Roper Honda

bought there, great staff and friendly service, and love my new ride.

No pressure very attentive. Thank you fellas.

Explanations complete, our needs as seniors were honored. We drove our 66’ Cadillac convertible and received several complements from employees. We wound up leasing a Prologue on terms we could manage.

I was not pressured to make a decision. The options in my price range were presented to me and I made a choice from those options. My salesman, Michael Blair was very professional and knowledgeable. This is the 6th car I have bought from a dealership. This is by far the best experience I have had purchasing a vehicle. There were no games and no haggling. Once I chose a vehicle, I was on my way within 2 hours.

thankful to have found Roper Honda and Connell. The entire process was relaxing and I felt like the team had our best interest in mind the entire experience.

but the sales process. Tim W was easy to work with and made my recent purchase smooth and quick. I believe this was my 16th vehicle from Roper’s since 1987, mostly Accords but more recently the Ridgeline. I have total confidence and comfort working with everyone.

He had everything done and ready for me when I got there. Just had to sign paperwork and out the door in less than a hour. Great dealership to work with and Tj. Webb is a great easy going salesman.

They are the best. TJ Webb has been my salesman for about 7 years. I highly recommend him and Roper Honda. I won't deal with anyone else.

The vehicles sell themselves and the sales personnel do not pressure you to buy today. Appreciated all those that we came in contact with at this dealership. Tim, Ryan, Kathy and Michael were outstanding. The service department did an excellent job in preparing our vehicle for delivery.

Tim, our salesman, was helpful and answered our questions simply and honestly. No high pressure or money games. This is the third new car purchased here over the years. Only dealer I consider when needing a car.

we needed. Thanks to Mike, Ryan and the team!

and all questions. Its not every day you meet a man of his character and honesty.

all questions. Mike Blair was very knowledgeable.

10/10 choose Mike to assist you! He is AMAZING!!!

done oil service by the date they said it needed changed when we had it serviced they said the forever warranty was void cuz it had been a year even tho we had it serviced on the miles they said then we found out the car had been in a flood and totaled as well as a wreck none of this was disclosed when we bought it it was a 1 owner we also purchased extra warranty on paint and interior that was voided as well so an extra $3,000 we paid is worth nothing had to sit for 3 1/2 hours because they had no rental available so there xx about there is no catch on the forever warranty is FALSE

Knowledgeable sales person, Julie Hines. Great car and service. Post sale maintenance program. Excellent online experience.

She understood our situation, listened and answered our questions. She was also available to us and promptly returned our calls.

Mike and the finance manager Ryan got us in and out quickly. Best new car experience ever!

patient with our many questions on 3 visits.

Had to wait 6 weeks for vehicle. Fair service department. Been using this dealership since 2005.

Everything went smoothly and was a pleasant experience. All our questions were answered and they were more than happy to explain everything very well.

best!! Will continue coming back!!

helpful & considerate to my consumer needs. Highly recommend Patrick in service & Brad in sales!

Willing to answer questions with respect and patience. If they can’t answer your question, they will find someone who can.

person oriented! Never left us wondering what was happening behind the scene in the preparation of the vehicle/sale! Very pleased and PLAN to trade with them in a few years - AGAIN! This is our 3rd vehicle purchased from Roper! Thank You!

Have purchased multiple vehicle from them. Recently bought a 2022 Honda Civic. When I picked it up there was a scratch on the trunk. They scheduled me to have the body shop fix it. Took them a week. When I got it back. One of the doors had been hit, there was a dent in the roof, one of my wheels was damaged and the work they did on the trunk looked bad. Called for over a month trying to get ahold of someone and get it taken care of. Finally was able to get ahold of someone and they said they will not take care of anything except for the spot that was repaired. Took me trying to trade in and get a new vehicle for them to even talk to me. Would not recommend.

Josh said they would take care of. Took it in 3 weeks later to have paint touched up. Had pictures and all spots circled. Didn't look at it before I left. When I got home checked it and found 4 spots that were missed. Text immediately and sent pictures to Josh. Never heard anything. Hope my next visit goes better.

Even drove an hour and half one-way to buy my newest Accord from them because I tend to be loyal. I have the Forever Warranty on my vehicle & was told if I wasn't having maintenance performed by Roper's Service Department that I would need to get another location pre-authorized before I took my car there. Fast forward, when my Accord was due for its first oil change, I called ahead & had my pre-authorization approved. I then had subsequent oil changes at this same location. When I was again approaching an oil change I called to authorize a different company that was a little closer to home. The representative informed me my warranty was no longer valid because I had failed to pre-authorize my past oil changes. He said I could send in any documentation I had to see if it could be reviewed & reversed. I sent in all of my receipts showing dates & mileage...no response. I followed up again over a week later, no response. I sent another message today & was informed that my warranty was indeed no longer valid for failure to pre-authorize. First off, the ridiculousness of having to pre-authorize the same business every time is insanity. Secondly, I have under 28,000 miles on my vehicle, so it's not like I was trying to pull a fast one, they were oil changes for goodness sake!! Long story short, they got my money, but they won't get anymore of my repeat business. Terrible way to treat customers! Beyond disappointing!

with this dealership we bought a one year old car with little over 20,000 miles we have had it about 2 years the first year we always took the car to roper to get oil changed even though it is an hour away from where we live with life and work and covid 19 we were needing a oil change called the service team at roper honda they told us to go to a licensed repair facility and to save our recipients we did that three weeks ago our car was acting fine and the check engine lite came on when we were bringing it in to roper we notice a small noise in the engine told roper they changed a sensor and charged us for that because they don't cover that but didn't fix the engine noise but the light was out we drove the car for 3 days and the noise got worse we stopped driving the car We scheduled a service for them to check out the vehicle to find out what the engine noises Now they're saying it needs a new motor And a warranty forever will not honor the contract because we did not call and confirm everytime we got the oil change outside of roper honda The service department told us all we needed was to go to a license repair facility and save our receipts We feel that the service department telling us opposit of what the contract States was a scam for them so they don't pay any service work on our vehicle

outstanding to work with. All the things that mean good customer service are what I found in TJ. I am picky about Customer Service so when I applaud TJ, he has earned the kudos. 🎯

David Humphrey Jr. did a fantastic job. He made my car purchasing process extremely easy and enjoyable. He was easy to work with and he provided great step by step communication. He was able to present a value in the dealership along with the Honda brand. This will be a start to a great relationship with Roper Honda due to David's efforts. I will be defer my future Honda needs to Roper Honda. Thank you very much David! I truly appreciate you!

After using this dealership for repairs for 20 years, we had finally had enough. After starting their Lifetime Warranty forever promotion the service department went into the ground. It became fast food service because they were sooo busy fixing all the used cars they sell. If you bought a used car from them you had to have it serviced by them in order to keep your warranty forever. The dealership is now soo busy you can hardly get in and when you do it is quick with poor service. We had motor mount issues with our van and instead of offering solutions they just kept charging us to replace faulty buddy brand mounts because the Honda brand ones were twice as much. Two mounts lasted less than a month. Even though the mounts had lifetime warranties they charge you labor of over $200.00 to put them on. I can't spend 200.00 every month for crap motor mounts. They knew these motor mounts were junk. They should have just recommended the Honda brand mounts even though they were more. Also the VCM systems on V6 Honda's causes all kinds of problems. There is a thing called a VCM Muzzler 2 that disconnects this system and protects your Honda V6 from blowing it's mounts and causing valve train issues. They did not recommend this as they should to prevent all these issues, no instead they just take your money(and lots of it). All the new dealers I have gone too also wash your car for you after service. Roper Honda does NOT. Be warned it's your money your gonna lose.

Tim Weatherman is exceptional in explaining everything i need to know about my car, and likeable Very good at explaining the whole process of buying this car.

Everyone was very attentive. Process went very fast. So blessed we went there. I love my Honda CRV. So glad our friend recommended Roper Honda.

better deal than what we came in looking at. Second time dealing with Roper and Brad. Looking forward to the third, hopefully under better circumstances than the last two!! Give them a shot before looking elsewhere.

he gave in getting us the new car. Outgoing but not pushy at all. Yep

Very attentive salesman and throughly finishd the sale step by step. David helped me find the right Honda for me and has continued with his great service.

Tim is a great salesman and worked hard to meet my car buying needs. I definitely will continue to go back to Roper. We are very pleased. Great experience!!

The Roper Honda crew made everything easy and were very quick and helpful! No stress and a nice car! Craig and team really made me feel like I was in good hands.

I was very limited on time, so I chose to send emails. Brad was great keeping in touch with me and finding what I preferred in a S.U.V. The purchase process was seamless and efficient. Brad even offered to set up my phone and blue tooth connection to my new car! Fantastic, friendly service.

My sales person!! Michael Blair, was so kind and knowledge gifted. He explained all the new electronic advances and how it works. He did this in such a laymen term I was able to go home and tell my Husband what the car had and the new technology it had to offer. He visited; making me comfortable. I brought my daughters and husband to see the SUV. He always took the time to greet me by name and offer to take us for test drive. It took me two months to make a final decision, because, of time available and shopping for the right SUV for me. I love my Honda Passport and all the technology I was taught to use. Thank you Honda 110% Satisfied :-)

. We bought our 2015 Honda Pilot (which my wife really likes) from these guys and we overlooked the poor professionalism during the delivery, still loyal, We have had every oil change and scheduled maintenance preformed there and besides being told that we needed to accept low air pressure signals since there is nothing that can be done about it, we were overall pleased. So yesterday we took the Pilot in for a vibration in the front end. $68 to be told what was wrong with it! Really?? The car only has 47k miles on it and even tho the tires are showing cupping, these guys required $68 to say that the front end might be out of alignment? I guess it is the money issue but more so, the service clerk didn't offer any offer to speak to someone, he just sat there looking smug and insisted that we could not have our car looked at unless we pay $68. Maybe its just me but I gotta tell you, that is truly poor customer service, I think that I can find a place that won't sell you a FOREVER WARRANTY and then be told by some clerk that IFI had read the papers, its for drive train only so either pay $68 or find another place, Well I guess I am going to find a place that knows how to treat customers the way customers deserve to be treated after buying the vehicle from them.

They are considerate of the consumers needs and were very patient helping find the right vehicle that worked for my personal needs physically. All of our questions were answered, and there was no pressure. Julie took us for a drive before we left to show us how the new (to us anyway) technologies work, which was just pretty awesome! She also followed up by phone to see how our drive home was and if we had any questions about anything, which was very nice. From our prior vehicle we can vouch for their service department too, They are the same; always courteous, on top of things, and do a great job. At the body shop, which is at a different address, is another pleasant group that does a great job.

Good clean cars and very patient sales staff. Staff also very accommodating to my schedule. Danny was very knowledgeable about the vehicles, services, and prices. All staff made me feel like a valuable customer.

Bought a car 900 miles from home due to car trouble. They made me feel like a valued customer! Wonderful experience! Kathy Sleep and the staff turned a stressful experience into something positive. I would seriously consider traveling down to Roper to purchase my next car. Never had such a great experience in buying a car under ANY circumstances than I had at this dealer!

After having taken her van to three garages and Honda dealerships while on a road trip to check for problems, and either being told everything was fine, or being told things contrary to what the previous garage had said, my sister’s car broke down in Joplin. She took it to Roper Honda in Joplin. She ended up buying a pre-owned vehicle here, and said the service was “incredible”. It is a very vulnerable feeling to have car trouble far from home, much less to have no other option than to buy another car unexpectedly on short notice, alone, and far from home. She made it home this morning and loves the car. Thank you Roper Honda for taking good care of my sister.

Buying a new Honda Insight. Craig was a very knowledgeable and super nice sales person. He did a great job and pretty much made the entire transaction totally hassle free.

Clifton was great to work with. He answered all of my questions about the vehicles we were looking at and went above and beyond to get us in to the car we wanted. The entire Roper staff was really friendly and good to work with!

Craig Greer was kind, listened to what I wanted, and didn't get pushy with me. I also appreciated the selection of cars in my price range with low miles available at Roper.

I’m not usually one to write a review, sure I have no problem clicking on a star rating and leaving it at that…but I feel like my recent experience at Roper Honda especially Chris Martinez deserved a better explanation, then just the normal star rating we have come a custom to. To give a little back story, I’m a soon to be new dad (excited and scared as I can be all at the same time). I’m in the process in getting everything I can taken care of before my baby girl arrives, so I’ve created a list of things like I’m sure countless others have done in my same position. With buying a new (at least to me) car near the top. As you see my girlfriend and I have been sharing a vehicle for the past year. We both felt that this was impractical with a new born considering I work from home and would be watching our baby girl while she has the truck for her job. So, this begins our journey of finding a vehicle for my girlfriend or myself. This started like it always does going online to find the “perfect” vehicle. After finally settling on one, we showed up to a very well know dealership in Joplin and test drove what we though was going to be the one. After our little drive around, we soon figured out this wasn’t what we wanted and explained that to the sales person and then it started the pressure into buying a vehicle neither one of us wanted. I still to this day don’t know why he persisted on getting us into a vehicle we didn’t want, it was very unnerving to say the least. After some time of telling this sales person that we were not interested and being firm that we are not going to fill out a credit application, we were finally on our way home. During our drive home we passed a few dealerships but none of them had what we wanted until we passed Roper Honda. We saw the right vehicle for us, so we stopped in. As we walked around the vehicle checking out the outside and attempted to opened the door to look at the inside to our surprise it was actually unlocked. I didn’t have to go get a sales person to let us in or have them hovering over us while we took the vehicle in. We were there a good 10 minutes before anyone said a word to us. It was so nice to be able to think and look the vehicle over. Granted this vehicle wasn’t the one for us, the payments would have been too high to fit our new tighter budget. That is when we met Chris Martinez. Chris asked us what we were looking for and I told him my very detailed list of what we were wanting and what our total budget was for my current truck and the new vehicle. He actually listened and took interest in what we were looking for and of our concerns. He showed us the used vehicles that fit into our budget and explained the vehicles in very good detail. He then left us alone to explore them by ourselves without the hovering uncomfortable sales person intimidation feeling. My girlfriend and I look them all over very carefully and picked out the one that fit us, and that we liked the best. That all happened late on a Saturday, so we got the dreaded credit application filled out and Chris told us they wouldn’t hear anything back until Monday. Chris is normally off on Mondays but assured us he would be following up with us. I was like sure you will I’ve heard that one before, in my head. So, we headed home. Monday came and it was work like usual. I really didn’t expect to hear from Chris especially on his day off. I mean I can’t really blame the guy; I wouldn’t want to work on my day off either but then I get a call from Chris at about 1:00 PM, our credit application had been declined. I was already worried about that as I haven’t had the greatest credit in the past but was working on it very hard and Chris knew that. Even after this Chris didn’t just give up like most dealerships and sales people had done that just want the quick and easy road. Chris gave us a few other options and wanted to know if we could meet him (on his day off I remind you) to go over them. Of course, I said yes. This had been weighing on me for a while and I wanted to get it taken care of. We met Chris at the dealership, and he explained our different options 1. Was a bigger down payment which we didn’t want to do, since we are saving up for a baby, 2. We could buy a cheaper car to keep us in our budget but we didn’t really like any of the cheaper options, or 3. We could look at trading my trucking in to lower our overall payment and buy two new vehicles. The 3rd option seemed to be the best bet since I was paying a really high interest rate and in turn payment on it already and it was getting up in the years, but I didn’t think they would pay it off as I was upside down on the truck. Chris said they would look into it but wanted to see if we would like the vehicles, they had on the lot in our price range. So, he took us out to show us those vehicles before he looked over my truck for a trade in. I fell in love with Honda Pilot and my girlfriend fell in love with a Honda Civic. Then came the dreaded time of the numbers game…but there wasn’t any. They were going to pay my truck off in full which I couldn’t believe and there weren’t any hidden fees to deal with. The process was very straight forward and painless. Chris was really the only reason we are happy, and the stress relived before starting our next big chapter of our lives. Thank you, Chris, and if you need a new vehicle, I would strongly recommend him. I trust him so much that I sent my closest friend to him and they live over an hour and a half away. They drove away in a brand new Pilot too. Also, another friend of my bought a brand new HRV from him just today. That is two more people that have had a wonderful experience with Chris Martinez.