendly.

He made our experience exceptional. We appreciate all his hard work and efforts to get us approved.

He worked hard to get me approved and I appreciate all his efforts.

And the people are so nice and they really help with finding exactly what youre looking for. They go the distance. Super awesome!

experience. Steve Mo and his team are awesome! Thank you

He was nice, kind, friendly and professional. I felt he sincerely wanted to provide outstanding customer service. He seems to be very honest and knowledgeable setting the standard of performance for his staff. He is also a very good listener. That was very important because I did not expect to buy a car (I was there to get maintenance done) so I did not have my support team present. He made me feel comfortable and supported. Relationship building is very important to me and my maintenance person Jason is a person I trust with making sure I am taken care of regarding maintenance. Steve is now the person I trust in the sales department. When I come back to make my next purchase I will be looking for Steve to point me to the right people and to help me pick a vehicle that meets my expectations. Thank you Steve for everything. You are a good person, never change. You are loved and appreciated. - Mi Mi

test drive and purchase. It was a smooth process and she got me a little money off of the vehicle as well. Good experience.

His knowledge is unmatched and his personality shines. You can tell Steve Mo loves what he does and wants you to enjoy it as much as he does!

She was great and kind! There are two things on my car to be looked at and she helping out with that! I'm very pleased with her!

Heights with Katelynn Lacroix as our sales person and we had an excellent experience. Kate worked hard to get everything done for us in the time frame that we needed and was very flexible. We are happy with our purchase, thank you!

vehicles. The establishment is clean and gives other dealers something to strive for.

service departments I have ever been to, had a software issue with my car that they caused and he let it sit in the shop for 3 weeks and it took my phone call for him to realize how long it had been sitting back there. If you want good customer service stay away from all Suburban Ford dealerships especially Sterling Heights.

When we made decision to purchase vehicle, Nick effectively got us all documentation required. This was the best and fastest experience I had purchasing vehicle. And during vehicle review, Nick was knowledgeable about vehicle features and very observant of items I noticed during walk around and brought them up before I could. I would definitely purchase another vehicle from Nick.

I went in with the apprehension one does when shopping for a vehicle, but Nick made it easy for me and made me comfortable with such a big decision. I commend this man and his skill dealing with people in a calm and positive manner in such a financially vulnerable time. You "Rock" Nicholas, and I would recommend everyone I know to buy a vehicle from you. Karl Douglas - Warren, Mich.

And helped us get the best deal we could. Very patient and got in the car with me to explain and help set up everything and connected my phone to my explorer. Explained everything to us and just an overall great salesman. He wasnt pushy and just wanted to help us get into the car we wanted with the best offer.

He really made our experience enjoyable and seamless! I'd highly recommend him to anyone who is looking for a car! 12/10 stars!

all of our questions.

Had some issues with used car I bought but he handled it quickly and to my 100 percent satisfaction! Thanks Nick

She explained everything in great detail. Answered every question and if she did not know the answer she went and found it. She made me and my wife feel like we were royalty. The manager came over while she was busy getting info prepared and demonstrated the vehicle. Highly recommend Kate and the Ford family. They made us feel like one of them.

He is knowledgeable, patient and kind. Took the time to address any questions or concerns. When I arrived my appointment could not be found even though I had confirmation. Michael immediately took me and began working with me. Truly an A+ experience, and tried to ensure I had every possible discount. Dylan in Finance was quick and thorough and extremely helpful throughout the process as well. This was my first time in by myself in the vehicle buying/leasing process and I truly appreciated how I was treated as an equal. I have had service in the past and was treated poorly because I was a woman alone and at no point did I feel less important or less valued because I was in buying a car alone. That was tremendous feeling to leave with.

Nick took great care of me! He was knowledgeable about options, transparent, and genuinely wanted to help get me into the vehicle I wanted within my budget. He even picked me up next door after returning my rental car, which saved me a lot of extra stress. If you’re in the market for a new vehicle, whether leasing or purchase, make sure you ask for Nick…you won’t regret it!

I recently purchased my dream F-150 Lariat thanks to him, and I couldn’t be more pleased. From the moment I arrived, Nick was genuine, attentive and available to answer any questions. I highly recommend asking for Nick if you’re looking for a great buying experience—he truly goes above and beyond.

all down-to-earth people. They made sure my deal went through and took care of a few things that surprised me. Ali: What a great salesman. He's young but understands way beyond his years. Has a great personality and is very knowledgeable about the vehicles he is selling. Jay: Took the time to explain what the dealership could do for me to ensure my purchase was amazing and the vehicle was in top condition for the sale. Alex: He's the money guy, yet is very personable and very down to earth. He made sure our financial part of the deal went as smoothly as possible. Overall, my 76-mile drive one way was a huge success and worth driving down I-94 during rush hour. All 3 of these guys are great, and Suburban Ford of Sterling Heights is lucky to have them on their staff. Thanks, Ali, for putting up with my shenanigans, and thank the bathroom porter for me. lol 5 STAR DEALERSHIP can't go wrong here

Specifically communication, responsiveness and attentiveness. Highly recommend if you are in the market for a vehicle!

He truly went above and beyond to help us. He even provided is with daily updates as we waited for the vehicle we wanted to purchase to be ready. It was so nice to be able to easily reach him if we had questions along the way. Thank you so much Joe! You really took care of us and we so appreciate everything you did.

together. I am out of state and we had to iron out some bills in the road. I would recommend speaking with Dylan if you need a car

years later, We purchased one! Very pleased then & Exceptionally happy Now!! Knowledgeable, friendly staff & will Definitely return for our Next Vehicle👍

Kate was responsive despite being in high demand. She was patient and answered all of our questions. I highly recommend. Also Zach Simpson the finance manager had some fun stories. He was thorough but quick. Thanks for everything!

scheduled to, she saw us waiting in the lobby and took us in. Smooth purchase. Go to Kate.

you can’t go wrong with her. i bought my first car with her and she was 1000% honest. if you want to buy a car from a real person go to her. the process was quick and simple. all salespeople should strive to be like her. if you’re looking for a car ask for kate!

appointment. Vito was assigned to take care of me, Front desk paged him several times, but he couldn't bother to respond. I waited over 45 minutes before being fed up and leaving. It would have been the easiest sale possible, as I was prepared to purchase the vehicle. I understand we can be busy at times, but being outright ignored isn't professional at all. If by any miracle I come back to this dealership, I will not deal with him.

this experience! We came across some disagreement issues while trying to purchase a vehicle but Kate still made sure we got the car we wanted! My experience turned out great because of her. Highly recommend going to Kate.

stress-free. She even found the exact car I wanted at a lower price than I expected. I couldn’t recommend her more highly.

Took the time to explain everything. Gave me pricing on the vehicles I was looking for. Very personable. I will definitely come back to him and recommend him!

I appreciate all your effort and help. I’ll differently recommend you to all my family and friends thank you once again .

process. We love our new car and will definitely be back!

She is proactive, personable, and persistent! Her support in showing me around different car options and giving me test drives was incredible. She got me a great deal on my lease and provided all the details as expected. I would recommend Kate any day.

with. I recommend everyone to go see him for their future cars.

to get help with and he had a great attitude great smile and he sold the car

I greatly appreciate your help, and time! Oh also for the ford escape.

everything about the vehicle we were interested in. He was very thorough and we had a great experience.

vehicle. She was a pleasure to work with and made us feel comfortable with every step of the process.

previous experiences elsewhere. From the moment we walked in we were greeted with a smiling face and great conversation. Nicholas came up to the desk to help us. He went above and beyond to get us what we wanted while keeping our budget in mind. We walked out very happy with our new purchase! Highly recommend!

car. I purchased my car here 3 yrs ago and have received all maintenance from this location. The process was streamline and efficient. The staff is always professional and courteous. I loved the video and text received during service that allowed me to approve new filters for my car. I relayed my experience to the staff where I work (VA Medical Center) in our weekly meeting the next day. The supervisor said, "What dealership is this?" and the staff was impressed by my experience. We all strive for this kind of exemplary customer service. I cannot single out a specific employee because ALL of the staff I have dealt with over the last three years are exceptional. Thank you!

my old vehicle and a very speedy process once it was available for purchase.

I think he went above and beyond for what I was hoping to happen, and he made it work, even when I didn’t think it was going to happen. He was efficient and didn’t have to stay at the dealership long. I appreciated working with him.

He made the purchase really easy. And he was always in touch, even after the sale. Fully recommended.

fulfill our needs. He went above and beyond to make sure we were satisfied. I will recommend him to people we know.

easy for me! Would recommend.