Romeo Nissan

Dishonest and manipulative. I went in for a car. There was the allusion of them being helpful. Then they took my car keys of a car I own and riffled through my car without me knowing. When I notice and want to leave, they held my keys and talked in a private office. I had to ask repeatedly for my keys. Then I get to my car to finally leave after my privacy was violated, and my seats are all altered and my purse is moved. Horrible business. If they do this, imagine who they get over on you in your deals! I would not recommend this to my worst enemy. However, because of their horrible business, I found an identical car for thousands less and a better interest rate as well! WIN WIN!

car for me i would 100% refer her

!! Very helpful and pleasant😀 So happy she is back at Romeo Nissan Would highly recommend her for all you service needs👍

questions when i call and always takes care of me and my car

It was good to talk cars with the sales manager, and meet the owner. They just did not have the right car. I bought the car from a mazda dealer and they were terrible.

Absolutely a great experience. Dylan was very helpful and the whole process was done very quickly . I highly recommend Dylan and Romeo Nissan. I will definitely be going back!

the service center are excellent to work with.

Marc McEvoy. He was a pleasure to work with, kind, patient and courteous. he was knowlegeable and determined to put us in the car we wanted. We will definitely work with him again.

It was a great experience buying a car from Nissan. Even after I bought my car, David made sure I was comfortable with everything and ensured by checking up on how the new car was. I totally love my new car.

After running my credit over and over, they approved me for a car. The car I received was a lemon. I purchased the vehicle 31st of January 2023. 3 months later. Check engine light comes on. Low oil engine pressure warning light keeps flashing. I was told not to drive the vehicle. I spoke to a lady, about the car issues. She told me to bring the car in, but they wouldn’t get to my car until 7/10. I asked about a loaner, I was told they were backed up with service issues. That there was other in front of me, that have been waiting as well for loaners. With a two year warranty on my car, Kingston Nissan still haven’t come to get my vehicle. I was told to bring it to a shop in my area. I did just that, had the adjuster come out look at the car. After a week they contacted the shop back, saying they would like them to break the engine down , and find out why the oil isn’t going through the engine. The shop refused to break the engine down. They insisted I needed a new engine. After so many months no results. I called Kingston Nissan again. Where I spoke to the same lady. She was rude and very unprofessional. I asked her a question. Should I get a lawyer involved. She told me since I mentioned a lawyer she wasn’t going to talk to me and hung up in my ear. I called back, the lady repeated the same thing. (“You mentioned a lawyer I can’t talk to you”) she then hung up in my ear again, after refusing to give me her name. I NEVER told her I had retained a lawyer, but if I needed one. I tried reaching the sales man Richard who assisted me with purchasing my vehicle. He had no solution to my problem. But to drop it off without a loaner and just wait until whenever they get to it. Remind you I can’t drive the car. There is no oil going to the engine at all. The mechanic I went to, went under the car to check out the filter. Looks brand new still. No oil at all has touched the filter. 6 months later my car is still parked in my driveway. I have to pay for Ubers everywhere. I am enrolled in school, which is an hour and a half from where I live. I have contacted the Better Business Barrel about this dealership. In hopes of getting a different car. Lesson learned, my first time leasing a car. My experience has by far been the worst.

Kingston Nissan to lease a new care. She is professional, attentive, detail oriented, and a pleasure to work with. We thank her.

for finding me another car. he is a great man to work with. my last car was 15 years old so i hope this new one last just as long.

It was stress free and comfortable and I appreciated the no nonsense transaction.

William Noldy and everyone involved were extremely helpful. William explained all the features to us and was very nice and friendly.

problem or difficult,a very good service

Nissan rogue. Thank you!

next week. I called and spoke to the sales pro, Jack Stelcen who's guided me to negotiate my Nissan leases for many years. He helped review my options and upon my decision, have the car ready for pick up that same day. I couldn't have asked for any better service!

23,2023 I leased another vehicle from Kingston Nissan. A huge thank you to Desiree Williams for her tremendous help with my new lease! Once again, I am more than pleased with my experience. Thank you, Dez!

Nissan. We dealt exclusively with Tammy Crandall for every vehicle. She helped us decide on each vehicle based on price, features, and our particular needs. She is honest, knowledgeable, and goes out of her way to accommodate her clients. I believe she is an asset to the company.

While we were looking at the cars outside the shop, Mr. Sharp walked out, introduced himself, and let us know he would be available to us with any questions we may have. With his help and knowledge, we purchased the 2023 Nissan Sentra SV. Thank you

Nissan. My family just purchased 2 more vehicles last week, making this 6 cars purchased from them. Bill (and the rest of the staff at Kingston Nissan) is knowledgeable, proactive, friendly, and patient. Kingston Nissan continues to exceed our expectations!

effortless and fast! Tammy was really great to work with and gave us several options so we could find the best vehicle for our young family. It was very helpful having Tammy’s real life view and advice about what vehicles worked for her daughter and grandkids. Thank you for getting us into a very functional vehicle for our family!

Thank you to Desiree Williams for her knowledge and no pressure demeanor. I told her I wanted to look at trucks and she showed me the Frontier and the Titan. They offered me great deals on both and I am very happy and excited with my new truck, the Titan Pro 4x crew cab. Great truck and you can't beat 60 months 0% financing! I am loving everything about it and it was wonderful working with Desiree again. Thanks to all for everything they did.

I had the pleasure of working with Kahlil Sharp who took the time to understand what I was looking for and he was patient as I let him know what my budget was. He made the process quick and painless and I was able to drive off in a new Rogue! He made sure I was comfortable with all the features of the car before driving off the lot! He will certainly be my go to guy! Thank you Kahlil!

(John Stelcen). He works his hardest to get you the best deal and he is calm and fun to be around. He leaves you with such a positive impression of Nissan. Nissan cars are built to last and I have been a Nissan customer for over 20 years. Jack is the BEST salesman there is. I loved working with him. He understood my budget and what I wanted and I love my car!

Williams for being the best sales person I've ever had.

I was very specific about not wasting my time. But ofcourse the numbers were a lie to get me in. The sales manager got nasty because I kept saying Zach lied. He didn't like the word lie. Well what else do you call it when someone tells you one price on the phone and when you get there the numbers are much more. I kept asking for Zach to come out from wherever he was hiding but he wouldn't. I Will never buy anything from them.

Was professional, knowledgeable and made process painless and enjoyable.

Everybody super friendly and helpfull. Loved George, our salesrep. When do you ever get to deal with a sales person who is just trying to be helpful, not pushy? And man, that new Sentra is the bomb! Not kidding. What a steal (I got the SV trim with tan leather seats).

Nissan were very helpful with turning in my lease and getting me into a new one. They always go above and beyond to serve.

purchase comfortable and easy. I purchased a car that exceeded my expectation. Thank you, Khalil and Kingston Nissan.

and professional young man. I explained what I was looking for and he set about checking their inventory. When they did not have exactly what I wanted he further checked with the inventory of other Nissan Dealers and found my truck. He took great care to explain all the whistles and bells that this truck had, especially those that I was not familiar with. He assured me that I could contact him at any time for further assistance after the sale, and this I have found to be true, and helpful. I would add that due to prior experience I have not, and will not use this dealers Service Department.

Would definitely recommend buying your next new or used vehicle with Kingston Nissan and go see David!

salesperson was very Helpful with turning in my lease and getting me into a new lease.Everyone in the dealership was very friendly

purchase, Khalil Sharp was an excellent sales agent, am loving the new Nissan frontier am so happy. Thank the Nissan Company and staff for their service

Made sure we were completely satisfied with our purchase. Dave Winnie was an outstanding sales agent, and I highly recommend him.

beyond to help find me the perfect car. I am loving the new Pathfinder

almost 8 years with my car finding something reliable that I loved. Khalil Sharp was the perfect salesman! Super patient, answered any questions we had, knowledgeable & not pushy. The process of purchasing a vehicle at this dealership was a positive experience for me and I would definitely recommend seeing Khalil at Kingston Nissan.

Noldy. We have found Bill to be very down to earth and helpful in getting us our car in the color we wanted. We highly recommend Bill!

Have dealt with him over the years and is just fantastic. Knowledgeable and very easy to work with. I just look at the inventory, give him a call and we make the deal. So easy! thank you, Eileen & Dave B

with his friendly approach and his knowledge of the vehicle, great person to work with.

Great people they are very nice, and they even provided me transportation. Great respect for the Finance Consultant Rich Gordon for his support throughout the process.

followed up on delivery dates, even when they changed by a few days.

over to Nissans side. Tammy was extremely helpful, understood my professional and private needs in what I was looking for in a mid size truck. I love my 2023 frontier. And i can see myself going back to Nissan in a few years and get my next vehicle.

first getting us the Nissan Rougue Sport with all the options we requested in such a hard time to obtain vehicles you want. Moreover, the experience and time he spent going over the new car features and helping my wife set up her options on the car was great. Finally, As Always, He made the transition to the the vehcile fast, informative, and a pleasant time with no headachs. Thabk you Scott A. Lane, P.E.

salesman if it wasn't for him I would probably look closer to my job in Newburgh. I did not deal with any but him until the signing of the papers. I have been dealing with Gary for about 9 years and have had nothing but the best experience. Gary always listens to what I want and that's no easy task and get me exactly that plus more. Love my new Rogue platinum but I did love my last 2020 Altima AWD platinum and will miss it.

Absolute crooks. The moral of the story: Do NOT go here for any reason. I had my vehicle brought there back in July because it was stalling out while driving. Mind you this is a Brand-new 2019 Nissan I purchased from THIS dealership. I am the first and only owner and I get the vehicle serviced regularly, just not here because I always feel like dealership service centers take advantage of their customers, especially if they are women. When I was having this issue my vehicle had just over 39,000miles on it. They were going to take at least a week to even look at my car that was not drivable and could not offer me any rental car for the time being, claiming there was a 2 week plus wait for rentals. My option through my warranty was they would reimburse up to $35/day as long as the vehicle was actively being worked on, and the prices for rentals on the lower end were well over $100/day...not to mention my vehicle was not going to be worked on for several days at best. It was more cost effective to pay for a ride to get to and from work, which of course is not reimbursed at all. These issues aside, Kingston Nissan said the problem with my vehicle was that the air filter was dirty and clogged the mass airflow sensor, causing my vehicle to stall. The video they sent me of the "dirty" air filter was just slightly discolored, and had no debris inside. I would expect if it was truly bad enough to cause so much damage to my vehicle there would have at least been a few leaves or acorns and much heavier discoloration. They were unable to provide me with the sealed by design, yet "clogged" mass airflow sensor as evidence when the services were rendered, only the old air filter. They replaced the air filter, mass airflow sensor and flushed out the system. It was only after the services were rendered and I went to get my vehicle that they informed me it was not covered by my "ultimate" warranty package and if I wanted my vehicle, I would have to pay for the services myself. They claimed the cause of the issue was because I hadn't received my last oil change at their facility, so the other shop must have put my "dirty" air filter in backwards and caused the issue. The shop I use for everything non-Nissan Warranty related did not cause this issue. I contacted them and they pulled up the security footage proving that not only did they not put my air filter back in backwards, they did not even touch that side of the vehicle during the service. This other shop fully covers all of their services under their own warranty and had I been told this was the cause of the problem prior to it being fixed, I would have had them tow my car there and fixed the problem they allegedly caused, if they had actually caused it. In fact, prior to watching the security footage, the shop owner asked why I did not do just that. I did not know that Kingston Nissan was going to play the blame game when it came to receiving payment for their work, because who would expect that? I purchased the most expensive warranty option for my brand-new vehicle that then broke down with just over 39,000 miles on it, why would I expect any sort of payment issue, is absolutely should be covered under warranty. I have tried calling multiple times and cannot get a call back. I e-mailed the service and general manager and again, did not receive a call back. This "service" is absolutely despicable. I will not be returning to Kingston Nissan for any reason, service or sales because clearly their entire operation is a scam and I strongly urge everyone to do the same.

2022 Rogue. I can’t wait until our Sentra comes in in November

Gary Pugliese is our salesman. Does an excellent job finding what we’re looking for and within our budget. Friendly knowledgeable man. Hope for our sake he doesn’t retire until we can’t drive anymore.

! My son put a down payment on a car he wanted but was not scheduled to come in for 30-60 days, if even at all during this vehicle shortage. Desiree consistently reached out just to provide updates as to an ETA and answer any questions we had. I sincerely appreciate her honesty and hard work. Most of all, she did not try to price gouge as every other dealer we had spoken to. She and every one else we dealt with at Kingston Nissan was completely transparent, honest, open and sincere. They were a complete pleasure to work with, and they have a customer for life with us!