Serra Lexus Lansing

responsive, and respectful. They answered all questions and had a zero pressure sales approach. Over the years I have bought 5 different new cars from different dealerships. Serra Lexus provided the best service/approach by far. They also provided a very fair offer on my trade in.

Let me tell you, finding a Lexus TX 500h in today's market feels like hitting the lottery – and thanks to Ron at Serra Lexus Lansing, I felt like a grand prize winner! In a world of long waitlists and limited options, Ron was a breath of fresh air. Not only did he secure my dream car in less than two months, but he made the entire process a pleasure. His patience and knowledge were a beacon of guidance as I navigated the world of luxury SUVs. He listened carefully to my needs and wants, helping me craft the perfect configuration for my TX 500h. But Ron's service went far beyond just finding the right car. He kept me constantly informed throughout the process, giving me regular updates on the car's arrival status. Communication was flawless, and I always felt like I was in the loop. And most importantly, Ron was genuinely invested in my satisfaction. He truly went the extra mile to make sure I got the perfect car and the perfect experience. If you're looking for a Lexus in Lansing, stop searching and head straight to Serra Lexus and ask for Ron. He's not just a salesman; he's your advocate in the car buying journey. With his dedication, expertise, and infectious enthusiasm, Ron will make sure you drive away happy, just like I did. Five stars, hands down! - A grateful TX 500h owner (thanks to Ron!)

I was quoted $499.95 for 60,000 mile tune up. When I picked up the vehicle it was $543.07. No additional information was provided for the additional cost. I would not recommend this dealership for service.

com was not posted by the dealership and was never available for purchase

Just wanted us to get the car we would be most comfortable driving. He saw us through the complete purchase and was very helpful with follow up, as driver side window needed tint removal. Service was excellent. Thank you for a very professional staff.

gift. They both know so much about the car business and are real professionals. I’ve been buying there for a dozen years and they are the beat there is. 5 stars.

Careful of Jeff, Wanted me to tune-up my Lexus at 40,000 miles. Said my brake fluid was dirty and I fell for it.

I had service and paper told me 225 $ but when i pick it up 393. legal stealing. avoid them. go to somewhere els. I would no trust this dealership.

Due to a family emergency, I drove 900 miles to Michigan with my service light activated about half way to my destination. Since I typically comply rigidly to the service schedule, I was worried about driving further and immediately contacted Tim Portee, the Service Manager. He got me in quickly, did a terrific job of servicing the car and getting me where I needed to be in the meantime. I cannot express my gratitude for the stellar service and compassionate understanding of my circumstances. I don't live in Lansing, but if I did, I'd surely be a regular customer of Lexus of Lansing - a job extremely well done.

I have been a customer for 20 years! Lexus service is by far consistent, reliable and the most importantly, genuinely respectful to their customers. I recently started to also go to BMW service for my other car, My God! It was quite an experience Of what not to do with customer service. By far, Lexus sales and services are the best, I have encountered in the last 30 years of my driving/ buying automobile experience. Keep the good work

My 04 RX330 was in need of a rear suspension update due to usage (not a simple task). Lexus Parts ordered the needed parts at a reasonable price. Lexus Service preformed the installation to my complete satisfaction.`

I paid $500 to reserve the car so nobody else can buy it. When I bought the car, they refuse to return it, told me it is been already calculated in the payment. when I stressed the argument, they agree to pay back, I called every day for a week, they told me it has been refunded to credit card. I called my credit card company and file the dispute to get the $500 back. I still got screwed by about $500 somehow he is managed to sneak in final amount.

After a very poor result (no answered phone calls) from Lexus of Ann Arbor, this dealership redeemed the Lexus name. They sent a driver to pick up my vehicle in Marshall, Mi and left a loaner. Fixed the same, day and returned the loaner. This is service as advertised.

you want a first-rate experience from an ethical and consummate professional go see Titus.

friendly manner as I entered the dealership & the service was prompt. The showroom is very welcoming too.

Lexus purchase, until we discovered that our our salesperson, Mona Buchanan, deceptively withheld from us cash incentives offered to consumers by Lexus. While performing due diligence before our purchase, we found that Lexus was offering $1,750 in cash-back incentives. When we came to the dealership, we explicitly stated that color and design were not priorities for us - we were specifically interested in cars that came with manufacturer or dealer rebates only. Ms. Buchanan quickly claimed there were no incentives being offered at the time, and moved us along to look at the 2014 models. When we arrived home to do our post-purchase research, we realized that Lexus was indeed offering $1,750 back on 2013 models. Despite the fact that we explicitly asked whether there were any incentives available for ANY vehicle, and would have readily purchased a 2013 car, she deliberately did not disclose anything about rebates / incentives and steered us towards the more expensive 2014 line. We are very angry that this information was hidden from us - Ms. Buchanan's activities appear to us highly unethical, if not illegal. As a result, we are filing complaints with the FTC, Michigan's consumer protection agency and Lexus Corporate.

pricing allow me to have a very good experience whenever I visit Lexus of Lansing. I would highly recommend this dealership to anyone. Thanks!

very friendly & courteous. I was given an estimate cost of the service to be performed on the vehicle & the estimate time it will take to finish the job. They also washed my car & vacuumed the inside of my car.

friendly, knowledgeable, and takes the time to explain what is wrong with the car and how it's being fixed. He also searches for the best deal. I thought no one could be as good as Joey, but Brad has renewed my desire to keep bringing my car there for service.

reason that I continue to buy Lexus.Always courteous and friendly, and the drop-off and pick-up of a loaner car adds tremendously to the value. My car is always ready when promised at the price projected.

does an excellent job always and answers all my concerns!! I very much recommend him and the dealership! Good and professional!a

Moore and Kyle Criscuolo went out of their way to make the deal happen. I know that BMW's can have costly maintenance issues so they had their Lexus mechanic go over everyting with me so I felt comfortable and even ordered me a 2nd key for the vehicle. I have been a loyal customer since 1989 and I would reccomend Clay and Kyle to anyone who is looking for a new or used vehicle.