Stonecrest Honda

Including stabbing you in the back. Found a vehicle we were extremely interested in through this dealership. I called that day three different times with different questions regarding the vehicle. I explained I would be coming from out of state (4.5hours away). I also had been connected to a sales rep who sent me an email with a video of the vehicle too. I then called and made an appointment to come see the vehicle and test drive it for the following day. The text message even mentioned how we were considered a “vip appointment” since we were coming out of town and I was told on the phone, the vehicle would be moved to the side and set on a hold to ensure it would be available for us to see since we were traveling to come see it. The next day I received three text messages and a phone call stating how the vehicles was ready for us (last text being at 3:10). We arrived (cash already withdrawn and ready for business) at 4:25 for our appointment only to find out the vehicle had been sold. The woman who was “helping” us then proceeded to try and get me to see a $40k vehicle (the one we came to see was priced at $13k…..doesn’t exactly match). I explained that was out of our price range and she then tried to push leasing it on us since “payments would make it cheap”. When I declined doing the lease option, she then turned towards my husband and asked him instead. Needless to say we left empty handed and very disappointed we had wasted our Saturday, gas, and had been away from our kids. A sorry excuse for customer service.

They gave us a good honest deal without any hidden fees or surprises.

!!! I initially reached out to this dealership on Monday, December 19 inquiring on a pre-owned 2020 Range Rover Sport that was listed for sale on their website. The representative continued to forward me to the sales department for over 10 minutes and no one picked up the phone. On Wednesday, December 21 I reached out again. I then was able to speak with Zach. I had questions regarding availability, pricing, and trade-in appraisal. Due to me being out of town for the holidays, I requested that a virtual appraisal be made on my vehicle. I sent the sales rep, Zach, all the information he requested such as pictures, vin, etc. I never heard back. Yesterday, December 26 I reached out via phone and spoke with Melissa. She stated that the vehicle was still available, and I could make an appointment to come in, test drive, and purchase the vehicle. She advised me that she would have the keys pulled and vehicle ready. So, I made an appointment for today. After confirming my appointment, she sent a text message to “ask for Zach when you arrive”. Today after securing financing through my credit union, I traveled over an hour to the dealership to find out that not only was Zach off today but also the General Manager was driving the vehicle and he wasn’t there. At this point, I have wasted so much time, so I decided to leave. It is evident that these people are not wanting to do business. I have been in Sales & Business Development for over 15 years, so I expect certain things when doing business, like communication. It is surprising but I assume business is doing very well, despite high-interest rates and a horrible market. I have chosen to go elsewhere to purchase a vehicle.

maintenance. I received two services, an oil change and a 15 point inspection. I was told I needed tires. However I knew my tires were still in excellent condition because I hadn't driven my car in two years due to working from home while Covid was happening. (My car less than 4 years old and had less than 20,00 miles on it.) I said no thank you, but they performed a tire rotation anyway. When I came to pick up my car, they had changed out my tires. I purposely had my tires marked so front tires that I drove off the premises with had clearly been changed. They wanted to force me to get 4 tires for almost $1000.00 dollars. I went to another business and got the same high quality tires replaced for much less. I won't be back to the Conyers Honda service center. They do very shady business. If you do. Mark your stuff and take pics first before you turn your car over to them.

Dear sir., At 8/2017 we have buy 1 pilot car ...we go to 10/2018 im back to my country vietnam and stay here to now... All time from 11/2018 to now we din't user car, we don't no when we com back usa .Now we want to sales back to you...if you can buy back contacts me pl Thank you Su van dinh

We traveled 2 hours and purchased a 2019 Jeep Compass Trailhawk July 3rd. The salesperson was average. She explained to us there was a Service Contract that was "Included" in the price of the vehicle. Well, the Service Contract is "included" meaning you can't remove it from the car. It is an additional charge. The amount listed on a nice colorful sign in her cubicle and stated to us by finance was about $1269. When I received my paperwork, the price was $2079!!! Next, was the finance guru, Jeff!! He was a fast talker and lied to us about what he was "throwing in". NOTHING was THROWN IN!!! We inquired about the end figure and was assured it was correct. He tried to give us an excuse that he was trying to get us out of there quick since we were there so long and traveled out of town. After leaving the dealership, we realized we didn't receive the extended warranty paperwork, nor did we have the itemized costs paperwork. After leaving the dealership, I attempted on numerous occasions to have the documents emailed to me. Jeff lied and stated he emailed it numerous times. He actually Face Timed with me to show me someone else's documents to compare them to ours in a poor attempt to convince me everything was covered. To make a long story short...he FORGED our signatures on some documents. His supervisor actually called me to discuss the issue after I left a detailed message on a supervisor's voicemail. The supervisor emailed me the paperwork and that is when we noticed the paperwork was FORGED!!! The nerve of him. This is illegal!! They could offer to pay for our extended warranty or reduce the price more, but NO...all we are getting is a form to cancel the extended warranty since the price wasn't explained to us and the document was FORGED!!! I will be contacting the corporate office and an attorney to see what can be done for forged documents. I am sure they will continue to get plenty of business,but I will definitely NOT return!!

I have visited the Conyers Service Department many times over the years. I have always been treated professionally. The service is great and they try their best to get you in and out quickly.

Thang, Adam and all of the Service Advisors and Techs are all amazing and are consistent with their Superior Customer Service. A very special shout out to Thang and Adam!

Stewart met me as I arrived, and I told him what I needed done. Shortly after I went to the waiting room, he came in, advised me of some work I should consider, and sent me on my way. Quick, friendly service!

I won't begin to try to tell anyone how to run their business especially an icon such as Honda! Bought to be quoted a price of $679 to replace worn brake rotors and front brake pads and adjust the rear shoes was absolutely reprehensible! As a person who possesses a practical knowledge of auto repair and parts pricing this experience leaves a bitter taste in my mouth. I won't even comment on the ridiculous rate charged for labor! I will continue the regular oil change service but major repairs will be "outsourced" to any one of a number of qualified auto in my community! thank you for your courteous service and the BIG hole in my pocket!

I have brought my car to Honda Conyers for various services and each time the customer service was awesome! Very friendly, knowledgeable team. Never disappointed.

Dalton was friendly. I just purchased in July my 1st oil change he was nice excellent customer service. He is a true asset to your team

Adam was very helpful and pleasant to work with. He answered my questions and kept me abreast of my car service. My wait time was very minimal too!!

I had an appointment, and when I arrived, Chris took me right on in. The repair time was estimated at 45 minutes, but the replacement took only about 30. The representative Chris extended a friendly greeting upon my arrival, courteously notified me of the completion of the work, and spoke to me as I left. Overall, the experience was brief and pleasant with no wasted time.

Great service our first time in since purchasing this car , appreciate your quick and friendly work. Will continue to use your services when ever we need them. Thanks so much.

I have been servicing my vehicles at the Honda dealer for years. Great service and great customer service. I highly recommend you Go and see Stewart! He will make sure they find the problem and solve it the first time. Sincerely, Anthony Rodriguez

Matt Bentley and his staff got me into the service center with a friendly smile (I am always treated like family when I come in) and the service was completed in about an hour. The car runs great! Thank you guys

Went in for a battery replacement. Adam was professional and took care of the issue in a very timely manner. Superb customer service every time.

James Owen was great! He was able to get me in and out. I was there for new tires that I bought and I just needed them put on balanced and rotation. He was very professional.

The service team/staff at Honda Conyers was friendly and efficient. The service work that I had done was explained well and seems to have been of good quality.

I had great service from both the sales person Whitney Tucker and credit manager Freddie Watson at Honda Conyers. This is my second car from this dealership and I will be back for a third. I will also recommend Honda Conyers to all my family and friends!

Kat was awesome explaining everything well and very nice. I had oil change and didn’t have to wail extremely long. Will return in future.

Great staff! Friendly and quick service. Definitely recommend. Honda dealer in Conyers GA. My advisor was Adam I give him a 100+ . Trusted place to go

Adam and Eboni Cunningham has great customer service skills. He was so friendly and explained what was needed after my diagnostics was done that was included in the oil change.

Courteous service. Immediate attention even without an appointment. Recommendations for needed services for personal safety and car ( longevity) support. Courteous service from all employees in which I had contact with.

Kat was so helpful, I could have gave her a big hug. She seems very concerned about customer satisfaction. Thanks Kat. YOU ROCK GIRL S

I had a very helpful visit I always bring my car there Adam was very helpful I just wish it didn’t cost xxx much

I stopped in for an oil change and was a little disappointed when I was told it would take an hour to an hour and 20 minutes. Imagine my surprise when it was done in 25 minutes. We have had Hondas for years and have always done all the service at Honda Conyers. Thanks to Adam for getting me through so quickly.

They always take care of me whenever I come by for service I had a appointment everything went well they always break it down let u understand what u need for your

I specified I needed my car back no later than 3.Was told no problem. From 3 on I kept calling. When I called at 3:40 was told it was ready. Dalton never called me even though I left a message for him to call with another service tech

What can I say man they serviced my car and they were nice to me. They were fast as well I was in an out within the hour for an oil change

My daughter and I had a good experience purchasing our vehicles. This our second time purchasing from this dealership. I will refer my friends and family .

I’m a former salesman and I was truly impressed by the staff and their product knowledge and professionalism!! I have already recommended several friends to the dealership 👍

Overall experience was good. I would recommend to anyone looking for a Honda because that’s the type of car I have been driving for the past 11 years. Eric was great! Although we were there a lengthy amount of time he made it worth it!

Cat provided ultimate customer service. She answered our questions and helped us to figure out what was wrong with the car, She called us to update us.

Service was very professional and car was repaired when promised. Car runs great and I will be back at this dealership for my next service

Everyone was very professional and thorough. The tech explained everything well and did a great job of getting everything done in a reasonable amount of time. Great job Honda employees!👍🏽

My service adviser, Adam, was very helpful. He took the time to contact the payment company so that I could make installments on my service. He took extra special care of me and was up front on all the costs related to my 90,000 mile service. Great service!

They said It would take about 1 1/2 hours to fix a recall problem and change the oil. It took less. They were very efficient and responsive and did an excellent job.

Everyone was nice very attentive to my needs and the service was quick. The price was not bad at all. They even gave me a small discount.

I went in on a whim for a long overdue oil change along with replacing the LED light around my passenger headlight that was under recall. I was told it would take 30 minutes for an oil change and an hour to do the headlight. I was fine with that especially on a Friday right before lunch. To my surprise I was in and out in about 50 minutes. I couldn't have been happier. This dealership always has great customer service in the "Service" Department. Plus the waiting area always has a GREAT cooking show on that seems to please everyone! My hat is off to Honda.

Very fast check-in and exceptionally friendly - fast service and nice waiting area for doing some work while you wait. Even the free internet is fast! Could not get much better than this!

Adam put my mind at ease the minute I walked in the service center. Even though I didn’t have an appointment he let me know he’d have a tech take a look and let me know in 10 minutes if the needed repair would be done that day...and turned out it was repaired in a short time

The service team was great and friendly. I believe our technician name was Adam. He was very pleasant, friendly and knowledgeable. He delivered expedite service.

The needed service was explained to me in detail before it was performed. No unneeded service was recommended. The service advisor (Stewart) kept me informed as to additional needed service as it was discovered. He also ensured that the service was performed in an accurate and expedient manner Thanks, Stewart and Honda. Carolyn,

Was seen immediately, fast service.waiting time less than one hour.Service advisor was Adam , very nice , knowledgeable and friendless. No complaints.Kudos to Adam👍👌😊 Yes

Friendly service staff, quick quality service. Always feel like I’m treated fairly. Service staff always goes above and beyond to accommodate my schedule when servicing both of our Honda vehicles.

I bought a battery from there a few years ago. I started having some problems. I took it in, they tested it and gave me a new one within 15 minutes.

Was able to get my oil changed and my battery replaced in my key within a 45 min time frame so I could make it to work on time. Always super friendly and nice

Thang is a wonderful asset to Honda of Conyers. Dalton is a wonderful asset to Honda of Conyers. Between these two service associates- I feel confident to recommend and always choose Honda of Conyers. I feel like they have the honesty and heart of a friend instead of a heart of a employee to customer. I have to frequent Honda of Conyers for my Honda Fit regularly and they always know exactly who I am and keep their promises. I started coming to Honda of Conyers because of Cameron, but stayed for Dalton and Thang after Cameron moved. Thank you for having such wonderful team members.